inside sales representative

retail sales associate

customer service representative

account executive

customer service technician

Aroma360, LLC

There are so many cons about working here and this is a very honest review out of the Boca Raton office. I will start with the dysfunctional training. They train you for about two weeks, the script is absolutely awful. It is the worst script that I have ever had to read on a call. You are better off creating your own script and using that. The product knowledge training could have been better as well but once again they missed the mark there because many people in the training class was confused when it came down to pricing. The trainers were not so the best either, it was a very unprofessional work environment. They cursed a lot, they said that certain things in training would take place, but those things never happened. The entire class was in doubt within the second week because the training was just so poor. If you do end up coming in late after you call the hotline number, just be prepared for a bad conversation with one of the trainers. You end up taking a test before you finish training, and it is difficult for no reason. The main issue that I had with the test is that you don't know the results once you finish it. Once you get onto the sales floor be prepared to be micro managed. Trainers and managers will hover over your shoulder to make sure that you are working but there are cameras pointing in each direction that also pick up audio, so the hovering is pointless. You will call the same leads over and over and most of those calls will go to voicemail. I understand that it is sales and you must work with the law of averages. But when you do get someone on the phone, most people are totally okay with their current purchase. We were calling clients who already made a purchase and the goal was to upgrade them to a most more expensive unit. Not a lot of people our class called wanted to upgrade to a much higher price somewhere north of $3000+ on a monthly subscription. The music was ghetto rap most of the day and there are certain trainers that are horrible at communication. They will yell at you if they think you don't know what you are doing and overall it is just a very toxic work culture. Only one person in that office where the rookies are located hit the quota. Just one person, so that really says a lot about the training. The work life balance is horrible because the schedule does not make much sense. You five days per week but you don't have consecutive days off. You may have Wednesday and Sunday off. It is not worth working at this company.

Working at Aroma360 was one of the most frustrating and demoralizing experiences of my career. The company culture encourages sales tactics that feel intentionally deceptive. Management even described the approach as “slimy but effective,” which speaks volumes about the values upheld here.

The products are marketed as being made in the USA, yet many arrive with “Made in China” stickers clearly visible. Product sizes were reduced without informing customers, but the prices remained the same. Understandably, this led to a lot of upset customers and lost trust. Many of the smaller scenting units barely work, and I personally question whether the claims of being vegan, organic, or cruelty-free are accurate, as there is no transparency or proof to support them.

Management is another major issue. Many of them are related to each other, and promotions are based purely on favoritism rather than performance or merit. If you are not "in" with the inner circle, you will be overlooked regardless of how hard you work. The environment is toxic. Managers will blow up your phone over the smallest mistake, creating a culture where employees are afraid to ask questions or admit they need help. Mistakes are met with ridicule instead of support.

On top of that, they frequently change the commission structure in a way that makes it nearly impossible to earn what you are owed. It feels intentional as if they want to advertise a commission-based role but never actually pay out commissions in a fair way.

If you value honesty, professionalism, and a healthy work environment, I strongly recommend looking elsewhere.

The diversity of employees is impressive and one of the best qualities of this workplace. It is one of the most diverse environments I’ve experienced in Miami, and I appreciate that the dress code is relaxed and inclusive. However, the company struggles with employee retention. A large part of this seems to come from very short training periods and limited management support. Training is often rushed (around 3–4 days), which can leave employees feeling unprepared when they are placed on the sales floor. Management communication could also be improved. At times there appears to be a lack of support and understanding from leadership, which can affect morale. Because turnover is high, employees and clients often experience inconsistency, and it can be difficult to build long-term relationships. Frequent hiring and turnover may also impact overall efficiency since new employees must constantly be recruited and trained. This can affect team confidence and make it harder to maintain a stable environment. Suggestions for improvement:
Extend training to at least two weeks with more detailed instruction, provide ongoing refresher training for current employees, and focus on strengthening management communication and support for staff. Improving internal support systems and investing more in marketing and community engagement could also help strengthen the company’s long-term success. Overall, the company has potential and a strong foundation, but improvements in training, leadership support, and employee development would make a big difference. At this time, it may be better suited as a short-term opportunity rather than a long-term career.

An employee never leaves a job they like because of the work. They leave because of poor management. I've been with the company for almost 3 years. And in that time, I've seen countless faces come and go either from quitting or getting fired. There are obvious signs of favoritism. Unfair "policy" changes that were NOT YET APPROVED OR FINALIZED. There are two occasions where they did this. The first they gave you the option to decline, but not tell you it will lead to termination. The second, starting now, they want packers to works 7 days a week (including recognized federal holidays). So it is now mandatory only to that certain group of employees to work holidays (labor day, Christmas, etc.), or it has verbally stated that if they decline, they WILL get terminated. HR is literally no help at all anymore. Only half of the warehouse has to suffer the unfair changes in the company. Employees are scared to voice their complaints in fear that they will get fired. The roof and a/c leaks. There's rain buckets all over the warehouse. There's stacks of pallets that look like they can fall over. The workflow is VERY disorganized. They deal with a lot of returns, canceled orders, or duplicate fulfillment. So half of the overworking you do is usually all for nothing. They will try to have you quit before they decide to fire you. But they will still fire you as fast as they hired you. Management is ruining such a great job and causing such a toxic and unsafe work environment. This is a good job to have while you're looking for something better. But if it costs you your peace of mind, then it's too expensive. 

A typical day at Aroma360 involved handling office operations, CRM systems, and inventory management. Over time, I noticed that the work environment was heavily influenced by pre-established cliques, making it difficult to feel included. Growth opportunities seemed limited to those who had been with the company since 2019, as I saw some employees receive multiple promotions within a year while others, including myself, were overlooked despite consistently meeting goals. A management change made it harder to succeed, and instead of providing support, leadership placed blame on the team. The workplace culture often felt discouraging, and communication could have been more professional. Despite being the longest-standing member of my team at the time, I was laid off unexpectedly while newer hires remained, which was disappointing given my dedication. The most enjoyable part of the job was working with my coworkers, but overall, a more inclusive and structured approach to career growth and leadership would improve the company culture.

In the nine months I worked here, I was able to make a good living. However, the management became a chain of jealousy and toxicity. Instances of blackmail occurred when demands were not met, and employees were frequently thrown under the bus for not completing tasks assigned to others. Recently, a "manager" was promoted despite lacking leadership skills, team guidance, and professionalism.

Many employees smoked on the clock and constantly bad-mouthed each other, especially the higher-ups like the presidents. While achieving target numbers may provide some job security, failing to meet them results in being made to feel insignificant. The "managers" and "presidents" clearly favor themselves, making the lower-level staff feel like they're at the bottom of the hierarchy.

Particularly in the sales team, the organization is very disorganized. On the concierge and customer support side, toxicity and jealousy are rampant, with no visible leadership. The attractive pay might lure you in, but don’t be fooled by how corrupt this company truly is.

Every day, I come into work with a sense of purpose. There is always something new and exciting going on, and I never get bored.

I have learned so much about a variety of different industries since starting work here.

I've found that if you put in the time and effort, and keep an open mind about trying and learning new things, you will succeed here. Management appreciates hard workers who are dedicated and passionate about what they do. Don't just be a clock-puncher.

My coworkers and upper management are focused on teamwork, and there is definitely a work hard play hard culture.

The hardest part of the job is staying on top of all of the changes that occur. The company is growing so fast, and there are so many new projects to keep track of. It's important to stay organized and focus to keep up with the fast-paced atmosphere.

The best part of my job is the ability to be involved in so many different types of projects.

The work place is nice in the sense of the layout, the smell and your co-workers. But it’s very unreliable!! I worked in Aroma 360 for a few months and I saw come and go many people. The sad part is that they lay you off out of the blue, without any warning or notice, even if you are doing a great job. They don't give you a two week notice or anything. They just tell you and give you all your thing to leave immediately! HR employee is very nice and is trying to help the company have a strong employee bond but I feel that’s hard to have if personnel is changing so often. Another thing is that there isn’t room for mistakes, management can do mistakes but you can’t if you do they give you warning even if you were just hired or been there for a long time… they also have a poor interest/point of view of the safety of their employees regarding the pandemic. They have said that eventually we all have to get sick! 

I would describe the workplace culture as a level of unprofessionalism, toxicity and micromanagement you only read or hear about.  The floor is completely chaotic with widespread cussing, yelling across the floor, vaping at the desks, loud ghetto music blaring from the speakers, blatant favoritism giving reps priority leads and  Sales reps being told they can’t take lunch until they make a sale just to name a few.  This is your typical boiler room sales job where you’re only as good as your last sale. The majority of the sales floor is on a write up and one step away from losing their job.   The sales reps are openly scolded and micromanaged. Training is a complete joke and there’s no growth or development. You either make the cut or you don’t.  Team leads are undervalued, micromanaged, yelled at constantly and have zero work-life balance. If you value your integrity as a leader I highly recommend steering clear. 

Training: be on time and wait. There is no actual training plan / performance grading structure for you. Everyone is mainly focused on Them, including "trainers". The sales hustle environment is somewhat good, besides the lack of professionalism at times. 

This is a swim or drown job; you'll be 100% responsible for your sales numbers, period (no matter how training goes). 

Things To Know: If you are going to apply here; #1 there is NO job security here (you can/will be fired at any point with NO explanation) 

The most enjoyable part was the unlimited amount of coffee, some co-workers are willing to help you when availability permits (they're working as well). Smells pleasant (depending your allergies, this can mess with you). 

Top Job Titles	Average Salary
Inside sales representative 7 salaries reported	$1,750 per week
Retail sales associate 8 salaries reported	$1,850 per week
Customer service representative 5 salaries reported	$16.70 per hour
Account executive 8 salaries reported	$53,250 per year
Customer service technician 3 salaries reported	$17.67 per hour

Working at Aroma360, LLC: Company Overview and Reviews

Aroma360, LLC

Aroma360, LLC Ratings

Popular jobs at Aroma360, LLC

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected