Apple Kelly Connect

What is the best part of working at the company?
The only thing worth it was the money

What is the most stressful part about working at the company?
To be a virtual remote job, the work environment is extremely hostile. You feel like you're basically never doing anything right the entire time that you work for them. I've never been so stressed out with a job before in my life and I'm a combat veteran.

What is the work environment and culture like at the company?
You're never good enough. You're always messing up and they want you to be perfect so expect heavy criticism and judgement. The management is more of a stressor than the customers even when they are angry because they aren't honest with you. They tell half truths and then repremand you when you get things wrong because they left it out or didn't tell you. The training doesn't train you much at all really and as a programmer I can say that the "Apple knowlege base" is a very badly built database. Whoever set it up must have just barely passed their database management course if they even took one at all. It's an absolute mess. The relational model is a phallacy. I could have built it better blindfolded.

What is a typical day like for you at the company?
You first attempt to login. I say that because sometimes their systems don't work and you can't which btw you get punished for. Then it's just taking tech calls unless there's a meeting or you have a coaching or additional training to do.

KellyConnect has a high turn over rate for a reason. Of course it’s a call center job, but they do not care if you are mentally drained from it. They don’t care about you, but will lie & say that they do. There is no room for growth at all in that job and I worked for them for over 5 years. I’ve seen people work there for 2.5 years & they were still in the same position I was in, & I was there for 5 years. The higher ups do not do their jobs & are not helpful. Senior Management are not held accountable by their staffing/HR Team for the poor decisions made. They do not have resources for employees that need help mentally & emotionally from this job outside of an EAP. This job will literally drain you & stress you out and when you ask for help from management the concern is fake and you will be labeled as difficult to work with. They are all about numbers & hitting metrics. Even though I excelled in this very well it's the poor and horrendous management and favoritism that made me leave.  

What is the best part of working at the company?
The co workers are very nice and try to help you when you need it. But make sure you know how to get around in an iPhone or you'll really fail at the customer service and the customers are entitled and will belittle you even though they called you for help.


What is the most stressful part about working at the company?
The entitled customers that will try everything they can to get free merchandise. 

What is the work environment and culture like at the company?
Very stressful if you've never owned an apple product. The team members are a big help and it is a family type of environment but having hands on experience with apple products is very beneficial. 

What is a typical day like for you at the company?
Calls come in about 7 seconds after you hang up so being prepared is a must. Very important to learn and follow your articles. Can be a very rewarding career for those who want a steady job from home. I believe that with it being a wfh job that background checks shouldn't keep someone from getting the position.

KellyConnect operates primarily as a staffing agency for Apple Support, with a strong focus on business needs over employee development. The company has a high turnover rate, largely due to the lack of pay raises, frequent layoffs, and limited career advancement opportunities.

One of the most challenging aspects is the unstable job security—employees can be demoted or have their pay reduced based on business needs rather than performance. There are no alternative employment options offered, leaving little room for long-term career growth within the company.

Additionally, KellyConnect is a metric-driven organization, where performance goals frequently change, making it difficult for employees to maintain consistency. The ever-evolving expectations, combined with the lack of incentives, create a work environment that prioritizes numbers over employee well-being.

Overall, KellyConnect may be suitable for those looking for short-term, remote tech support experience, but it is not a sustainable option for those seeking stability, fair compensation, or career progression.



What is the best part of working at the company?
Nothing they don't care about there employees.  I stuck with them over 5 years and every year it gets more stressful.

What is the most stressful part about working at the company?
The leadership is not knowledgeable. It's hard to schedule your pto. If u work on a holiday and work 10 or 12 hours you only get paid for 8 hours as holiday pay. They don't show appreciation for u having to constantly deal with rude customers.  They have no where for you to move up to. They don't care about there employees only numbers. 

What is the work environment and culture like at the company?
Your home is fine but to know you work for a company like this makes you feel you are wasting your life. You could never retire fom here bc you would die from being stressed out and stuck in the same position. 

What is a typical day like for you at the company?
The days are stressful and long.

You get PTO but can never use it, but you can try trading or giving away shifts and sometimes you get lucky. Training is so-so and only get paid for 1 holiday a year if you've worked enough hours previously. Benefits aren't that great to a point where I'd say non existent. You will be QA'd consistently but the QA's don't seem to do it the same way. No paid vacation and if you're looking for a work life balance then this wouldn't be the job for you. The customers are awesome it's the staff that's makes this job extremely stressful. Also, the only way you can reach HR/staffing is thru email and don't expect a fast response. Keep track of your hours and watch your pay stubs as you may find you've been signed up for benefits you didn't put your signature too

What is the best part of working at the company?
Remote work from home & the actual job tasks are easy.

What is the most stressful part about working at the company?
Lack of support and information outlining available employee resources, changes to employee policies, and delayed or vaguely outlined details regarding staffing support and overall management and staff open flow of communication. The customers are rude, irrational and belligerent, delusional and entirely entitled and abusive. 

What is the work environment and culture like at the company?
Work environment is very detached and unwelcoming to newer advisors and advisor/employee favoritism is widespread among management and supervisors.

What is a typical day like for you at the company?
Very stressful, busy and mentally draining

KellyConnect has a high turn over rate for a reason. Of course it’s a call center job, but they do not care if you are mentally drained from it. They don’t care about you, but will lie & say that they do. There is no room for growth at all in that job. I’ve seen people work there for 2.5 years & they were still in the same position I was in, & i was there for 11 months. The higher ups do not do their jobs & are not helpful. They do not have resources for employees that need help mentally & emotionally from this job. This job will literally drain you & stress you out. They are all about numbers & hitting metrics. I’m glad i left, will never be returning.

What is the best part of working at the company?
It's just a great company period.  The only reason I resigned was that I was having internet issues and losing hours. I'd work for them again in a heartbeat. 

What is the most stressful part about working at the company?
The hours changed regularly. I enjoy having a set schedule and you constantly had to check to schedule to see when you start.

What is the work environment and culture like at the company?
Fair, you got praised when you did well and coached when you didn't. 

What is a typical day like for you at the company?
Answering calls and helping customers.

Being promoted to a trainer was an amazing experience, until Covid. Even though we worked from home they did not care about work/life balance or our mental health. The upper management told us when they saw that our morale was low to either get better or find a new job. They never one accepted or acknowledged they might be at fault. Was let go with a lie. Was told me position was eliminated when it was actually the training team leads position that was eliminated. 3 of the lead trainers (myself and 2 others) were laid off to make room for them. 

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