host/cashier

accounting specialist

cook

cashier

baker

Atlantis-Casino-Resort-Spa

If you don't catch an eye of one of the top managers, then your job is fine. If for some reason one of them doesn't like you, then you are doomed. Doesn't matter how good you do your job, doesn't matter that you provide great customer service and customers say good things about you, doesn't matter that your direct managers think you are a great employee. They will harass you on a daily basis just because they can. And nobody can do anything about it. HR will listen to you, try to provide some 'counseling', put it on file, push it further, but then nothing happens, nothing gets resolved, and then you are an even bigger target for bullying.  And all the mean things are said to you quietly with a smile so nobody can be a direct witness. I personally witnessed how casino manager told one of the hosts that she has zero taste in clothes and her choice of outfit makes the casino look terrible. It happened right on casino floor, and then that poor girl had to go to greet a player being almost in tears and still having to keep smiling. I however had another manager on my case, she would not say anything about the appearance but she would make little comments about how to do my job (which by the way she couldn't do and had no idea how) and finding the most inappropriate time for that for example pulling me off to the side in the middle of the conversation with a customer. 
Micromanagement is at its best. You can't do a right thing if it's not approved by all the levels of management. Everybody is treated like they are replaceble that same day, which is not true. Some positions can't be filled for months because nobody wants to work there hearing other employees how they are being treated. And by the way I don't know what other reviewers ment by having a paid lunch? You don't, they don't pay you half an hour of your day, so they can legally keep you 8.5 hours before paying you overtime. Even if you don't eat that horrible food for the employees you still don't get paid 0.5 hour every day, it's 2.5 hours a week, 10 hours a month, 120 hours a year that you don't get paid, so every year you work 3 weeks for free for that company

Management frequently insults and belittles team members (stupid, lazy, incompetent, etc.) often in front of guests and other employees. Management also threatens to fire people on a regular basis. Team members are told often that they are easily replaceable and expendable. Managment in multiple departments overheard complaining about employees that are veterans (why can't they just follow orders, like they are supposed to, instead of asking why it's done that way) one of these conversations involved a department director. 

Workplace culture is supposed to be Forbes culture. Yet, the only people required to follow it are the supervisors and below. Forbes culture towards employees is entirely disregarded by leadership. Actual culture is one of micromanagement, hypocricy, and management through intimidation and fear.

Lack of training creates safety issues for both team members and guests alike. Staffing levels do not represent requirements needed for call volume or size of the property.

Work schedules changed on a whim and within short notice. Parental obligations are not considered. Neither is school course schedule (even though HR policy is that education is a priority.) Response given when issues were brought up was "deal with it or find a new job." 

Team members look out for each other and warn each other about management trying to find reasons to punish or fire other team members. 

Harrassment complaints have a tendency to be ignored until there are numerous complaints in a short time made directly to HR.

Granted vacation requests are seen by management as something you should be grateful they were willing to do. Often, they will single you out before or after your vacation.

Hardest part of the Job is the entitlement of the guest and how they treat others. In combination with the atrocious management.

the most enjoyable part of the job is the fellow team members at the lower levels.

Healthcare is very expensive and not very good.

A typical day at work starts out with a time clock that takes at least one minute per person to clock in. Of course, there aren't many time clocks around, so I will use the one closes to my department. I then have to start my day by starting up a computer, loading at least five programs, people updating me on information, and getting extremely busy. Usually the supervisor will let other people go home early for some unknown reason, leaving me with even more work. Then I get to my break, where I go to the cafeteria that should probably be inspected by OSHA, because I don't know a single person who hasn't gotten sick from the food down there. Come back from break and continue working. It gets pretty slow and then when it's time to go home, I have to wait another few minutes per person to clock out.

My co-workers are nice and equally frustrated with the establishment and management.

Don't get me wrong, the actual place is wonderful and very beautiful if you are a guest. The management doesn't really listen to what you have to say. When they do, they will agree but won't actually do anything about the issue until it explodes and someone loses their job. They play favorites a lot...but instead of playing the favorites with the ones who work hard, they play favorites with the ones who don't do anything and call in all the time, or have connections to more important people.

Most enjoyable part of the job is getting a paycheck and two days off away from the place.

Hardest part of the job is not getting sick from the cafeteria food and staying away from all the office politics.

Working in the sales department for me was bad to mediocre (on some days). Usually, its a team of four coordinators , but usually only one or maybe two gets hired, and I can see why now reflecting back on it. While the employees are nice, (however still felt left out in a sense) including the director. The director in specific always made me feel like I was never enough no matter how many things I did that day, or week for that matter. I never felt “really” supported. I would pull my hair out and cry everyday at the desk considering how stressful the environment was and how much I was doing to prove to myself and others how hard working and determined and exicted I was initially, and I never felt comfortable talking to my director. Respectfully, I think the director needs better guidance and support for his employees. Overall be a better not just leader but mentor. Constant reassurance would've helped. I dont think he realizes how stressful the job is all on one person, and that person just needed his encouragement, support and his trust. However, moving away from the job was the best decision I could have ever made for my mental health. Please, do better in the future. Have conversations with your employees, make sure they understand the task, need help, or how is there overall mental and psychical well being in general. 

First week working on The AV “Team” the supervisors talked nothing but trash on the entire team! Training was impossible due to their lack of knowledge. They don’t take any advice to make the department better, just want to keep it sub-par. It’s very fragmented and a disgrace. Their Gain Structure is all wrong, guests keep complaining of “crunchy audio” in the banquet rooms, tried to let them know what they’re doing is overdriving the speakers in the rooms but they didn’t want to hear it. Also the stage where the band plays is gained wrong, players keep complaining about not being able to hear the band in their in-ears. Asked for the manuals and was told “I wasn’t gonna learn how to work the gear or learn anything about it with the manual”, ya that’s if your to dumb to know what your reading you won’t!! It took them months of me asking for them to get me just a couple manuals. Set me up for failure!! The worst supervisors I have ever had! They need to go to a class to learn how to treat people! I didn’t want to put up with the abuse so I quit!! IF YOU HAVE ANY KNOWLEDGE IN AV LOOK AT GETTING A JOB ANYWHERE ELSE OTHER THEN HERE, NOT BECAUSE THE ATLANTIS IS A BAD PLACE TO WORK BUT BECAUSE OF THE AV TEAM IS A JOKE!!! ONCE THESE SUPERVISORS GET CAUGHT TREATING PEOPLE LIKE GARBAGE AND GET FIRED/LET GO I COULD SEE THIS TEAM TURNING AROUND AND BEING GREAT! 

Atlantis has a great reputation for those people coming into town looking for the best service and food, which without a doubt they find at Atlantis. The company definitely knows how to please and deliver to their guest, but they really don't know how to do the same for their employees, or at least that's my I experience working there for 7 years. The company will treat you like another number to fulfill the numbers. The health insurance program they offer is not good. Their cafeteria has a nice relaxing area in the back so you can unwind from the casino, though the food in the cafeteria seemed to be the leftovers from buffet and banquets at least on half the menu offered. I've seen people fired for taking "trash" which belongs to the property. But never for improper management, as long as they fulfill the numbers. Executive management needs more communication with the people who deliver the services to all their happy guests.  Good place for opportunities if you want to move up and learn, but don't expect anything back, besides what you make an hour and a free meal a day. Hourly salary should increase at least a little. Reno is getting a bit pricier.

A typical day at work, I would always be atleast 15 to 10 minutes early drives me crazy to be 5 mins early makes me feel late. My position started at 7 am, and we would first prepare and make sure everything was ready for the Therapists, Estheticians, and also the guests by 8 oclock in the morning. Throughout the day we kept ourselfs busy making sure there was always something to do! As well as our first responsibilities as mentioned in my resume. Everyday i learned somethng new, and wanted to learn more at that. From learning about how to deal with all different kinds of guests, to what you can do to make yourself a better employee, or to better the company. The hardest part of the job in my eyes is trying to get recongnition of doing a good job. My Co workers are awsome, everybody has there flaws, just be a positive person. What I enjoy most about this job is how I learn so much about running a business and customer service skills, and I cant complain about working in a healthy inviroment.

The job started off fine, but proceeded downhill through-out the years. Co-workers leaving for better opportunities. Having new people and problems way more frequently. Getting yelled and cussed out happened to me every weekend by guests. Other departments looked down at us and we received little support. Job description did not give a realistic expectation of what would happen on shift. When things get difficult you are not rewarded well for it. You could possible receive a free pizza voucher or buffet for 2 on their raffle system. Machines seemed to be down all the time due to the lack of a dedicated technician for our department. The area of the department is technically never "closed" which made restocking, maintenance of equipment, and cleaning difficult especially on busier days. It felt like we were running a skeleton crew every day hoping the day would be slow. 

This place taught me to be thick-skinned and for that I'm grateful.

I worked at Atlantis for many years. The management is terrible and favoritism is huge in all of the decisions that are made. If it is busy you will not get a break and likely will be forced to stay hours past the end of your shift without a chance to eat anything or sit down for a few minutes. The managers will yell at you on the casino floor in front of guests with little to no care to who sees or hears, for minuscule things (such as you not picking up a dirty glass or emptying an ashtray you didn’t see in time.)
The other employees are generally amazing and the environment can be a very fun one to work in. Money can be good based on your shifts and the sections/bars you are given, but if the managers don’t like you, or you turn down the last second overtime they try and force on you, you will be put on the worst shifts in the worst sections making no money until you have to quit to find a job that will pay your bills. 

Day to day work in the AV team varies from slow to hectic like any other full time AV job in town, but what makes the Atlantis fall short is it’s horrible upper management. 

Be prepared for:

-Unrealistic expectations from upper management members unfamiliar with AV/IT systems.

-Lengthy wait times to get gear you need for the job(if you get it at all).

-Little room for advancement. Don’t expect a raise unless you have a competing offer from a different company.

-Consistently doing work that falls outside of your umbrella of responsibility.

-Being yelled at or scolded by directors/managers from different departments.

On the convention floor/events side, the sales and catering teams understand little about AV systems and rarely seem to communicate the client’s needs properly on a BEO. It’s “normal” to have to completely shift your entire equipment setup at the last minute before a meeting begins.

All in all, would not recommend employment here.

Top Job Titles	Average Salary
Host/cashier 13 salaries reported	$12.47 per hour
Accounting specialist 1 salary reported	$18.00 per hour
Cook 2 salaries reported	$19.50 per hour
Cashier 7 salaries reported	$13.36 per hour
Baker 7 salaries reported	$18.00 per hour

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