order picker

forklift operator

warehouse lead

warehouse clerk

product coordinator

Aosom

What is the best part of working at the company?
The workload and tasks are simple. Very user-friendly, but the company has been in a "start-up" mindset for the last 17 years, so there is no clear training or instructions on many tasks. 

What is the most stressful part about working at the company?
The micromanagement from the HQ office based in China. No clear vision and a lack of communication have led to many hours wasted on projects that are never executed due to inconsistent decision-making. Local leadership is very limited authority to make true change and establish a change culture that is needed as the company grows. 

What is the work environment and culture like at the company?
The work environment is an office area or a warehouse, depending on the position. The company lacks a clear vision, leading to a lack of cultural standards across all locations. This has led local management to create its own culture, which at times can be a positive, but leads for opperunity of toxic leadership being unchecked. 

What is a typical day like for you at the company?
8.5-hour workday monitoring inbound and outbound operations at all warehouse shipping centers. Working on projects and looking for improvement in processes.

It's difficult to work for a company that has no solid foundation of their size or what positions they need to be successful. Everything is ran out of China which makes it difficult to get anything done since everything is up in the air. It would be nice if they added an HQ in the states. Management fills you with hope that things will change for the better and that you'll actually be doing the job you were hired for... However, you'll quickly learn that these are all empty promises. The most difficult part of working here was the fact that management openly knew one of their teams was unhappy and everyone was wanting to do more (I mean really... How often can a company say their employees want to give more?!) including expanding the job duties and they. Did. Nothing. Good luck! Hopefully they make some changes.

Typical day at work: replying to customers through a messaging system, Helping customers assemble products over the phone and through e-mail, Managing 4 retail accounts for Aosom, preform data entry through ERP and Oracle bases, Assist in training new employees.

What I learned: Always apologize no matter who fault it was, You should always be personal with your customers, there is never to much gratitude, multitasking is a must, but always make reassure that your customer is getting the best service they deserve. Failures help you improve. 


Hardest part of the job: handling escaladed calls from customers, Dealing with poor management, The environment is very stressful and hard to work in. 

I enjoyed working with customers on a personal level and being able to help them.

What is the best part of working at the company?
Good Local Management (OR); Decent Benefits, Hybrid work arrangements (depending on position)

What is the most stressful part about working at the company?
Foreign owned - parent company can be indecisive, incommunicative, or overrule US management, sometimes seemingly randomly (depending on reorgs at parent company) - can be stressful or difficult for US employees. 

What is the work environment and culture like at the company?
Good US management (OR) - opportunities for advancement. 

What is a typical day like for you at the company?
Staff meetings, working with peers on projects for US or parent company projects.

The company is growing fast which made things possible. It’s trying to recognize the talents and reward the hard working employees by implementing reforms and positive changes. However, doing this, on the other hand, requires lots of adaptations and constant communication which has made some employees hard to catch up. It has a very fluid work environment and it’s fast paced. If you are used to just do as being told and routine work, you may feel overwhelmed and not valued.  If you like challenges and like to share ideas, you will be surprised that there are opportunities in disguise. 

This company is owned by a parent company in China.  The workflow is restricted by what China will and will not let us do which creates a very problematic system. There are a lot of redundancies and unnecessary steps which throttle any kind of creative solutions. No one in the upper levels has the ability to make any changes and so there are many good ideas tossed around the office that will never see the light of day. It's a very frustrating place to work because you can see the potential, but you can also see that we will never get close to reaching that potential.

What is the best part of working at the company?
Nothing. Poor leadership. Stereotyped workers..ie certain races only did certain things.

What is the most stressful part about working at the company?
Foreigners treated americans like slaves. Culture clash ehen communicating.

What is the work environment and culture like at the company?
Negative no support only critized

What is a typical day like for you at the company?
Moving pallets of totally useless material from one atea to another.

Started as a great position but quickly changed. Company decided they wanted customer service team to become a call center. Then started outsourcing a lot of the teams work so they could get more call center tasks. Management needs to be stronger. Some employees get away with outrageous behavior. 

What is the best part of working at the company?
Nothing really besides the breaks you work lifting 100lbs plus 

What is the most stressful part about working at the company?
The way the management they could have a better system and the staff are overworked

What is the work environment and culture like at the company?
Not Temperature controlled air is very dry

What is a typical day like for you at the company?
Exhausting

The work environment lacked effective communication from leadership and at times felt disrespectful. Job security often seemed uncertain, while expectations remained very high despite limited training and support. Addressing these areas would significantly improve employee morale and performance.

Top Job Titles	Average Salary
Order picker 12 salaries reported	$18.02 per hour
Forklift operator 1 salary reported	$23.00 per hour
Warehouse lead 1 salary reported	$25.00 per hour
Warehouse clerk 1 salary reported	$18.85 per hour
Product coordinator 2 salaries reported	$65,000 per year

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