general maintenance

guest service agent

painter

line cook

carpenter

Arizona Grand Resort

I adored working here and appreciated the friendly and inviting work space. The management will listen to your concerns and questions and finds the best way to respond and help. However, a lot of the time there are miscommunication or the management does not know the clear answer about business related matters. Often they will try their best to educate themselves on what the answer is however it is likely what they said is wrong and will mislead you. I found myself a lot in this position and would ask plenty of questions. Most of the time they were unable to provide me a valid response to answer the question. This is one of the miscommunication on top of that any changes to their protocols they will not update you on those changes. Often they make changes and you learn about it within 2-3 months. I believe it takes a strong business to be able to be successful and these communication error affect the staff in negative ways. Being able to send a mass email addressing the changes isn’t that hard and is necessary to keep us workers up to date. On top of that having a formal job training about the business and what is expected from us would help. They do go over training at the start to certify their lifeguards and provide their workers vague regulations and rules about the business. You learned more about the business and how to be a lifeguard but nothing for what the job expectations are for when you are working. Workers can be new to lifeguarding and working in general so I feel it is important for the business to provide accurate information and education about how to even handle your job. Possibly going more in depth about how to communicate properly with guest and how to handle children. Certain situations made me uncomfortable because I wasn’t properly educated on how to respond and the proper reason on why it is that way. It is hard to get someone to help properly because there is no way of getting a hold to the management sometimes on stand. This is frustrating because they will just tell you to inform them about the situation but sometimes you cannot do that and you have to deal with the angry guest. Without knowing the actual response to give with the proper information we cannot help the guest and that’s our job. So lifeguards do need to take the time outside of their work to accurately educate them on rules and why exactly they exist. This is just a pain and can be fixed if taken seriously by the business to provide workers proper training for the job. Also updating us on any changes within the handbook or protocol is wonderful. Don’t get me wrong it is a wonderful job and you are able to get experience if you are new to lifeguarding. 

I have worked at the AZ Grand for almost a year now. For the most part I love my job. It's a beautiful environment and an exciting place to work. I'm constantly meeting new and interesting guests from all over the country and I truly enjoy people, so it's definitely my cup of tea. 

Here are the cons: Management! Not all, in fact, most are very good, but the problem is the few that are bad, are really really bad and in high positions they don't belong in! The few imparticular I'm referring to are extremely uncaring, unempathetic, unprofessional, have very poor communication skills with the staff and often with the guests. What they should be doing is often passed down to the employee to deal with on their own. Often things are done by these managers that employees are constantly being told we are not allowed to do. Bottom line, the few Managers I'm referring to just really, truly don't care in the least  about their employees and it's quite obvious to us.

One other major con is that the hours can be very long (10, 11 plus hour shifts sometimes) and we are NOT given breaks. There isn't even a place where we are allowed to eat except the very back by the dishpit, (no table, counter space, etc.) yet we are not allowed to take a break anyway to go back there for any length of time. 

Again, this is a VERY small percentage of Management that I've encountered that are like this.  I'm hoping it gets noticed soon and the ones that don't belong in a place like the Arizona Grand will be unable to keep hiding their true colors to their Superiors. I believe it's just a matter if time. 

Back to the positive now. I have never worked with harder working fellow employees who truly care about guests and their coworkers. I do LOVE my job and hope that we can continue to keep the positive attitudes of the hard working employees that this gem of a place has working here!

There's definitely an issue with management or "a the people in power" the women are very unprofessional here and because most of the workers don't speak English well they get away with treating people poorly. I would honestly say DONT work the lobby porter position the other workers talked badly about me in Spanish assuming I didn't understand then they made a coo to get me fired because they didn't like me every day I got hassles that I should find a different job and why I wanted to work there which should have been none of their business nor concern. Management is just as bad as they back these employees since they've been there so long but doesn't
 make it right. I wanted to go to HR about everything they said I had to go to management first and the unprofessional conversation they had with me made me walk out and go straight to HR but even they didn't help so I left because nobody should endure a work environment like this especially when they just wanna work DO NOT work for housekeeping completely unprofessional and they show favoritism

The assistant and the foreman are the worst individuals that I’ve ever worked for. They get on some people for the littlest things, but ignore the major issues. I got yelled at for the most minor thing and when the assistant mechanic destroyed part of a retaining wall with a tractor he didn’t get yelled at what so ever.  Those two have their own little click with some of the other workers. We will see them stopped and talking for at least 20 minutes at a time, but when ever me and one other guy stop and talk for literally less than two minutes we get grilled for it. The work environment is extremely toxic and when there’s a week where one of them is gone on vacation the tension feels much lighter. They also sit around and do almost nothing all day long, except stand over your shoulder waiting for you to mess up so they can tell you you did something wrong.

Don't be fooled by the job description. It sounded like a cool gig to me but I hardly ever got to do anything that I was told that I would be doing, and I've been there for a year (my last day is in less than a week). The schedule doesn't come out nearly enough in advance to have a life outside of work and will change at random. You'll be guilt-tripped for asking for certain days off, and even if they're approved, the chef won't check to make sure you're scheduled off on the correct days. If you want to advance your career in pastry, go somewhere else. The details for the Pastry 1 position are for a high level pastry cook, but they actual work you do is entry-level. I've personally done more at the bottom rung at other places than the top rung here.

Working here was amazing. The banquet kitchen staff were all friendly, the executive pastry chef I worked under was awesome as well I liked my coworkers. However the way the corporate handled the pandemic was really upsetting. I am sure they tried really hard however being led on for three months about job security being there and then getting a letter of termination that my direct supervisor had no clue went out was terrible. 

Covid aside, the HR department was always helpful. They had shoes for crews when I worked there and would cover half the cost and the other half would come out of your paycheck. They had an employee cafeteria where meals were really cheap. 
It's a beautiful place to work as well and the kitchen was spacious with a good amount of equipment. 

A typical day working at the Arizona Grand is was a task but I was able to handle it. Some of the tasks I was required to do was clean cabanas and help deliver food. I learned from my experience how to interact with costumers and guest. People want to be treated with respect and I was able to do that very easily. My co-workers were also helpful. We help each other with tasks in order to run a successful business. The hardest part of the day was being outside in the heat, after all, it is Arizona. The most enjoyable part of the day was being able to interact with costumers, I'm a people person and people relate to me easily.

A typical work day for the Arizona Grand Resort would be fun enjoyable and always a great working enviorment. I enjoyed serving people with great service always had the best answer to a guest at this resort i always put a smile on the guest when they approched and when they had a complement,question or just wanted to learn more about the resort. I always was on time and never disapointed any co-workers. I would say the hardest job about the resort would be keeping track on time because it was always a constant job i was always starting and finishing new jobs and never had time to keep track of time but i eventaly kept track of my time to clock out.

Typical day started when ever you were scheduled. Learned a lot in regards to customer service.  The managers you worked with seemed to understand what you had to do and go through, but managers from other shifts and upper management had a complete disconnect from each shift.  Advancement seemed to be more about who hung out with the managers; rather than who actually did their job.  Hardest part of the job was when the water park opened up and you would have lines to check in that would take hours to get through. Most enjoyable was that if it was too busy to go to lunch they would buy it for us. Co-workers could be fun.

The Arizona Grand Resort was a fun work place everyday, not only was it a beautiful resort but the interaction with the guest was awesome. I learned skills that will take me into other trades in the future. Co-workers are lovely and like family, the toughest part of the job is working with different guest and coming across different scenarios but it just makes you a better person and ready for whatever else comes your way. The most enjoyable part of the job is when everyone from your department would have a potluck or secret Santa or just have a good time enjoying each others company.

Top Job Titles	Average Salary
General maintenance 3 salaries reported	$23.67 per hour
Guest service agent 6 salaries reported	$16.00 per hour
Painter 1 salary reported	$24.00 per hour
Line cook 2 salaries reported	$18.63 per hour
Carpenter 3 salaries reported	$32.00 per hour

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