health screener

temperature screener

nursing attendant

screener

order picker

Anne Arundel Medical Center

A typical day at my job would be non stop working, always working on something, prioritizing everything through out the day. Serving patients needs is always number one. Answering phones scheduling patients out 2/3 times a week for a month, about 10 appointments per patient. Scanning documents into medical system, Intake new patients into Medical system, Check patients in and out. Collecting copays/ balances that are due. Verifying eligibility and any insurance issues with authorizations or referrals. Obtaining benefits for patients.
     While working for Anne Arundel I thought the training was pretty good. The insurance Conifer Core isn't the best. Wish they had a better insurance that they supplied for there employees. 
They have Combined leave time so when your sick you have to use your vacation time in which you accumulate about a day a month.
When ever you need off most of the time finding coverage is pretty hard for management and the management isn't trained too well to actually help out. Management doesn't train any of the new staff, other staff is responsible for training new hires. Most of the time Management is too busy to help out. Job descriptions are always changing and not the same as when you were hired. 
When you work out of your primary office your only paid mileage one way. 
  When I was hired a year and a half ago  I was told I would make 13 dollars an hour then when I started I made 12 dollars an hour, Then I worked for the company for about 6 months when I found out I was being underpaid a dollar. They ended up back paying me which was nice only if they didn't take as much taxes out. Then after working for the company for almost a year and a half I applied for a Higher position as a Lead Office Assistant and was interview and seemed pretty promising. I wasn't given a promotion in which they gave the Lead Office Assistant job to someone who was with the company for less then 6 months. I was told I would be offered a higher position as a lead when more offices opened in the future further away from where I live  They started training more on duties a lead would do. I am now being forced to do more then my job description and not being paid for it because the office I currently work at will be short staff due to a maternity leave. 
      My coworkers are awesome when it comes to that but the management  is poor and they are never really around to even know there employees or even help because they are too busy. Management treats there employees like numbers, they have such a high turn over rate. 
        The hardest part about my job I would say is dealing with all the changes and new things management throws at us and underpays us and gives us little training, to them its all trial and error. 
The best thing about my job is Helping patients who we get to know and see them 2-3 times a week. 
         Hopefully one day in the future Anne Arundel Medical Group Physical Therapy will have better management and give there employees a chance to grow within the company and make them feel appreciated and not like there just a number. Also staff would be introduced to there CEO.

● Work-life balance
Nothing noteworthy. Like any other hospital.

● Pay & benefits
Insurance actually sucks. You’d think as a nurse you’d have phenomenal insurance. But nope. I honestly had better luck with Medicaid.

CLB system makes no sense. We basically have to earn our time off which I don’t like. Heavily based on seniority. 

Pay was fine. I was new.

● Job security and advancement
They do not invest in new people. They see someone struggling, and their automatic move is to heavily criticize/lower their confidence instead of seeking resources to help them/figuring out the root of their struggles. They’re always ready to fire.

● Management
I can only speak for the labor and delivery manager. She was extremely unapproachable and honestly passive aggressive. A lot of people on the unit secretly don’t like her, and it makes sense. Acts like she cares, but puts herself/the institution before the employees. Pretends to be approachable when she’s not. Doesn’t have any sympathy for a new grad nurse who is passionate, but struggling. Stomps on your confidence.

● Culture
I can only speak for labor and delivery. There is very much a tattletale culture on the unit. Instead of confronting you, their first instinct is to run to the manager’s office. The manager then confronts you instead of encouraging communication or at least facilitating conflict resolution. 

There is also a heavy culture of treating the “veterans” on the unit like royalty, and valuing everything they say but treating new people like garbage.

● Overall
I’ve done labor and delivery before, at a previous hospital out of state. My experience at AAMC was horrendous in comparison. Cruel management, catty coworkers, tattletale culture. They’re only nice to you if you’re not struggling. But what new person doesn’t struggle a little? They’ll belittle you for trying to muster up self confidence, and insist that you should be less confident. No one communicates ANYTHING. Everything is done behind your back until it all blows up in your face one day. Way too many secret meetings I found out about after the fact. Just a sneaky, shady experience. I’m super glad that I didn’t spend a longer amount of time there than I needed to. I was miserable, still tried to push through and be positive, and they kept looking for reasons to push me out. HORRIBLE unit for new nurses. The manager, pretends to care about you but she doesn’t. I won’t mention her by name but it’s tempting. Her and her little side kick (clinical educator) are honestly so fake. The new grad residency program directors claim to advocate for you, but I NEVER heard from them. They never visited my unit to check on me, and they didn’t reach out to me when they were aware that things weren’t going well. I felt very much alone. The fact that we’re in a pandemic, and I moved to Maryland just for this job definitely didn’t ease the lonely feeling.

When I was first offered the job, HR quoted an hourly rate that was $5 an hour lower than what she said during the first telephone interview. I asked her to discuss it with the hiring manager and she never did. However, because they require references from your current employer, I would have been in a very awkward position if I turned it down and stayed with my employer at the time. I took the job but I felt no loyalty to a company that I felt did a bait and switch. After 90 days with this employer, the chief therapist raised my pay of her own accord, which meant a lot. 
The management is fair overall, and most of the staff is very seasoned. Most therapists have been in the same position for at least 10-15 years, which is great for continuity of patient care. However, new hires are treated like students, talked over and disregarded. I understand the idea that new people have to be indoctrinated. However, as a licensed professional with two years of experience, I did not appreciate being treated like and referred to as a student. Also, the management does EVERYTHING IN THEIR POWER to make sure no one gets any overtime..even if it' s best for clinic and the patients. This means having to flex and come in at odd hours and leaving early with little to no warning.  If the patient census dictates it, we should be allowed some overtime when necessary. Overall, this is an ok place to work, but they need to check in with new employees to make sure they are feeling heard and respected by their coworkers.

Anne Arundel Medical Center thrives on patient satisfaction. We make sure that the client is taken care of in very aspect of their being. A typical work day consist of much collaboration and team work. The health care team works together to ensure that the patient is safe at all times and is receiving the proper treatment. I have learned to prioritize my responsibilities in accordance to the patient and what the RN needs right away.I have also seen first hand what the simplest act of care and compassion can do for another which motivates me to continue to further my education in Nursing. What makes the job so much more productive is the degree of help from my co-workers. Without asking, the workers are quick to step up and ask if they are needed anywhere, even if they are not. We rely on each other in times of need and stress in order to make the work day go by a bit more smoothly. The most enjoyable part of the job is seeing the patients smile, progress, regain their strength and confidence, and recover.

I joined the Breast Center after working many years on an inpatient floor. I have to say the 2 world are completely different. The Hours are great, I can make it to my children's sports practices and games, and I still have time after work to do some errands. And I Love the fact I do not have to work weekends. The Doctors in this group are amazing, very caring and empathetic, you can actually tell the genuinely care for there patients and staff.  The Staff is great, we work very well as a team and are very helpful always. The manager is very welcoming with any issues or concerns you may have, and works great with you to figure out a solution. Her door is always open. The workload is a good steady pace, which I love.I would say the hardest part of the job is definitely emotional based. Alot of the patients come in very scared and uncertain of what the next step is  and you are with them from start to finish, you get to see the pros and cons, and emotionally sometimes that can take a toll on you. But it is so rewarding to see how much they appreciate the staff that followed them thru their journey.  In general I love working here and do not dread going to work everyday anymore. .

AAMC is a state of the art health care facility that has spared no expense to make patient experience unlike many other hospitals. Our sprawling campus on the edge of historic Annapolis, MD. is a picturesque mini city that is practically a destination spot for tourists and hometown folk alike and provides every measure of care for those needing diagnostic, preventative and interventional treatments, including inpatient admission. Private patient rooms with all the amenities of most hotels and equipped with the latest, greatest Hill-Rom adjustable beds and non-evasive monitoring systems centralized to nurse stations, patient accommodations provide for the best possible outcomes for all admissions as well as a comfortable experience. The hospital is right next to MD RT 50, a main through-fare for the area which connects easily to most of the state's "Western Shore" region, as well as the nearby "Eastern Shore" residents in neighboring towns; Grasonville, Easton and Centerville . The hospital has also applied for to be a sanctioned heart center in the state of Maryland and offers helicopter transport for any procedure or situation that is better suited to a specialty institution

Typically an oncology patient would have been evaluated by the MD prior to start of a new cycle.  They would them proceed to the infusion center for chemotherpay.  It was my job to evaluate the patient for any symptom management of disease and regimen.  Assess whether the patient met the parameters for treatment.  Start the IV access and administer chemotherapy with continued assessment during treatment.  Once the therapy was complete I reviewed all discharge instructions and the patient was given an after visit summary which listed the treament, vs, medications, symptom management tips and a schedule for next treatment.  Also I made sure the patient had contact numbers for physicians, to cover needs 24/7.

I also rotated through the triage symptom/management phone line for the oncology patients.

My day would consist of meeting with those patients who would benefit from social work service, as ordered by their doctors.  The goal would include assisting in obtaining resources to insure a safe transition to the community.  

This would include patients needing home health services, hospice service, emotional support for adjustment to illness, family meetings to develop a workable discharge plan and assess any additional needs, consultation with community agencies to secure resources for the patient, consultation with the treatment teams of identified patients and to follow up with patients regarding any additional needs  that arose post discharge.

As a part time social worker, I worked evenings and weekends.  My clients would be located in all locations within the hospital and I was responsible for covering all referred patients.  This kept me very busy but also allowed me to become familiar with patient needs in many areas from maternity to hospice care.

The most difficult part of the job was being stretched throughout the entire hospital and the most enjoyable part of the job was working with patients and staff.

My experience working as an orthopedic customer service representative in the Orthopedic Sports Medicine Department as a medical secretary was absolutely horrendous! The management is very lacking and professionalism, communication, training, and up most the most important thing respect is completely lacking in this department. Everything from Senior Management to lower level management is poor. Even with the great health care benefits and discounts in the cafeteria and the store, it doesn't excuse the behaviors of management. Unfortunately, they are a lot of favorites in the department. There is no way that I would ever recommend this job for anyone. There is absolutely no I repeat no, life and work balance. You are expected answer the phones, schedule patients, check insurance, be a personal secretary for the doctor in which you work with, go to several different locations meaning all of them on any given day.  Also, the worst part of it all outside of the lack of respect is that you will not get your schedule until the Friday prior to starting work on Monday. This is repetitive! You have been warned.

They started out seemingly supportive and helpful, I quickly found out that only applies to those they consider one of them. I came in on my resume alone from a smaller community hospital. Trying to get used to the face paced, factory like atmosphere in my unit was a struggle. One educator told me to schedule doctors appointments during orientation when I wasn’t in the numbers, while the other one told me to absolutely not leave early or go to doctors appoints on orientation. To validate their assessment of me on my last week of orientation they dug up a quiz from the hospital week orientation (three months earlier)  they felt like I hadn’t done well on (handed it to me without the hospital policy book everyone else got and sent me home to retake it) The next day the educator called me into the office and dismissed me, stating I wasn’t up to their expectations and as a single mother they didn’t feel like I could be focused enough on this unit (after scoring me privately instead of open book open answer like they do in orientation). The manager suggested I try out surgerical centers instead of hospitals. If they don’t feel like you fit they will find a reason and a way to get rid of you

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