low voltage technician

audio visual technician

scheduler

programmer

builder

Arqai

A Typical Day at Work

A typical day begins with reviewing customer accounts, project statuses, and scheduled appointments. Throughout the day, I communicate with homeowners, builders, and internal team members to discuss smart home technology, security systems, networking, audio/video solutions, and automation options. My responsibilities include conducting virtual consultations, reviewing customer needs, preparing proposals, following up on outstanding opportunities, and ensuring projects are progressing smoothly from design through installation. I also spend time resolving customer concerns, coordinating with operations teams, and identifying opportunities to improve the customer experience.

What I Learned

This position has strengthened my communication, sales, and problem-solving skills. I learned how to identify customer needs and recommend solutions that provide real value rather than simply focusing on products. I also gained a deeper understanding of smart home technology, networking, home security, automation platforms, audio/video systems, and customer relationship management. Additionally, I learned the importance of active listening, time management, and adapting communication styles to different customers.

Management

Management provides guidance and support while encouraging employees to take ownership of their responsibilities. Expectations are clearly communicated, and team members are given opportunities to develop their skills and contribute to company goals. Managers are generally accessible for questions and assistance while maintaining accountability and performance standards.

Workplace Culture

The workplace culture is fast-paced, customer-focused, and collaborative. Team members work together to solve problems, improve processes, and deliver a positive customer experience. There is an emphasis on professionalism, continuous improvement, and adapting to changing customer needs. Employees are encouraged to share ideas and support one another in achieving both individual and company objectives.

The Hardest Part of the Job

The most challenging aspect of the job is balancing multiple priorities while meeting customer expectations. Each customer has different needs, timelines, and concerns, requiring flexibility and strong organizational skills. Handling objections, managing complex projects, and ensuring clear communication between all parties can be demanding, especially during busy periods.

The Most Enjoyable Part of the Job

The most enjoyable part of the job is helping customers create solutions that improve their homes and daily lives. It is rewarding to educate homeowners about technology, solve problems, and see a project successfully completed. Building relationships with customers and knowing that the solutions provided offer convenience, security, and peace of mind makes the work both satisfying and meaningful.

Where to start? This was easily one of the most frustrating places I’ve ever worked. Between the constant micromanagement, lack of company culture, and the way management and HR handled employee concerns, my overall experience was overwhelmingly negative.

At the end of the day, this company was just a paycheck for me, and that’s all it ever became. If you’re looking for a place where you can build a career and grow professionally, I personally didn’t find that here. Advancement opportunities seemed very limited, the benefits were mediocre considering how much employees contribute toward health insurance, and morale throughout the office and call center always felt low.

There are some genuinely good people who work there, and they helped make the days more tolerable. Unfortunately, that wasn’t enough to outweigh the stress that came with the job. Being written up over minor issues and receiving communication that often felt unnecessarily critical made the work environment difficult to enjoy.

I also felt that employee concerns weren’t always addressed effectively, which only added to the frustration. Over time, coming to work felt more draining than rewarding, and that isn’t the kind of environment I would want from an employer.

The office itself could also use much better upkeep. Common areas, breakrooms, and restrooms were often not maintained to the standard I would expect in a professional workplace, and there were even times when basic supplies were unavailable.

Everyone’s experience will be different, but based on mine, I would not recommend this company to anyone looking for a supportive environment or long-term career growth. For me, it was simply a job and not a place where I saw a future.

A typical day at work would begin arriving into a significant amount of inbound calls, and being bound to the desks for hours on end due to the lack of help from management when it comes to handling the calls, or handling escalated calls. The scheduling teams can never keep loyal employees due to work overload, the incompetence of management & their inability to have any professionalism in the workplace. They also knowingly post higher pay grades of which they would offer, and laugh amongst themselves at those who apply and ask for their desired pay within the range of which is posted. Shady company overall, with even shadier management, these are the kinds of people who could not hold long term careers within any other workplace, so they’ll do everything they can to keep an educated & composed individual from ruining their “sandcastles”. Management would rather small talk about their mental fantasies rather than do what they were hired to do. 
The company is sloppy, and will hire people with records, and then fire them in the future once they do a simply google search. Mind you, this is supposed to be a security company.
Applicant, beware. This is not a place that you would like to “grow” with.

The pay is pretty good compared to other companies, especially for technicians. If you perform well, you are paid accordingly. There are quite a few bonus incentives.

The management leaves something to be desired. More often than not, upper management is not very helpful when issues arise, they just want it to go away instead of listening to how we can make it better.

They are very image conscious and that seems to override other aspects of working here (negative google reviews have a tendency to be blamed on field technicians even when it’s not their fault).

I think this company is way too sales focused and not really open to fixing issues that are already existing (coordination between departments, warehouse, sales, etc). 

The vacation policy has been updated recently to be better so that is one thing that is beneficial. The other benefits are OKAY, but not great. Health insurance is kind of expensive compared to other companies. 

Promotion opportunities are few and far between and you just can’t trust people here.

Would not recommend at all, stay far far away.

Arqai is a dynamic and multifaceted organization with a strong emphasis on technology. If you’re not accustomed to working with cutting-edge tech or at a fast pace, this might not be the right environment for you.

We value hard work and ensure that our efforts are recognized and rewarded. We appreciate and support innovative ideas, offering opportunities for those who bring fresh perspectives.

Our team is diverse, with individuals from various backgrounds. If you're a diligent worker with a positive attitude and a team-oriented mindset, you'll fit right in.

Training for our contact center and technician roles is hands-on and comprehensive. We’re committed to providing the support needed to help everyone succeed in their role.

I personally enjoy working here and look forward to staying for many years to come.

What is the best part of working at the company?
The pay is the best part but it’s not worth it. 

What is the most stressful part about working at the company?
The managers are terrible, the training is almost nonexistent. They expect you to just know everything after 3 days. 

What is the work environment and culture like at the company?
The work environment is hostile and the cutler of the company is bias (if they don’t like you personally, you’re screwed). They do not care about their customers experience, they only care about money. If you have an upset customer on the phone, none of the leadership will want to help you. 

What is a typical day like for you at the company?
Stressful, long, and miserable. It feels like you’re trying to figure it out on your own all day long cause there’s no structure.

This company has a highly supportive culture, and management always promotes those who have earned it. I began my career with Arqai as an Executive Assistant just seven months ago, and I have been promoted twice since joining the team. 

Arqai is a hub of constant growth and innovation. The pace is fast, the work is exciting, and the learning opportunities are endless. I'm constantly amazed by what smart home technology can do for our customers, and I proudly stand by the top-notch products we offer and the team we have in place. 

Anyone seeking a career, not just a job, should join Arqai

There is no growth for anyone who is in sales / customer service, there is only growth for those in skill set based jobs, for example, being a technician.
 The company will not keep you long enough to allow you to grow, and they are looking for “puppets”, AKA anyone who will be fine with the mishaps within their organization, and just do what their told. The hourly rate is laughable for the work that you must undergo, and how each bathroom break / time you get water is timed.
 And did I mention that they will take your commission from you?

A typical day is answering phones, checking emails and solving problems. It's a fast pace and growing business. Management is helpful with answering questions and it is a laid back atmosphere. The hardest part of the job is trying to keep up with the amount of customers calling in and making sure every customer has every question they may have answered to their satisfaction. The most enjoyable part is when the customer is happy and wants to continue to doing business with us and you know you had a part in that.

A few years ago, there were some management changes that impacted me greatly and made working here much better. There has been a continued process in play of improving work life at Uxari. Compared to years past it has improved dramatically. I plan on working for Uxari for years to come.

Top Job Titles	Average Salary
Low voltage technician 47 salaries reported	$27.87 per hour
Audio visual technician 73 salaries reported	$29.81 per hour
Scheduler 34 salaries reported	$26.29 per hour
Programmer 35 salaries reported	$31.86 per hour
Builder 8 salaries reported	$25.00 per hour

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