installation technician

landscape technician

breakfast attendant

Anytime-Garage-Door-1

This is the way it was when I was there. I worked there for many years and overall had a good experience, *however* since then, Vortex has been bought out by a group of investors and many things have changed, most of which for the worse (I still talk to guys who work there).
Anyway, when I was there, if management liked you, you were in. "In" meaning you'd get a better choice of jobs you went on, get treated better, and overall have a much better work experience. 
The work could sometimes be exhausting, however that was mostly due to the unrelenting heat in Phoenix. 
If you decide to kiss the team leader's butt, expect to be right where you think you'd be - "in" with management, but your coworkers will despise you. 
Some advice - Keep your head low, do your job and do it well, raises *may* come your way on the regular and you'll get treated well from management (again, ever since Vortex got bought out, I've heard that raises are few and far between). 
DO NOT complain. You'll find it tempting after a while to start complaining about jobs you go on, the customers, etc. EVERY guy at the Tempe shop always had something to complain about. They all get away with it because the overall culture is *very* relaxed and there's hardly anyone who's held accountable for anything. It makes for a very interesting, almost comical atmosphere. 
The politics are the same as any other job - the ones who kiss butt get ahead and get promotions, while the honest, genuine ones who work the hardest don't necessarily get noticed. 
Bottom Line: You can definitely make a career out of it, as well as learn A LOT in the process. The days are regularly pretty long (your day doesn't end at a specific time; it ends when the phone stops ringing). On a typical day, you'll show up 6:30-7:00AM, and be out of there usually around 5:00-6:00PM, (yeah, like I said, pretty long days.) On-call rotates - you're on-call for one week, usually about once every two months. Weekends off, great insurance and benefits. Keep in mind, you're rolling the dice if you start with this company now, as this is no longer the woman-owned company that I once worked for.

The whole “Vortex” team that came to Oklahoma just lies to your face and talks behind your back all day. 
If you don’t do it the el jefe way, which it having a stay at home wife and just watch your kids grow up through text messages, they won’t like you. 
We did double work for paperwork for the year I was there because they transitioning into tablets but it’s not working properly so we had to write everything up on the tablet then write it all out because boss didn’t like to click on the computer to find it. ( but don’t take to long to write it up they will get upset)
It’s not a 7-5 like they advertised I worked a few 18-20 hour days and was always told to be back at the shop at 7 am.  I would go to work with 3 hours of sleep and have to do a 12 hour day and be sat down to ask why is the job taking so long we need to be faster. 
The CT they have is a burn out dude that left me in situations that I could have been seriously hurt if I didn’t have some knowledge of mechanical. He is supposed to train you on how to do the different parts of the job but he doesn’t even know how to do most of the work, when he finally got off his phone from watching tik tok he would do the task wrong 6 times and do damage to whatever we are working on and just hid it so boss wouldn’t see it. If he couldn’t figure it out and I could he would take full credit and say he did it even though he sits in the truck on his phone. 
They say safety is a top concern but I tried to stop work a few times and got called names and have to just do the work regardless. 
They say to do something one way and the next week they won’t you to do it differently again and get mad that you did it like they asked last week. , they only care about money and not people.  
They don’t have a work-home balance they want you to fully devote yourself to the company at all times. Including doing work off the clock so they don’t have a bunch of downtime in the system. 

I worked at this company for nine years, and loved the other team members who worked for me. A typical day here includes answering incoming calls from customers looking for service, scheduling the jobs, calling customers to schedule work, marketing to new customers, calling customers who are past due on their accounts to get payment, marketing, providing quotes to customers for door repairs, following up with customers about quotes already provided, and dealing with customers who have questions. 

I learned how to do collections, accounts payable, and how to work in Navision and how to do inside sales. Training at this company is largely akin to dropping you in the water and telling you to swim, but my awesome coworkers largely made up for it.

My first manager there was great, although once our service center got busier she was unable to handle the stress. Our new manager started out great, but as his job duties became more and more stressful he became a rude person and was very abusive. He is new at being a manager and had little to no patience with training or coaching his employees. Again, I had great coworkers and they helped me deal with his behavior.

The hardest part of the job was juggling multiple projects at once with little support from management. Mistakes were severely punished and successes were not mentioned. 

The most enjoyable part of the job was being able to help people with fixing their doors and making a bad day good for them. I also enjoyed feeling challenged and like I was pushing myself to do better every day.

My day would start at 8:30am I would start with dispatching all the technicians to their locations. I would move on to timecards and payroll, billing, then collections. I would end my day by doing ordering supplies, and accounts payable. Throughout the day I would do dispatching, order entry, marketing, and any human resource related issues. My duties ranged from payroll to party planning and everything in between, so my daily  role varied, I had some staples however I wore many hats. 
I learned a lot about the "door" and construction business. I know have a lot of knowledge on how to order parts and how certain things fit together. 
The hardest part of the job was at times I was limited in the range of options I could take in billing and collections. There were customers we could have taken the next step in collecting the businesses money and getting the aging report down, however, management would not approve these steps sending some customers into a written off status. This was money lost for the business and not how I handle collections. 
The most enjoyable part about this position was the many hats I got to wear and the constant learning. I loved learning something new that I could carry with me to my next position and further my career. I also did enjoy the other freedoms and liberties I got in this position, in where as long as I completed all my tasks and duties I could create a schedule and customer relationships that worked for me.

A typical day at work in my position of Systems Analyst was mainly acting phone/email support as I was the only other one in my department other than my boss.  In person support for local centers when needed.  Travel to farther locations was typically handled by the Director.  Setting up hardware for all aspects of the company was also required, almost daily, for phones and desktop PC's and occasionally a new server.  Maintenance of all hardware was required and of course the creation and implementation of processes for all manner of business facets such as security, operations, and communications.  

I learned how to better conduct myself across phone and email communication and I broadened my skill base considerably as I required to manage front end and back end systems across the company. 

The culture at this company is put out as being very warm and open but unfortunately they continue to try to run this company as a small "mom and pop" owned company when it is really a growing larger company that needs to have better core values implemented and much better employee support than they offer.  Management across the board needs to be reevaluated and there needs to be reviews in place yearly, at the least, for all employees conducted by a mix of internal and impartial entities.

The most enjoyable part of the job was the seemingly relaxed nature of the workplace and all the morale boosting things they did.

This company seems to only care about the money they make. They took the commission away from the employees who do all the work and the only people to get it now is the management who make all the money in the first place, they try to sell you the job during the interview process and once you are hired they do not follow through. You will not get paid enough for the work you do and they almost never give you your review when they say they will. Employees are always talking behind your back to everyone else. It seems like they are trying to make you fail instead of helping you succeed. They also seem to not care about the customers either, they way over charge them and wonder why they loose contracts to big companies. If you go above and beyond and you are always doing a great job you still have to ask and ask about getting a raise or a review. I will admit it’s not to terrible to work their but I would not recommend anyone I know to get a job there. 

This is a great company with paid performance incentives.  Every 5 years Vortex sponsors an employee conference in Maui for those employees who qualify and meet or exceed expectations.  The work is fun and the systems to handle the work load are established.  

The above being said, there are very few opportunities for advancement, and I would recommend this company for entry-level job seekers only.  There is no matching, or percentage of matching 401K offered.  Beyond the basic 401K plan, less than 5% of the company is offered a retirement package at all.  Unpaid overtime hours are expected and often.  

I stayed at Vortex for many years (17) as it was a steady and secure job.  I was given a few lateral promotions that I earned and was grateful for receiving.  However, with such limited upward mobility, it is easy to stay too long in one area of the company.

typical work day is fun. But it seems they care about putting trucks on the road even if the service technicians are not properly trained for that specific tasks and believes customers words over their service technicians. Management only care about numbers, profit, customers satisfaction. Workplace culture is very nice. The hardest part about the job, is management don't do performance evaluations quarterly, to find the strong points and weak points to create a confident service technicians and make them more profitable for the company. The most enjoyable about the job is I really liked working for the company and hope my input could be an asset to the company's future.

Speaking on my experience in the accounting/finance department only: the leadership is weak as they lack in communication and organization. There is a high turnover rate which I would have guessed seeing as how many of the tasks are manual and the training is below average. I was told that they like to promote from within which was definitely not the case. The new head of accounting lacks both soft and technical skills making him a weak leader. The best part about working at vortex is they are flexible with your schedule. Recommend if you are newly in accounting for experience, but if you are looking to advance your career or become part of a strong team, avoid this place like the plague 😅

The company continues to strive to be "the place to work" and is consistently evolving to improve the workplace experience.  I get the feeling that the leadership truly cares for its employees and wants to make changes to allow for employees' best work experience.  With the employees in a fun and exciting work environment, the drive and motivation for self improvement and growth is much easier to see and be a part of.  The company hires from within for most of its management positions.  This gives anyone who works at Vortex many opportunities for financial growth.  I am very happy with my decision to join the Vortex team! 

Top Job Titles	Average Salary
Installation technician 3 salaries reported	$24.00 per hour
Landscape technician 1 salary reported	$19.00 per hour
Breakfast attendant 1 salary reported	$16.00 per hour

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