order picker

truck driver

cashier

freight handler

territory sales

Animal Supply Company

There is not enough time in the world to write all the issues with this place. The sad part is it wasn't always this way. I left on my own accord after finally realizing the pay was not worth the drama and stress. The issues are now never ending. I'm not sure what kind of company doesn't feel like management should have to go through the same training that everyone goes through but they don't. When you have a question they cant help instead say "you need To ask someone else". They do not have a clue how to work the system and instead of admitting they don't know they just make you feel like you should know it. Now, even if they did put them through the training it wouldn't really matter since they put someone who has been there less then a year to be in charge of it. It what world would you put a new hire in charge of training new hires? Any smart company wouldn't. They basically set you up to fail and cover it up by offering you food all the time and a decent pay compared to most companies. But do not let the pay fool you. You will work many hours you were not planning to and be prepared to be away from your family most week days unless you set up arraignments with management and they like you. Most seniored people have left or are planning to and I believe that there will be a lot of issues to come for the quality of service coming out of that company. Many customers already complaining about the service and wanting to do business elsewhere. On top of everything else there is a lot of favoritism within the company and management. Management and team leads have favorites and definitely make that clear if you are not on there good side. There is also a lot of cliques, like high school, within employees as well. I would say best advice would be to stay away from this company. Unless you are working in a outside sales position where you do not have to deal with most of this. There is many more issues within this company and if you do work for them you will find out. Don't say you weren't warned.

Despite presenting themselves as a wonderful, team-based environment that cares for its employees and customers, Animal Supply Co is in actuality the catty cheerleader who stabbed you in the back in 6th grade. 
Management plays favorites and does not support its employees, throwing them under the bus to save their own jobs. Supervisors are more concerned with planning office parties and ordering lunch than running the team. Unless you are a member of the popular clique, your job is not secure.
Training is a joke and inconsistent. Advancement is only available to those who are buddies with those in charge. 
Hours are long and breaks are minimal, many employees having to work both over time AND be on call on the weekends. 
Animal Supply sold out and outsourced outside of the U.S. while laying off the loyal employees who already held those positions. 
Cut-throat is too kind a term to describe this company. 
Oh, and while claiming to want to make the lives of pets better, they spend more money on their break rooms than on making sure their product gets to their customers on time. Multiple keurig machines with a multitude of k-cup choices, endless supplies of plastic cups, lids and straws all contribute to the destruction of the environment. How does that improve the planet for our pets? 
Customers are constantly complaining about their deliveries. Everything that can go wrong does, and management hardly seem to want to try to fix any issues. The disconnect between the offices and warehouses is detrimental to their success. Yet, this company does not seem to notice or care that they are a quickly sinking ship and all its sailors cannot jump overboard quickly enough.

Management says they listen to feedback. Little to nothing changes.
Hours are exceedingly long the schedule is abhorrently non-uniform. You don't know when you're leaving. You don't start the same time everyday if you're on first shift. They often won't tell you when you're starting the next day until the end of that day.

When I was working with orders that ship via LTL, common carrier, fed ex and so on, I was made to use my own vehicle to get orders shipped via fed ex to the fed ex facility prior to moving to a new building. I was not compensated for mileage on my vehicle.
The stress of that position was also very detrimental to my mental health. When a position in the freezer opened up, I took it.

However, the freezer, after about 3 years, also started to suffer. Mostly from management not being able to handle the amount of product we got in. Literally did not have the up stock space for all of it. You would have to pick orders through slim caverns between the racking and the skids left on the floor big enough for only one person. 

Within the warehouse as a whole, Friday used to be the day we got out early and get a bit of a head start on Monday's run. Due to another location not carrying certain product, it fell to us to supplement those entire orders for them. We did this on Friday. Did the workers have any say? No. Management on a national scale just decided this. The detrimental effects this had on hours and the work schedule as a whole were significant. Monday through Wednesday became 10 to 12 hours regularly, Thursday was usually 8-10 and Friday was always 10. In fact, even all that time wasn't enough for my shift to finish the daily run. Meaning, as second shift had to help finish, we fell further and further behind. The company has started working Saturdays to get hours down through the week.

I worked at Animal Supply in Federal Way for less than 3 months. My supervisor had no clue how to run her division (coupons and sales) and just before I left she divulged to me that she'd never been in a supervisory position & had been hired only 1 month before me! That made it clear why my job requirements and expectations seem to change daily... She didn't have any idea what to do with the people she was supposed to be supervising. I could have made it past that issue, waiting for her to figure it out, but what made me move on was the dark cloud hanging over the entire office. No friendly chatter from anyone, no happy feeling from any corner of that office. When I had a question about the job no one would help with an answer. And I'm talking about questions like "what cut off time do you have for orders?" All I would get was a shrug of the shoulders. It was like no one wanted to get into trouble by giving an answer. It was weird, uncomfortable, awkward and depressing. The only nice person working there was the temp that started at the same time as me. When she was done with her contract after 3 months I could see no reason to endure more, since in that time I had not made a single friend amongst my co-workers, and I'm a very friendly & accepting personality. There was definitely an undercurrent of being disgruntled and unhappy. Not a friendly work environment.

 Working at an animal supply store can be a highly rewarding experience for individuals who have a passion for animals and enjoy helping people care for their pets. One of the biggest advantages is being surrounded by products and information related to animal health and well-being, which allows employees to learn a lot about various species and their specific needs. This kind of hands-on knowledge is valuable for personal development, especially for those who own pets or plan to work with animals in the future.

Another reason it’s good to work at an animal supply store is the opportunity to help customers find the right food, toys, grooming supplies, or medications for their pets. Providing excellent service and seeing customers return because of helpful advice creates a positive and fulfilling work environment. Many employees also enjoy the chance to interact with animals—some stores even allow customers to bring their pets in, making for a more enjoyable and engaging workplace.

Additionally, working in retail develops important skills like communication, teamwork, organization, and problem-solving. These skills are transferable to other careers and help build a strong foundation for future professional growth.

When I first joined Animal Supply company, the culture was great, the worklife balance was good, and there were still legacy people that worked there. Investors have killed the brand by cutting the number of trucks that deliver, cutting the number of warehouse employees, no accountability or resources for zoos to deliver. There is virtually no inventory for independent retailers to purchase. The Board has their eyes on the big box stores.
Drivers are always fixing warehouse problems.
Most of us regional managers were pushed out and replaced with cheaper younger folks who would not question the workings of the newer clueless leadership. Less transparency to numbers, fewer tools to do the job, vendors cutting off relationships left and right because ASC can’t pay its bills. Retailers use ASC as a last resort. In pieces are often screwed up and it can take days for them to reach someone in customer service. . There is no support for the sales team. Everyone in the industry is just waiting for this company to crash and burn…..soon.


I worked there over the summer thinking it would be an awesome place to work, yyyeeaahh NOT THE CASE! The first couple months was very fast paced and they expect you to get things you've never been exposed to in a workplace environment right off the bat! I've been in customer service ever since I was outside of high school but nothing like this! It was the worst job experience of my life! They have route for their customers that switch everyday and some have  certain times that their order needs to get in by or else they're not going to get their order until the following week. Well I got that route and had a 3 day crash course of learning a process that takes at least a year (according to the other workers I talked to) to learn! They set me up for failure and it doesn't help when you have other people going into your account and messing with things. This job almost costed me my fiance since he could not stand me coming home every night bursting into tears form the stress this job caused me.

Animal Supply Company is growing quickly and due to the multiple acquisitions, there is a large amount of change on a daily basis. There is nothing unusual when you consider average company struggles with communication, implementing new processes/procedures, change management, as well as turnover, poor management here/there.

Overall, it is an exciting place to work for and IF you are an individual looking for challenge, opportunity, and a fast paced environment - this is the place for you. Best part is that the co-workers are fantastic and make is fun every day. There is some drama every so often (again, typical thing anywhere you go).

The majority of senior leadership are wonderful people who truly care about their teams and improving the company; at the end of the day - it is business and nothing is perfect. You will always have managers who are good at their jobs but not great managers, etc. They need to figure things out to decrease some of the tension/turnover but I think they are working on it.

Zero transparency for employees for months and months from upper management. All communication has come to a standstill.

ASC used to be a great place to work. OK benefits (although not the best, and they really need to bring their PTO into line - it's below average for companies in this size range). They had many long-term employees and people loved being in this industry. Customers used to love us and want to work with us.

As with any company, you have good managers and bad. I was lucky to have an excellent manager and director, both of whom were laid off to the detriment of the company. Upper management/Finance have taken no direction from those that actually know and understand the business. They have thrown the company under the proverbial bus due to their own hubris and willful ignorance to how vendor relationships work, and on, and on. They have tried to strong-arm vendors large and small, only to ruin relationships built over many, many years. It's a crying shame, truly.

Employees can bring their well-behaved pets and that truly eliminates/balances out the stress level. However, dysfunctional team environment. Communication is non-existent and employees are reluctant to take accountability, which truly does not facilitate problem solving. Management is stuck doing daily task instead of investing time and training to challenge and promote their employees. Management's expectations are unreasonable; for example, they request a report and expect financial analysis, but do not communicate and do not provide access and exposure to financial statements and budgets (so what are you comparing and analyzing ... apples and oranges to what?). There is a finance team, except that A/P and A/R are occasionally treated to lunches, but the senior accountants are left out; yet their participation in team functions is requested; actually their participation is implied.

Top Job Titles	Average Salary
Order picker 21 salaries reported	$17.50 per hour
Truck driver 1 salary reported	$27.50 per hour
Cashier 20 salaries reported	$15.00 per hour
Freight handler 1 salary reported	$15.00 per hour
Territory sales 19 salaries reported	$70,000 per year

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