field service technician

site coordinator

service technician

mechanical designer

sales manager

Atlas-Copco

A day at work starts right off as soon as you arrive. I need to check my email right away since I work with my counter parts in Germany. The time difference causes limitations of receiving and sending information. You just keep moving on from there. Pick up where you left off on a job the day before. Checking for new build books to show a new unit (job) has started. Giving a copy of the serial numbers to the Material Conformance Specialist to verify the serial numbers on the parts. Once they are verified you are able to move forward on the new jobs as well as the one you are presently working.

I have learned that it takes a good team to complete the QA requirements. It takes a good team of people to work together and keep encouraging attitude as well as keeping the human part of your selves comfortable with each other.
I work with a very good team, we support each other and give help in any manner we can.

Managers have varied from one end of the spectrum to the other. I have had managers that will stand behind your work and support you when needed. I have had managers that micromanage the group and a manager that was not so hands on in the daily work completed. It did not matter who your manager was or how they managed the department, your responsibility is to do your best at your job no matter what.

The hardest part of the job can be the customer. They make last minute changes in the documentation they require. If it was not included in our PO to the vendor they are not responsible to supply the documentation or test results. At times it is a cost we have to cover to complete the dossier to the customers satisfaction.

The most enjoyable part of the day is when I can talk and relax with my coworkers. When we can all say we did our best and a job is completed and the customer is satisfied. It gives you a good feeling about your work when some one says thank you.

They are never ready for any of the new hires. They have no computers set up when they arrive, no permanent work spaces, and the typical first assignment is to "help" build proto units which ended up being trying to stay out of senior staffs way as they couldn't be bothered to get them involved. In the defense of the staff, they were under a lot of pressure from management to get things done yesterday and seemed very stressed.

They do not introduce company resources and software to employees in a reasonable time nor give comprehensive training. So you are left constantly asking coworkers how to use the company specific software like BCPS, an oracle based program. They advertise being ISO 9001 certified, which they are, however 9 out of 10 employees didn't know this when asked, let alone know where the database was. Once finally directed to it, it is clear that it isn't being maintained or taken seriously, thus there are no resources to familiarize yourself with company policies. But that doesn't matter because, and I quote at least 3 other senior staff, "It doesn't matter what the policy is, we never follow it anyway." (Not a joke.)

It will be very difficult to join this company if you come from an organized business or non-hostile work environment. There are almost daily meetings (with the conference room doors open) where leadership gets short tempered with staff. It is awkward and uncomfortable. The work that has been released is very clearly not reviewed and blindly approved by leadership. The BOMs are riddled with errors, product structure is half missing, drawings are incomplete, and the designs are not validated or verified. You will be stuck cleaning up someone else's mess and pressured into half assing it to "stay on schedule".

Parts don't come in to print or on time. There seems to be little disciplinary action for the suppliers as few if any parts are rejected. The suppliers appear to know this and take advantage of it, thus you are left to clean up another mess.

Everyone is stressed out and many new and senior staff are actively looking for other employment opportunities. The culture here is very aggressive.

There are many safety rules and focuses by the company, which they will follow, until they become a burden financially or inconvenient.  Despite the rules, asked to work over 12 hours, work on equipment too heavy for one person, and told to deal with it.  In the beginning, you will not be properly trained on equipment, again typically told to figure it out or just call other techs for help, meanwhile charging a customer over $120/hour for you to troubleshoot a machine you've never even seen before.  Your training is either trial-by-fire or sitting in a room for 3 days watching several hundred power point slides instead of any hands-on training.  On-call several weeks a year.  Told salaries and raises are negotiable, but if brought up you will be told that it isn't up for discussion.  3% raises, no matter what responsibilities and extra workload you take on or extra equipment you become able to diagnose and repair.  I saw many technicians apply for sales or parts jobs to try to get out of the back-breaking field work, and all were denied because techs are hard to replace and belong out in the field making money for the company.  After several years all I can say that was good about the company was the benefits package.  Vacation time, 401k match, and insurance rates were all above average.  However, salaries are below average.  I often had customers offer over $10k more to come work for them.  I really loved a lot of my customers and co-workers, and I wanted to retire from Atlas Copco, but lack of opportunity to advance and the dehumanization of technicians by dispatchers and management left me disgusted.

Atlas Copco has great benefits and you will require them as they work you 65-70hrs per week, 6-7 days a week. They will tell you it's just until they get caught up, or until things smooth out....but they never get caught up and things never smooth out. Every meeting has UN-obtainable goals provided by a management team that DOES NOT want to change their processes. A typical day at work starts at 6-7am putting out fires to get a job out the door that is already late from the day the order was taken. After 5pm time is spent completing daily tasks that should of been done while you were taking care of emergencies all day long. Around 7-8pm you go home, do some MORE work there, and then turn around and come back again.  Most Sundays are spent working from home. Forget your family, your friends, the gym, or ANY outside activities you may of had. Vacations are paid for by coming back to work that NO ONE did while you were out - imagine the hours you put in that week! Some people have heart attacks, have siblings die, have major surgeries, and are ALL expected to return to work in record time and NOT put the company in harms way. It's all about ATLAS!!! They have no heart, just a dollar sign and you are just a number....a cog on a wheel. So, if you like working towards that hole in the ground in the cemetery - this is the perfect place for you!

A typical day involves stretching and a safety meeting at the beginning of the day. after this, we gather our work supplies and report to our production areas. The early part of my day involved preparing a rig to be painted(masking, sanding, and wiping), until the units are ready to paint. After this I would either paint the machine, or start preparing the next unit for the upcoming shift.

I learned many things, such as safety procedures, the various functions of drilling rigs, how to operate a forklift, handling of hazardous materials, and many other things.

Management is extremely safety-minded, putting safety priorities before production. Managers take personal responsibility for the well-being of their employees.

The most difficult part of the job is working in very hot or very cold environments. You tend to sweat a lot during the Summer, so hydration is of paramount importance.

The best part of the job is good pay, with voluntary overtime. you can stay late or work weekends if you want(sometimes doubling your weekly paycheck), but is not required. You are guaranteed weekends off if you desire.

Atlas copco puts the cult in culture. It would appear to be a well rounded, established company but once you hire in you see that most employees are related to upper management and HR is comprised of one man and several women who are all carbon copies of each other.
Management is never held accountable when they give bad direction or don't respond at all, instead the company would rather invest money on a professional coach to help build trust with management again.
A typical day would be filled with sales demanding you process their orders despite not providing the correct information to do so, several meetings that could have been emails and constant teams messages asking for assistance.
I learned to never take on extra work without extra pay because Atlas will take full advantage of your willingness to grow.
The hardest part of the job was asking for training for the job the manager doesn't even know how to do and being sent to multiple wrong people who didn't understand what I was asking for help on.
My coworkers were the best part of the job, they made it survivable as long as they could.

The leadership here is non-existent. Supervisors, flow coaches, line leads, are put into positions based on relationships instead of experience, knowledge, and even worse basic competence. No one takes ownership of situations, all of the management (mid-level management at least)  practices "passing the buck". Line employees are treated as expendable, no attempts made toward motivation, and they are consistently talked down to. Moved into a new building and apparently had no strategy at all for implementing production, or had an insufficient plan at best. The culture is one of extreme murmuring and complaining as everyone has a story of incompetence to tell. The plans of production are marginal at best as they have plans to ramp up production in this facility to approx double. The only thing that will double will be employee frustration, horrible leadership, and a culture that is in no way geared toward meeting expected goals. This has been my absolute worse experience every working for a company of this magnitude.  Corporate needs to clean house, getting rid of all mid-level management, institute leadership training, smart goals, and motivational skills. BASIC BUSINESS PRACTICE!!!

If you like to be overworked and underpaid in a higher than normal stress level for 10hr work days and work 6 days a week this place is for you! The management team here is the worst I've ever seen. The 2 managers are like dealing with High school children every day. One is a hot head that blows up at everyone at any time for any reason and the other does not have a clue about what's going on. Neither one should be managers that deal with employees. You are set up for failure from the beginning. Your job is to quote, PM, and diagnose tools so you can order parts for repair if needed. You seldom have the proper parts to make a proper diagnosis. All the test parts that are available are old if you can even find them. There are limited test stands so you are always waiting on one to become available. The tools that atlas copco produces are way overpriced and for the most part junk. The pay is sub-par for the job you do. The only good thing about this job was the benefits package and the employees that work here. The rest of it is terrible. There is a better way. Do yourself a favor and steer clear of this place.

Atlas Copco is a global company with over 40,000 employees in just about every country in the world. We provide products and services to many different industries, including Mining, Oil & Gas, and Construction.

I have been involved with the Sales Management side of things in both the Mining and Oil & Gas Industries. During the last several years, Atlas Copco has done a very poor job with regards to the marketing, pricing and stocking of their products, which have led to a steady decline in market share. Upper mananagment is unwilling to change their approach to these markets and will, in my opinion, continue to lose business. Watching this happen is the hardest part of my job.

What I enjoy the most is the interaction with my various customers. I am in constant contact via phone calls, emails, and face-to-face visits. I have been allowed to work from my home office for many years, which is a very good perk.

Management as a whole, have tended to be very slow to act and are more reactive than proactive. This permeates throughout the lower management as well.

In the beginning this company is great to work for, over time more and more workload is piled on, the stress levels also increase. Management is like a merry go round, every two or three years they rotate around the four regions. Sadly, most managers for this company are ill-trained for their positions and end up being trained by subordinates. There are lots of shenanigans in management as well, I have been blocked from advancement more than once all the while employees that perform poorly get advanced, in a couple of cases there were obvious signs of advancement due to unethical activity. Sad to leave because there are some good people there. The bad outweighs the good. Bottom line is more important to this company that your health and well-being. If you choose to work here, I will say to plan on leaving after about 4 years, use this as a professional steppingstone at best.

Top Job Titles	Average Salary
Field service technician 4 salaries reported	$30.00 per hour
Site coordinator 12 salaries reported	$26.00 per hour
Service technician 8 salaries reported	$30.00 per hour
Mechanical designer 13 salaries reported	$34.14 per hour
Sales manager 1 salary reported	$60,000 per year

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