practice manager

nurse practitioner

medical scribe

emergency medicine physician

hospital manager

Apollomd

I am posting this review as a direct rebuttal to the content of a webinar produced by ApolloMD in July 2020 - touting their "Personal Sigma Initiative" . . . citing their supposed concern (and company initiatives to prevent) physician "burn-out". I attended the webinar - the content of which merits public refutation based on my personal experience with ApolloMD as a Pediatric Hospitalist contracted to provide services in a small community hospital in North Carolina.  I was with ApolloMD full-time for 2 years.  I have been a Pediatrician for almost 30 years and have been doing Pediatric Hospitalist work in the rural/community setting since 2008 – longer than most Pediatricians in the field.  I am “old-school” and exceptionally good at what I do, and I had a great relationship/excellent clinical reputation with our referral centers (North Carolina is blessed with several world-renowned systems).  The feedback I got from those centers regarding my (stabilization/transfer) management in-the-field was excellent.  I never heard about even one patient complaint.  I was a strong nursing advocate (apparently, not a "plus" in ApolloMD's eyes).  I was never told that I was “non-compliant” in ANYTHING.  If one wants to discuss “burn-out” potential and/or “exhaustion” amongst physicians, I covered #13 24-hour-IN-HOUSE shifts-per-month for two solid years (that’s the time equivalent of #26 12-hour shifts-per-month compared to the ED Anesthesia crowd).  That call coverage included multiple holiday blocks (including Thanksgiving and New Years for both of my two years with Apollo).  Our service covered the LDRP unit (including resuscitations/stabilization/transfer and running a Special Care Nursery), floor admissions (limited to stable, “bread and butter” cases – for safety reasons), and ED consults/assistance with transfer.  It was a position that required a broad “classical” background in General Pediatrics/Neonatology/Emergency management in the rural/community setting (which I possess in spades).  Nevertheless, one of my ApolloMD “bosses” once told me (in the only one-on-one conversation we would ever have) that I “could be replaced by a nurse” (practitioner).  It was wholesale disrespect, and from that moment on, I understood that the job was “dead-end”.  No advancement – never even discussed.  No performance reviews.  No raise.  Our hospital was affiliated with one of the aforementioned world-renowned NC medical centers, but you would have never known it based on conditions on our ground.  Over the last year of my tenure, decisions made by hospital management (which led to a mass nursing exodus) utterly decimated Pediatric services - both on the LDRP unit and Pediatric floor.  Staffing was horrible, and we lacked even basic resources/support.  NO INPUT was sought from the Pediatricians or OB’s before or after these changes were made.  Communication between execs and doctors was non-existent – in fact, I only attended ONE interdisciplinary meeting during my entire tenure.  I stayed in-house at night because, as the MD charged to resuscitate a baby, I was afraid to be even 10 minutes out.  Specialized Pediatric training for the nurses/ancillary staff (like STABLE and Pediatric in-services) was non-existent.  As for work conditions, the Pediatric call room (where I “lived” half the month) stank of raw sewage (leaking from pipes in the wall).  I suffered from horrible headaches and chronic sinus/allergy/URI problems – but couldn’t even get a screen put on the window so I/we could open it for fresh air.  From my vantage point, ApolloMD leadership stood by and let the hospital do whatever it wanted – regardless of how it affected the Pediatricians, nurses/ancillary staff – or patient care . . . or how much it increased our “risk”.  Everything was about money – you were expected to run on the most threadbare of shoestring and never complain/keep your mouth SHUT.  You could say it was very “stressful”.  It is difficult to digest the statements ApolloMD leaders made in their webinar - about their concern for the well-being of its providers . . . or quality-of-care . . . or “protecting” anybody . . . given the way I was handled earlier this year (apparently even as those leaders had their epiphanies productive of their webinar).  The details are not cannon fodder for this review.  Suffice it to say that there had been next-to-ZERO one-on-one physician engagement either ApolloMD or hospital management during the last 7-8 months of my tenure – it was every man/woman for themselves/their paycheck.  And NOTHING was done in person.  Talking to anyone at ApolloMD Human Resources was like dealing with the vapid mean girls & boys we all knew in high school – IF they actually answered their e-mails/messages.  Managerial responsibility and accountability were non-existent.  The COVID-19 pandemic “landed” during the last three months of my tenure.  I became very sick while working (I had been in-house for most of the two weeks prior to falling ill) – and self-quarantined (thank God it fell during a break in my schedule – because NO ONE in management will talk to you about your schedule - or help you - no matter how much you have done for them - in the event of illness or unexpected hardship - you are expected to fend for your self).  Neither ApolloMD nor the hospital even offered to test me.  It sent a very clear message as to where I stood as a HUMAN in their organization.  
Babies and children are not small adults.  It is my calling and privilege to take care of them, and on any number of occasions, I have been their only witness, advocate and voice in our brave new corporate world.  It was ApolloMD’s responsibility to support me - to ensure that the job environment was safe – for my patients, for my nurses/ancillary staff, and for me.  That requires honest two-way communication up and down the chains-of-command, and closed feed-back loops.  Occasionally, it means having a backbone when dealing with hospital management (where ApolloMD is concerned, it’s all about keeping the contract).  Apollo senior leadership could not be bothered with front-lines Pediatric problems – or engaging with their rank-and-file - and only very rarely showed their faces on my unit.  I simply could not have put more TIME and EFFORT into this job.  So I am compelled to tell any Pediatric Hospitalist looking at ApolloMD to STAY AWAY – as the company's focus and manpower is centered in ED, Anesthesia and Adult Medicine (check the logo), and they clearly do not respect their Pediatricians AT ALL (to reiterate, in their eyes, we’re overpaid nurses).  Indeed, to the best of my knowledge, the company does not contract but a few Pediatricians – and it shows. For as a Pediatrician, you are at the very bottom of the organizational hierarchy.  You do not/cannot pull in “the big bucks” in the kind of setting I staffed. THAT is the reality of ApolloMD’s “physician-owned-and-operated leadership”.  You are only warm body to this company.  And/so, as far as I am concerned, their “Personal Sigma Initiative” is the height of corporate hypocrisy – an empty show.  That is why I penned this review for Indeed.

Very true what others have said about being promised one thing and actually getting another. EVERYTHING they promised about scheduling was a lie. My clinical colleagues are mostly great but the upper administration in the Atlanta area is horrible. So unprofessional it is jaw dropping. Once you're hired you never hear from them again and can't get anyone to return emails/calls. They refuse to put a detailed compensation structure in writing. I've seen some vague rules about how bonuses work but you can't track exactly how it's done. One month you'll get a bonus, one you won't and nothing will have changed. The credentialing department is a bunch of idiots which is well known among employees as well as the hospital credentialing departments. It's a culture of blame, bullying, sarcasm,  not taking responsibility, yelling at employees (no lie!), being all about the money, and not caring anything for the clinical staff. They could care less about the patient care - their only concern is the numbers. This is quite apparent with the triage role for midlevel providers as they sit in triage and mostly waste their professional capacity. They have the most unorganized on-boarding process I've ever seen. No employee handbook, no important numbers, minimal computer training, no reference for how to navigate the company and its associated websites at all. Yes, the pay is decent, but totally not worth it! They invest nothing in you and simply want you to work your tail off and not open your mouth about anything. I've encountered some of the fussiest MDs I've ever seen, too. They refuse to do simple procedures and will bounce a patient back to the waiting room for a midlevel provider to pick up. They also do nothing to help clear out level 4s & 5s even if the main ED is almost empty. I wish I'd researched this company more and listened to one of my friends before accepting the job but now I'm stuck.

At ApolloMD, we mostly work from home, which I really appreciate. That said, I enjoy going into the office each week to connect with my coworkers in person. I’m lucky to have great leaders in my department, and I also enjoy getting to know people from other teams and locations.
My managers are supportive, understanding, and flexible, which makes a big difference. The flexibility here is one of the things I value most. It’s clear that ApolloMD truly cares about its employees, and that shows in the way people treat one another. Everyone I’ve worked with, across departments and states, has been kind, helpful, and professional.
I was trained from the ground up for my role, and I’m grateful for the opportunity to grow both professionally and personally. I’m proud of the progress I’ve made and the success I’ve had here. I look forward to continuing to grow with the company and taking on more responsibility over time.
Like any job, there are stressful moments, and the work can be challenging. But knowing that what we do helps support communities and allows providers to deliver great care makes it all worthwhile.

Ran daily and monthly reports of the emergency department patient volume.

Uploaded EMRs (electronic medical records) for signing, coding, and billing.

Assisted the Medical Director and Director of EMS in all aspects of the position.

Received and directed patient complaints to the Medical Director.

I learned to really listen to emergency department patients when they had a compliment or a complaint. Patients are in pain and sometimes scared of the treatment they have received. By listening to them, I placed myself in their position and had a better understanding of patient care.

My colleagues are wonderful. There is a lot of pain and pressure in the emergency department, and the nurses and doctors never show their frustration.

The most difficult part of my job was dealing with stubborn physicians who would not complete and/or electronically sign their patient charts. This was frustrating because I had to close every month with 98% or better of completed charts for payroll.

The most enjoyable part of my job was working very closely with the Medical Director who became my mentor!

What is the best part of working at the company?
I love that APCs are truly represented up to senior leadership.  This company really knows and supports and encourages the APC role.  There is a commitment to growth with an expectation to be awesome and part of the team.  

What is the most stressful part about working at the company?
We are expected to work hard and its busy here.

What is the work environment and culture like at the company?
Honestly, truly great.  I am most sad I didn't find ApolloMD earlier in my career.   There is a real sense of team and working together.  

What is a typical day like for you at the company?
Hit the floor running.    APC's see every level of acuity.  We are expected to be able to hump in and find creative ways too work with the nursing team to do excellent and to do our best.

This is the worst place to work if your are looking for advancement. They only promote employees they like. Managers are not very professional and will tell your business to other employees and their family members who work there. It is no opportunity for raises. They would tell us every year they are working on some metric system on how to evaluate raises. When I left we still have not seen it. People still say they haven't provided it. So that says a lot for raises. You won't get one after hired. You get a lot of lateral moves so they won't have to give you a raise. It means more work, but same pay. The training is poor. You mainly get it from other employees. You have no trainers in the company. So my suggestion is to keep looking for a job. If desperate, then come, but continue to look and quit if you find one.

The small department that I work in is a great group of colleagues and managers. Everyone is hard working and serious about getting his or her job done well, but we all still make time for catching up, joking around, going to lunch together, etc. ApolloMD is made up of very strong and determined leaders that set amazing examples of how to be successful in the industry. I can definitely see myself continuing to work here for several  years to come. My job is never boring, as I am always getting involved in a new task or assignment. My managers have also been very flexible about taking time off for doctor's appointments or leaving a little early for whatever reason as long as the work is complete.

I have worked for ApolloMD for 16 years. I have truly enjoyed my position as Practice Coordinator. I love working in the Emergency Room with great doctors. I have met many great people throughout my career not only the doctors but nurses and techs that are employed by the hospital. I have learned so many things with this position that have broadened my job knowledge with medical information. Supervisors are not actually on site and you basically work independently but they are a phone call or text away if needed. I would highly recommend a position with ApolloMD if you are looking for an office type position in an Emergency Room or Hospitalist Office .

I can’t be thankful enough that I no longer work for this company. They created an unsafe, unhappy environment for their staff to suffer. 
They expect their physicians to work at an unsafe pace and unsafe patient load. 
They expect their APPs to perform tasks outside of their scope and to take patients whose acuity is beyond what APPs should be safely doing. 
I never worked a single shift where an APP did not cry. 
They know their APPs will last about five years. They have it structured so that they get all the productivity they can out of their APPs for five years and accurately predict a new batch of APPs will be available to replace them. 
They don’t care about patients, only money. 

This company will tell you everything you want to hear and then once you sign the contract it's a different story. I was originally told I would hardly work nights and that weekends were divided evenly. This is totally false. They have their favorites (even though they say otherwise) and you have to speak your mind or you will get screwed. Nothing is done evenly at all. The pay is not that bad but it's not significantly more than you can find anywhere else. I quit after 2 months. They have an extremely high turn over and are constantly hiring new people to fill in the gaps. Wish I would of know sooner. Other employees agree after I talked to them that the company works like this.

Top Job Titles	Average Salary
Practice manager 10 salaries reported	$22.25 per hour
Nurse practitioner 11 salaries reported	$76.05 per hour
Medical scribe 4 salaries reported	$14.75 per hour
Emergency medicine physician 8 salaries reported	$153 per hour
Hospital manager 1 salary reported	$21.00 per hour

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