security guard

safety director

security officer

armed guard

armed security officer

Arrow Security

A typical day at work:
My day usually involved maintaining security at the Candler site. While the core responsibilities were straightforward—monitoring, documenting activity, and ensuring safety—the job was made unnecessarily difficult due to lack of support, poor communication, and inconsistent staffing.

What I believe I learned:
Unfortunately, most of what I “learned” was how not to treat employees. I did learn how to stay professional even when leadership failed to do the same. I also became more resilient and aware of what to avoid in future workplaces.

Management:
The management at Arrow Security was disorganized and unresponsive. They failed to communicate important changes until the last minute. For example, we were only told on May 5th that our site was shutting down at 3:00 PM—with no real plan or warning. After the closure, a termination letter followed days later. This showed a serious lack of respect for employees' time and commitment.

Workplace culture:
There was no real culture—just favoritism and inconsistency. Many employees were unqualified, and some couldn’t communicate effectively in English, which made the job harder and risked safety. Those who tried to work diligently were often overlooked while others were favored for unclear reasons.

The hardest part of the job:
Dealing with disorganization from both the company and site management. There was little to no support, and shifts were often thrown into chaos due to miscommunication and poor scheduling.

The most enjoyable part of the job:
Working alongside a few professional and respectful coworkers who shared the same frustrations but still showed up and did their best every day.

Final Thoughts:
On May 5th, we received a message thanking us for our diligence and professionalism as the site closed down early. But professionalism goes both ways—and Arrow Security didn’t meet that standard. I don’t recommend this company to anyone looking for a stable or respectful work environment

A typical day at work is relatively peaceful, if there is a conflict we can easily mediate with translation, the job is simply essential. I learned any situation can be solved with the right communication skills and if you can't solve the situation identify the problem and contact the individual at a level who can and it resolves really quickly never hesitate to reach out to your account manager if you can't find the right person to solve the situation, and if that doesn't work give dispatch a heads up and continue providing support. Management is smooth and professional most things are taken care of with ease as long as its within reason. Hardest part of the job is the desire to learn, the more you do the position the more languages you want to learn to resolve situations, luckily translators exist both human and Google. Most enjoyable part of the job is that pay check, and knowing there's another good one coming every week.

The company is unprofessional, disorganized, inexpert and there is no communication. The management is unfriendly, not reliable and they don't care about their employees. If you need to ask a question, you could never get a response from them. There is no training at all, so basically when you are hired you have to figure out everything because the company will not help you at all . The company vehicles are unsanitary and awful to drive in. This is the worst security company to ever to work for, so if you are thinking about working for this company "Big Mistake & Waste of Time"!!!! They under pay all of the employees. They allow security guards to sleep on the job, be on their cell phones, disrespect clients, disrespect other employees and when employees are out of wearing uniforms they do absolutely nothing and management allows this to happen. The company sucks and it's losing clients for years and trust me there is more to come. Don't work for Arrow Security!!!

They promise you worksites in your borough, then shove you in empty slots at sites far away & not consistent. They have a super outdated clock in system, you don't even get an employee number. They will exhausted every contact you given them, when they are trying to cover other sites, on your day off, even on days your working. They don't consider the employee at all. I worked at a shelter, we had no break room, (staff privacy) we had no lockers for our belongings, and had to have our lunch break at the tables with the shelter clients.

A day at work involved security management at the Paramount Theatre, Individual Post Inspections and supervision of guards and training of new hire guards also alarm response for ADT alarm systems, I worked throughout Nassau, Suffolk, Brooklyn Counties.
I learned to enforce company policy at all times while maintaining a professional demeanor, I worked along with management and fellow colleagues to provide excellent security service for all clients, I continue to build positive relationships with both the clients and co-workers.
  The Hardest part of this job is being in charge of having to supervise over 60 guards ensuring that the company policies are followed at all times and also responding to ADT alarms and not knowing the severity of the situation. The most enjoyable and rewarding part of this job is that I am able to carry out all tasks and maintain safety and order in my position, I have gained 16 years of experience.

Sometimes I sit and guard equipment, materials and keep civilians off the property. Other times I drive to different mine sites multiple times during my shift and observe everything and make sure nothing has been damaged or stolen and to check all gates and make sure they are locked if suppose to be. Also sometimes have to go unlock gates for the workers to let them in or out at certain times. Have a good boss that manages my hours and days good and keeps check on everybody to make sure they are doing their job correctly. Usually don’t talk to very many workers just only when you radio dispatch or one of the workers are needing something. The hardest part of the job is it is slow and time just drags by most of the time. I enjoy talking to the workers when they need me to do something and I enjoy being around the coal mines because you get to see a lot of wildlife and other interesting things.

As a former Employee, This is how I will start this: there is nothing good to say about this company at all. Unless you are sleeping with a higher up in management, then you, as a regular security officer, will not enjoy working for for this company. All the road managers and any one in the main officer are scum who will try to find ways to get everyone on the field in trouble and will try to write you up for the most idiotic thing possible to make work more miserable that it really should be. Not to mention, the job sites that they send you on: whether there are too far, you don;t have proper training on how each sites what you to do or have you do something that is not in your job title; since when do securities pick up trash or stock shelves at supermarkets or hotels. My advice to anyone is this: expect the worst that this company will do to you.

Management is the worst in terms of organization, communication and professionalism. They repeatedly call you to cover shifts, even after you decline, or have already requested time off. They require 3 weeks notice if you want to use take a day off and often won't approve it until the last minute, or "forget".   Management has no clue as to what their guards are doing in the field as they can't hold a supervisor. Which as a supervisor they expect you to answer their calls (not paid)  and come in on a moments notice. Most shifts you're stuck on doubles because they literally hire anyone who applies to fill posts.   

The only time you get anything from the company is when it's in their best interest, mainly threatening your job if you don't come in on a holiday or snow. 

Avoid if you can. 

Overall the company is horrible no real room to level up unless you know  someone personally not because of your hard work . the office they have in New York City is so unprofessional and disorganized I was disgusted by the way some employees were treated and talked too , there is a bad lack of communication between account managers and employees regarding work information and these are the people signing your checks . if you are a regular guard working with arrow no matter how long you put into the company you will always get the short end of the stick . It’s a lot of under the table business going on  within this company and I believe very soon it will come to light. 

Since joining the team, I can confidently say that everyone's welcoming attitude and unwavering commitment to making the company better is what makes coming to work each day such a rewarding experience. The support here is unparalleled, whether you are asking questions, sharing ideas, or facing challenges, someone is ready to step in and help. Not only am I already gaining new skills, but I am also getting a firsthand look at how a highly collaborative team works together to drive progress. Everyone at Arrow is filled with energy and purpose and I am excited to continue celebrating wins together and pushing each other to be better. 

Top Job Titles	Average Salary
Security guard 22 salaries reported	$21.33 per hour
Safety director 10 salaries reported	$27.62 per hour
Security officer 4 salaries reported	$19.84 per hour
Armed guard 2 salaries reported	$45.95 per hour
Armed security officer 1 salary reported	$20.00 per hour

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