partner

server

memory care director

memory care aide

housekeeper

Arrow Senior Living

On my 3rd day of work I was left alone. No staff showed up and I hadn't gotten any real training. There seems to be some favoritism amongst the staff. Some people do close to nothing their entire shift and aren't reprimanded for it. However when others make a mistake they are immediately talked to about it.  No one seems to care about the work they do. Everyone is over worked and burnt out. Kitchen areas are not clean, dishes aren't washed properly, residents aren't taken care of. Some staff with let residents that need extra help just sit in their dirty underthings and clothes all day and night. It's really sad. The pay is not good... at all. There's not a lot of management support. They're always in meetings or leaving early. They don't come in on the weekends so it's hard to get a hold of them if you work weekends and need their help. They like to push this idea they give you "free" money. There's a %4 raise per year you have to complete your online trainings (which take over an hour at times and you have to do them at work. You have to find the time to them and there are several monthly trainings) , you have to go the monthly townhall meetings even if they are on your day off you must come in and attend and other basic things such as show up to work and not have any write ups in order to get your %1 per quarter. It isn't "free" money. You still have to do things that can be an inconvenience if you're not scheduled to work that day and or if you live far.  Basically the same ol corp stuff .. they say these nice things about being a family, have great values but do not actually apply said values.  

good benefits tho

Working for Arrow Senior Living was hands down the best first job I could have asked for after graduating college. The training was the best I’ve ever received, and I always felt set up for success. From day one, I had incredible support from Home Office, our regional team, and upper management. What stood out most was how involved leadership was, from our CEO to our CSO. They genuinely cared about the employees, the residents, the communities, and helping people grow professionally.

The culture is something special. Everyone truly works together, and you never feel like you’re on your own. Even on days when I stayed late, I honestly didn’t mind because it was usually to help a resident, a family, or a prospective resident. It made the work feel meaningful, and I loved what I did.

This company set the bar incredibly high for what I expect from an employer. It was my very first job out of college, and it shaped how I view leadership, company culture, and employee development. I honestly worry I’ll never find another company quite like Arrow. The only reason I left was because I moved back home, not because I wanted to leave the organization.

If I had to list one area for improvement, I’d say the benefits were average compared to everything else the company offered. But overall, Arrow is an exceptional place to work, and I’m incredibly grateful for the experience and the people who invested in me. I would recommend it without hesitation.

Overall bad experience. They overwork their department heads. No formal training for anyone. This company does not have people who will come in and train you. It’s sink or swim. Underpaid for the work you will do. You can never catch up. You can do your best and it will not be good enough. Some of the higher ups talk to you out the side of their necks. They make people cry. 

Common sense isn’t so common for this company. The nepotism in the home office is crazy. They literally just hand out jobs to their relatives who show up unqualified when it’s time to be a leader. 

Surveys, but never shared survey results? Because it is below average, not a great place to work or live. Never had a state of the union meeting to implement what changes were being made, because they do not care about the people who work for them and live with them. 

They have some rude nasty people working for the corporate. They come in to your community to pester and bully people instead of helping or giving insight of how things could be better. 

Too many bosses not enough qualifications.

Lastly, the pay is not worth what you will go through. Run. 

A typical day of work is structured and usually task driven. My day is full of deadlines created to keep the team motivated to move company goals and initiatives forward in a positively charged manner. Management is concerned with productivity and provides many options for support. The hardest part of the job is getting all the teams aligned due to lack of understanding the big picture goal. The most enjoyable part of the job is learning new things about the senior living industry from our leader Stephanie Harris! The “all calls” our leader offers every Wednesday evenings provide all of our leadership teams fifteen minute snippets of “the why” behind company goals and initiatives. These short sessions also provide insight that help each of us understand what it really means to be a leader. She provides encouragement and resources to pull from company wide. I also like that they promote from within and produce opportunities for people they identify with potential! Arrow Senior Living is a great place to work! 

I was promoted from floor nurse,  to ADON, to DON within a little over a year. Care partners are very difficult to deal with. They do what they want even when reprimanded. Management did not back you up even though they said they would. Nurses were the same. There was no way to get staff to do their job. Residents were great. The facility I worked for needs more experienced management that will follow rules and have staff follow rules. Documentation is horrible. Medical records are a mess. Med carts are a mess. Not enough staff for the high care that is there. More of a skilled facility than an assisted living. Staff made a comment that the DON (me) never came out of the office except to eat. Arrow requires numerous meetings daily along with projects, and assigned areas to clean. One housekeeper is not enough. I wish I did have time to spend with the residents. For the price people pay to live there, they should have better facilities, better staff, and better food choices. Staff prides themselves on running off DON’s. 

Typical day at work for management is being micromanaged every second that you're there with zero support from regionals. I learned how important is to set boundaries. Management is the most horrible I've ever seen in all my years. The regionals are underqualified for very unprofessional and  they have their favorites which shows and if you reach out for support it's held against you. It's hard to get answers from them unless you're being targeted for whatever reason. Way too many team meetings. Nepotism from upper management.   Hiring family that is not qualified in positions they should not be in. Employees are just a number. Salaried employees are worked to death and not appreciated for all the time that they put in. The hardest part about my job was letting this company make you feel less than it really made you question you're worth. The most enjoyable part of this job was definitely the residence and getting to know them and employee engagements.

This is a company that truly cares about the residents they serve. I see - over and over again - employees going above and beyond in their care. This company also invests in their employees; they continuously strive to meet the needs of their team members - whether its physical needs with good wages, free meals, incentives, great benefits, or coming alongside to meet other needs, via the availability of counseling, life coaching, and creating an environment for everyone to succeed and belong. This company thinks outside the box and values creativity - they excel at discovering individual gifts and creating an opportunity for that gift to be used. It is also a place where your leaders will help you find your "just right" fit. It is a fast growing company as well, so there is a HUGE amount of opportunity for advancement. If you are someone who loves working with seniors, and gets excited about innovation and being a part of building something great? This is the place for you!

Now that I'm working at Arrow, I can't imagine working somewhere else. The culture means SO MUCH to the leadership, and I feel like a valued individual every day. Over the past 10 years, I have held positions all over the country and each has been challenging and rewarding in amazing ways.

- Arrow really understands that I have a life and a family and encourages me to maintain a balance.
- They really live their core values.
- I feel like I belong and that I'm part of a team working together to achieve our goals.
- I have always been paid well for my work and I know that every position is paid at competitive rates, often $1+/hr over other senior communities.
- I come to work energized every day. I'm excited to solve problems & meet our goals.
- I deeply value the company's mission to bring the highest quality senior living. It's not just lip service, it's like I get to be a part of a culture where I can say "this is what I would want" and we get to make those ideas a reality.  I really feel like I am making a difference and we are making a difference.

The only reason most of us stay is because we genuinely care about the residents—but management makes it incredibly hard. The Executive Director is rarely involved unless regional is visiting, and then it’s all for show. HR doesn’t respect confidentiality, even when they say they will. The turnover rate is insanely high in every department—except management, of course. Staff is constantly overworked and burned out because we’re understaffed and don’t get the support or resources we need to provide the level of care residents deserve. Even high-paying residents aren’t getting the care they should because there just aren’t enough hands to go around. When we try to voice our concerns to higher-ups, management finds ways to shut us down or stages everything to make it look like things are fine. Instead of fixing the real issues, they just push us to our limits, telling us to ‘do better’ and ‘do more’—but there’s only so much we can do without the help we need.

The management is grossly incompetent. Profit and sales are driving force of administration. Too many residents in AL that need skilled nursing. They improperly use hospice care as a band aid to keep residents that aren’t suitable for assisted living. Definitely an environment where eventually staff or a resident can sustain avoidable injuries. The DOW attempts to “delegate” as many of her responsibilities off to staff (regardless of qualifications or license) while she does the “fun” stuff of hides from families or leaves early to care for her family. I (Care Partner) have been left with the nurses keys and instructed to do med count with staff and traveling nurse because DOW couldn’t stay to do it herself ….iykyk. 

Top Job Titles	Average Salary
Partner 1226 salaries reported	$19.80 per hour
Server 862 salaries reported	$16.51 per hour
Memory care director 519 salaries reported	$19.67 per hour
Memory care aide 580 salaries reported	$20.30 per hour
Housekeeper 246 salaries reported	$16.99 per hour

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