psychiatrist

licensed clinical social worker

therapist

psychiatric-mental health nurse practitioner

data entry clerk

Array-Behavioral-Care

Array is an organization that fully embodies it's mission to transform access to quality behavioral healthcare. Not only is the organization committed to being a measurement-based clinical practice, but it also prioritizes the mental health and life/work balance of its employees.

The organization is rapidly growing and there is a lot of change - however, leadership makes a considerable effort to communicate change to employees and to provide ample opportunity for employees to provide feedback or ask questions. I've honestly never worked anywhere with such an open door policy or willingness to hear how processes can be improved.

With everyone working remotely, it can get a little isolating if you're not the type of person to get involved in activities. But, Array does a really good job of organizing and providing a variety of ways for people to get engaged, from Affinity groups to lunch and learns to happy hours. There really is something for everyone if they want to get involved.

Coming from a healthcare background, I really appreciate that Array truly is a clinical practice and not a tech company that just happens to provide therapy. The organization has the experience and expertise for me to feel confident in recommending our services to my friends. When interviewing with other telehealth providers during my job search, there always seemed to be an underlying theme of pressure and insecurity that comes with working for a startup. I really appreciate that Array is an established company and our bubble isn't going to burst and leave me jobless.

The culture is very collaborative and departments work with each other a great deal. While this is a positive and helps ensure multiple perspectives are taken into account, it does create a meeting-heavy culture. You have to learn to manage your schedule to stay on top of your work. But, in my experience, management is available and willing to help me prioritize efforts and stay on track.

I also appreciate the flexibility that Array provides their employees as far as scheduling. As a working parent, it really helps alleviate stress of juggling home and work. Array recognizes that the people they hire are the right people to do the job and will get the work done. Simply put, Array treats their employees like accountable adults.

Overall, Array is a great place to work. There are of course some negatives, but they are far outweighed by the positives and it is the best work environment I've encountered in my 10+ years in the field.

Working as a Care Navigator at Array Behavioral Care was one of the most disheartening professional experiences I’ve had. The company talks a lot about being mission-driven and expanding access to mental health care, but in reality, that mission is overshadowed by toxic leadership, a lack of empathy, and a relentless focus on metrics over people.

Under the current C-level team, the culture became increasingly toxic. We were pushed to operate like a call center, expected to move quickly through calls — even when patients were crying or in distress. We were discouraged from showing empathy, and while no one outright said “treat them like a number,” everything about how we were trained, coached, and evaluated made that message clear.

Despite the push to focus on phones, we were also responsible for a heavy list of side tasks that leadership refused to acknowledge. This included rescheduling patients when their clinicians (many of whom were quitting due to the same toxic culture) left or reduced hours, managing internal and external referrals, handling insurance eligibility issues, responding to patient chats, troubleshooting IT problems (without any formal training), and even creating training materials for our department during a system overhaul.

There were no clear KPIs, yet I was consistently a top performer, recognized by my manager and lead. Still, there were no raises or advancement opportunities. It took almost three years just to earn slightly over $20/hour — while living in one of the most expensive states and working two additional jobs to make ends meet. We were even required to sign a document stating we agreed to receive no bonus, despite repeatedly exceeding expectations.

This company does not reward care, empathy, or hard work. It rewards compliance, silence, and those willing to sacrifice their well-being for the bottom line. Unless there’s a complete overhaul in leadership and values, I cannot recommend working here.

While stressful and fast-paced, it is filled with people who truly believe in expanding access to affordable mental healthcare. 

My typical day consisted of 4-6 hours actually doing work, 4-2 hours in meetings. Everyone works on a computer, so we had to be very aware of getting up and moving. Management is open to new ideas, flexible in execution and forward in feedback. People talk every now and then (occasional gossip and petty arguments), but mostly just focus on getting the job done and no one really takes a lunch break. 

Company has bi-annual retreats that are a fun opportunity to get everyone together (lots of satellite offices). Most employees have the opportunity to lead or present at these. At these, people who present on project outcomes rarely take full credit for work and usually publicly recognize the work that others have contributed (this has been a noticeable positive shift in company culture over the past 2 years). The last one came with an open-bar happy hour that was a truly epic. 

Hardest part of the job is properly managing time and wearing multiple hats without dropping the ball. While hard, it's also good for personal development and management is often flexible.

Best part of the job is knowing all the effort you give is helping people get access to mental health care that they wouldn't normally have. Also the people who work here are pretty great to work with and highly respectable.

The quotas/work requirements placed on therapists was outrageous.  They wanted 39 hours available for therapy on our calendars, save the one hour staff meeting each week.  We were expected to have at least 32 hours of therapy work completed each week, or experience a pay deduction. This is an astronomical amount of emotional labor for providers, and not at all a healthy approach for the provision of therapy.  

CEUs offered were primarily geared toward prescribers.  Reimbursement was not provided for therapists, and we were required to utilize PTO in order to obtain required CEUs for the MULTIPLE states they would have us get licensed in.  

Management was completely numbers focused, cared little about concerns from therapists.  Continued to remove autonomy from therapists.  Speaking out and asking questions was greatly discouraged.  Management was inconsistent, difficult to get ahold of, harder to schedule with and sometimes just rude to supervisees. 

I've learned since leaving many have been fired due to illness and disability.

This place is a cancer and epitomizes everything that is wrong with mental health services. An exemplary illustration of how mental health providers are consistently exploited, blamed for the difficulties faced by the organization, and left burnt out beyond repair or fired.

I was referred to work for Array by a psychiatrist that was a coworker of mine at another mental health agency when Array was still called Insight. She said telehealth was the future and the people in this organization were a pleasure to work with. I was curious what telehealth was all about. I am so grateful I tried it and stuck it out while balancing another full time job and starting a private practice. 
Now as a full time employee with Array, I have found that the individual care, attention, training and increasing support Array gives their employees is truly first-rate. 
With growth that is intended to help a larger range of people that would not otherwise have the opportunity to get mental health services, comes growing pains and challenges that are not only temporary, but also managed with teamwork, thoughtfulness and purpose! 

Array has chosen excellent leadership with kind hearts and a ton of knowledge that I truly appreciate and continue to learn from. 
Outstanding employees that value unity, collaboration, diversity and culture are Array’s priority to provide individualized, healing care to our consumers. 
Although I work across the country from many of my team, I have never felt closer to a group of people I have worked with. And It is the culture of Array that makes this possible! 


My typical work day is certainly more rewarding than I had imagined prior to entering into the Telepsychiatry workspace. The support from IT, and management made the adjustment nearly seamless and have continually worked to tune the process of care along the way. I've always felt I've learned from my patients in the course of caring for their needs, and this continues despite the virtual workspace and having learned of the multiple venues available within the organization to remain connected to my colleagues, feeling heard and responded to in what has always been a prompt and respectful manner, has demonstrated a workplace culture that obviously cares for the backbone of its productivity, i.e. it's clinicians. Although the hardest part  of my job has always been the sometimes difficult cases that can be challenging both diagnostically and management wise, the support I have from my colleagues and supervising clinicians, in doing the best job I can is more robust and responsive and in any on-site employment I've had in 25 years. And as always the most enjoyable part of my job as been patient care, and despite the seeming virtual barrier in the realm of Telepsychiatry, I have continued to appreciate the fact that my role can be of some service and benefit others.

InSight is a great place to work! The organization is rapidly growing which is exciting to be a part of but sometimes has its challenges.

People are genuinely friendly and there is a lot of talent and creativity on the team.  

There is never a boring day- always plenty to do, and for my position at least, a nice mix of tasks. People are expected to work hard while on the clock, but work-life boundaries are respected by most managers after hours. Some managers and positions allow for administrative team members to work from home and/or have flex schedules. 

Colleagues are all over the country and the team uses videoconferencing not only for its telepsychiatry sessions, but often for administrative meetings, check-ins and even interviews. 

Staff is encouraged to give ideas for improvements and take on new projects and responsibilities as they see opportunities. 

InSight has definitely experienced some growing pains in the last few years which has been stressful for some positions and departments. Leaders are receptive to feedback though and are constantly working to increase resources.

I worked at Insight Telepsychiatry as a Patient Access Representative. During my time there, I realized the job culture was unsatisfactory, specifically towards people of color in higher positions. Moving forward, it is imperative that InSight Telepsychiatry understands that changes must be made in their work culture. There must be more support for the Patient Access Department as well as have a manager who is dedicated to seeing positive outcomes for their team. My call center manager was never around, barely if ever picked up his phone when it came to urgent matters and even when my uncle passed from COVID-19 never checked to see how I was doing regarding his passing. Mind you, I was working and still on the clock when I was told by my mother my uncle passed away the night of my shift. Corporate never regarded the patient access department in the loop when it came to pertinent information. It was as if the Patient Access Center was an afterthought. 

What is the best part of working at the company?
Support from medical directors and clinical support team.

What is the most stressful part about working at the company?
The clinic with which I was contracted changed from management that was very supportive of the behavioral health team to a manager who was hostile towards behavioral health services.

What is the work environment and culture like at the company?
The company itself is very supportive and inclusive. They were a joy to work with.
Unfortunately, the Scheduled Care team providers are at the mercy of the clinic/facility to which the provider is assigned. I had both excellent & supportive and very unpleasant experiences, depending on the attitudes of facility managers.

What is a typical day like for you at the company?
I was part-time, remote and contracted to a clinic, seeing scheduled outpatients.

I have been very fortunate to attain my position at Array Behavioral Care.  It is a culmination of my career thus far and has afforded me opportunities to use most of the skills I've acquired along the way.  My ideas have been supported and concerns have been heard.  As with any large organization undergoing rapid growth, there has been some confusion about priorities along the way, but the leadeship team recognizes issues as they arise and works to adjust and adapt.  With so many competing priorities to balance, I feel Array is, at its core, moving forward with the right mindset, establishing an inclusive culture of professional development and keeping their eye on the goal of being the employer of choice in our field to attract high quality, dedicated clinicians to provide patient centered, measurement driven, effective care to those with mental illness or struggling with mental health concerns.  

Top Job Titles	Average Salary
Psychiatrist 17 salaries reported	$142 per hour
Licensed clinical social worker 15 salaries reported	$37.70 per hour
Therapist 13 salaries reported	$38.46 per hour
Psychiatric-mental health nurse practitioner 7 salaries reported	$78.14 per hour
Data entry clerk 5 salaries reported	$72,300 per year

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