delivery technician

respiratory therapist

customer service representative

service technician

delivery driver

Apria Healthcare


Supportive compassionate,  knowlegable and dedicated staff was very positive initially when hired.  In depth training program / assessments passed and all just the bare minumum info needed just to perform the bare minimums of the  job.  The many other aspects,  expectations and what's truly required to work well is learned on the go and takes many months to grasp for most, especially external hires.  Job complexity requires lengthy ramp up time however most sups and their leads did become actively engaged with training their associates and also affording them the required time to endure and adapt and learn the ropes if you're into it.  It's not a typical office job and it's definitely not for everyone.  If you seek a challenging role in an overly complex industry with difficult and inefficient system processes, lengthy work steps and business tasks for every issue on each day, every day then Apria is your place! 
The many different interoffice depts are supposed to work together have devolved into very compartmentalized and somewhat incohesive outposts. Expect Plenty of snarkiness to be wary of and justification questioning although most staff stay will stay in their lane and do just enough to make their dept productivity numbers regardless if its anything productive for the company's profitablity.

  Regular small raises received, shift bidding for scheduling and paid holidays, the benefits package is average overall.  The  high ded med insurance plan is below par considering the work expectations required of us and we deserved better IMHO.   Supervisors were usually helpful if they stayed to learn the roles of our dept. Upper Management and especially leadership has always been very out of touch with day to day operations and were equally absent and inconsistent on staff communication & directives for everchanging workplace.  This hopefully is no longer an issue nor would anyone ever likely recall it.    It should also be noted that I did have a total of six different supervisors during my tenure at Apria which should say something about things somewhere.  All I can say is a high degree of self-reliance, resourcefulness and especially patience was required for me to survive and thrive at Apria. 
 Few opportunities for advancement became available and transfers to other depts is a risky prospect if the work transfer is not satisfactory. HR rules disallow staff returning back to work role at former dept unless in good standing in current dept which is often to the contrary. The employee has unknowingly put employment at risk of termination as a consequence simply for seeking out a different work role during another of Apria's recurring cycle of growth and downsizing. 



For "PPMC" department-dealing with billing and with collections- you are given training that doesnt link up with your actual duties, they want you to look up answers while on the phone with customers with so many documents to look thru it sometimes takes 15 minutes to find anything close to an answer.  Once I ask a sup a question & later that morning we got an email telling us the "process to ask questions".  You are expected to be at work early & have all your screens pulled up...but do not get paid for this.  However, you will be written up if you are back from your break or lunch ONE minute passed time.  You are expected to meet goals that are out of reach for all except the very few who have been there for some time & will be fired if you dont meet them for 3 consecutive months.  The atmosphere is very stressful, & perhaps I should mention that my previous job was considered extremely stressful by others.  Many new employees admitted to crying for the first month to 3 months employed by apria.  you are expected to do mail in between calls, along with reports, notes while on the phone, & time in between calls range from a general of 30 seconds to 3 minutes, & rules that change DAILY.  Most people I spoke with were biding their time till something else comes along, commonly actively looking for something else. You job is constantly threatened, as this is used to "motivate" you.  You have to be careful what you say, what questions you ask, and to whom & how, as they monitor the instant messaging (the required way of communicating even with your supervisors) and emails.  Now, there is also the issue of the company's less than honest treatment of customers.  If a customer has insurance that covers DME (durable medical equip) the customer (often very sick & elderly patients) are told it is covered 100%.  It is NOT.  They simply expect the patient to know the hoops they have to jump thru, that it is an ONGOING charge for the most part as most are RENTAL items, & that there are alot of documents the insurance must receive before they will cover anything, not to mention deductibles & copays.    The cop out:  it is their responsibility to know what their insurance covers.  They also send bills that say "second notice" indicating past due, ON PURPOSE, when the company hasn't received the first one.  In addition, the company that owns Apria is currently INTENTIONALLY breaking signed contracts in order to bill patients more.  They are an unethical company.  

I have been here almost 9 years. I started at a small branch in a small state...  Hired as a Customer service representative working 8:30am to 5pm Monday through Friday.  I didn't have much training.  I basically figured out most of my job by myself.  The phone rang all the time, patients were walking in, plus I had to work with doctors offices and hospitals to obtain documentation for insurance qualification.  It was really frustrating that my manager didn't know how to do my job.  She was rarely at work.  I am not quite sure what she got paid for. 
After 4 years, they decided the company would go to a CCC (Central Call Center).  My job got easier, someone else answered the phone and dealt with the walk in patients.  I was able to move to a branch in in a different state when my husband had to move for his job. 
We had to meet some pretty ridiculous quotas. We were forced to work overtime.. Unfortunately, the daycare where my child was did not work overtime, I kept being charged expensive fees for being late picking her up.  The hours changed all the time.  We didn't have much input on what hours we worked, even though we were originally hired to work Monday through Friday, dayshift.  We had to work 1 Saturday a month.  
 The job keeps changing. Management and supervisors are changing about every year, sometimes more often than that.  I had one supervisor that would make me cry every time I talked to her. I am so glad she is no longer my supervisor.  She was disrespectful. 
I do get raises every couple of years. I am most upset about the healthcare benefits.  We pay a high deductible.  Which basically means we pay a premium for nothing.  Even after we meet the deductible, the insurance only pays 70%.  It's worthless, but I still have to pay for it for my kids and I.  It took about 5 years to finally get to work from home.  There were promises to work from home for months before they actually agreed to it.  There are very strict requirements to work from home, which is understandable.  If you do not live in the state of CA, you have to pay your own internet and phone bill.  However, employees that live in CA, get special treatment. They get more money and they get their internet and phone bill reimbursed.     
My job is changing again.  The entire company keeps restructuring.  I am happy to still have a job.
You always have to worry about job security at this place.

Every branch is different. My manager was a really nice and understanding guy. My branch was small so it felt like a little family since there wasnt too many employees. Some branches are larger with 15 to 20 drivers and multiple leads and managers so I've heard horror stories. The place recently had policy changes and continues to ask for your opinion in improving the workplace but they are far from any type of improvements. They do not care about your personal problems or even problems that arise at work. Apria is only looking out to make a buck. Long hours on the road. Lack of equipment and tools to properly help the patient and do your job. On call is horrible as they will sit on orders all day and finally call you at 2am to go to the patients home. I knew this because I was trained to work inside as well and knew how to look things up within the system. Sadly not all drivers can do this so they are blindsided by lack of communication and the lazy customer service rep that takes forever to push the order to the drivers route. One day I work 14 hours ALONE with no help even after I reached out for help. Dispatch just told me to do the best that I can and continue. This was said to me at 11pm. I was scheduled to be done at 2am. You get health benefits, paid vacation, PTO, sick days and a 2% raise most years. A company phone, van/truck and a fuel card. That's it. They expect you to work as long as they feel they need you for the day and it WILL be long hours. The only thing about this job I miss is being alone for the day and not having anyone breath down my back and working with the patients. That's all. If you love overtime then work here. One guy bought a house because of the overtime they expect you to do. Absolutely no work life balance. And when you are on call, you are only paid for the time you leave your home but you must be on standby unpaid until your rotation is over except a small 10-20 dollar pay added for the day. Good luck with this place. Last I heard they gave more responsiblity to people but no raise. I will say the hospice experience is invaluable to resume though. I have gotten job offers from clinics and hospitals specifically because I had this experience.

Training sucks. You dont have someone walking you step by step on using the system or educating you on the different products that the company have. Your basically training yourself and thrown out to take calls. Working at apria theres no yearly bonus, they change your work hours  every three months. They have no sympathy for personal family life issues that may occur. They make you feel like when you come into work that you are dispensable with these qa, where  they have regular ppl listening  to your calls to make sure you are doing what you are suppose to do but failing you for common human errors like saying "thank you for calling" instead of "thank you for being the best part of apria" and if you get 4 qa wrong in 60days your written up and 2 more thats a final written and two more your terminated. So no no no  working for apria does not  offer job security. So if you dont mind feeling like your working for a temp agency where one day you have a job and the next you dont and HAVING SUPERVISORS with no knowledge of the questions you may ask and no direction, THEN BY ALL MEANS THIS IS THE PLACE FOR YOU.  YOU SHOULDNT HAVE TO BE PUT UNDER PRESSURE FEELING LIKE EVERY WEEK YOU ARE FIGHTING FOR YOUR JOB THAT SUPPOSE TO OFFER YOU SECURITY. I have been with apria health care for one year and three months as a customer service rep. When I started I was told QA are to help you approve as a customer service rep and then the company turned it into terminating ppl if they get a couple failed. I was also told that it would have to be a pattern of fails to terminate you but these new uneducated supervisors use these fail QA to take the pleasure in letting ppl go.  I have seen about 20 ppl walk out due to them not feeling like their jobs are secured. Whoever approved THAT  failed QA to determine a person job must be someone who have never worked as a customer service rep  and feel like ppl should be robots, because the only time someone should be let go is if they are costing the company money with errors not common human errors.

Apria Healthcare is probably the worst job I have ever held in all of my years of working.The company pretends to comply with federal regulations, but really are not. Basically the employee a body that gets used and disposed of until the next one comes along. The turn over rate for employees in all departments is extremly high, and its not hard to figure out why.But its the norm at most branches across the state. A normal day is spent delivering medical equipment to and picking equipment from patients homes. In many cases the patients have been waiting for hours, days, or even months so expect an upset person to greet you at the door. Many of the customers are rude about an issue that you have no control of. The vehicles are beat down , hot in the summer and cold in the winter. Oh, and btw if you are stopped by the D.O.T. or highway patrol , or any other law enforcement . You and your license are responsible for any citations (for example worn tires lights out etc.) The hours are extremely long which means no time for family or personal life, its not un-common for drivers to lose relationships because of this. Then there is the the on call madate in which after doing your regular shift, you will be required to visit homes of patients who are having issue with oxygen or other types of equipment even if its 10am or 10pm it doesnt matter, this includes weekends as well. I encounter on a daily basis trips long drives to homes where the person no longer lives there , no longer are with the company, or want the equipment picked up because of lack of service. Try and call dispatch and they havent a clue as to what is going on. Why ? because they are out of state and just following orders. It is also common towards the end of your shift to get an assigment in which you have to go and deliver to. There are great co-wokers in which you can lean on for support, but in the end they are in the same boat as you, trapped in a job you need to pay the bills. Dont get caught in this web like all of us did.

Company went from being a publicly traded company to being purchased by a private firm The Blackstone Group. This company is known for not caring about the customers that they serve or the medical professionals who refer the customers to them. There is a culture of "good old boys club" at Apria. Minorities do not work in the sales or executive positions. They are only able to work in the warehouse, delivery, or customer service type positions. I was one of the few minorities in the sales force and I experienced discrimination when attempting to transfer to other branches in different communities.We were pressured to skew numbers in reports to make the end results look better at times. I personally was blackballed.I was fired over the phone by a VP as a result of a greedy Market Manager who was covering open sales territories and collecting the extra commissions making up a lie. I was being written up 3 times in one week and I knew they were putting it on paper so they could fire me instead of lay me off during the corporate restructuring having to pay a severance package after 4 years of successful service. The profit margin was 75% in the location I was working. They had me cover 2 territories most of the time but only got paid the salary of one. Mid level management would stop in and ride along with me during my daily sales calls. They would actually upset the local medical professionals because they were from out of town, came into town to observe sales calls once a month, showed up overdressed in full business dress, and acting like they were best friends with the medical professionals locally.Used to be a great company when I started but they consolidated and restructured to the point that they became totally disconnected with their customer base. I wouldn't be surprised if they now had a customer service call center in India just to squeeze a little more profit out for the powers that be.

Typical day started with opening the lobby, turning on the lights ect. I would assist patients or their family who came in to order more cpap supplies, pay their bills, refill 02 tanks or arrive for appointments with the RT.  I would do various tasks like accounts payable and other clerical work to assist other departments.  The phone rolls over to call centers at random locations so the only calls I was answering when they did this was from customer service agents.  Sometimes they would cold transfer a screaming customer to me. 

 MOST everyone who works there is nice to work with and always are willing to help when I have a full lobby of people to take care of.  The logistics supervisor is awesome!  I really miss some of my coworkers.  The part time RT is a royal pain to work with, she is the most arrogant and rudest person I ever had the displeasure of working with. 

 The best and the worst part of the job is the people coming in.  Some of them I was always very happy to see and visit with but then many others were a complete nightmare.  They would come in yelling and screaming, pound their fists on my desk and freak me out.  Some of them would just say rude nasty comments about how the company and all us employees suck as they waited for their RT appointment.  Even some of them smelled so bad that I could taste the stench on my tongue and had to open the door to air out the lobby after they would leave.  Nearly vomited many times. 

Whether or not you receive a pay raise depends on if the company can afford it or not, if the branch met all of their goals for the year.  The medical and dental coverage really leaves much to be desired but the vacation/sick/pto time off is very generous.

I've worked here for about 10 months and I have to say, this is not a job for the emotionally strained. Yes, the pay is great, no other company in the area is offering any type of competitive pay. Yes, they are very lenient when it comes to  attendance. Yes, the give you the necessary tools to do your job. BUT. It is sooooooo unorganized. The have no set way of handling issues for the patients. Literally, you are winging it all day all week. You go by what you know and hope to God that QA doesn't catch your mistake. 
you never know who to call, where to transfer. The ability to speak with a supervisor changes everyday and is always slim to none. The management almost never knows anything and then you're stuck on a call for 35 minutes whilst getting messages and emails about "Average Handle Time". Now, the job itself... This job is a mental strain, seriously. It deals with elderly patients who are in need of durable medical equipment. Things such as hospital beds, oxygen, and wheelchairs. In my opinion, you basically have to sit on the phone for 8 or more hours a day, listening to people die. They cry, they scream, the don't understand They teach us to be "sympathetic" but then also yell at us to "own the call" and not back down under pressure. These people need to breathe, imagine how heartbreaking it is to tell a 89 year old woman that we cant provide oxygen for her or a 72 year old man that we are taking his wheelchair because his insurance doesn't pay for it anymore. Every single day. After awhile, you lose your sympathy and empathy. After awhile, you become heartless towards the elderly who paved the way for us. Its too depressing for me. I'm here now but I'm not sure if I can take this any longer. I have a heart. I would rather not work for a company that take advantage of elderly people and says that you "just have to deal with it"...

2 years: hourly rate is NOT a living wage, no raises, no promotions, not properly staffed locally, national support teams also not properly staffed, hours cut--all because "covid". But get the job done and why are you complaining!! And do these other jobs too, because they're short staffed and we're a family and need to support each other! All while management made sure to note record profits in each quarterly update to ensure their own bonuses.

And when you call in because the boss refuses to let you use the time off that you earned then you get put on a performance action plan! Funny how that happens when you're pursuing a transfer! And that's how they justify not letting you transfer or get a raise--now you're not even eligible for either because you're on probation! "Work harder, toe the line perfectly for an indefinite period of time and we'll pretend again like we'll let you get anywhere."

Company structure is very flat. Promotions don't exist, only lateral moves. As for the management positions that do open up, multiple senior level managers confirmed that management is almost never promoted from within, only hired from the outside.

Corporate goes through the motions of "employee feedback" but only to see how to frame what they've already decided to do when it's ultimately presented to everyone.

High premiums and high deductible, for insurance that only pays 70% after you pay all that!

Covid precautions not followed. The toilets were not fixed in two years, and the door handles started falling off in the bathroom, too. But money can not be spent on anything when bonuses are to be made.

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