shift manager

store manager

crew member

retail sales associate

assistant store manager

Andys Frozen Custard

I was hired by Andy’s as my first job at age 17 when a new store opened about 5 minutes from my house. The store was anticipated to be busiest in the area (and boy were they correct!), so they were hiring a lot of us. Our then region manager, now district manager, was extremely nice in our interview and continues to be kind whenever I work with him in store.

Since we were a new store, we had a mandatory paid week of training before opening early summer. It seems extremely complicated at first, but like any job, it simply takes getting used to. It only took me a couple months to fall into a fairly comfortable rhythm.

I’ve worked at my store for over a year now and though I’m leaving for college after the summer, it is likely I will be coming back as a summer job next year.

Some personal experiences/tips/add-ons:

• Our managers have, for the most part, always been very kind to me and are very flexible with working with a part-timer’s schedule. Throughout the school year they were even alright with only letting me work weekends. Though our manager staff has switched around a bit I’ve never really had any negatives with them personally.

• This job is EXTREMELY fast paced. It is definitely not for someone looking for a relaxing or easy job. You’re encouraged to get each car through the drive through in around a minute and to be able to make most treats in 30 ish seconds. Again, this becomes second nature, but coming into work exhausted is an extremely bad idea, because you WILL leave sore.

• Getting out later than most jobs is extremely common. Most nights we will leave after midnight, and in the summer on a weekend it will often be closer to 1 AM. Closing after customers are gone takes 30-45 minutes with an experienced staff.

• As far as I have experienced, there are no scheduled or mandatory breaks, even for underage workers (though I’m now 18). As I often feel faint if I don’t eat for long periods, I had to ask my manager every shift for a 10 minute break to eat a protein bar in the back if the rush died down. As of this review, all my managers know that I ask this and anticipate it, which is very nice of them.

• If your store gets no complaints to corporate for the month, the store gets a bonus. My managers like to spend this on food for the back table for all employees to share, and will sometimes invest in pizza for everyone on a Saturday night shift.

• Employee benefits for teenagers mostly boil down to 50% off any treat when coming outside of work, free drinks of any size whether you’re on shift or not, and a free 10 oz treat during your shift. Not the best benefits, but not the worst, considering you can get some of the most expensive things on the menu for around $3.

• Cleaning is very positive/negative. On one hand, soggy toppings that sometimes spill or mix together on counters is very gross and took me a couple months to develop an immunity to. On the other, we don’t have to clean our incredibly dirty floors or our employee-only bathroom ourselves—there is a cleaning service for that.

• Though Andy’s does provide your shirt and apron every shift, make sure you’re not attached to the cleanliness of your pants/shorts, shoes, hat, or skin. You will most likely be immensely dirty and sticky by the end of a night.

• The app our store uses, 7shifts, is very easy to navigate and works well. Make sure you keep notifications on. Any shift changes can be done through the app, but most be approved by a manager. Messaging between employees is also possible. You can also request time off, if you’re doing so at least two weeks in advance.

• The most difficult part, by far (besides being very fast at everything) is memorizing the menu, but as someone who has primarily worked the front window and drive through since being employed, it becomes fairly simple once memorized. Be ready for customers asking about recommendations or people being very nit-picky about their treats.

• As a part time associate, I got paid around $10 an hour, give or take, which is pretty good.

Overall, though my experiences with Andy’s have been mixed (some nights I hate my job and want to cry, and others it’s amazing), I would recommend it (but advise you have high energy and patience).

customers are picky and rude and get offended when you don’t laugh along with mom jokes. you’re not allowed to accept tips but staff does it regardless but just hides it from managers. in a normal summer night you start the shift mid rush, behind on dishes, no counter wiped, and openers rushing to clock out. then you end the night with 2-2 1/2 hours worth of dishes and a line of 15-20 cars at the drive thru all needing to see the menu because nobody looks at the menu online. if on-duty officers come in they’re given any treat free of charge 100% off, EMT’s and fire/rescue are given 50% but nurses, doctors, military, and seniors receive no discount. if an employee comes in off shift and they’re male they're given their items free of charge no matter how much you order however, if you’re female you’re barely given the 50% discount if a certain manager is on shift. corporate no longer wanted to pay for a cleaning company so we now are our own janitorial services at 16-19. cleaning has to begin at 10:00-10:30 when we switch for the end of the night so cleaning takes around 2-2-1/2 hours. most summer nights we get out around 12:30-1a.m. shifts are 4-8 hours long with no breaks unless you ask for your 10oz treat which you’re allowed 5 mins to eat. 30-35 employees so hours per week are 25 but half the staff is new trainees. dress code policies don’t allow anything but stud earrings, 1 ring per hand, no bracelets, no facial piercings, no visible tattoos, no fake nails, nail colors allowed are nude and clear, must wear non-slip gym shoes, belt, white shirt, khakis, and andy’s logo hat. phones are never allowed on shift for any reason it is locked in the office from the time you clock in until you clock out. this job will push you beyond you’re limits because all they care about is profit. it is a competition to stores to see who can make the most money in one night and still have a drive time lower than a minute. they will keep windows open past closing hours to get every dollar possible. during rushes everything is a total mess, dishes are piled up, toppings are on the floor and counters and nobody is trying to clean up so they stick cleaning to one person. and yet no raises or bonuses after being there over a year. we aren’t even allowed to keep tips if given they have to go into a tip jar which goes and sits in the office. many employees complain about conditions but know we are replaceable and that we need money so we keep shut and keep working. this is the most overloading job for an ice cream store. 

When I first started working for Andy's I liked it, but that only lasted about a week or two until I realized how poor the management was. I did like the fast-paced environment because I work best when I'm busy and under pressure, but they barely ever let me have any breaks. My managers would often get mad at people for going to the back even just to get a drink of water. We were only allowed breaks for about 5 minutes and couldn't check our phones at all while clocked in. Nobody spoke to me while I was there unless they were telling me to do something or telling me that I did something wrong. I never felt like anyone there liked me regardless of if they did or not, I felt unappreciated and often had coworkers make me do their tasks for them. A few times I had been going through some difficult things and would show up to work crying. This only happened maybe two or three times, but not once did anyone ask if I was okay, what was wrong, or say anything at all. Several of my coworkers saw me crying but didn't say a word. They wouldn't ever let me call out of work unless I had coverage, even when I called 6 hours before a shift, I didn't find coverage and they called it a no-call no-show, even though I called and had a good reason to call out. When I worked there, I would check my phone and get a drink of water about once an hour or so, and they got mad that they ever saw me on my phone. After a while, they ended up making me lock my phone in their office room until the end of my shift. I wasn't allowed to touch it until I had clocked out. I started in summer and once school started they weren't flexible about my schedule at all. I was working until close almost every night of the week and they would not change my schedule to fit around school. I was getting home at 12am almost every school night, and my grades were slipping but they didn't seem to care at all about me or my school. Lastly, my manager would be gone for 30 minutes at a time and not tell anyone that she was leaving, forcing us to do her job for her. She overly stressed about everything and let it clearly show, very audibly cursing under her breath any time anything went wrong. She would be gone for long periods of time, and then when she would get back she would go in the only bathroom we have for another 30 minutes to avoid doing her job. I had to wait for her to get out when I needed to use the restroom when she wasn't even using it. Don't work here.

There is no communication from higher up, but my store might be the outlier, due to regional manager, and location. We are undertrained compared to our other stores, and lack newer equipment, and attention. 

The GM is nice overall, but inexperienced, and they lack initiative to ever come in or go the extra mile when there are issues, despite being in-call and salaried. Although they are accommodating to personal issues, and a fair person mostly, although that deteriorated.

Was often set up for failure, with little to no support from higher management. Poor scheduling, and manager being unflexible in their own hours. 

There is a lot of corporate micro-mangament, and a lot of things that don't make sense, and they seem to pay extra attention to arbitrary things, while ignoring obvious ones. 

The people there are all nice, nobody is really vindictive like in other jobs, and the sense of community within the company seems overall strong and positive. It's really just the strict guidelines that feel almost cultish, and the push for revenue and speed over costumer service, but that checks out with fast food. 

Nobody gets a raise in this district, nobody gets breaks ever, and the regional manager assured bare-bones staffing so that we cannot even schedule ourselves around having breaks. The system is designed almost like an assembly line, but without enough people to operate as such, and a major flaw in that the entire system uses a trickle down system, that is only as strong as one position.

This is a position designed for teenagers really, and for anyone above that, is not worth your time---unless you are a GM or higher. Really great people though, and a caring company, they just need better communication within districts. 

This job on the surface level is not terrible, but my experience there showed me that the company does not care about their workers. When you get put on, they say you will get a performance review and a raise based on the review every six months. However, they really like to "forget" about your raise, and when minimum wage goes up, the company chooses to adjust their prices while avoiding paying their workers more at all costs.
The worst part about it for me was the things I witnessed go down - racism, secksual (apparently this word is censored) harassment, and discrimination were swept under the rug time and time again. Seeing how the corporate world is always only concerned with saving their image in the face of these issues greatly contributed to the deep depression I felt while working here.
Unfortunately, most minimum wage and fast food jobs will have no HR or anything to properly handle these issues, so this place will be just like everywhere else. This is why I would never recommend a high schooler to work a job like this unless they absolutely had to to survive.
As for the actual things that you do on the job, it really isn't that bad. If you work mornings (usually 10am-5:30pm), you will have decent time to be able to sit down and relax in between tasks. The night shifts (usually 5pm-12:30am) can get pretty bad though. If its a busy night, don't count on ever getting a break. If you are a high schooler, they will have no problem making you work until 1am on a school night. If none of the problems I mentioned were present, this would be a fun job where you mostly sell/make treats and prep the toppings for those treats. Unfortunately, all of the problems completely take the fun out of it.

I spent multiple years here, so believe me, I’ve seen some stuff. The pay here is very nice, but it is almost not worth it. The GM of the store is rude and will make degrading comments if you mess up the smallest thing. They expect you to learn a whole book of stuff your first day. Days off? Be prepared to be asked to work and be given the short end of the stick if you refuse to come in. School schedule? Be prepared to be scheduled outside of your availability and asked if YOU can change you’re school schedule. Employees are worked like dogs and still asked to do more. Coworkers will pick on you and they are very standoffish to new employees. They say it is like a “family environment” but that is far from true. Everyone only cares about what benefits them. It is the most stressful environment, be prepared to feel drained constantly and feel like you are never good enough or appreciated. I can’t warn people enough about this job. It’s so sad seeing new people come in and leave within 3 months due to management issues and conflicts with their schedules, and being lied to about the work environment being friendly and rewarding. If by friendly and rewards you mean, tense and extremely stressful then bingo you’d be correct. Personal time does not exist. Calling out sick does not exist unless you can front the bill for a doctors note. Breaks only exist if you brought a meal to eat and you have to eat as quickly as you can before you get asked how much longer you’re going to be. Unless you want the mental and physical drainage, long hours, poor management and judgmental coworkers, stay far far away. The smallest mistake will cost you a fun work environment. No one works here because they like it, they work here for the pay. 

• During a typical day at work you will work by yourself or with 1-3 other people.
• During my time there I personally was able to learn lots of new skills.
• This store has had 5 store managers in 3 years time. 
• Some of the hardest things about the job was never having the basics needed to succeed on shift and in general weather it be the never ending staffing problem, broken equipment, not having important utensils, ever changing rules and procedures, and being expected to work 50+ hrs a week with no breaks allowed on shift. At times you may even be reprehended for using the restroom regardless of how many hours you have worked. Your also expected to work outside in rain, sleet, snow, or extreme heat. Also not having adequate heating or air conditioning inside the building itself. At this franchise you as an employee regardless your position, length of time working there, or how hard you work are the least important thing. You will be overworked, taken advantage of, lied to, and gaslit around every corner.
• The most enjoyable parts of my job were interacting with customers who are regulars, giving customers a reason smile and something to celebrate good news with or being able to provide something to soften bad news. I enjoyed running meetings, coming up with new ways to try to fix a broken system, marketing, and the rare occasions where I was allowed to focus JUST on the management side of things. 

Started working here summer of 2023. At the time it was a great place to work. Strong management, good training, great pay, and upward mobility. I worked about 30 hours a week as did the other adults and managers, so it was a great job as a college student. HS students worked maybe 15 hours a week. HOWEVER- in the last couple months corporate has decided to crack down. They've demoted over half the managers with no warning and cut everyone's hours. People who used to be managers working 30 hours a week are now associates who get 12-15 hours if they're lucky. Only person who gets above 30 hours is the GM. Not to mention that they're decreasing the pay of new associates and managers. A year ago new hires made $14 an hour and managers made $16.50 or more, and raises are frequent. Now new hires make $13 an hour and new managers make $15 an hour with no raises for anyone. In this econemy thats about the biggest slap in the face I can think of. Meanwhile they're telling us we need to perform better at half staff because "you get paid as 2 people and should perform as 2 people". What a Joke. My coworkers and I are having to take on 2nd jobs as college students just to pay our bills. The only positive I can think of is that my coworkers and managers all get along well and it's an inclusive environment- but that may not be true for all locations 

If you're a hoghschool student who wants to make some extra cash this pays a bit above average (depending on where you are) so it's a good gig. Free ice cream is a bonus. But if you're an adult that has to support yourself in any way- weather that be rent or even just a car payment- STAY AWAY. 

The pay listing is not accurate, corporates doing that to attract people. If it says $13/hr it means UP TO $13. The entire staff team is upset about this for every position and job opening.

Working here for the last 2.5 years has been a roller coaster. There have been many ups and downs. At first, the job was very fun, you’re job is to make treats and clean up the store in a certain manner, that’s really all there is to it. As you move up, there are standards to be held and more stressing responsibilities but it’s not the worst. When you’re working with the right people, everything’s a breeze. That’s how it was until a few months ago. Corporate is making a lot of change for the business aspect yet nothing is really done for the workers. Our employment team has gotten really toxic and unprofessional as well which is why I and many others have decided to leave. Problems are either ignored, pushed aside, or given excuses and nothing changes. It took 11 people to leave for them to get rid of one big problem but it’s too late. The higher management don’t seem to care about their staff anymore and with the lack of involvement from the owners, nothing can be taken care of. If you find an Andy’s where everyone gets along no issues, go for it. I’d ask someone on the team how the associates feel about any issues because there’s no point in starting to learn about ongoing problems and then having it transferred to you. When it comes to scheduling they love to save money by labor no matter how badly a crew can get screwed over. Also if you close, expect to leave way after midnight.

It looks like my last review has vanished into the abyss, so I am filling out another one. This one will probably be less thorough, but still. I worked for this company for a very long time. I had a lot of experience, knowledge, and success in my position. The job can be very easy for someone looking for a first job or a job to work through college. For managers though, it’s a completely different story. Your expectations are set so ridiculously high and you’d better not make a single mistake or they will replace you at the snap of a finger. Upper management doesn’t trust you. They don’t talk through your problems and work on solutions with you. They replace you instead. When you bring issues to them, they either a) do not address them at all or b) don’t even listen to what you’re saying. I was bringing an issue to them for months, but nothing ever came of it. Ultimately, if you make a single mistake, even if you learn from it, you will still be driven out. People will gossip about you behind your back and spread petty untrue rumors until you are forced to quit or the rumors make it to upper management and they fire you. I’ve seen it happen to multiple people. If those rumors have time to spread, no one will talk to you. They will shut you out. Poor experience. Do yourself a favor, find a job that actually cares for their employees. Upper management here does not care about you. You are replaceable in their mind and trust me, they will replace you. 

Top Job Titles	Average Salary
Shift manager 133 salaries reported	$17.53 per hour
Store manager 2 salaries reported	$45,000 per year
Crew member 123 salaries reported	$15.14 per hour
Retail sales associate 9 salaries reported	$14.56 per hour
Assistant store manager 2 salaries reported	$46,000 per year

Working at Andy's Frozen Custard: Company Overview and Reviews

Andy's Frozen Custard

Andy's Frozen Custard Ratings

Popular jobs at Andy's Frozen Custard

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected