associate

customer service representative

customer experience associate

warehouse worker

human resources assistant

AnywhereWorks

When I joined, everyone was explicitly told in writing and verbally that schedules would be set. That expectation was in place for the majority of internships. Then, on extremely short notice, leadership announced they were implementing self-pick scheduling, similar to CX work. Many people went into the internship to get away from self-picking and were enticed to apply for the role because it promised a set and consistent schedule.

It’s been roughly half a year, and during that time, CAMs have consistently raised concerns about how the process affects both work and personal life. Despite repeated and respectful feedback, the response from leadership has largely been silence or blame directed at employees. Concerns are routinely met with a cold “It’s based on business needs” as if employees do not have lives outside of work. The current scheduling model requires employees to assemble dozens of short shifts each week just to reach 40 hours. While technically possible, it is highly stressful and unsustainable for anyone with responsibilities outside of work. The schedules that are created don't make any sense. Several CAMs have had to work seven consecutive days repeatedly, and others have had to work nearly an entire month without a single day off. People who care for family members, manage medications for pets or have other personal obligations find that the system significantly interferes with daily life.

The burden is not minor or occasional. It is consistent and avoidable, yet leadership continues to ignore it. This is not a question of effort, commitment, loyalty... The problems come from the system itself, and the way it has been handled - or, more accurately, complete lack thereof. Limited shift availability, extremely short increments, and lack of guidance/support create unnecessary stress, mistakes, and hours spent managing schedules instead of focusing on clients. Leadership has consistently and unprofessionally reframed these concerns as individual failings, placing the blame on employees rather than recognizing that the structure of the scheduling process and how they have responded to everything is the real source of the issue. CAMs have been patient and willing to adapt throughout, but the ongoing lack of support and disregard for recurring feedback has made the role unnecessarily harsh. The job is survivable for those with no outside obligations, but for most human beings, it causes serious and avoidable disruptions to personal lives. It forces people to uproot and reorganize their entire lives just to dedicate ALL that they are as a person to the job. It is clear that employees are viewed as numbers rather than people. 

This is not a minor inconvenience. After repeated, months-long concerns being raised and ignored, it is evident that employees are not treated as a variable worthy of consideration. Anyone considering this role should understand that while the work itself is fulfilling, the scheduling system is punishing and damaging to employees well-being, and the response from the people meant to support us has amplified the negative impact. They don't follow their own values: "People first" for example. It has affected employees’ health, personal responsibilities, and overall quality of life. 

This is a system designed without regard for the people it relies on.

If you want to continue with this, offer people the opportunity to either pick from set schedules that still cover the business needs, or do self-pick. Also, actually make an effort to be supportive towards the people who are upholding the business and doing the grunt work that you don't want to do. At least pretend to care.

The level of micromanagement has become overwhelming. It often feels like you cannot do your job without someone constantly monitoring your activity, which makes it difficult to focus and perform at your best.

Workload expectations are not sustainable. There is a heavy emphasis on responding to client tasks within  15 minutes, which creates constant pressure and leads to burnout. A more realistic expectation, such as responses within an hour, would still meet client needs while allowing for higher-quality work while exceeding typical turn around times. 

There is also a disconnect between expectations of speed and quality. CAMs are pushed to complete a high volume of tasks while simultaneously being told to improve quality. In practice, this results in neither being achieved as effectively as they could be with more balanced expectations.

Communication during high-pressure moments, particularly in collabs, does come across as harsh rather than supportive. Stop "screaming" in collabs about the amount of work waiting once we finish the work we are already dealing with. This adds unnecessary stress in an already fast-paced role. This approach increases anxiety rather than driving better performance and creates a tense work environment.

There seems to be a lack of visibility from upper leadership into what the day-to-day workload actually looks like. The role involves continuous, back-to-back tasks with little downtime, which makes current expectations difficult to sustain long term.

Learning Time has become more of a checkbox exercise than a meaningful benefit. Requiring constant career-focused content without variety makes it repetitive and disengaging, rather than something employees look forward to. Allowing 1–2 days for more personal or fun-based learning topics would make this time more engaging and help employees stay motivated and refreshed.


Advice to Management
Step back from micromanaging and trust employees to do their jobs. Reevaluate response time expectations to something that is actually sustainable if you want consistent quality. Stop measuring success primarily by task volume while simultaneously asking for better work. Those priorities conflict, and employees feel it every day.

Leadership should spend time directly observing the role as it is performed today, not as it is assumed to function. Without that visibility, expectations will continue to miss the mark. Finally, adjust communication tone in high-pressure situations. Urgency is understood, but delivery matters, and the current approach is doing more harm than good.

I've been with the company just over 3 months and while I can see that it may not be a good fit for some, I think it is definitely one of the better jobs I've had. I've seen some complain about tiering and being able to pick your schedule, but I've ranked in the top tiers each week and scheduling has not been an issue for me. I'm about to schedule myself for 8-8.5 hours each day, Monday through Friday which is what I want. If I have had appointments that needed to be scheduled around, that hasn't been an issue for me to do and still find the hours I need to get my 40 hours for the week. It is SO nice not having a set in stone schedule that requires me to put in a request or have to deal with an angsty supervisor. I don't have to feel guilty for missing time at work or worry about losing pay on my check.

Some of the callers are rude, absolutely. You're going to have that no matter what when working with the public. The majority of the scripts are easy to follow and if followed, they create smooth calls. There are some that could use some work, but I've found the company feedback line is very receptive and open to getting changes made to scripts that are awkward or difficult. On top of that, when I've had extremely rude or upsetting calls, reaching out the supervisors has always been a huge help, and if needed, they've even given me a 5-10 breather break, which was extremely helpful. I always feel like I can reach out to my lead or another lead/supervisor with questions or concerns and I've always felt genuinely heard. 

There's lots of opportunities for growth. They send out regular emails with new internships and positions and encourage everyone to grow within the company. There are also peer-to-peer counseling opportunities, whether you'd like help or would like to help others succeed. 

PTO time is accrued but must be requested at least two weeks in advance. They understand things do happen, which is why there's a point system. I feel the point system is very gracious in the amount of points you can use within a monthly/6 month period. I also appreciate the fact that when you need to call out for a shift, there's no judgement as to why. They just document your call out and move along. 

You're not going to love every single day with the company, but I don't know a job where you will. I think they're doing the best they can for their employees and are working to make it even better. 

Please, only apply here if you’re desperate. Unless you enjoy being micromanaged down to a millisecond, inadequate training, strict and hard to maintain metrics, and being berated by callers your entire shift.

Anywhere works at first seems like a dream job, however, as the days go by, you will realize how soul crushing it is.

Training is only 2 weeks long, which is fine, except the fact that after the first week you are already taking calls for training. Back-to-back-to-back calls. No time to sip water in between. They are so desperate for agents because of their extremely high turnover and  high volume, they’re honestly creating a cycle and at the same time trying to break that cycle. 

Anywhereworks said that they have great work-life balance. That is probably true, but they fail to mention that in order to get that, you must be perfect on every call and your metrics must be good. You take about 200 calls a day after training, because, again, due to inadequate training, that is almost not going to happen for you as a new agent.  They have over 1000 clients as well. That is 1000 different scripts. If you are tiered to middle or lower tier, your schedule WILL be awful, you’re basically picking up what the high tier does not want, which is usually very bad shifts. 

We have to self schedule, that’s fine, but what’s not fine is that if you fail to schedule yourself 40 hours, then you are considered not being compliant, but then the system will automatically assign you more shifts to get 40 hours, shifts that were not there when you tried to schedule yourself. The system is designed to make you fail.

If your internet access cuts out due to ann area outage, or any reason even if it is no fault of your own, you will still be hit with points. They will not remove them even if you  gave them proof and update them every 15 minutes. 

The micromanaging is terrible. Your supervisors and TLs are constantly going to be in meetings, but they are definitely watching the statuses you put yourself in. If you put yourself on “personal” too long or your break is over 5 seconds be prepared to explain yourself about it to your TL the next day . They do not care if you needed water, they only care about your numbers.

My TL was on split shifts, so when I needed help, they were never around. Why would they assign a newbie to a TL that is only there maybe 2 hours of your shift? Beats me.

This is just the tip of the iceberg. This company is not loyal to their employees, only their scummy clients. 



If you like lying, this is the employer for you. It is required to lie to work for this company, and that is no word of a lie. 

All you are with this company is an answering service, yet you are to pretend that you are anything from "customer service" (can you imagine a company where the customer service team has not a clue as to what the company does?) to "dispatch" to "reception". You are also expected to lie as to your location. You are not in the place you live, but you are in whatever city the person calling you is. That could be Los Angeles, FlapJack City Arkanasas, or London, England. If one has any ethical values, these lies cannot be maintained for any length of time. 

Aside from the culture of lies, one has to pick shifts every week, and your shift picking times are based upon your previous week's performance. You never know what kind of shifts you will be getting. And shifts are not given as a straight eight hour shift, but are cobbled together from pieces as short as 30 minutes to as long as four hours. The company will try to tell you that picking your own shifts gives you a great work life balance, but I found that I only ended up working and sleeping. My fitness deteriorated rapidly whilst in this job. 

 The call range is insanely diverse, which is either colourful or stressful, depending on your outlook. I had calls from a hospital in South Africa, from people looking for plumbers in Oklahoma, to security guards calling in from England to report damage to a wall. Not only that, but you have to deal with a client base that is mainly American. Not a great thing, let me tell you. 

You cannot even take an unpaid sick day. You are expected to "make up" your hours if you are sick. It is barbaric. I was told that if you are sick, the sick days are treated like your days off.

It is also a remote job. Be advised, remote work is not for everyone. I found it incredibly isolating and lonely. 

Even though I was desperate for a job, I had to give this one up after just under three months due to the culture, the shifts, and the isolation. It was affecting both my physical and mental health.

And if someone thinks this is just from another bitter, incompetent employee, think again. I was shift bidding as "tier one" but for one dip into "tier three". Tier one being considered the best performing employees. 



What is the best part of working at the company?
If I could give this company a 0 I would. I was top 10 (Elite) for years. I got the worse assistance from management. In other words they did not know what they needed to do more then half the time. I caught so many mistakes in there paperwork, etc. They blame everything on you, and because there systems are not reliable at times, they say you cannot copy, etc things. Guess what you are to blame regardless of who’s fault it is was my experience. I was dropped from Elite tier for no reason at times. Unless you speak up weather it be about time, vacation, policy, etc , nothing will be corrected, and even then you do not get support, was my experience. One day things are done one way, the next they are done another way, was the experience I had with this company. I caught a app on my computer that was put on there by someone other then myself, and I caught them listening & viewing me while I was not working. Meaning I was off shift. This was my miserable experience at this company. I stayed with this company for one reason, which I cannot note. I have never heard anything nice about this company.  I learned first hand it not what some people say it is. I never had such a bad day to day experience with this company. Everyone be aware!

What is the most stressful part about working at the company?
Do not treat employees well, was always my experience. It will only work if you are able to tolerate upper management. I question their skills. Document every bit of your work, because without proof, you are to blame for the slightest things. I have challenged a lot of what they do at this company, and I would suggest you speak up too because they are never clear on a lot.  

What is the work environment and culture like at the company?
Sad, the company only focuses on what employees do wrong. They set you up for failure was my experience.

What is a typical day like for you at the company?
My experience, At least once a week you will have issues, nobody cares to help. Forget getting any kind of help on any situation. This company avoids giving you proper guidance was my experience There are so many reasons to stay away from this company.  Sorry I cannot note all the reasons.

AnywhereWorks works is an answering service company so it's 100% remote. Everyone starts at the bottom as a Client Experience Associate and you get two weeks of training. You're taking calls for a huge variety of different clients and everything is scripted so you're told what to say. QA listens to 5 calls a week to determine what performance tier you fall into so that you can make up your own schedule. You choose your own hours every two weeks and the dates and times to choose hours change based on whatever your tier is. If you aren't good at the job you'll end up in tiers 4 and 5 where your shifts are auto-assigned which just means you'll get the hours no one wants to work. Different positions do allow for a set weekly schedule including M-F, but I have a feeling even that will go away soon. Advancements are offered pretty regularly, but they typically require that you choose a weekend day to work as part of your set schedule. All of the higher up/HR or Leadership positions are very rarely offered if at all. The job is easy and the pay is decent. I've been with the company for two years and in that time so far I've gotten $3.30 in raises. They will literally work so hard to keep you even if you've seemingly abandoned the job. Call volume really depends on the day, but I average 160 - 200 calls a day and they're mostly back to back. It's a queue system so the next call just goes to the next available person. The health benefits are garbage unless you live in the east coast. You acquire PTO at a snail's pace and you don't get sick time; instead, you get 40 hours unpaid every year around your anniversary. Even if you're sick they don't take doctor's notes and calling out more than 16 hours a month (two days a month) is frowned upon. If you have 48 hours in a six month period you're no longer "meeting expectations" and don't qualify for advancements until those hours fall back down which they do every month. 

At AW, they provided ample training time, cultural diversity, support (within limits), and you have the "opportunity" to self schedule your shifts every week. Training was fairly challenging, I lucked out with an amazing Trainer (s/o Jordan Arenas). I felt supported throughout training and felt like I was properly prepared - on a technical level. All your happiness and sanity relies on your weekly scores/QA reports from randomly chosen calls that week. If you place below Tier 2, you're gonna hate it because they will auto assign you and you're just stuck until the unreasonably angry callers finally make you snap (mentally). When I asked for support, my TL told me "Well if this is how work is affecting you, maybe you're not a good fit for the company". 

On the other hand, my fellow employees were completely warm and welcoming, we got to chat with each  other throughout the day, meetings every week, learning time (required). But beware, you will also have to maintain your cool while listening to people scream at you about why the lawyer they pay thousands for will not answer their call. You are literally a human answering machine except you're always being degraded and they expect you to not lose it. And I am happy to share this part - Yes, you will get calls from customers BEING SUIC*DAL/ON DRUGS/DRUNK/ ETC;. AW makes it your job to get the caller connected successfully to the local suicide hotline. 

PTO/Vacation/Floating Holiday is all fairly lush and plentiful.

Otherwise, IT was always a pleasure to work with, getting started was quick after paperwork is submitted. If you have concrete thick skin and still sound friendly even when someone is trying to commit suic*de. 

The company itself is just okay. The pay is low versus all the different calls and the frequency of calls you have to deal with. I am leaving the company in a week because of an way better offer from another company. Anywhereworks would be great if they also offered part time work. They loose a lot of great workers because of their pro, sick days, and pay. What they offer is not enough for full time employment when there are so many other jobs giving their employees much more. This leaves the company with mostly subpar employees who have trouble getting better opportunities. The great ones usually leave after a short amount of time. Me personally, I chose to work here because they hired me so fast. Other companies usually take longer with their hiring process. This allows Anywhereworks to have a huge pool of great employees at first, but as time passes most of all of them move on once other companies show interest. This is because the pay and benefits are usually better. If Anywhereworks would offer part time employment they wouldn’t loose their great employees because people wouldn’t depend on them for their full time employment needs. I feel like the scheduling your own hours set up is perfect for part time employment. If it was offered I would probably stay, because the amount of calls wouldn’t overwhelm since it would be just part time. And I wouldn’t care about the lack of benefits. Many other employees and former employees share this same sentiment, but as it stands today I can no longer work here full time as required. This job just doesn’t fulfill peoples full time employment needs. I hope they realize this an start to offer part time work in the future.

I was very attracted to the company based on their mission and the opportunity for great flexibility. This company is a great place to start if you are just entering the remote workforce. I feel like the reel in is a bit misleading because you do not get to work from anywhere as they claim, so no hanging out in the coffee shop to take calls. 
The job itself can be very stressful and draining. The call volume is very high, sometimes not even a second in between calls. This leads to a stressed workers and lots of turnover, people are in and out constantly. To succeed you will need to be quick on your feet and meet your stats for tiering and advancement. The company runs multiple brands under one umbrella and you will answer for all of them unless you are dedicated. This means you will go from answering a medical call to an HVAC or maybe an attorney call so boredom is not much of an issue. Flexible scheduling, is not very flexible anymore since upper management has made lots of changes. If you don't pick your required hours by the deadline they will be assigned to you and you work whatever they give you. They encourage you to speak up if you have concerns which I've realized doesn't do much good, management seems to hear only what they want to hear. I have actually spoken up on some things and felt really unheard so from there I just kept quiet. Other than that, it is an income and would be great for someone looking for entry level experience in remote work. I suggest being mentally prepared for the call volume and to get in there and do your job and keep your head down. 

Top Job Titles	Average Salary
Associate 6 salaries reported	$15.33 per hour
Customer service representative 3 salaries reported	$16.33 per hour
Customer experience associate 4 salaries reported	$15.25 per hour
Warehouse worker 1 salary reported	$24.91 per hour
Human resources assistant 1 salary reported	$26.80 per hour

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