engineer

customer service representative

senior engineer

gis analyst

janitor

Atmos Energy

A typical day at Atmos Energy would consist of answering phones to attend to customers needs. Helping with their accounts regarding payments, closing and opening accounts, handling bills. The management for Atmos Energy was great. Each team had their own supervisor, even with our own the other supervisors still made it a point to make sure they were able to help you even if it didn't deal with their team. Even the managers of the whole call center made it a point to walk around and make sure everyone was happy. There were always events going on at the call center to keep the atmosphere happy and keep everyone smiling. Company picnics, food days, even small games during your lunch just to give you a small break. The managers would even grill for the entire call center. We had our own teams of about 8-14 employees per team. Even though you had your own team you were apart of you still had to do the work yourself per customer as they came to your phone. The co-workers were amazing. They made sure they would help in any way possible to benefit the company and everyone else. The job had its ups and downs. Loved how it was 90% of the time fast paced and there was always something to do. There was never a quiet moment while working for Atmos Energy.

no tolerance  of being late or sick.  if you have the flu you better come in  and spread it around otherwise, it will account against you.  on the phone working with customer, for two hour take a 15 minute break back on the phones, for another 2 hours and lunch, after lunch back on the phone for two hours and break then back on the phone for 2 more hours.   Somedays there is training, team meetings or meetings with out supervisor. No overtime unless it has been approved prior .The  stress of this jobs comes in taking emergency orders,  You can not make a mistake, there are so many ways to make an error handling emergency orders. Lots of people, that have been there a long time get walked out. I am talking 17 to 26 years, how scary.  I was told, the people with this much experience  can't make an error on an emergency.  They  are considered "Seasoned". The best part is the customers,  Most are wonderful you get a few that have issues, but if you listen and try to help them most are thankful.  Atmos Energy does allow ways to help those that can not pay their bills.

My typical day starts with reviewing my presidents schedule for the week/day and preparing all meeting rooms for daily meetings.  I assist our eight VP'S with anything they need in preparing for day.  I assist our other employees 120 with any needs they may have. Answer phones and meet and greet any visitors to  the appreciate employees office or meeting rooms. I have learned  various ways to help/assist  our employees so that they are successful in meeting the needs of our customers by supplying a safe and efficient product.

Our company culture is one that I live by,  not just at work.  We strive to Inspire Trust, Being at Our Best, Bringing out the Best in Others, Focusing on the Future, and Making a Difference.

We have 450 employees in our WTX Division.  I believe the hardest part is not  being able to visit with our employees more often. 

Every part of my job is a blessing to get to do everyday and assist all of our employees. I do  get to volunteer to help in a lot of our community involvement events by giving back to our community.  That is by far my favorite part of my job.

A typical day at work begins with me checking my "to-do" calendar for any deadlines needing to be met. After completing my morning tasks of running reconciliation reports for different accounts, I focus on what's left to do for the month before closing. I've learned how to use different programs that were implemented to make the accounting process a bit easier and maneuverable while working with a number of different accounts. Management is excellent in being available for me and the other employees whenever a problem or issue is encountered, and while micro management is not exercised, deadlines are always met, and productivity continues to emerge to the next level. My co-workers are easy to work with, and are very helpful as the company embraces teamwork. The hardest part of my job is fighting the urge to get most of my assignments done for the month in one week! The most enjoyable part of my job is the fact that it is not stressful at all.

This job is not for the faint of heart.. you run into heart breaking situations where you may not be able to help the person you’re talking to.. The benefits are GREAT, pay is good, you get a really good amount of PTO and most of the managers are very nice and helpful. But it is draining emotionally, there are situations when you have to follow certain guidelines that aren’t in the customers favor resulting in verbal abuse (which I totally understood) you’re trained to be an advocate for each customer but I found myself letting more people down because I had to follow compliance. For some people the great pay and benefits out way the conversations that make you feel like you work for a payment arrangement hotline or a 911 dispatcher. But for me I couldn’t listen to anymore people telling me they can’t pay their $500 bill because they had a gas leak (Atmos will not make adjustments for gas leaks because it’s considered gas used and it has to be paid for) Atmos is not a company that’s willing to give their customers fair exceptions in more serious situations. 

If you're working in the call center the one in Waco in particular you'll most likely have great people on your team.  For the most part all of the customer service reps are good people. HOWEVER that's where it stops. With the exception of a few most likely your supervisor is overbearing, shows favoritism or is only holding on just long enough to retire. If that's not the case your supervisor is really just a very untrustworthy person. Management is out of touch with what's really going. They try to implement changes they feel will help you however they don't do the job so they have no idea of what you actually go through with the customers. The pay is above average and the benefits are pretty good. There are perks like a Christmas bonus and 3 weeks paid time off but at times even that isn't enough to deal with the stress of the job. Then there are the irate customers that will belittle YOU because THEY didn't pay their bill. And all you can do is take it. If you have a high threshold for stress go for it

Inconsistency in enforcing policies, poor safety culture that revolves around talking about it 24/7 and not taking serious concrete steps to truly be safe,  “interesting” financial practices, no drug enforcement (dont ask dont tell), Pencil-whipping compliance activities, poor fleet management,  rampant nepotism that disrupts achievement of success and wastes money, relies on raising customer rates to cover losses and make up for poor accounting and financial policies. Allows contractors to bribe their way into work.

There are many good employees and hard working people busting their backs to provide good gas service however there is a cancerous vein of leadership that openly allows shadow deals and behind the scenes activities that poison the greater good.

As one of the leading natural gas providers in south Louisiana, I was senior service tech for Atmos Energy. Here there is a lot of responsibility that comes with the service tech title. I’ll start off by explaining that being a service tech you are responsible for every underground Natural gas pipeline in our area which covers Houma, Bourg all the way to Belle Rose, La. Also I am a first responder in all emergency situations, which means that I handle all emergencies, must protect life and surroundings from danger and keep the emergency under control. I find and repair gas leaks on major pipelines and residential service lines when needed; therefore I work alongside large equipment at times and effective  with multiple hand tools. Being a service tech I work in all weather conditions while providing great customer service at all times. I attend monthly safety meetings to obtain any new information that might needed where safety is priority.

•	Responsible for reading meters on assigned routes, documenting meter readings, reporting any tampering, safety hazards or damage of company property  
•	Answer Customer general inquiries regarding meter reading and services
•	Responsible for the safe operation of company vehicles  
•	Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations via trouble messages and trouble codes in the hand held. 
•	Update and maintain pertinent information and coding such as client addresses and meter locations, to the accounts via the handheld.
•	Report to service departments any problems such as meter irregularities, damaged or compromised equipment, or impediments to meter access, including dogs and problematic customers.
•	2 week Cross-trained with the Construction department Irving, TX to detect and fix leaks
•	Worked on main slabs

What is the best part of working at the company?
The staff is excellent and the training program was extensive.

What is the most stressful part about working at the company?
You are expected to deal with emergency situations with very little information while maintaining a specific checklist of scripting over the phone with frustrated customers, and can be punished for missing said emergency.

What is the work environment and culture like at the company?
The work environment is clean, spacious and full of benefits. Unfortunately the culture is undermined by cliques within the call center and agendas that led to my resignation.

What is a typical day like for you at the company?
A nine hour call center position typically speaks for itself. It's a positive experience going off the work itself, just stressful.

Top Job Titles	Average Salary
Engineer 5 salaries reported	$113,200 per year
Customer service representative 5 salaries reported	$15.70 per hour
Senior engineer 4 salaries reported	$120,875 per year
Gis analyst 3 salaries reported	$53,000 per year
Janitor 2 salaries reported	$22.75 per hour

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