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Athena

Just a heads up that I am somewhat a newbie here in Athena as I have started working last July 19 only. 

Client - I matched with a good client which is what mainly dictates how you perceive working in Athena once you get through all the initial processes. I'm thankful for the team I matched with since the tasks are clearly defined and you are provided the resources you need to accomplish tasks.

Support Management - From my EA coach up to Finance and the weekly syncs and monthly meetings we have, I think there is a lot of avenues where we can share our feedback. As long as you let the right people know then they'll work with you to address whatever comes up as a blocker.

Work-Life balance - Knowing that this is a permanently WFH setup gives me a clearer picture of how I can manage my time as well as future vacations without worrying too much about taking time-offs. The feel of the job is a far cry from taking in calls in the BPO industry (4yrs+)  in that I'm not on a sleep-eat-work mode only, I actually have time for myself and work on stuff I enjoy.




I was a virtual assistant prior to joining this company but I resigned because you are not allowed to have other work engagements when you join here. The training was very rigorous, even if you have experience, they will strip you down, as if your previous work experience doesn’t matter. I learned a lot in the training though, it’s one takeaway I had with the company. They are very CLIENT LEANING, so if you got matched to a client who loves to complain and criticize everything you do, good luck because they will terminate you right away. They pretend to listen to your side but they already made up their minds to terminate you, even if it’s them who matched you with a client and you have no say on that. They will even ask you to redo everything just so it will fit client preference. I have one batch mate that was honest and said he and his client are not a fit. He was given no chance but to resign. No wonder this company is mass hiring. A lot of EAs leave even if they don’t want to. They were terminated. Look elsewhere, your time and effort will be wasted in this company.

I've been working in the BPO industry for a few years before I decided to change career paths and join Athena. I've hopped on different BPO companies before, hoping to find the best company to work for - but to no avail. Until I found Athena. I can't explain how happy I am to be working with brilliant and supportive people who always think outside the box, promote a great work culture, and nurture everyone to be the best version of themselves professionally. Athena not only care about your wellbeing but also cares about your financial goals. They provide great compensation and exciting benefits to each employee. Happy to be a part of this amazing team!

The first thing that comes to mind when I think of Athena is its amazing work culture. The support system and community that they built is amazing. They (company execs and managers) also take their time to address the grievances of the employees every month and try to present a solution for it after. They even prioritize our mental health and are currently looking for an exec that could spearhead programs and projects to improve it and keep us from burning out. 

As for the pay, it’s competitive, and it comes in weekly. They recently had a pay increase to account for cost of living. 

Overall, Athena is the best place to be to get that work life balance, and the life of financial independence.

EA Role: It's fun because you learn something new every day, It is not a BPO job and it is not stressful but it requires excellent communication and proactiveness.

Support: We have an EA coach who provides bi-weekly one-on-ones to help you with challenges and to listen to how you're doing with your client. The training team is also active in making sure we have the tools we need to be more efficient in what we do.

Community: We also help each other and people are very approachable as long as you're also doing your part. There are weekly huddles with mini activities to get to know each other more and to have fun.

Athena is just beginning its growth spurt. So regardless of your role, anything is possible.  If you're trying to jump start your career or you have so many things you'd love to accomplish or you just love the breakneck speed, you should seriously consider Athena.   In BPO-speak, you get all the benefits of being in Batch 1 of an account / campaign / company. 

At the same time, the company is very strongly guided by the proper values and accomplished leaders.  It's a truly perfect match of possibilities and stability. 

But for me, the very best description has three words: PET SUPPORT PROGRAM



Training was great and learned a lot especially if you are starting your EA/VA journey. Though only a handful can be used in the actual client work if the company has a niche. Tools are not 100% provided by them nor the client so you have to be resourceful. They may overlook client-EA relationship if client is too busy to answer surveys. There are OMs who will trigger your performance anxiety if you are reported by your client without looking into the details. 

This is the best company if you have the skillset and requirement. Very generous pay and flexible work hours so long as you fulfill the needs of your client timely and efficiently.

Overwhelmingly positive on management & leadership. It's like an assembly of the best leaders you can find in this industry. Transparent on all decisions and company status.

Massive layoffs before Christmas, Poor decition making and no accountability, gossip culture that comes from the COO, The CEO inmature and throws tantrums, leadership roles are given to friends of the CEO and COO, company lacks functional structure, processes, and accountable leaders, They change their core business, trainings, recruiting process, tools TOO MUCH but not strategically, blame, Fear, gossip and unethical culture that comes from csuite leaders 

One of the things that made me fall in love with Athena is you feel that you are cared for—from training, salary increase, equipments, benefits, learning resources, workshops and etc you are covered. They take care of you **extremely** good here. 

I remember I was praised by my client—the whole community celebrated with me because of that 'single' accomplishment. Every single one, boosts you up when you win and helps you when you are in need. Truly a community unlike any other. 

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