teller

personal banker

senior personal banker

call center representative

senior teller

Arizona Financial Credit Union

While others who have been there longer would just sit at their desk and text, watch YouTube or ESPN on the work computer, i would have a sense of urgency with members. I would put the members' financial need first. But no matter what i did, i was always doing something wrong in my managers' eyes. He could constantly pull me into his office and "Coach" me on things i needed to work on. He knew i was wanted a management position, so i thought he wanted to coach me so i could eventually move into a management position. And when i applied for it, he did not seem enthused or anything, but would say to my face-and to every one else that he was extremely proud of me. But during the coaching, he would notate a "stern" or "aggressive" behavior, when i would just take his teachings in, silently and thinking diligently about how i can implement those teachings into my daily work. I was the only person under him who wasn't just there for a check, and i would constantly challenge him with team building exercises and different things to improve the office with. But apparently nothing i did was right. I went to him about an issue with a coworker, things with that coworker got worse, i went back to him and he told me i was being "super-sensitive", even though those same coworkers would blatantly lie about my behavior and would run to him any time i would sneeze too loudly. So i finally went to the regional manager about it and i get disciplined for it when they return. everyone i have come across in the company has been so amazing and helpful, but there are a LOT of people who fake that and try their best to get rid of you. Manipulate everything and everyone around you. This place is not one i would recommend. An up and coming Wells Fargo if you ask me.

Working for a credit union vs. a bank is like night and day! Big on mission, vision, and values, so self awareness and accountability are huge. Speaking from experience, moving into leadership from an essentially entry level position, if you put the work in, this company will give you all the flexibility and support you need to advance and develop. Workplace culture is one of the best I’ve worked in. Upper leadership invests a ton into leadership development, and places an emphasis on employees’ happiness and development. I’ve never had a bad manager at this place, and while some still have room to grow, it’s obvious we hire people that care. 

I would say right now the biggest paint point is getting to a place where we have some consistency in relation to branch goals and positions, at times there can be too many opinions and hands in the pot and although not everyone can be pleased, I think that consistency and making our employee perks and roles more competitive may help attract more solid staff and help mitigate turnover. Benefits are amazing, I’m thinking more so along the lines of more flexible schedules for hourly employees or even a bonus for referring people that stay for at least a year, something tangible that matters to the workforce right now. Certain processes could also be streamlined a little better to make transactions easier for frontline staff and members. At times can feel a little stagnant when wanting to advance, but with expansion comes opportunity. 

Hostile environment, with high turnover rate.

Senior Management - Micro Management and leads with a iron fist. 
Management leads by fear, with an error terror mentality.  No room for error or mistakes. 

Lack of respect for employee. Employees discouraged to provide feedback or come forth with concerns for fear or losing their jobs.
Unfair treatment of employees including inconsistent practices policies being applied.

Accounting Management lacks understanding about their work to guide and direct their employees. 

Employees are frequently asked to work late, work more, and assigning more work than they can do that stress out the employees.
Conflict of Interest- Senior Management has a personal relationship outside of work with management reporting to them which creates intimidation of subordinates others to come forth for fear of losing their jobs. 

Although the organization is looking to improve their culture and create employee empowerment, Senior Management for Accounting is untouchable.  The "HIGHER-UP's" like this individual because they get the job done. Management behavior and employee treatment is overlooked due to the personal relationships that have existed throughout their years with the Higher-ups of this organization.

The most enjoyable part of the job was if allowed to interact was staffs that have made it through for as long as they did.

I worked at the camelback location and I can tell you they need new management at this location.  Branch manager was always late, the service manager barely showed up to her shifts, would leave teller work out and never received documentation for it. Bad example in my opinion. The managers spent most of the day in the office, on the phone with no masks on and we’re unprofessional at times. Spent a lot of time talking about or down to their team members. Showed favoritism between team members as well in scheduling and etc. I’ve never worked anywhere that was highly unorganized. This location have 5 bankers but only 2 full time tellers, which you should have more tellers than bankers especially at a small location, that has more teller traffic. The experience I had completely turned me off in wanting to continue to work for the company. I recommend looking elsewhere if you want to get your foot into the banking world. 

What is the best part of working at the company?
Being able to help your patrons

What is the most stressful part about working at the company?
The micromanaging is horrible, constant 24/7 management listening to your calls while you are on a live call and messaging you on what you could have said better and done while you're still on the call

What is the work environment and culture like at the company?
And training it was awesome felt like a friendly family environment like everybody was one and everybody was willing to help but once you get started and get your managers assigned to you it's a completely different ball game

What is a typical day like for you at the company?
Taking back to back calls not able to take breaks working all odd shifts you never have the same shift if you do take a longer break than allowed you get questioned as to why

The organization is a great place to work! Benefits are good and the company invests a lot into leadership to ensure a good employee experience. There is opportunity to learn whatever it is you want and to take part in projects as long as you make sure you are looking for those opportunities. Overall, the best part of the job is the culture and the people we work with. 
You can be yourself at work, have fun and that good energy trickles down to the customers. 
We are responsible for service and sales goals but all are reasonable and help the members out in some kind of way. 

Loved working here, great atmosphere, great coworkers, however upper management are non consistent. They play favoritism, ( every place does right) however they choose and pick who gets terminated and who doesn't. They have core values, that some employees break and do not get the same treatment as others.  They do not value hard working people, or people who go above and beyond to create a better work environment.  If you see something that needs improvement, best option is to keep quiet about it, your opinion ( although they say it matters) doesn't. You will become nothing but a number, yet they want you do to surveys that make it look like you work for the best credit union or best place to work. Claim to assist our community and members, yet that is far from the truth.  

What is the best part of working at the company?
I absolutely loved my job, but there wasn't any leadership in my branch. Outside the branch, those people, were amazing to work for 

What is the most stressful part about working at the company?
My branch manager picked on me and others saw this and nothing was done. This stress caused me to have a mental breakdown at a job I loved being at otherwise. 

What is the work environment and culture like at the company?
Just speaking for my branch that I worked at only, toxic 

What is a typical day like for you at the company?
Working with members to ensure that they are getting the most out of being our member as they can. This was my favorite part of my job.

As you are starting off they will train you at a steady pace and only put you in queues in topics you’ve learned and around the 9 month mark they will have taught you “everything” (for lack of a better word). If you do get a call on a topic you don’t know you could transfer the call. AI is now taking over the QA and transcribing calls even though they have a QA team of about 3-4 people. Sometimes it was hard to find information for a customer and hard to find the actual answer to their question. AI is also built into the OPS Manual to “better help” your search. Management will listen to your complaints but as far as solutions go it’s never there unfortunately. They do have check ins every month or so. 

They have made a lot of changes that are for the benefit of new employees.  No performance reviews, that have a graded metric.  I felt as a leader that the majority of the time I was not supported enough.  My feelings are that they take the side of the employees more than managers.

I will say that the CEO and EVP are two of the most inspiring and thought provoking men I have ever met.  They truly make you want to do better and be better and clearly paint a picture of their vision for the future.

Top Job Titles	Average Salary
Teller 56 salaries reported	$22.00 per hour
Personal banker 35 salaries reported	$24.00 per hour
Senior personal banker 8 salaries reported	$25.00 per hour
Call center representative 1 salary reported	$23.00 per hour
Senior teller 7 salaries reported	$23.14 per hour

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