pharmacy technician

staff pharmacist

technician

clinical pharmacist

certified pharmacy technician

AnewHealth

Please do not apply to this horrible company! I beg of you, I am a good Samaritan, trying to save innocent people from this company. Do not work for Exact Care!!
Here's what they are all about

Cons: 
1) One month temp to hire! RED FLAG!
When u hear those words, run! They just need u temporary to help them catch up! They make u sign a form for temp to hire sheet to use against you. I did it in good faith thinking, that this job could lead to something good as I was studying for my certification. 
I did not have my certification and they put me in the pharmacy filling prescription hard copies all day.
Once we were all caught up till my Months end, they let me go today February 14, 2014.
There were way too many scripts to file! I almost did 3,000 a day and hey! when they train u ur going to make mistakes. It's normal! They still dinged me every time! They claim that one person can handle it and have in the past...whatever their so called company is so called growing and scripts pile up!

2) When I interviewed with them they confused the hell out of me, RED FLAG: jobdescription/position. First they said that I was going to push a cart all day long around the building like a "mail girl" 
Later they said oh u will be in the cubical in customer service. 
I was so confused. ON my FIRST DAY, they decided to put me in the Pharmacy, with almost 6,000 scripts to file! I should have ran but I stayed and did my best. I gave it a 110%

3) They use people big time to get their goals accomplished. They purposely hired me, to help clean up the mess. Then they sent in one of their own, to file scripts hard copies to save money. 

4) They also have over time options where you can come into the pharmacy from 7am to 9am before business hours and on Saturdays from 7am to 12pm. I was never aloud to take that option. I was refused and they would let other people in my department to do the job...RED FLAG. Thought that was weird! Like, why would they let other people in my department which I am solo in, to pick up after me? I would rather go in and finish up what I started! NOOO I was not aloud too. 

5) POOR MANAGMENT! RED FLAG! 
The supervisor of the pharmacy never introduced himself to me or even helped he sent in his minions instead! HE hardly said two words tome, and I thought that was just odd. Not professional at all. He would talk to everyone else besides me
 
6) They even let me go at the end of the day! They could not even let me go in the morning! Why so I can file those scripts for them! They did use me. Later I found out from an employee that they were talking about me in the locker room as to how I was let go and everyone knew about it beside me so not professional.


Pros: 
1) They had good break room facilities. Two big fridge, Two microwaves, vending machine plenty of space. Employees were entailed to take a half hour break which made everyone happy. 
 
2) Hours were great regular hours were from 9:00 to 5:30pm, evenings and weekends off. Awesome! I LOVED THE HOURS AND THE JOB TILL THEY SCREWED ME OVER! 

3) Full time 40 hours a week with benefits if they decided to keep you on permanent. 

Folks, the point is that this company is terrible. I can see being unsuccessful, in the near future. These adds on Indeed is gimmicks. DO NOT FALL FOR IT! IT'S A WASTE OF YOUR PRECISOUS TIME AND ENERGY!

Clinical approach to pharmacy when there is rarely anyone in management that is clinical (in the field) 
Most who are in management positions do not understand the nature of what field staff are doing. They think they do because they too were once in the field. But they don’t. Most have sales backgrounds leading clinical people. BAD MIX! Culture is terrible too. Weekly calls are boring and have very little enthusiasm, which is the purpose of having them in the first place. They are not consistent with giving individuals props who deserve it. You may be high producing and they don’t say a word to you, but will then put someone in the spotlight who is on average meeting expectations. As for the expectations!! Too much!! Large territories, no matter how much after hours work you do or how many hours you were out in your territory they expect you to get back out the next day and do another 10-12 hour day. Bonuses are nice, but are less than what you would make if you were paid overtime for the actual hours you are working. The account managers are unprofessional washed out sales people who need to be gone. Most have been employed for years and think they know everything. While they may be knowledgeable in services offered they lack heart and passion unless it has to do with numbers. $$$ They don’t care what their employees think and don’t send out any kind of employee surveys to find out. 
This place will harden your soul. 
As soon as I am able I’m getting out of here! 
They have changed around who you report to which has helped. They will give you all equipment needed including a mobile phone. Gas is paid for with your company credit card. Car allowance which is ok, but they should just allow you to get brakes, tires, wipers and tune ups etc... done on company dime instead of the allowance. You’re ripping and running all over every single day. With the long hours it’s hard to look at the allowance as a car allowance when you feel deserving of it for putting up with all of the craziness. The patients you see are wonderful. They need help and it is a great service. Bonding with them is the only good thing you get out of this job from a fulfillment angle. You will go in dangerous areas, bed bugs and cockroach infestations are norm. If you take any home with you they will not pay for extermination! This company used to be great to work for. They need to get the woman back who was VP of sales from her position she was demoted to and have her run the show again. She cared about you, worked you hard, but wanted you to play hard. Knowledgeable, kind, driven and motivated the heck out of field workers. You wanted to work hard for her and you wanted to pass basic expectations because she made you feel cared for and appreciated. They need someone like that in charge. Managing people isn’t about being the boss. Rather you feeling supported, understood and motivated.

I was in the Data Entry department. This role is heavily numbers-driven, with strict daily productivity quotas of 450 scripts per day and close monitoring of performance, including detailed review of “time gaps.” During my time there (which was very short due to not being able to stand the nonsense anymore) time gaps were sometimes framed in serious terms, including references to “stealing company time,” which created a stressful and compliance-focused atmosphere rather than a supportive one.
System outages occurred pretty much daily if not every other day and interrupted your workflow, yet daily productivity expectations remained firm. Although leadership stated outages were "considered", expectations did not feel adjusted in practice.
Pay was presented as non-negotiable at hire regardless of your experience. 
New employees may experience a steep ramp-up period. Formal hands-on training felt limited, with frequent direction back to SOP documents rather than real-time mentorship. Instead, you're expected to put any & ALL questions you have into a huge department group chat which sometimes can feel overwhelming & many times you're questions go unanswered or long delays to answers. Expectations increased quickly after the first month, even for those new to remote work or corporate environments.
During my time there, there were frequent new hire onboarding groups, which may reflect ongoing retention challenges.
Overall, the culture felt primarily performance-focused rather than people-focused, with strong emphasis on metrics over employee development or well-being. Also, no option to be moved to another department or role that better aligns to your skills until you've been there 6 months & have been meeting their daily metric goals. 
Advice to Management:
Implement realistic ramp-up timelines, structured mentorship for new hires, and clearer alignment between system challenges and productivity expectations. With more balanced leadership and sustainable performance standards, this could be a strong remote opportunity. Unfortunately, the current metrics-first approach limits its potential.
It’s disappointing that a role with flexibility and remote potential is diminished by an overly rigid, metrics-first culture that does not always feel aligned with employee well-being.

While the regular schedule that includes no weekends is a draw, it quickly becomes apparent that others at the company expect unrealistic amounts of work out of you at low pay.

The managers have favoritism and if they don't like you then you are screwed. Every little thing gets thrown in your face if they don't like you. If a customer complains, you made a mistake typing a prescription, everything. If the managers like you, then it doesn't matter how many mistakes you make or how many customers complain, they pat you on the back and tell you everything will be ok.

The phone rings non-stop and no one ever wants to answer it. If you answer and the call goes to a certain department, expect the worker who is supposed to handle the call force you to play operator between the client and them. Meanwhile your own work is piling up because you are stuck on the phone trying to solve a problem you don't understand because the company is very secretive about what the other departments do. The hardest part of the job is trying to do your work plus other people's work.

Do not believe the job postings either. I was hired and promised to be in the pharmacy. If you are in the pharmacy then you do not have to deal with phone calls or clients. Instead I was given a cubicle and a job that was nothing but handling phones. The same was true for other hires who were confused when they were hired for one job but given another one (a less desirable one).

The hiring manager will low ball your wages. The company seems to have been generous with wages prior to 2011. If you were hired after that then you will make much less. Don't expect to negotiate a better wage, they won't do it. The company is growing quickly but they do not have enough people to handle the amount of work they do.

Expect the sales reps to sell unrealistic expectations to new clients. They have no knowledge of pharmacy and promise things like transferring narcotics that are filled from one pharmacy to Exact Care. Expect angry calls from customers because services that were promised cannot be done due to laws.

Some of the people who work there are nice. Others are not. The place is stressful and a lot of the workers take it out on each other.

The place itself is nice. They provide coffee, a fridge, paper plates, decent bathrooms, plastic silverware and a filtered water cooler that does hot and cold water. The water was the best part of my day.

Some of the negative reviews mentioned long drive times, bad neighborhoods, long days, and meeting quotas.  While these things are the not-so-desirable parts of the job, they were also made crystal-clear to me when I interviewed for the position. 

Your schedule is made for you by the home office and you travel to patients' homes during the day to do in-home assessments.  You will meet with the patient to get their information as well as go over their medications in order for them to get services from us.   If you do not have a lot of home visits scheduled for you during the day, you may find yourself working from home doing assessments over the phone instead.  Other things you might be doing during the day are calling patient to remind them that you will be visiting them the next day, as well as making follow-up calls to patients that you've seen previously to see how things are going. 

The typical hours are Mondays-Fridays roughly from 9:00-5:30, although there are times where you may start your day earlier and/or work later.  Occasionally they will ask for volunteers to work on a Saturday, either to do in-home assessments or assessments over the phone, but it is strictly voluntary.  Other than that, there is no night or weekend work.  

While you are assigned a specific territory, there may be times that you are asked to travel to another territory for a week or so if they need help there.  If you like to travel, this can be fun!  But this is also voluntary.

Our supervisor is really awesome and supportive.  He almost always answers the phone if you need something (or if not, he texts you back right away and then calls you as soon as he can).  He does have high yet realistic expecations for us and is consistent and fair across the board.  

Co-workers are also awesome and supportive.  You likely won't get to meet most of them in person because everyone is scattered across different territories and states, but everyone communicates via a group text where we can ask each other questions or for advice.  The veteran liasions are very helpful and encouraging with the newer ones.

Take a look at all of the Cons listed in each review on this site. Do you see a common theme? Poor Management.

This company seemed like a great opportunity in community pharmacy. Besides a much better work schedule than your typical drug store, you seemed to have autonomy to do your best and to make positive suggestions. Since every patient who started services was given a comprehensive review by a pharmacist, as well as suggestions made to their prescribers, what better than to utilize medication therapy management systems and protocols within prescriber consult agreements? ExactCare was very late to the game on this one, and still have no idea how to incorporate this into their structure properly and efficiently. They make very ridiculous mistakes- mistakes that could be prevented by communicating with patients- but many employees are above this practice, using the excuse that they are too busy, when really a great deal of time is spent socializing. And as for mistakes at production? Don't even get me started. They may have fancy machinery in their facility, but there is way too much chaos and lack of attention. Stock bottles get mixed, the wrong pills put into trays, and things get substituted without documentation.

The problem is that the Vice President of operations, instead of paying attention to more important matters, spends his day playing favorites, dating employees, and overall micromanaging every person that walks in the door. If he likes you, especially if you're a guy or if you dote on him if you're a woman, he lets things slide. He reports to the CEO, who pretends that he knows what is going on in his company, but really is shoulders deep in big acquisition deals. He walks around and thanks his employees once a year, in a very not genuine way. 

What I'm trying to tell you is that this company is all smoke and mirrors. Don't think you're going to come here and make an impact. To them, the only people who make an impact are those with dollars to invest.

I was hired with the understanding that my job would be primarily data entry, that we would occasionally receive calls or have to call out to clarify an order, verify patient details, etc. The training was boring and not very helpful, then we were kind of thrown into the queues to have to ask our fellow technicians endless questions until I had some grasp on the job. The issue is what my job became, after they went live with way more clients than the company had the staff and resources to accommodate. It was essentially a non-stop call center with back to back phone calls that were usually extremely difficult to resolve. There didn't seem to be a standard procedure for most things, everything was so inconsistent that I never knew how to help the client. They would call and be extremely rude (doctors and nurses) when you couldn't immediately resolve whatever issue they were having. The new clients seemed to have irrationally high expectations and also were not taught how to communicate through our system and how to process prescriptions through correctly, which became OUR problem, they would call and angry at us because the prescription was hung up in the wrong que due to their not sending it in with an order priority. And we were expected to correct the issue, and make exceptions to the rules we had been told were in place for our current clients, which made things confusing. On top of phones ringing constantly (we were told we HAD to answer all calls), we were still expected to respond to hundreds of emails/messages, check voice messages, and input the  prescriptions that came through, so it was impossible to keep up with my actual work with calls coming in every 2 to 3 minutes. I ended up quitting due to the stress and anxiety the job was causing me. The pay was ok, but definitely not enough for the call volume and stress.

Overall this is a wonderful place to work.  Great balance of work/life, team work is encouraged and cultivated.  There is definitely opportunity to move laterally and also to advance up the ladder based on performance.  

While the company has more recently implemented new features to set them apart from the competition, the best part is the potential for continued growth and innovation.  Some positions may become mundane, but with communication you can make suggestions and potentially be given options to make a change for the better.  Turn over rate is lower than a lot of other pharmacies that I know of.  Or at least it was when worked here.  

Another positive is the facility.  It's aesthetically pleasing and a lot nicer than most places.  Well maintained, plenty of parking.  Also a great Avanti market system for much needed sustenance.  They also had weekly Chik-fil-A express lunch service and a wood-fired pizza truck frequently for staff convenience.  

While there may have been and are a presence between team members with different opinions or clashing of ideas and implementation I felt that efficiency, accuracy and quality customer service were achieved.  

That goes without saying that challenges are always present as well as those who think they have all the answers or continue to thrive based on favoritism.

All in all I think everyone is given a fair shake and if you put yourself out there and work hard, you never know who might notice!  Hopefully it will be the person who will pull for you and assist you along your journey.

While some staff, past or present may not agree with my review but I can assure you that after working with other companies, when I look back at this opportunity, it really was a diamond in the rough.

As a pharmacy technician who had worked retail and hospital settings for 6 years prior to this, I was excited by the idea of a new experience working from home. The hiring process was smooth, the training was engaging, and every colleague, as well as supervisors and management had great attitudes and were super supportive.

It just unfortunately wasn’t for me, and wasn’t compatible with my work-style. I couldn’t handle sitting in a chair, taking phone call after phone call and being in my home for a job. That’s just personal preference, though! Phone calls were my least favorite interactions in retail pharmacy, as well, and I prefer to be able to follow the process of a prescription completely; here, you have a set of responsibilities as if on an assembly line. I felt restrained and helpless(?) in a way having less responsibility. It’s also harder to get ahold of the people who need to do that responsibility instead in a virtual system; there was a lot of waiting for someone to be available or to get back to me, which is the case of course in any pharmacy setting, but it feels longer when you can’t see what else they’re busy with, I suppose? I also struggled to meet quotas of calls per day, between being overly thorough or preoccupied with checking up on past patient calls, as well as my reluctance to do it again and again for hours on end.

Again, this is just because it was personally unfulfilling for me because of my preferences; my supervisors were very understanding of how I was struggling and did their best to help me until I decided it just wasn’t for me. So, good company culture, good management, good training, and good pay, but understand which parts you love most as a pharmacy technician and if this position would include it.

I was only for three months on this company, I couldn't stay any longer, the company does not care about employees and never recognize the job you are doing. Horrible Management and very unprofessional. Driving long distance all day to see Patients, and still, they want more from you.you have to get 4 patients a day to complete assessments (sales) goals, this never mentioned on the interview. You will be Case Manager and Salesperson making people enroll in the medication program., work with people just been transfer by a phone call and ask if they want to get by mail all their medication. this is not really helping Patients is selling meds, all they care is for you to enroll Patients, and if you don't retain Pts for three months you cannot get your commission. Harassment from Supervisor always there, no support from Management, the team has to work with communication to get help. this is a job for someone with no life, you won't have any free time to enjoy your day. this is not for Social worker or Case Manager, this is sales with people really need to work and not having your own life. Company expectations too much! drive from Austin to San Antonio daily and other towns around, it takes all day, and they never appreciate it. I found out that is hard for them to get someone in TX territory.. if you don't deal with patients f2f you will be in the phone all day waiting for the transfer call to get a patient, you cannot walk away from a moment because they will know when someone is available in the phone. this is my first time reviewing a company, I never did it before because I didn't have a reason to do it.

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