driver

customer service representative

hardware technician

hub manager

call center representative

Applus

Responsibly has been our major activity, making sure that equipment in every station is functioning every the month. Keeping up with illumination of all exit and flood lights. Making sure that all lanes in the station are running smoothly. When cameras are experiencing problems, with our tools we must troubleshoot issues from and to the cameras. Inventory is important when stations need to replace a part to continue their day to day activities, I must keep a log for inventory by documenting the counts and the dates. The CO CAL is important to test every month so that the carbon monoxide sensor can alert us of excessive dangerous gases in the air. Answer to any tickets that has been sent to us. Respond promptly via email and phone.
Addition to all station maintenance, we also provide the service to repair shops that houses the I n R for emission testing. I also travel to the shops to perform the maintenance as to cleaning printers, screens, checking for any damages, and testing all peripherals.
Traveling safe to and from locations is our major activity. Drivers record must be clean, driving habits must be safe, must be attentive on the road. The direction must never be forgotten, though sometimes timing to and from location is important when traveling. Crashing is something we don’t hope and try to avoid, I always maintain the rules of the road as a priority when traveling to and from locations. Maintenance on company vehicle is important, must keep air pressure to the recommended PSI, must keep gas inside the gas tank, and keep eye on dashboard for any signs of maintenance needed.

If projects are required by the station, it’s important to make sure I have the proper tools and equipment to make sure the project has been completed correctly. It’s important to use company credit card for all work related projects. As to keeping up with monthly charges, and receipts. It is also my responsibility to make sure all reimbursements are received so that I can make payments on time every month.

While the managers at the station I worked at weren’t horrible people, they were horrible to each other, scheduling was always a mess, and they would get into screaming matches in front of customers. Adding to that, the head mamanger definitely has favoritism in play. One KID, and by kid I mean under 30 years old, sitting inside all day, never has to work the lanes, but they always made all of the older employees or injured employees freeze or sweat all day. Part timers only get a 10 minute break, full timers get 30 minute lunch and two 10 minute breaks for the whole day. And while you’re outside you get a little down time between rushes, but you aren’t allowed to go inside to warm up unless management says it’s okay, which is rare. 
If you’ve seen their want add, everything looks great until you see the pay. Which is what has turned so many applicants away. I was promised room to advance further into the company, pay raises, the whole package looked great on the surface. Until I realized that half of the employees I worked with were there for 10 plus years and have ONLY gotten raises if the state minimum wage went up. If you take all of he benefits for full time, you’re checks end up being $50 or less. That’s not even enough money to cover gas to GET there. To make it all worse, in my area our minimum wage is $12.00 but the company still only pays $8.25. I made more hourly for my PTO than what my hourly was. My largest check for two weeks at 40 hours a week was $423. 
Then if a vehicle fails, the customers have meltdowns and I’ve had multiple customers come at me like they wanted to hit me, several customers scared me to the point where I wanted to quit. And HR does nothing if you call their whistle blowing line, my district manager was useless, and management within the stations would hide in the bathrooms or the office.

First day, you sit in the manager's office for 8 hours. You're told to go to their website and "learn about what we do". So you scroll through the pages, reading things that would be jibberish to someone who doesn't know about vehicle inspections. This is your training.

Second day, you do the same thing. Later in the day, you sit with someone to shadow with them so you can hear the calls. Since it's so slow-paced, you're often sitting there for over an hour, waiting. Then you finally get a call, and the agent directs the caller to the website, because he/she doesn't know the answers.

Third day, they want you on the phone and ready to go. With no actual training, and having only heard two calls the previous day, I told management that I'd be more comfortable learning more, before taking calls. So instead of actually training me, they sent me a handful of calls that other agents completed. All of the agents from those calls were equally untrained, as they were full of "ummmm" and "I don't know, sir, go look at the website". Most of the agents were super rude to the callers. I told management that these were terrible calls. The manager then listened to them, and agreed with me. I was then told to be ready to take calls the next day. So I did not return.

You're part of a 6 or 7-person team. From what I gathered in my 4 days there, nobody on that team was trained, and they're all just winging it. It truly seemed like the entire purpose of the position is to answer calls from inspectors, listen to their story, and say "I don't know. Look at the website", or, listen to people who failed their inspections, and say "I don't know, file a complaint on the website".

I would never recommend this job to anybody.

a typical workday was really no different from any other company that is designed to be fast paced. You can have a check off list or game plan of the items you want to tackle for the day and it can be switch around from the moment you walk in the door. I was in management and the thing that brought me to the company was the support stated given from all upper management which was never displayed or it was displayed in your present but as soon as you walk away there was no support. Management wanted all these ideas and relayed that this is your dept. and you run it how you want to. I would have meetings with all the supervisors to game plan new processes and procedures to roll out into the company flow. Soon as we would roll it out .. if someone in the field was already not performing well on there job and did not like the idea of change for the better of the company then in turn they would get angry and instead of communicating they would take it straight to the CEO which will have a negative trickle affect. Management did not respect the CEO of the company . Meetings were very in professional where they would curse and talk over the CEO and force him to be quite. The most enjoyable thing about the company is the Employers. Everyone outside of management was a pleasure to work with. The office was always quite and professional. Everyone comes to work, stay focused, and go home. The hardest part of the job is that the previous process were such a mess it was hard to put together new when you have older management still following Unregulated procedures.

The call center has a training program that requires an online exam for each module, you don't proceed to the next module without obtaining 80% on the exam for the current module.  The training program is always being reviewed and updates made based on employee feedback.  The management team is evaluating the workplace and requests feedback quite often.  The hours of operation are from 7 am - 5 pm M-W-F and Saturday.  On Tuesday & Thursday 7 am - 8 pm.  There are several different schedules so that all the hours are covered.
In March of 2020 the call center shifted from a brick and mortar location to full remote due to the pandemic.  The results have earned the call center the privilege of remaining a remote department.  This provides a work life balance, savings on commuting costs and those everyday incidental expenses like that coffee or sweet treat.  I enjoy working in my home, have a home cooked lunch and no occasional friction from working physically close to my team mate in a small call center environment.  This is a win-win for me.  The position is not a typical call center, many other tasks and odd questions to research makes the work day fly.  We use MS Teams Chat to assist each other, this is a great team communication tool.  Our manager reaches out to us to check in and wants feedback whether it is complimentary or not.  I enjoy working for Applus and the MA Vehicle Check Program.

I wish I would have better things to say about working at Applus RTD, but it's dysfunctional on so many levels. There is rampant favoritism, cliques, lack of support, and tolerance for inappropriate behavior in the workplace. No professionalism and bad communication, as departments do not play well with each other. It's very much an environment where you have to defend yourself and your processes regularly, as no one can work together and you get "thrown under a bus" no matter how much you support your team or the organization. Employees that are not senior management or the protected few get little to no respect, hard workers are not recognized or appreciated, and most employees do just enough work to not get fired. There is a serious lack of good work ethic here. I believe these short comings are due to a small US company trying to keep up with the demands of multiple acquisitions over a short time span. The global company has grown and acquired more US entities, but that core group of employees is still intact in the US. Their vision is limited, and their action is reactionary. 

I truly hope that this company can learn and grow, but it is definitely not the environment for me.

I worked for this company for many years, starting out as an assistant when the company was known as Valley Industrial X-Ray and eventually moving into the position of Radiographer.  The company was great to work for back then, but when they were bought out by Applus RTD, everything changed.  They began to "cycle" out management (finding anything they could to fire them for), and replacing them with employees that should NEVER be in positions of management, then they changed how overtime was paid (literally paying you on a ridiculous scale that never added up to time and a half or double time) even though overtime and double time were very common.  

If you were in an on call position, you always had to be by your phone and always had to be ready to work because if you missed a call, they'd give it to someone else and you wouldn't work for days. If you were in a stable position, you always had to be ready for the overtime.  Either way, you had to put your life on hold constantly.  There are very few original members of management now, and those that have managed to stay are the only people holding that division together.  If you weren't one of the "good old boys" or always kissed the hand, you would not move up in management.

And keeps them on even after realizing they are dead weight! Seriously, when a company cannot identify issues and problem employees in a timely manner, and resolve issues with them? That kind of stuff really doesn’t build a lot of confidence in a company. 

I had a legit issue with a lead leaving work for hours at a time, coming in very late, and displaying actual incompetence/confusion on certain training processes. I’m not sure how it takes almost 2 years to get a 4 month certification for some technicians but come on! How does management let this kind of nonesense slip through for years?? 

Want to know if a company is going to go “the distance”, so to speak? Always look for co-workers who are committed to working and having an actual working knowledge of the job and equipment. If the roots are no good, the fruit never will be!

But best of luck to anyone who attempts to actually work here. I’m not too mad, let’s just say, I was glad to had a really good back up job to turn to!

Top Job Titles	Average Salary
Driver 250 salaries reported	$21.29 per hour
Customer service representative 1 salary reported	$11.00 per hour
Hardware technician 30 salaries reported	$28.50 per hour
Hub manager 19 salaries reported	$26.97 per hour
Call center representative 4 salaries reported	$14.50 per hour

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