ophthalmic technician

front desk receptionist

call center representative

medical biller

medical receptionist

Arizona Eye Specialists

Please do your research before applying for this employer. I worked in the call center and it was the worst experience ever! the overflow of calls is overwhelming for a staff of about 10 or less. Leadership and management are very unprofessional and neglect to provide a positive workplace, never had an employer that encourages a toxic, hostile environment and HR refuses to get involved to correct the issues. Hardwork goes unnoticed and no appreciation, management believes that buying lunch will help make things a lot better and the pay is not worth for the labor. Management were given holiday bonuses and for the rest of the staff they hosted a carnival celebration on a Saturday for friends and families which was a complete waste.The medical benefits are a huge disappointment with high deductibles and you basically have to pay out of pocket for most expenses, this organization also is ran by a board of doctors and a lot of decisions must be approved through them, also they have 2 HR personnel’s and and a third party personnel which I don’t understand the need for that when they did nothing to resolve any issues, instead they see you as a problem and find a way to retaliate. Lastly agents in the call constantly neglected the queue and would socialize amongst their peers, it honestly felt like in order to be apart of the cool crowd you needed to be accepted by the group. The agents would have a group chat and gossip about others, creating a negative environment. 

I believe I have an impeccable work ethic. During Covid, I waited over two years for my one year review and then got a very small increase in pay. Now that everything is going up in price, they don’t change to help out their staff or care about the well-being of their staff. There’s a lot of callouts and the people that are healthy and work hard are always the ones expected to change their schedules, travel and cover everybody else. It’s extremely draining and frustrating because I know that the doctors are making so much and they’re able to remodel offices but don’t take care of their staff. A lot of the staff are quitting at this time and there are a lot of unhappy people. Coming into work and doing my best is what I do but it goes unrecognized so there’s no motivation to keep the morale up.

Most coworkers are great.  Every office is understaffed so were are constantly having to work extra or take on responsibilities without proper training.
That can be understandable but there's no recognition.  You're just rewarded with more work.  I think they poorly manage money and are constantly having to squeeze it out of us.

No more snacks, no more lunches, less PTO, no raises (promised raises never happen), no bonuses, no overtime pay.  Every month they make another announcement about something else they're taking away to make working here less tolerable.

Not great PTO, but better than others in the field; Same for pay. Insurance is...baloney as we know. With unforseen circumstances it's proven to be pretty steap, but unfortunately I think thats the case for most folks/places. 

There's frustration with consistency amongst locations, and not as much recognition for hard consistent work. 

Depending on location/amount of doctors any amount of understaffing can present challenges as the office flow utilizes paper charts during clinic. 

Employed there for a few years, met a lot of great amazing people and probably the main reason why I stayed so long. Call center is constantly hiring and having people leave so you’re picking up that slack. The calls are non stop and you will be questioned and criticized if you’re not constantly working and keeping busy. They care more about numbers than quality. If you have no call center background or ophthalmology I wouldn’t recommend

Days are quick and Busy. Striving for best Patient experience. The Doctors are great to work with and have their Protocol's, but are clearly spelt out and are willing to let you know what they prefer. There are many Tech's within the company and are willing to help as well. I highly recomend this Company as a place to make a Career.

Lots of changes going on but most of them are to help employees. You will make a lot of friends here. It’s hard work but very worth it. You will get to learn so much. If you are a great employee, you’re able to transfer to other locations or positions. 

Typical under staffed under paid situation. Upper management made terrible financial decisions and employees had to pay the price, place is a revolving door. Would not recommend. 

Good company and people. Like that it was small atmosphere not big like a call center. Wish it was in Phoenix,  Scottsdale too far for travel. I would recommend them to anyone.

So far I've had  a great experience learning from the physicians here and applying those learned skills to help patients recover quickly. I recommend anyone interested to apply.

Top Job Titles	Average Salary
Ophthalmic technician 13 salaries reported	$22.00 per hour
Front desk receptionist 2 salaries reported	$19.00 per hour
Call center representative 8 salaries reported	$19.50 per hour
Medical biller 7 salaries reported	$21.50 per hour
Medical receptionist 7 salaries reported	$19.00 per hour

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