massage therapist

lifeguard

operator

director

nail technician

Arch Amenities Group

My location (Chicago, IL) is fairly okay. We do get some clients, but most of the time I find myself sitting with nothing to do. We're paid commission; no clients, no money. 

Front Desk works as best as they can in the situations they are given. They do not get breaks as they are expected to be at the desk at all times. They only have one Front Desk Associate working at a time. Management often use Service Providers as Front Desk as well - often to cover their vacations. 

Management is only there during the week - never on the weekends and never reachable. There are plenty of times when we needed leadership on the weekends, and could reach no one save one Front Desk Associate who deserves more than they get honestly. 

Scheduling is crazy as Management uses third party sites to get appointments, but doesn't always put them on the books. I lost count of how many times we have clients come in for a session that is not booked, and show us a confirmation e-mail from the third party site. I often get messages randomly from Management asking if I can come in WITHOUT the appointments being confirmed, or for only one appointment which honestly isn't worth the travel time. The services offered on the third party sites are fairly discounted which affects pay (again, commission off what client pays). 

We often run out of products to use for services, and have to scramble to figure things out. I can't remember how many times we've run out of sheets on busy days and had to resort to borrowing sheets from the hotel - that's embarrassing. 

Service Providers are not given enough time to clean our equipment and flip the room. Breaks are not often put on the schedule, so we have to fight to get those on busy days (aka the Weekends). We're expected to pick up the client, perform the service, give them water, suggest retail products, drop off the client, THEN clean our rooms (cleaning hot stones, swapping sheets, cleaning the floor, shower if it was a body treatment, etc.) all in 10 minutes - that's a joke. Properly cleaning stones takes me roughly 15 minutes. Because of this window, some of my co-workers are EXTREMELY sloppy, and don't clean the equipment properly. If we have a couple's treatment, that takes even MORE prep time.

Asking for time off is a challenge. Finding coverage is extremely difficult as most of us have multiple jobs. We're told that if we can't find coverage, our time off isn't guaranteed - what a rip off. Plus days off aren't even sacred. 

With some packages, alcohol is given to our clients before and at the end of their services. Sometimes in between services if they are waiting. I don't consider this a smart move as drunk clients make the worst people. 

We've brought our concerns up to Management several times, and each time it falls on deaf ears. All they care about is retail and sales. The whole spa needs a make over honestly. Wallpaper is peeling off, one room doesn't have adequate lighting, and our robes are only one size which makes some clients feel uncomfortable. 

The only cool thing about my job is some of my co-workers and the free meals offered. The commission and schedule flexibility is about the only thing that's keeping me here at this moment.

I could see this place thriving if Management was better and actually listened to their Service Providers.

My typical day at work included either opening or closing the facility; this included cutting fruit for the water, starting up the computers, turning on the music, folding laundry, and making sure that the spa was organized, clean and ready for guests. 

Throughout the day, our duties were to answer phone calls, help solve guests needs, sell products, fold laundry and make sure all of the guests are having a pleasant experience. 

The pay was fair for the job I was performing. We were acknowledged for accomplishments, such as if we had a good retail month, and that encouraged us to work our best and sparked friendly competition. 

The hardest part of my job is when it becomes very busy at the spa. When you are the main person answering multiple calls, checking out guests, suggesting retail and cleaning up after guests at the same time, it can become daunting and a little overwhelming. Though that also brings up the most enjoyable part of the job: the friendly coworkers and high morale. Every employee works to the best of their ability, and pitches in where they can to help the spa run smoothly. When everyone pulls together to keep the spa a relaxing place for others, it's an awesome feeling! You also can see a change in guests when they first walk in, to when they have finished a service. Knowing you helped make a difference in someone's day definitely encourages me. 

The manager is extremely encouraging, always building up the employees and offering constructive criticism when needed. 

I wish that I could stay at this location. Unfortunately they are not looking for full-time positions at the moment. But I will always look back on this job, and think of it as a positive experience.

As a massage therapist at The Eau Spa in Palm Beach county, I get to represent one of the best spas in South Florida. We are all Forbes Five Star trained and it is expected that we exemplify this in all of our interactions with guest and even one another. We are given all supplies we need to succeed, but as with any large scale operation, sometime we run low on sheets, oil, etc. Aside from bad attitudes of some employees, I have always felt management to be very professional, and there is mostly a positive energy present. Even during a period where we had no spa director for almost a year. The company also offers a matching 401K and a few other benefits to part-time employees, as well as full time. The only huge critique I have is our uniforms. While they are comfortable, they dirty easily and are hard to keep clean. But this is more the fault of the owner's decision in uniform attire than Arch Amenities. 
The pay is one of the highest in the area. Everything is done online so it is easy to keep track of your paystubs through an online portal. 
Little things like employee birthdays are celebrated and a holiday party once a year is offered to keep up morale.
Overall, after working in luxury spas for almost two decades, I can say that Eau Spa is one of my top. I feel blessed to have a position there.

I love my role at WTS and the people I work with.  Fantastic career opportunities and internal development and advancement allows for continuous growth.  This is a global company with tremendous success in the industry and the owners are kind and grateful to the employees that work for them.  The sites are all incredible!  Beautiful luxury hotel spas, impressive commercial fitness centers, health & wellness playgrounds, and the chance to work in your dream "office" environment.  My favorite part about working for WTS is the people and we have amazing management for our sites at WTS - Very impressive employees and representatives of the company, especially the people that work in the corporate office.  We are a performance based company where hard work and success is rewarded and recognized.  I've read a few negative reviews and can only say that this has not been my experience at WTS.  I would describe WTS as having unique and exciting career opportunities with the chance to work with truly exceptional people.  This is a company where you could find your dream job and work in luxury hospitality for the rest of your life without ever getting bored.  The work is rewarding itself and you are given the autonomy to be creative and have an immediate impact on your staff and site.  Dream job opportunities and stunning locations!

I had a great time working for AAG until April of 2023 when their new pool division, United Pool Management(NYS Pools Management? They use both?) Took over for my location. We didn't get paid on time(one of my coworkers didn't get paid for about eight weeks), and when we finally did get paid, they had lowered our rates without telling us. With that fixed, they then refused to support our pool in any way, never sending a CPO to fix the chemical issues, or providing us with new equipment. 

When they hired a new guard for the pool in June, they didn't pay him until the end of July. 

The one time they reached out to talk to me, it was to enthusiastically reprimand  me for going to the department of labor.

Then they lost the contract for my facility and forced my coworkers and myself from permanent employees to seasonal.

So yeah, work for AAG, they respect their employees, there's a ton of room for advancement and if you're good at your job you will be recognized. But God help you if you're applying for their aquatics division.

I worked at Poseidon Spa Mountain Brook under Arch Amenities Group, and unfortunately my experience was disappointing.
	•	Paycheck delays: My final paycheck was not processed in the pay cycle following my last shift. I had to escalate the issue and file with the Alabama Department of Labor.
	•	Management issues: At least 3 employees quit under the same manager within ~4 months. Communication was poor, leadership was reactive (not proactive), and concerns often went ignored. Training is completely unorganized. You might be left to run the entire front desk by yourself without completed training.
	•	Scheduling chaos: I witnessed appointments being scheduled for providers who no longer worked there — including VIP guests. That led to embarrassment and guest dissatisfaction.
	•	Nepotism: There were signs of favoritism and conflict of interest which made the workplace feel unprofessional and inconsistent.

If you value structure, good leadership, and basic professionalism — I’d be cautious. The brand image doesn’t match the internal reality.

Unfortunately, I read all the bad reviews and moved forward anyway as the position seemed perfect and it was close and $ was decent.

It started out OK, and I liked my boss and the client.  But when things got challenging, WTS only cared about saving their relationship with the client, and even though it was their forecasts and plans that were off and under-performing, they will throw you under the bus, fire you without warning to salvage the client. They tell you to ask for hep, l but when you do, it never comes. They make your job harder not easier and they will blame you for everything.  Learned about how fake they can be when they appear to have your best interests. They do not and never will, they want their money and their clients and care little for you as a person.  I should have stayed clear as many reviews indicated.  I hope you do you HW and find a  better place to work.  I am only sad to have hired a great team and they are left there ...Was not worth the duress and anxiety and 60-70  hours week that was necessary to even try to meet expectations.

I have heard that they do well in the spa industry.  But outside of the spa industry, BEWARE! This company will try to screw  you every way.  There is no management support, you are told that you will get a 401K plan after a year but they only process 401k plans once a quarter so if you are one day after that quarter then you have to wait 4 months.  That is their way of not having to match your savings.  When things go bad with a client and you continue to ask for support, there are no real hands on help.  Everyone wants to talk about what they can do with no follow through.  You will be their scapegoat as a manager for one of the clients.  When in a bad situation with a bad client WTS will not help you move on, they will cut your job when the client decides to cut WTS and your supervisor gets to keep theirs.  STAY AWAY!! Worst working experience of my career.  It has been 4 years since I have worked for this company.  I just don't want others to make the same mistake.

My role over my last 8 years of employment varied from full-time with benefits to part-time on call.  Some of the benefits early on were the use of the gym facility and pool.  I always appreciated a discount on skin care and sundries, which varied.

 When hired, there were 3 separate facilities managed by WTS in Greater Los Angeles.  I worked mainly from 1 property but covered shifts in others.  The consideration of an opportunity to open a Spa in China was exciting but it didn't materialize.
 I had 8 Spa Directors which include interim managers, so being flexible with management style was crucial.  It forced me to learn Non-Violent Communication, an attribute of being a well-versed communicator.  

I developed trusted, personal and therapeutic relationships with the patrons, some of which I continue to see in my private practice.  

Eventually, WTS lost their last property in LA County early in 2016 and we were all displaced.

The only people who truly kept me motivated and dedicated to my work were the therapists and their supervisor. Unfortunately, the director showed little concern for anyone but herself. She often made it difficult for me to manage personal responsibilities, especially when it came to caring for my disabled child. She even attempted to persuade the front desk supervisor to terminate me because I’m outspoken and strong-minded. Despite all of that, I remained committed. I worked hard, covered shifts for others while raising my own children, and gave more to the spa than I sometimes did to my home life. I also tried to address workplace issues professionally during meetings, but instead of taking my concerns seriously, she focused on criticizing me personally. It was disappointing to see that she seemed more concerned about appearances than addressing real problems within the team. 

Top Job Titles	Average Salary
Massage therapist 2 salaries reported	$70.00 per hour
Lifeguard 89 salaries reported	$17.08 per hour
Operator 49 salaries reported	$1,250 per week
Director 14 salaries reported	$85,750 per year
Nail technician 6 salaries reported	$54.58 per hour

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