cashier

cage cashier

bartender

housekeeper

surveillance operator

Argosy Casino

The job is easy once you learn all the programs and many, many steps to each aspect. Unfortunately the equipment, therefore most of the ways the job is done is outdated. If you’re not a gambler some aspects can be confusing and there’s not much direction when you ask for details. Training is a bit lacking in some respects, mostly due to how ridiculously short staffed it is. This is due to a couple of factors. IGB takes forever to get fingerprinting done. It took me about a month to actually get to work after I was offered the job. I’ve seen it take even longer for some of my coworkers. This coupled with very low wages in comparison to our sister properties, that aren’t very far away, it’s no wonder the it’s so understaffed. They say tips add on to wages but if you work in the cage, forget about it. Tips are minimal because as friendly as my fellow coworkers are to each other it doesn’t always translate to the customers. A lot of the ones who have been there for a long time seem to have forgotten that being courteous to all customers is part of the job. I was literally told by several of my regulars that the reason they and 95% of our guest don’t tip is because we share tips and they’d rather die before giving a penny to some of my coworkers. So as much as I love the job and how great my coworkers are with me and each other, they’re hurting my pay. 

In addition to this, we are Union. The Union is a JOKE! I’ve been dealing with an issue with contract verbiage and being denied two wage increases. I contacted the union (after a ton of digging to even get the info I needed, because it’s not automatically given to you upon hire.) I initially received a prompt response. Then I was not contacted after several emails for 3 weeks. I replied immediately and was ghosted. The rep basically gave a bs reason that I was ineligible for my increases. But nowhere in the contact did it say anything about this. I was never given any assistance from anyone higher up or the Union. It’s a rip off. I’ve spent almost $500 in 7 months of employment for the company to rip me off in my pay and the Union to not even help when I’ve paid all this money. I’d advise against working here unless you don’t care about being over worked, under paid and unappreciated. 

What is the best part of working at the company?
My coworkers are the best part of the job. They’re the reason I stayed as long as I did. I also enjoyed some of my regular customers. I’m going to miss this aspect of the job. 

What is the most stressful part about working at the company?
Equipment is old and works very inconsistently, and it’s extremely short staffed all the time. Lack of training. Terrible wages. Company doesn’t follow contract and Union doesn’t care. 

What is the work environment and culture like at the company?
Coworkers are awesome. I genuinely looked forward to working with my crew. Very supportive and willing to help out. The entire staff is very friendly to each other. Just not so much to the guests. 



Argosy, now called Hollywood Casino, is a fun place to visit if you are a customer, but not a great place to be an employee.  You are dealing with all walks of society, and there are times when it becomes less than an ideal place to be.  As there is always alcohol present, it can be unsafe for employees if a customer gets too intoxicated, because of the potential for various crimes to be committed..  If the customer is losing money, they may resort to violence against the dealers, or waitresses.  They may try to get too friendly with the waitresses, and commit sexual harassment.  The customer may even resort to stealing people's wallets, tokens, or unattended credit tickets.  It can be unsafe for security, as they are the ones who have to deal with these elements.
If you are in a position where you are allowed to accept tips, the employee is required to turn in all tips earned for equal distribution among all employees in that department.  I know a waitress who earned an average of $5,000 a shift in tips, and had to share it with others who didn't work as hard, or earn as much, as she did, and she had to take a lot less in her after distribution tip amount.  I feel this is wrong, as you should be entitled to what you earn.
In a  casino, you make friends among your co-workers, and the customers, but you have to be careful in your relationships as they have a tendency to backfire on an employee if it comes to a promotion.  This is true of any security job, as there is very little room for advancement, and any weakness will be exploited, or invented, to give the other person leverage over someone else.
The most enjoyable part of the job was getting to know the customers, and their stories.  The hardest part was dealing with management.
Management was hardly ever around to bring a problem to, and then it was by appointment only -- unless an employee was in trouble, then they came looking for that person.
I learned a great deal about why people gamble, and what they hoped to accomplish with their fortunes.  Unfortunately, they usually put it all back into the pockets of the casino owners instead of doing what they intended to do with it.

I was disappointed and frustrated with the work environment, I was overwhelmed with the amount of politics at this location. For being a union, turnover is high. I enjoyed seeing my regular guests every shift. All four supervisors in my department were unqualified. My coworkers didn't belong in customer service yet alone a casino. I didn't really have a problem with the 3 managers in my department except they weren't involved with employees as much as they should have. Full and part time employees are not treated equally, different employee different rules. Management expects you to have open availability and wants to change your schedule or have you fill in for someone whenever they want. I was terminated because of my limited schedule availability since the shifts aren't flexible and they were bids based on seniority. My managers used my performance as an excuse when really it was my availability since it was my other job. The cafeteria was poor. The employee parking lot was terrible, we had to ride a shuttle bus to the property. HR could have been better but the recruiter that hired me, she was great and understanding. The GM was great, unfortunately he transferred to another property in LV. Despite my disappointing experience here, I would be open to working here again just not in my department and have a higher position. Penn Gaming does have potential to be one of the best casino industries.

I was content at the casino. But I think progression in that industry wasn't possible after someone in my department wasn't offered a supervisor/lead tech position after 30+ years at the Argosy Casino in Alton, IL. None of the other techs I worked with really enjoyed the job, but we all stuck around because the pay was the best we could get. The turnover rate for HR is high, and the same could said for management.

I got let go from the casino for basically, "looking unhappy" as another co-worker told me after I was terminated. They admitted to one of my co-workers that they were actively looking for a reason to fire me because I just didn't look the happiest. 

At one point, one of my coworkers was asked to lay in water to unplug games with active power circuits in them after some pipes burst by my supervisor. My coworker refused to do that, but my supervisor actively said, "you're trying to be an electrician right? You'll have to get used to stuff like this."

I think the work environment is a joke. They appreciate you one day, then the next they wouldn't care if you passed away on the job.

 The job maybseem overwhelming at first but everyone has a different way of doing the job. I had to log everything live when it happened because my SUPERVISORS did not know how to log transactions for accounting and gaming correctly. It's a great job if you want to know everything that happens in the casino. Think of it as the control center. As for managemnt I am lost for words. I spoke with my manager 1 time the entire year afterultiple requests to try to talk to him. My other manager said she doesn't red my emails or texts because their too long. And HR ignored all 4 emails regarding leadership programs and tuition reimbursement.The hardest part of the job is learning to log everything correctly on the Microsoft Excell sheet. I loved the rest of the staff. From the dealers, Casino Managers, slot attendants , slot techs, Food ND Beverage. Even my assistant managers. Everyone except my managers were a pleasure to work with

This employer does not offer job security. They are downsizing and only hiring part-time people who receive no benefits so they can make their budget. Employees are looked at as a body to fill a need to the company not as individuals.

If you want to be treated with dignity and respect in a positive environment, this is not the place for you.

Some of the unions are weak and do not offer support but just agree with management even though you have to pay union dues.

They have a gotcha system in place where they can always find small mistakes on everyone but do not write up everyone. They use this method to unemploy you. There is no such thing as perfect and they know that. There is always going to be human error no matter how intelligent you are.

Employees constantly make suggestions on how to better serve the customers and the company. This employer always has excuses why the suggestions cannot be implemented.

Need I say more?

I mean there are several different important distinct offices; HR, MO Gaming, NON-Union HOTEL Management Staff members and then the rest are offices (segregated offices) of Employees with Union Membership which is a requirement for employment (SATU) UNION.  

I was a union member, which requires a schedule of fees you pay out every 2 week pay period. Fees paid for UNION Representation and supposedly all sorts of benefits for employers but the most benefits go to full time employees. 
Full time employees are on the endangered list. 




Before you have the nerve to ask for help you suffer “the toxic environment of angry “Non knowledge-shareing team members”. You are not on the team because you don’t pass the OLD FOSSIL (the employee that’s been there 15+) exam. The exam consists of just the OLD FOSSILS PREFERENCES

It is a positive work place.  Handles all guests in the casino and hotel either by phone, email or in person.  I worked in 3 different departments for a total of 6 years.  Face to face as a casino cage cashier; face to face as a guest relations associate; and 5 years in the call center.  My call center day was filled with many different situations.  I dealt with very gracious and some not so gracious.  

I learned many skills from this position.  Patience, sympathy, empathy and tolerance.  

My direct supervisor was a previous call center operator who dealt with the team from her experience.  A very positive relationship.

Most co-workers appreciated the job.  

Hardest part of this job was when equipment failed.  

I loved this job.  Loved my team members and made it a practice to meet someone new on the hotel or casino floor everyday.  There are over 800 team members.

My day was finding which floor I was working on, clocking in, counting the money in the drawer to make sure the right amount was in it, making my drawer as ready as possible, greeting customers, starting and completing their transaction, repeating for the length of the shift, then counting out of my drawer to see if I balance. The culture was great, worked in a loose environment where employees joked around with each other during down times. The hardest part of the job was making sure you pay out the right amount of money, and dealing with rude customers. he most enjoyable part was joking with the other employees and watching the guests play, either at the tables or on the slots.

What is the best part of working at the company?
The customers seeing them regularly and making them smile

What is the most stressful part about working at the company?
Communication from management and if they don't want to let u leave the department u work in u don't get to move up in the company the squash it and reply with request denied and there pay is very low, and they donot treat all employees the same no consequences for breaking rules for their favorites

What is the work environment and culture like at the company?
Hostile uncomfortable favoritism for some where some employees do nothing while others work there way to hard

What is a typical day like for you at the company?
Go in stock run around grabbing stock then try to get set up to open by seven but can't do cause closer didn't clean or stock from. Night before.

Top Job Titles	Average Salary
Cashier 7 salaries reported	$16.76 per hour
Cage cashier 4 salaries reported	$16.50 per hour
Bartender 5 salaries reported	$9.21 per hour
Housekeeper 8 salaries reported	$15.38 per hour
Surveillance operator 4 salaries reported	$17.00 per hour

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