marketer

Ark-LLC

What is the best part of working at the company?
The best part of working at Ark is that you are family.  For me, I have always been treated well and with understanding. My daddy went to be with the Lord several years ago, everyone was very compassionate and they didn't rush me to get back to work.  They truly loved on me in my time of need.  We work hard and we are rewarded for our hard work.  The president of the company knows me by name when he sees me and he has an open-door policy.  That is what I find  absolutely wonderful.  As they say, "It starts at the head and trickles down". This is the company I will retire from.  

What is the most stressful part about working at the company?
The most stressful part is customer service.  I try very hard to satisfy all of my customers in a timely fashion.  Most of the time it works, but there are times that I just cannot meet their needs when they want a technician within 30 minutes or less.  

What is the work environment and culture like at the company?
The environment is family oriented and we have fun.  

What is a typical day like for you at the company?
A typical day starts with the phones ringing with customer requests.  Then there is the scheduling part.  Scheduling is like putting a puzzle together.  You have to fit the technicians in the job spots for their capabilities, panel type, skill set and what the job entails.

What is the best part of working at the company?
There is nothing good about working at this company

What is the most stressful part about working at the company?
Management is horrific. No training. I was expected to correct years of mismanagement within my first 30 days with absolutely no direction and while having my hands tied behind my back. Contracts with customers ignored for months even years and no work being done on said contracts. Incompetent management. Unapproachable management, Indecisive management, unsupportive management. 

What is the work environment and culture like at the company?
Toxic, unfair treatment, unequal treatment. Company is always putting out fires and being reactive instead of proactive. Columbia office in a state of complete disorder and confusion. Very stressful and unfulfilling. Every day is the same. CHAOS

What is a typical day like for you at the company?
The day is nothing but chaos with one emergency after another due to mismanagement of contracts and staff. Managers giving directions for other department while knowing nothing about the job and then blaming others when things fall apart. It's the most stressful environment I have ever encountered.

Initially it was very fun, challenging and intriguing. But as time went by my affection for this place had diminished from having to working out of town, lack of training, low pay and having to drive around my own vehicle all over the state for companies business was unfair. Forget about advancing or getting proper training, there isn't any room for growth at all. Most reassuring thing about this is the high turnaround rates with PM's and workers is a little unnerving! We all understand Its in every company's best interests to give their employees as little as possible but this place is just on another level.  I never felt like i was valued for my tenfold efforts or skillets. Hard work, loyalty, camaraderie will not payoff in the long run here. Seniority of this company has the say-so and they will always stick you on any undesirable jobs where you will never get ahead or advance. with so many "positive" reviews from their former employees and the constant recurring problems at work maybe its time to address all the underlying issues ?

Initially I was invited for a job interview by staffing agency, and Ark had to pay that staffing agency if it hired me. I was not hired then. About 6 months later I got phone call from Ark offering me fire alarm technician's position. I agreed and worked there for 2 months, but when I saw how mismanaged that company is I found another job and still work in fire alarm industry. During my work at ARK on my first day I got a phone call from new employee who was just hired asking me to give him a ride to work! Apparently, the management gave him my phone number and told him  where I live, and when I told the helper that I won't give him ride to work, manager started asking me to help new employee to get to work. President of the company was very nice, apparently recognizing my experience and knowledge, but the management is horrible. None of the managers are NICET certified, and sometimes tell technicians things that are incorrect and when I ask question and they realized that what thay said is wrong, they get irritated.

I have been working at ARK for almost 18 years. there is a large contingent of the work force at ARK that have 10, 15, 20, 30 & even 40 years working for this company.  The things that keep me here: 1) the people are great.  2) The work we do, is important work.  To protect people and property from harm. 3) We work as a team together for the purpose of protecting people and property from harm.  4) We have a goal of being the best in the industry and we are proud of that work.

Benefits are pretty good, healthcare, dental, vision, 401K, disability, life insurance, supplemental health ins, discount events program.Good vacation and sick leave.

No company is perfect. This is not heaven on earth.  In any business there are problems, but it's a darn good company, run by people who care.  That's why I have been here so long and why I will stay as long as I can.

Very poorly managed company in my opinion. They offered me to move from Service Technician to Service Manager overseeing 2 offices. I voiced my concerns with my lack of Management background and wanted reassurance that I would be properly trained and given adequate time to learn the position. They made me a ton of promises. Within the first month everything related to my department was directed to me with no support or training. When you ask for support or help it is met with attitudes due to the employees being overworked and understaffed. It is a regular discussion in management meetings that there is an obvious lack of training and support in all areas of the company yet they make no effort to correct.This was most definitely one of the worst places to work for. I have never hated going to work until I started working there.


ARK Systems is a great place to work.  They do a fantastic job at being employee-focused and providing excellent service to their customers.  The company empowers and trusts you so you want to give 110%, and when you do the company shows appreciation for that.

ARK's leadership team encourages a good work/life balance.  

The President of this company could teach a lot of executives how to be an exceptional service-based leader.  TOP NOTCH!

I have worked at ark systems for almost 18 years. I enjoy my job because  each building requiring a submittal package is different. So you never get bored doing the same thing over. Most co-workers are helpful and friendly. While I have worked at ark systems it has been my experience that they truly care about there employees because they understand that good or bad life happens outside of the work place.  

I would recommend ARK Systems Inc. as a place to work. When I made the decision to leave a company that I had worked for 9 years - I was unsure if I had made the correct decision, but I have now been here almost 1 year and I am sure glad I made the move. 

Great employees with amazing work ethic. Very understanding about personal issues. Very good benefit package. Very good understanding when unexpeted issues slightly delay a project. Poor dispatching skills on part of LSW project Mgr. PM never orders proper materials requested by foreman. Accounting dept very unsatisfactory performance.

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