delivery driver

order picker

supply chain coordinator

pilot

first officer

Ascent Global Logistics

Typical day at work included requiring to stay an additional 45 mins to 1 hour after your shift ended. You are not allowed to leave until the next shift takes ownership of your work. Managers and team leads add no additional assistance, just hand out work even if your shift is about to end, instead of dividing the work load evenly between the grossly understaffed department. On top of having to handle your trips, you were also expected to train all new employees if you were good at your job. If your trip went south, you were still expected to handle all of your other trips with minimal help. Only charter teammates were required to stay in phone queue, managers and team leads did not help with that either. The midnight team leads is lazy. The day shift manager is rude, talks down to employees and handles things unprofessionally. They took away WFH, and constantly threaten to take the weekend WFH days away. Constantly boasts of record profits each year, yet no one had received a raise in 3+ years. Received our yearly bonus only after inquiring multiple times. Terrible home / work life balance. Mentally and emotionally draining. They took away our breakfast and lunches. The company that was once progressing, is now regressing. 

Very clicky and political. It is like high school all over again!  Everyone there is someone's friend or relative. They like to get their besties hired so they can sit around all day and chit chat and go on smoke breaks while everyone else works hard. It's a hire your relative and friend fair!!!! This company's higher folks are immature, dramatic, and have no management experience. They blame anything and everything on HR so that they take zero responsibility.  Ever see the movie Mean Girls? Example A. Micro-Management factory of nobody's. ZERO trust in you to do your job! Do not waste your time with this company. The harder you work, the more no one likes you. They promotes stackers mostly. Upper Management are in the dark. They love to hire folks with no experience, pay them next to nothing and never give raises. You do not like it? NP, they will say hit the road. NEXT!!!!! They do not care about people. WHAT A JOKE! 

I would not recommend this company to other owner-operators. I asked plenty of questions during the recruiting process, and followed up promptly through every step of the lease-on process, but the one thing that I was never given an answer on, was the compensation for owner-operators. 
It wasn’t until I saw the contract that I realized why my question was avoided. I am not going to disclose anything as that would be inappropriate, but if you decide to do it MAKE SURE YOU READ EVERYTHING METICULOUSLY. 
I decided against, since it was obvious that the move would not benefit me at all as an owner-operator and for that, I was treated like absolute dirt which I did not take offense as you need to have thick skin in this business, but it definitely reinforced my decision that this company was not a good fit and that I made the right choice. 

Once you're learned the processes for your specific team, each day is pretty much the same. It can be a bit a repetitive, but it does help immensely with work/life balance or if you have other obligations outside fo work that require more of your energy. I have learnt a decent amount about the supply chain industry, but it is hard to move up. It feels as if you can only move laterally. Management overall is nice and appreciative. They are understanding and if you go out of your way to say you need help, they will do so. The culture isn't the strongest, but I appreciate management's efforts to throw some parties or skype (zoom) parties during times of Covid. The hardest part of the job is volume of work at times. Sometimes people from other teams or offices will need to help out. The most enjoyable is the work/life balance to focus on other things.

I have been with the company for 4 years now coming from 2 other logistics places.  This is the worst managed company I have ever been apart of.  Management will make promises in order to get what they want.  Then when it comes time to deliver, they will make all the excuses in the world as to why they cannot hold up their end of the bargain.  I was promised job promotions, raises, etc.  I received the bare minimum, it only took me 3 months of looking before I found a company who offered more money, better benefits, less hours of work.  The only positive I can say is that your peers are some of the greatest people you will meet.  DO NOT WORK HERE.  

During exit interview, I was never asked for any feedback during my time here.  This just goes to show how they don't care about improving. They will use and abuse you like drones.

Are you looking to sit around and barely work or be a business owner treated like a poor company driver, or be told your communication needs to be limited when you are just trying to get a run or details? Then go to them. Because you will be treated like the dog **** they wipe from their shoes. You will be treated great at first then after a few weeks they will spit in your face and barely work you. But the second you call them out for their lack of promised miles they will get you miles from home and tell you they are canceling their contract with you and will not pay that days miles nor get you home. This company does not know logistics and they are just as you’d expect from a company out of Michigan. Stuck up jerks that only care about themselves. Run away. Run away and don’t look back. 

After the mass layoff and split from Roadrunner, people were moved into vacated leadership roles.  The leaders did not have working knowledge of teams they supported.  in addition, during the layoff, they were only focused on salary.  So the people with knowledge and experience were let go, which left lower level "doers" trying to fill the roles of leads, manager, directors.  In addition the new Chairman has a shady past which says a lot about how the company views culture and respect.  Overall, avoid this company if you can.  Poor pay, extremely poor benefits, poor leadership, shady practices in the Corporate departments.  

This company has been sinking ever since being sold to Roadrunner.  The management is really poor - they just laid off a ton of people.  No real value proposition in the marketplace.  If you're looking for sales experience, you're better off selling literally anything but third party logistics.  Their rates are garbage and the inside support is nonexistent.  Everything is blamed on sales and you are constantly having to battle internally for every single shipment.  Customers are constantly being called on by cheaper and better companies that will actually do what they say they will do.  HR is very poor - and the management are from the 1980's and have no idea what they're doing.

There are some long-term employees that really have set the culture to be a very accepting and friendly environment.  Ascent is going through some growing pains right now, but the executive management is very motivated to make positive changes.  The job can be very stressful as I work in the expedite division that manages unplanned emergency shipments.  This division has often not hired for peak season as usually there are lulls in the business.  Therefore when shipment counts are high the hours are long and stressful.  These last two years it has consistently been busy, so work/life balance can be very difficult if you're in a manager or above role.

Fantastic front line employees on the local level made working for Ascent a pleasure.  The local leadership team (Hudson, OH.) was amongst the best I've ever experienced in my professional career.  A supportive, family oriented culture made life in the office pleasant and enjoyable.  Leadership on the executive level (Cudahy, WI.) is disjointed and poorly aligned.  Poor communication leads to confusion and doubt.  There is a severe lack of trust in the executive leadership team and experienced sales and operations employees often talk to each other about the lack of direction and knowledge.

Top Job Titles	Average Salary
Delivery driver 9 salaries reported	$27.00 per hour
Order picker 10 salaries reported	$30.50 per hour
Supply chain coordinator 3 salaries reported	$17.00 per hour
Pilot 2 salaries reported	$131,175 per year
First officer 2 salaries reported	$57,170 per year

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