nuclear medicine technologist

Atlantic Medical Imaging

I liked my job at first, but when schedulers started quitting, it was not a great work environment. There are meetings every first Wednesday where managemenr informs on numbers and how well the department does, but I didn't like hearing things like "you guys took 54,000 calls this month and lost 4,678 so the numbers could be a little better" when we had 30 people fielding that many calls. Otherwise, benefits are AWESOME, bonuses are pretty good. Pay is definitely low for amount of work and expectations, but they try to keep up with the market. The other big issue is management. They ask for critique on how things can be better, then don't take your advice. They also require you to know a lot, then they take away the resources that help you do your job, like being able to reach out to techs for help since they have expertise. This requires emails to tech leads, waiting, then calling patients back, which is too much to have to do while still being expected to take over 50 calls daily. Overall, I think AMI wants to do great work but they bite off more than they can chew by worrying more about company growth and gaining more locations than about making sure staff is happy so they will want to stay and help. It's not the worst place to work, but can definitely can be better. I worked there for 2 years and NEVER got off the late shift even after several people had quit, and people who started after me got to be on the earlier shift before me. There was no loyalty to seniority when I was there. They also make decisions on the fly, like the choice to change the while phone system, and you have to just go with it. They do pay for uniforms with your name on it and you get a new top every year.

A typical day as a technologist revolves around: correcting billing , referring doctor ordering error's, and scheduling errors. Operations and management are a disaster. No one in charge of operations, work flow or management has any idea of what actually transpires during a typical day. Equipment is old, and completely outdated. Any constructive criticism regarding AMI's operations are ignored, and considered a personal attack. Office managers, and department managers are largely condescending, and self serving. Your work life, and wages are based on how much the person writing your evaluation likes you, not competency or reliability. If I had to choose one word to describe the company's culture it would be: oppressive. No employee representation, HR is a nightmare. Because this company has the south Jersey market cornered, wages are low. All the technologists who have left are making at least $10.00 per hour more elsewhere. Think twice before submitting an application.

I was hired to work under the technicians as an aide and a receptionist AS NEEDED. The TA position was to help bring patients back to the MRI and CT room, and working on the schedule for the next work day. Things I was used to as I worked at a technician in PT, which was the main reason I was hired. 

They completely ignored that part of being an aide and put me up from as a receptionist permanently, which again was as needed. I also had to be an aide so I was constantly overworked and annoyed that they failed to train me for the position I was hired for. When I vocalized my problem, assuming the lack of communication from HR, they made it my fault for being “confused”.

It also took a whole month to even start the job nonetheless so I was out of work for that long, only to be treated terribly. 

The benefits are good, but pay is mediocre. Front desk is constantly dumped with more work and they’re drowning in it. Management definitely has favorites, even if they are the office bullies or people that just make your workload worse, or just do nothing at work but twiddle their thumbs. If you have an issue and bring it up to management, they will beat around the bush to try not to address anything. There’s your usual office drama and mean girl cliques. Scheduling dept. acts like they haven’t been trained at all for their positions and majority of stuff they do are silly mistakes that could’ve been prevented, that the techs and front desk have to fix. The patients then take it out on the techs and the front desk. Oh, and good luck if you want to take time off of work or put in PTO. You’ll hear countless complaints from patients every day about the paperwork they have to fill out as well. 

This company is organized and well structured for efficiency.  They regularly want feedback from patients as well as employees so improvements can be made in areas that lack their standards of excellence.  I find upper management always accessible, professional and I have always felt appreciated.  This company has a positive vibe and I honestly couldn't be happier.  The pay is great, the benefits are great.  They are involved in the communities they serve.  They involve their employees in various holiday contests, charitable events and healthy living incentives. Best company I've worked for in my 30+ year career in Radiology billing.

Minimally educated staff and CE is not encouraged.  Poor management at each site. They won't tell you but, you will be expected to travel at a moments notice to another site to work for the day or even just a few hours without compensation.  They expect you to do things you are not trained to do or experienced in doing.  Tech heavy company is not welcoming to other health professionals, giving the company a more technical, rather than professional feel to it. Not a patient focused company. Good starter job in the field.

The patient truly comes first at AMI. 
While management does its best to balance scheduling with reasonable expectations, it has an extremely complex management structure which makes it difficult to determine who you report to at any moment. Especially if you work at more than one location. 
AMI has about one dozen offices scattered through Southeastern NJ.
The hardest part of the job is that EVERYTHING involved with the company is computer-based. So, the workflow gets slowed or stopped if there are IT issues.
The most enjoyable part of the job are the wonderful people on the team and the patients we serve.

The only good thing at AMI is the PTO time, when and if you can even take it.  It is 6 hrs per paycheck, every two weeks.  They give you great medical benefits as well if you are going to take them, but the vision and dental are garbage.  The pay is TERRIBLE and not even worth the headache. management does not care about employees in the slightest bit, you can not take PTO when it's inconvenient for them, and the raises are garbage.  They only care about themselves and themselves only.  

When I first started this company wasn't as large as it is today, and most of the management- human resource people were with the company for many years ( decades). In the past 3 years this has changed dramatically. Everyone is new and at times unaware of protocols that were set in place years ago. Last employee handbook was written in 2011, since then there have been many changes but it was never updated. I still enjoy working with my co-workers like my job, what is lacking is educated management.

I worked the front desk, checking patients in, took care of submitting billing to the insurance company's. I scheduled procedures and handled the phones and the medical records.  I was able to work directly with the patients who were often anxious about the procedure they were coming in for so I was able to be the first person they had contact with and it gave me to opportunity to answer any questions they had and was often able to help them relax and calm them.

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