developer

concierge

sales associate

Arhaus Furniture

I've been working at Arhaus for 2 yrs now & I love this company, not only the quality of product we sell, but the people are also exceptional.  I love the team I work with.  Being the youngest at the time I started, the vets were there to help me learn the industry & we formed genuine friendships as well.   My manager at the Woodlands location has become an important mentor in my life, one of the many things he taught me is that there's a difference between managing & leading.  He does not micro-manage, he leads. My manager at this location has put together a team that is successful, not because of  one individual person, but because of the team as a whole.  The success of the store is dependent on everyone, because everyone brings something unique to the table that will make a lasting connection with a client & close the sale.

My biggest complaint would have to be the fact that you have no life on the weekends (keep in mind I'm 27 so having the weekends off to have a social life would be ideal at this point in my life). But in this position, if you want to make commission on top of your base salary, you have to be there in the store on the weekends.  And if you're not in the store you will start to feel like an "on-call doctor",  with clients or co-workers reaching out to you on your days off.  Piece of advice- be strict with that early on,  only give clients your personal cell# if you are working with them on a project or you know they're not crazy lol- you will encounter those, trust me (ie harassing you after hours).

Overall, I've enjoyed my time with this company.  As I'm writing this we are in the middle of the COVID-19 Pandemic.  When the decision was made to close the stores in the middle of March, John Reed, the owner of Arhaus, released a statement ensuring that employees would be paid through April 2nd.  On March 19 we got the news that we were going to be temporarily furloughed.

I will say this,  the company paid us those 2 wks that remained in the month, they did not have to do this because the employees had already been sent home but they promised to pay us until April 2nd & THEY KEPT THEIR PROMISE.

A typical day consists of first responding to all of my messages/emails from clients, and taking care of any issues. 
Then following up on the status of my existing open orders to make sure I'm not seeing any red flags.
Keeping the showroom looking good at all times is obviously a must, and greeting people in a very welcoming way... and then turning lookers into buyers.
The most enjoyable part of working at Arhaus is getting to work with clients in customizing their furniture, and also doing house calls. Of course I also love my coworkers, and love to laugh and joke around with them... we spend more time together than we do with our own families.
My store manager and regional manager are both exceptional people to work with, and I've always felt very free to express myself to both of them. 
The hardest part of my job is having to deal with certain coworkers that don't follow standard and reasonable protocol in their sales tactics... as in not qualifying people first or acting fairly with fellow coworker's clients when they have a day off. 
Basically, it's having to watch these "certain people" splitting and/or stealing fellow coworkers sales on an ongoing basis, and having to watch our backs constantly by checking our leads and quotes to make sure that we they haven't been cheated... gets exhausting.
Overall, my experience at Arhaus has been a very good and positive experience for me. I decided to make a career change a little over a year ago to simply to branch out, as well as to also  eliminate the extreme amount of miles I had to drive for so many years. 
That said, my training in furniture, leathers, fabrics, relics, etc., has been good. I can honestly say that I have learned something new every single day I've worked here.
Unfortunately, Arhaus decided to make some serious pay cuts starting January 2018, so the majority of the "core" people have had to move on.

Typical day at work is to act like all the dumb things that happen don’t matter, to just take the way people talk to you on the chin and say nothing back.

I learned nothing from this job except that you shouldn’t work in receiving there.

Management is awful, they have their little pets. My fist day a guy cussed me and so I I politely told him not to talk to me and to leave me alone from now on. He continued egging it on by laughing everytime he seen me working. 
I was warned afterwards that he was my direct managers little pet and I started noticing some big differences in the way I was being treated. It’s not a good environment.

The hardest part of the job is knowing you have the experience to make a positive change and being utterly ignored and just completely disregarded while being met with excuses as to why you can’t get the proper equipment.

If you want to walk 16 miles a day (what I did) and not be given the correct equipment and knowledge for the job, go for it.  If you like being told put things away with no training in how it should be done and where these things are supposed to go, go for it. If you want to be cussed at and expected to just take it in the chin, go for it. If you enjoy an hr department that fails to start you with the correct certifications for your job, go for it. 

If you’re good with all of these things then by all means this is the place for you. 

The most enjoyable part of this job is that there are a few nice people here and that’s the only reason that anything here was okay, but the majority of everything else is just not okay. 

Arhaus wasn't super great when I started working there a few years back but I watched this place slide downhill when they went public on the stock market.  Too many investors wanted to get their hands involved in the day to day operations and there was always a tour coming through the warehouse to "show off" the work or product.

There was always a revolving door where people both corporate and warehouse were coming in and going out of.  It was like watching a merry-go-round on hi speed fling people off who couldn't hold on for dear life.  The work culture is toxic and people are only there to make a name for themselves.  There is no loyalty whatsoever and don't kid yourself about job security.  I saw people who had been there a long time let go when they outlived their usefulness.  With the exception of one or two department managers who were decent and tried to be good bosses, the whole management in that place is hostile.  Some have gotten physical with employees and fights broke out.  Don't even think for a second "other" harassment doesn't happen here because it does and it is rampant.  HR doesn't do anything when complaints are made.  I've seen that with my own eyes.  It gets swept under the rug.  

The only reason I held on as long as I did was the money but in the end I left for my mental and physical health because no amount of money is worth taking that kind of stress for that many hours in a week.  There is zero work/life balance.

Working at Arhaus has been an absolute pleasure, as well as an excellent learning experience.  Every day I have been faced with new, exciting challenges as well as opportunities, which have helped me hone my social and sales skills.

Other than the job itself, the greatest pleasure has been working with the most amazing staff I have ever encountered.  Never have I been so lucky to be around such a positive, supportive team every day.  Although we all try our best to reach individual goals, in the end, we are working as a team to achieve our best for each other and Arhaus, and it really shines through in our relationships with one another.

While working in an outdoor mall poses some challenges (i.e. people using our store as a pass-through), we use the extra traffic to our advantage as much as possible.  While only a fraction of passers-through may be looking for furniture at that time, we love making a positive impression that ensures that guests will remember us and our product.  It's astounding how many people visit our store when they are ready based on recommendations and previous experience walking through the store on their way to dinner.  A friendly, casual greeting is perfectly capable of creating a life-long client

While some days are tediously slow, overall, the job is fantastic.  I love designing, I love the people that I work with.  There is not much else that one could ask for.

this location gets no business!  they do not advertise and it's all over priced and beside value city so it's very hard to sell 6k sofas. if you do sell 9 times out of 10 you will have a fabric delay last minute delaying MONTHS. you are unable to compensate your customers. pay is on a drawl and the commission caps at 6%. so, if you manage to sell 50000 over your drawl (which will never happen because that means 90k a month) you will only make 3000 commission before taxes. but you will be lucky to get 500 before taxes average and full time is 1500 month before taxes salaried. Greedy company and nothing is ever good enough.  the manager is horrible and will discuss your business to employees and very unprofessional to customers who have issues. she will blame her employees and the assistant manager will steal your sales if you aren't there when your customer comes back!  very stressful place to work and horrible pay!  I'm wonderful at sales but between the complete lack of business and the constant shadyness of a few of the sales people it is honestly not worth it at all!  you will work 6 days a week 8 hours a day for 1500 a month do the math!

Most employee coworkers are good and supportive with sharing the workload and pleasant to be around. 
In prior years, it was encouraged to get to know who did what in other departments so you knew who to reach out for either collaboration on a project or support resolving issues as team, but no longer, so you waste more time trying to resolve issues alone.
I would recommend better management training for supervisors to avoid micromanaging employees and causing unnecessary extra pressure on teams. In addition, there should be a better a balance between work load and communication so it's not excessive to affects deep focus work or obligate overtime to resolve issues last minute. Otherwise, it's a struggle for focus between daily workload and the expectation to always be on top of communication with constant bombardment of emails, cases, and teams messages sidetracking day to day tasks, research and projects.

I worked in concierge at Boston Hts location.  Every single thing I was told from pay to schedule changed from the interview to the actual job. I worked there for 4 months and it felt like 4 lifetimes. The schedule is not fair and not at all what was represented, For ex: I was told one weekend a month and was scheduled 3 for three months of schedules in a row,  everyone that I encountered in concierge was on the verge of quitting, extremely high turnover, no management backup and no accountability, call after call of people screaming at you and telling you how bad this company is and that they will never do business with them again. The mgmt has no idea what they are doing and cannot make a decision to save their life, and do not want to take calls even when a demand is made for  a supervisor. I am not adding this to the reviews to screw the company, but to warn others. am not an isolated situation and, in fact I was always top 5 on the call taking leader board where they monitor your call intake. The phone does not stop ringing for one second because of all the complaints.
Spend some extra time and find a better place to work.

When I started I was pretty optimistic, the building was nice and clean, fairly good machines, decent cafeteria. The pay and benefits are good, and other than the coworkers, they're pretty much the only positive.

The management here is a revolving carousel of people who are clearly out of their depth, and always hired from without. There's little chance for growth here, even though they'll tell you the opposite. You can become a trainer, which is a $1 increase for a whole lot more responsibility. Other than that good luck moving up or to another department, with the humongous turnover rate in the picking department it's hard to escape.

I've witnessed management say derogatory, insulting, and even racist comments to staff with no recourse because the only way to HR is through that management. You can also expect to be told in the last 15 minutes of your shift that you are expected to stay up to an hour and a half late or be written up for "job abandonment", suddenly mandated on your day off with little notice, and many more unpleasant interactions that will cement your belief that the management doesn't view you as a person, but a cog.

Bait and switch compensation package. Los Angeles store management was abysmal. Angry, condescending, and downright mean which would explain why 75% of the staff that started there was gone within 3 months. vacuuming, dusting 17k square feet space, and scrubbing the toilets by the staff is outrageous for a company this size. Despite the enormous delays in the store construction, they simply couldn't get organized enough to be properly ready to start when the store opened: Missing info tags on floor items, no fabric swatches to give customers, to say nothing of not being allowed to sell for 2 months at the Los Angeles location while other states allowed new employees to sell within a week which I found out during zoom training period. 5 out of 8 people who started at the opening of the store are gone and that mostly because the negative, condescending and down right mean attitude of the manager there. It's a shame!

Top Job Titles	Average Salary
Developer 3 salaries reported	$55,667 per year
Concierge 3 salaries reported	$16.00 per hour
Sales associate 1 salary reported	$45,000 per year

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