hvac technician

plumber

electrician

dispatcher

apprentice plumber

Apex Plumbing Pros

They seem like a great company at first, but be prepared for unrealistic expectations. There is barely any work even during the busy season. I was given the expectation of making $5k a day for the company, but only given warranty calls or systems less than 2 years old. They also promise coaching on this to achieve the goal, but don't actually give the coaching. If you are unsure who to go to for help or for questions on something, you're pointed in the right direction, but met with a bad attitude. You're told what to do, but not met with any direction on how to get there other than "just sell the job". They're insisting on including the project managers or sales guys on every single call over 10 years old, whether or not the customer actually wants them there. If the cust doesn't want them there, you're blamed for it and written up. 

When I first came to Apex and interviewed, I felt at home I felt at ease going through the interview process after I was hired. I was able to take my career to the next level through training that’s offered on a daily basis. If I don’t know something I know all I have to do is make a phone call and somebody does. Our upper management is, always there to support us 100%. They treat us like family not employees or clock in numbers which means everything nowadays. I was able to purchase my first home my home life to work life ratio is great. I could spend more time with my kids and not more time at work. Apex has been great to me.

So starting the first day of training, was me watching another customer service agent take calls. 

I then  spent  2/3 days, watching outdated, YouTube videos and videos that we had to take little tests to pass. 

I didn’t have a set schedule or scheduled. Therefore, they just told me to come in at seven.

I was told that I would need to smile more so that I could be more approachable, i’m not sure if any other men in this company was told that or not. 

They have a manager that heavily depends on one of the agents there who doesn’t even get the bonuses and stuff that he deserves

What is the best part of working at the company?
No management! Horrible working conditions! Commission pay so it COULD be good if people were not stealing jobs. Over charging customers/taking advantage of them!

What is the most stressful part about working at the company?
Co workers stealing jobs and management does not care about anything as long as the money keeps coming in.

What is the work environment and culture like at the company?
Make money any way you can. Take advantage of customers.

What is a typical day like for you at the company?
Wait for jobs get harassed by co workers.

I started the company when it was still small and definitely has grown over the almost 2 years I was there. Employees in and out all the time same with management and sales. The upper management did take favorable towards certain people and they did get better jobs. They have definitely turned into a money hungry company that doesn't really care about the customers and the techs didn’t either only about how much money they made off someone. If you really don’t care about screwing customers over with overpriced work then the place is for you. 

Daily I'm greeted with a bright and energized hello from the entire team. Work flow is balanced and we are provided ongoing education to meet the volume and scope of our calls. We're treated fairly and equally and have support from management all the way to the top. When you enjoy your place of work the day and its challenges are not as rough. Great team, great management, great place to work.

Company is very unorganized. They do not value their customers or employees. Unmoral practices and very untrustworthy. Do not trust what they say because if they can backstab a customer or employee they will.  Stay away if you are a customer because they do not have your best interest in mind, only your bank account. 

What is the best part of working at the company?
Great company to work for! They are wonderful to thier employees. 

What is the most stressful part about working at the company?
Plumbing is always a little stressful but the environment is great

What is the work environment and culture like at the company?
Relaxed and friendly,  everyone is welcoming and nice

This company fosters a supportive and inclusive environment where we balance fun with productivity. We’re dedicated to working hard while enjoying ourselves along the way. I feel truly fortunate to be part of such an incredible culture.



The interview process was very smooth and informal.  Very laid back atmosphere. The owner knows everyone by name and address you by name. The recruiter follows up often to see how the position is going and if there is anything to be done to make the transition easier.  10 out of 10 for all!

Top Job Titles	Average Salary
Hvac technician 18 salaries reported	$161,111 per year
Plumber 6 salaries reported	$100,000 per year
Electrician 7 salaries reported	$109,286 per year
Dispatcher 1 salary reported	$22.50 per hour
Apprentice plumber 11 salaries reported	$18.59 per hour

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