general manager

sales representative

Any Hour Services

I worked at this company during a period of major transition, and unfortunately, the experience reflected many of the challenges that can come with rapid growth and a shift toward a more corporate structure.

From an operational standpoint, there were frequent breakdowns in communication and process consistency. Responsibilities between teams were often unclear, which led to confusion around ownership of tasks. For example, there were recurring issues with how calls and accounts were routed between departments, resulting in misbooked jobs, delays, and additional follow-up work that could have been avoided with clearer internal processes. In a role that relied heavily on coordination and timely communication, these gaps made it difficult to operate efficiently.

Another challenge was the lack of consistent internal updates. There were multiple situations where work could not be completed due to missing or delayed information from other teams, but there was no clear system in place to ensure updates were communicated or followed through. This created unnecessary bottlenecks and often left employees trying to track down information on their own in order to keep things moving.

Support from HR and leadership was also a concern. When employees raised questions or concerns, it did not always result in meaningful follow-up or resolution. At times, it felt like bringing issues forward created more risk than support, which discouraged open communication. A strong workplace should encourage employees to ask questions and seek clarification without concern, and that was not consistently the experience here.

There also appeared to be a noticeable divide within the workplace culture. Long-tenured employees seemed to have stronger internal support and influence, while newer employees often felt excluded or at a disadvantage. Additionally, there were instances where newer hires appeared to be closely connected to existing employees, which created a perception of favoritism and made the environment feel less inclusive and more difficult to navigate. At times, this dynamic felt more like a social hierarchy than a professional workplace.

Over time, the overall culture seemed to shift significantly. Following changes in ownership, the company moved toward a more corporate-driven environment, and in that process, employee experience appeared to take a step back. Morale, communication, and support systems were not as strong as they could have been, and many employees felt that the focus was no longer on development or long-term growth within the company.

While there are still hardworking individuals and teams within the organization, the overall experience was impacted by inconsistent processes, lack of clear communication, and a workplace culture that did not always feel supportive or inclusive for all employees.

Any Hour is an extremely misleading company. I applied for a payroll clerk position, but during the interview process, not once did payroll-related anything came up. They mentioned around a $20/hour pay during the interview, but when I signed on, they said I would be making a guaranteed $15/hour with a commission up to $20-22 an hour. Never happened. I ended up working in their call center as a CCR, which was fine. I loved my coworkers and the customers. However, management was not reliable. They all gave different answers to questions as to how to help a customer, leading others to get upset with how we ended up booking help for customers. They would be gone for meetings for at least 3 hours, leaving us to fend for ourselves when questions arose. There was at least one policy changes nearly ever single week for the five months I worked there, so nothing was consistent. Right before I left, they had all CCRs start taking calls back to back for multiple partner companies, telling us that we would make more this way. Though I didn’t stay long enough to see if that was true long term, I saw a massive cut in my commission portion. By the way, I didn’t get my commissions for months at one point. After realizing I wasn’t getting my full pay after a month of being able to receive all commission, I reached out to management to get it fixed, and I ended up reaching out to payroll to fix it because they never fixed the problem. What’s the point of management at that point? They weren’t reliable at all. Furthermore, the “up to $20-22” isn’t accurate. The way they have it set up, only a couple of people, around 5 out of the 50 of us, could potentially earn up to that because online (non-phone) bookings could reach more people and thus have more opportunities. It’s complicated to explain, but I think I reached almost $20/hour once or twice. The recent changes, from what I understood while working there and from coworkers still there, make it much harder to achieve that. Extremely misleading.

Might be a good place for someone that is brand new to the trades industry as a stepping stone to eventually move on to a better company. If you have experience and you feel knowledgeable about your craft, stay as far away from this place as possible.
Benefits are decent. You're allowed to take time off work (without pay of course), so that was nice.
Company holds trainings on how to upsell to a customer and get more money from them. They push very hard on being a salesman first and a technician second. If you're uncomfortable charging 2-3 times more than any other place in town or you have poor sales skills I'd probably stay away.
Ask as many questions as possible in your interview and don't assume anything.
for example, they said we offer paid holidays! I thought that was awesome! until I found out its Thanksgiving day and Christmas day only. All other major holidays are a normal day that you're expected to work. I have way too many examples of this type of stuff to list here.

This is a place where there is a unique emphasis on improvement.  There is constant effort to make sure there is communication across the company and transparency as growth happens.  

Any Hour endeavors to be the best in its industry at taking care of its customers, helping its employees achieve their goals, and in elevating the skilled trades.  This is possible because the leadership and employees are willing to constantly reevaluate what is working and not working, invest in each other’s development, and empower each other to control the direction of their career.

So many companies hire a new team member already assuming a failure or turnover rate and a plan to mitigate that.  Any Hour decides to work hard in the beginning to hire the right people and teach its leaders and team members to take responsibility for each other’s success.  It changes the way you deal with every difficulty if you are always assuming that the people you work with will be moving forward with you indefinitely.

Any Hour, Inc. is an amazing group of people. They don't just preach their core values; they live them. They look for the Win-Win-Win in all they do, knowing that the customer, the employee, and the company all need to win in order for sustainable success to continue. Hard work is a key factor to that sustained success. Those that practice it will go far and those that don't won't. Being fully invested in all that you do is another core value. By being fully invested you work with your heart. You care about what you are doing and those that you are serving. You strive to always do your best. It means that you take ownership of what you do. Whether it be great work or something less you take responsibility for it knowing that you have a team that both counts on you and is there to support you in your journey to becoming great. Finally, there is honesty and integrity. Success is directly linked to being honest and having integrity in all that you do. With a company like this there is no limit on how far you can go.

They suck you in by making you think it’s an amazing company that truly cares but everyone is overworked, lied to about things like promotions, they rarely give you the help you need and ask for or respond to your concerns. Leaders are the do as I say kind of management instead of actual leaders. They will change your job without asking or even tell you- you can just show up and find out you were moved. 3 people out of about 15 in one department quit in a week last month because they couldn’t take the stress. Instead of trying to hire new people, they just made the already extremely overworked employees take over all their responsibilities as well and said they won’t be hiring anyone new for a while. An average week means crying multiple times a week due to the stress and low pay you’re trying to survive on.  Almost everyone in this department is looking for new jobs because it’s gotten so bad. There’s a lot of shady and dishonest things going on too. I truly don’t think it was so bad a year ago and I don’t know what’s happened but it’s just getting worse. 

I'm going to try to be as vague as possible while still providing beneficial feedback as I still work here. Any Hour is a black hole. You are told over and over again that there are great things on the horizon without those great things ever appearing. I've heard the same thing for numerous years. The company is suffering, true. But I believe that if it provided for its employees and they knew the company had their back, it would thrive. I've been around since "the good ol days" when the company was actually doing good. Even then, they paid their employees as little as possible to get the greatest profit. They have proven time and time again that they will cut corners to save a penny. Long time employees, including upper management, are leaving every week as the new CEO brings in more and more of his friends. It's falling apart and everyone is looking for a way out.

I love working for Any Hour Electric, Plumbing, Heating and Air!  

Any Hour Services is a growing company with diverse positions and a ton of opportunity!  The owners have fostered a work environment like I have never seen before and this is reflected in the high caliber of people that are attracted to work here.  

Employees are eager to contribute and work hard for a common purpose.  Each and every position within the organization is critical to the company's daily operation. The owners and management cherish their employees.  Every employee has a voice that is listened to with consideration every day.  

People are here not just to work, but to grow!  We challenge ourselves every day and when things get hard, there are always people ready and willing to lend a helping hand. 

I cannot express enough how fortunate I am to be apart of the Any Hour family!

This is a great company. But trying to grow to be a big organization. I worked here for 4 years and loved a lot about the job. But you don’t feel needed here. They will fight tooth and nail to make sure you don’t get a raise. In fact in the 4 years I spent there they didn’t give me a single raise. Not one. But I stayed cause I like the work. It’s a great company honestly. But I’d never recommend working there. They will run you down to the bone and give no reward in return. That’s what caused me to quit. If your looking to get into the trades go check out some other company’s! Most places will pay at least 20 or 30% higher then AnyHour. The only downside is more down time. Work might not be as consistent. But to be honest. That’s better then working 50 to 60 hours and week and never being paid fairly.

Let’s talk about what will happen to you company if you sell out to any hour… you daily goals will increase astronomically with no addition access to leads. Your technicians will be run ragged. Your dispatchers will become overwhelmed trying to hit a ridiculous call budget. And your call center will either quit due to poor culture or Any Hour will completely outsource to their offices in Utah, putting all your CSR’s out of a job without a warning. The only people that benefit from “partnering” with Any Hour are Any Hour upper management. 

Top Job Titles	Average Salary
General manager 15 salaries reported	$123,667 per year
Sales representative 2 salaries reported	$95,000 per year

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