lead generation specialist

hvac installer

retail sales associate

hvac technician

plumber

Arctic Air Conditioning and Heating

Family owned company with father/son who do not agree and give conflicting orders.  No reviews because they don't want to give raises.  They say they are a family and treat everyone like family but the president walks by you after a death in your family or after you were really sick with COVID and says nothing.  Techs cannot see their next dispatch.  But we get lectured because we go to a job we couldn't prepare for and don't have the right materials because we couldn't see it on our board.   Try being a HVAC tech with only natural gas experience and be sent on an oil boiler.  No one is there to help you when you're in a customer's house.  Service manager doesn't like to take calls, he's just too busy.  No support from dispatchers or customer service, they just keep piling on the service calls and you drive a long time between houses.  Most do a minimum amount of time and bail out to go someplace else.  If you like working for a company that lectures you on what you should have done rather than compliment and reward you for getting a customer's system working again, this place is for you.        

Family owned business that makes you feel welcome and that you are part of their family. Management is very helpful with coaching, teaching and listening to the staff.  Plenty of opportunities to grow as a technician or office member. As a technician you will become a strong mechanic with the continued training that is provided here. My manager is always available to answer any technical questions I might have. Also, it is nice to hear that I am doing a great job; not only from my manager but the office staff as well, I am happy to be part of a growing company where everyone is happy to work together and support this business.

They hire you under the guise that it's a family atmosphere.  Apparently it was a family PreCovid. During & after COVID all new hires are all in-laws that barely got a seat at the kids table. No clear communication. Management plays favorites & tells you one thing & does another. They act like they are in elementary school. Apparently it was once a good place to work... It's not now.  Benefits are expensive for not great coverage.
Some managers do the right thing. Others play games & pass the buck.

They KNOW that there's a problem & yet they stick their heads in the sand.  It is well known that there is ALOT of turnover.  Even the HR was like here one day... Gone the next. 

In my opinion working at Arctic is honestly fun because of the people and their willingness to teach, it’s my first hvac job and unlike the stories you hear of people not wanting to teach in hvac, this place is definitely opposite of that. Since working here my ability to install has excelled tremendously and I’m very appreciative of everyone that has continued to teach me so far. I’ve also had a tough time with  family lately, and they were very compromising in making sure I had time off to get better. Managers also put time in to hear complaints and make things better where it’s possible. 

For me we working at Arctic Air Conditioning has been challenging and a awesome learning experience! Arctic Air Conditioning management and employees are knowledgeable and willing to share their knowledge to help Jr. Mechanics and Jr.service techs become lead installers and service techs.

Arctic Air is a family run business — with all of the benefits of being part of the "family" — combined with a highly professional management team. 
In my 50 years of working for other companies and (large) corporations, Arctic stands out as the best company I have ever worked for. Everyone is treated as an equal and with dignity, and the Customer is always treated with respect. 

Really good interview. HVAC Technicians so eager to work and learn. Ownership and Office Manager have zero communication skills, very selfish company, and sets high expectations but creates zero space for any growth as an individual growing in the company and the company itself has a nasty virus the owner isn’t willing to sacrifice for the good of the business.  

What is the best part of working at the company?
The technical support from other team members

What is the most stressful part about working at the company?
Forced overtime when it was not agreed upon 

What is the work environment and culture like at the company?
Office vs service bs installers. It was not a cohesive team

Not a good place to work. Constant fire drill. No education no career advancement no opportunity. Low pay no benefits no retirement for three years they will work you to death and spit on your grave when you die. Tons of favoritism. Basically a popularity contest. Constant chaos and turmoil in the office. Repetitious you will do the same thing forever.

If you’re leaving a family owned company to come here, do your homework. While this company is owned by a family it couldn’t be anymore different to what I was used to. During the interview process no questions about vaccination status, on my first day that was one of the first questions I got, first of many red flags.

Top Job Titles	Average Salary
Lead generation specialist 18 salaries reported	$19.36 per hour
Hvac installer 20 salaries reported	$29.65 per hour
Retail sales associate 37 salaries reported	$17.00 per hour
Hvac technician 24 salaries reported	$31.00 per hour
Plumber 16 salaries reported	$36.00 per hour

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