travel agent

Apple Leisure Group

The job posting for "Presentation Specialist" that you see posted on job sites for an abnormally long period of time and then again 6 months later is NOT a legit Presentation Specialist position. It is really a graphic design position, yet you will sit isolated and outside of the actual design department. You will be sent all of the work that the design department won't do. Meaning, AMResort's design department uses software to help assist the work that comes in and create a pipeline of the work with hierarchy. However, the Sales department (which is the actual department that this position is for, and where you will be sitting) does not want to use the design team. They feel they take too much time and instead feel their work should be done ahead of everyone else. Sales does not want to "play fair" and won't place their projects into the pipeline. They instead bypass the design department completely. The positing for Presentation Specialist is so they can hire someone that they give all of their design and presentation (and other) work to directly without any supervisor or pipeline control. There's a huge rift between Sales and the rest of the company. The SVP of Sales is the meanest person I have ever met and has unrealistic and impossible deadlines. She bosses her team around with an iron fist and I've literally seen her run several employees to tears. This posting has continued to be put up on Indeed, Monster, etc, every 6 months or so, because any time someone is hired for the job, they ultimately are pushed to the brink of insanity and quit. This job is a Graphic Design position, but without any direct manager, creative director, team, or pipeline. Jan and Claudio will "dump and run" all of their work on you too. They give you an unbelievable amount of presentations and design projects to design, with full expectations of you completing all of the work within a day or two, while the actual design team has a solid month or two for one project at a time. This position is treated as it's not part of the company. While the rest of the company does minimum amount of work and leaves at 5PM everyday, you will be made to stay as late as 10PM on a regular basis! They will tell you this job is part of the Marketing team, yet you will sit with the Sales team, and ____ is your boss, then a few months in ____ will "change positions" when in reality it is only so that you no longer have a boss and now have to act as your own manager too. I am writing to not only warn Indeed about this, but to hopefully protect any prospective fellow designers or presentation specialists that may apply. You absolutely deserve to know the risks and actual expectations. You will be isolated and treated horribly if you do not meet their demands, which are impossible to begin with.

Lastly, the first thing the recruiter will tell you is about their amazing travel benefits and how you get 60% off travel anywhere.

After starting, they won't mention anything about benefits, and even when asked, they will avoid you. You will soon find out there aren't any travel benefits AT ALL! It is a complete lie to offset their pay and get employees to join for a lower salary.

TMTC is a large corporation with many facets.  My experience is in the Call Center division.  If you're sales or service oriented, there's room for you at TMTC.  They are very selective of the people they hire and have a high expectation of customer service.  Although the company is 40 years old, they have recently been experiencing unprecedented growth. This has led to opportunities for promotion within the company that is higher than average and there for the taking of anyone willing to work for it.  They have a focus on wellness and provide many ways to help keep their employees healthy - mentally, emotionally, and physically.  They have a decent benefits package and a positive work environment.  They also offer Work At Home positions, which is great for those with a high commute or who need to be closer to home for family reasons.

As for compensation, it is comparable, if not better, than most call center jobs in the area, but it's certainly not enough to live on your own if you're single.  You definitely need multiple incomes to support yourself when working in the call center.  On the plus side they offer overtime hours most of the beginning of the new year, as that is the travel peak season.  However, if you're someone who would rather not work OT be aware, they have mandatory OT anywhere between 6-2 hours per week.  It may vary depending on staff needs.  This can be great for the wallet but very difficult for personal time.  It can be high stress, so that is something to keep in mind as well.  

While there is room for improvement, it is one of the best companies I've ever worked for and would definitely recommend to others.

I absolutely LOVE it here! I've seen first hand how much they care about their employees and work to develop a culture that embraces our core values. Everyone is extremely supportive of each other in day-to-day tasks, and all you have to do is ask if you need assistance. It's a fun company in a fun industry... who doesn't want to work for the travel industry!

They really focus on promoting from within and providing opportunities for current employees to learn and grow. If you're looking to move up within a company, this is the place for you! If you work hard and show management what you're capable of, they'll do what they can to provide opportunities for you. 

Our wellness program is wonderful. There are wellness walks that happen all of the time, and you can set up a one-on-one meeting with our Wellness Ambassador David to talk about personal wellness goals. He'll even give you a workout and food plan customized to what you need!

As a recent college graduate, I couldn't have asked for a better company to work for. The benefits are top-notch, the pay is great, and I love my team. I'm looking forward to continuing to grow with La Macchia Enterprises!

I thoroughly enjoyed my time with The Mark Travel Corporation. I worked directly with their flagship brand "Funjet Vacations" the company was established in 1974 and they specialize in personalized, flexible, independent vacations for individuals and groups. While working for Funjet I learned how rewarding it is to be able to meet and converse with people from various cultures, nationalities, and diverse backgrounds.

Management was always available if and when needed. My co-workers were a joy to work with on every level, and the most enjoyable part of the job was being able to turn angry or disappointed faces into smiles whenever I was able to locate a lost phone before take-off or locate lost families or family members before the gate closed, who lost track of time while waiting for the plane to depart.

I love the building and my co workers. I also enjoy most client interactions throughout the day. The pay is acceptable for the work you do. The management is horrible and forms personal vendettas towards employees and looks for any reason to put you on warnings or terminate you. So the supervisors do the opposite or motivating and helping you succeed. The commission they promise for pushing add one and up selling is also never seen. Over 6 months and still getting the run around of "oh you should see your commission this week in the pay check. And if you don't up sell and if you don't you'll be fired  so they want all this work and expect you to do more than your job title but not pay for it  also just found out or building as well as 5 others throughout the us are closing  probably because the company just gives everything away and the management is only looking to make money for themselves  horrible company  but I do love my job  can't always be perfect I guess?

Pay & benefits
Using Vacation time is impossible when they only allow 2 people off per day, over hundreds of call center agents.

Job security and advancement
Many jobs outsourced, and no one to speak to on the phone. To communicate with anyone you have to fill out a form or email. Zero accountability by anyone. No instant resolution. Countless jobs eliminated over the past few years. Never know which department is next.

Overall
What started as one job for one brand turned into being expected to know policies for 7 different brands with 1 day of training. Any mistake is counted against you. The support desk is just as overwhelmed with too many different policies and changes and don’t know answers, and have no one to reach out to. With the current environment of COVID, their main focus is getting the caller off your phone in under 11 minutes instead of focusing on getting changes done correctly, and refunding passengers who are entitled to their money back.

TMTC claims to care about their employees work-life balance, while requiring mandatory overtime most of the year. Trying to get time off for anything is almost impossible. The starting pay is horrible and not a wage that most people can survive on, you will make about a .30 cent raise each year which is ridiculous. TMTC will continue to add brands to your work load without enough training and of course without an increase in pay. The management is not helpful and seems to not know the job or the system. The agents in the CST department are supposed to be helpful, while many of them were, there were those ones that as soon as they answered you knew you should hang up because they were rude and/or did not know what they were doing. Maybe if you work in the main call center in Milwaukee the culture is a bit different. However, as a work at home employee I felt like a number that didn't matter to the company at all!

It was productive and a fun place to work, very gratifying, I had the opportunity to meet a lot of interesting people going places I had never been, co workers was very helpful and delightful to work with, I love going to this job, management was always helpful and knowledgeable whenever needed, the only downfall to this job is that it was seasonal. Because some of the passengers did not speak English, I would make sure that there were signs pointing them in the right directions for their flights, that made a difference, because most of the time they came in running late and it was very scheduled to depart very early in the morning, so putting signs up helped me and help them and there was two flights going to the same destination, one was non stop and the other made a connection, one departed a little later than the other.

Worked here for a few years but couldn't take it any more. ALG is comprised of many different brands such as Apple Vacations, Funjet Vacations, Travel Impressions, etc. With that being said, you have to keep up with the different rules for all the brands, which by the way, change constantly. The metrics were way too strict in my opinion and little to no help from management. The worst part for me was the travel agents - in most instances, I would say the consumers were nicer. Travel agents would use us as punching bags when they didn't get what they wanted. If travel agents reported their "problems" to higher ups or their BDM, they would end up getting their way, and continue to treat the agents at ALG horribly. The pay is decent and I worked from home which was a plus. Overall, I don't think any amount of money paid would be worth working here again.

With this company working full time you will be forced to work 50+ hours a week and be encouraged to work even more. While this allows you to make a lot of money, you won't have a life and you will be stressed with back to back calls booking and modifying reservations. Sold $500,000 each year for this company that I was there and was only given $5.00 gift cards and kindergarten award certificates instead of the promised familiarization trips. Travel agents get commission off your work and this company should offer hourly rate plus commission, nope, you might get a few cents raise but they make too much money to be this cheap. You will constantly feel micromanaged and the only good thing about this job is if you work from home.

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