service delivery manager

test engineer

senior consultant

manager

financial analyst

Atos

This role was working from home which probably contributed to some of thw issues but Atos is making no attempt to fix this. Despite 12 weeks of 'training' , still basically had no clue how to approach most issues customers would call with. First week of training consisted of getting logins for Atos systems and a few dull online training quizes. After that it's on to the buddy system where you are paired up with someone and watch and listen in while they take calls. The point of this is so that after a couple of weeks you can move onto taking limited password reset calls. Sounds fair enough, however the buddy in question whilst being very nice was taking full calls as normal and doesn't really have time to answer your questions and so you take notes and hope for the best.
Next is limited calls which you have a limited understanding of at this point as it has not been explained how user account are structured or work. You have a buddy who you can remotely ask to come and help but essentially spend a lot of time apologising to the customer while you wait for help.
Then you're back with the buddy taking notes while they answer calls again. However this form of training relies on every type of call you may face happening while you are watching which obviously does not happen. What happens is you end up with notes which say "if customer has problem A, do fix X,Y and Z" which is great until they call with something not covered during your buddy sessions. At this point you can look through the knowledge articles which are available and assuming you can find the right article it might have a fix you could try. Many issues are not covered here however and aa you will still have no idea how the company infrastructure works or even what most things are you will be clueless and try calling Level 3. Here most often an impatient person who sounds like they have just woke up will answer and after briefly listening to the issue will give a long sigh and speak to you in a tone which screams "how do you not know how to do this?!"
At this point you may ask your team leader amd explain you are struggling. The team leader whilst very friendly will basically say something like "ah you'll get the hang of it eventually" or "Yeah eveyone struggles for the first 6 months or so but you will figure it out eventually".
When you are put onto full calls it will be with frighteningly large gaps in your knowledge and understanding. The customers in turn will then get frustrated at you as you dont even know whito start fixing their issues and your stress levels will start to rise.
I am a confident IT user with experience in networking and software development but all of the knowledge required here is enterprise level stuff and knowledge of the BBCs systems specifically. This was my first job in IT. If you are looking to get a start in IT this is not the place to do it, look elsewhere. Adecco are filling bums on seats for Atos with little to no vetting and Atos doesn't seem to care that its 3 months of 'training' is a waste of time and money.
All this for £10.20 an hour

Typical day at work - Going into the lab to prepare gear or sit down in the conference room to wait for upcoming meetings on Microsoft Teams (depends on what is scheduled on the calendar)
For change windows where network changes are going to happen or when network hardware needs to be replaced, that happens usually around 2 to 6 AM in the morning. That could be 2x a week on average depending on how busy it gets.
Responsible for maintaining inventory of network hardware for projects and purchasing network hardware online and also getting them from the warehouse.

I learned a lot about how to be independent with the usually meetings with project manager and fellow network engineers on a weekly basis. Planning ahead  and asking questions is important to be successful for the job.

Management is kind of hectic. Because its a IT company to client relationship. Communication can get bad at times when dealing with clients and you have to do things without notice from time to time.

I got paid salaried and on average you will be working 50 to 60 hrs a week.

Hardest part of the job well in my case is getting used to a linear sleeping schedule because its not going to really happen because of the working hours needed for change windows  after park hours and dealing with that 2x a week.

I enjoyed learning a lot and getting hands on with equipment. Getting to know a lot of talented network engineers between multiple teams.





They put everything on the techs:
Data Center drawings per strict guidelines (every detail) temp, humidity, tags, warranty, repairs, wiring - very picky
Data Center log books - have to match badge reader access 
Data Center security
Inventory of all assets 
Ordering of assets and why you need them
Tracking assets - again a joke total mess! 
Deploying assets
Decommission assets in detail make and model
Disposal of assets
Wiping Server drives per SOP - takes hours
Pulling Server per SOP
Activate Network ports - wiring a mess in DC 
Print Server administration - many old outdated printers in que
Printer maintenance to include Zebra Bar code printers - outdated junk
Installing Printers / Moving printers / ordering supplies 
Phones 
Unlocking bit locked pc - works half the time
imaging/ deploying pcs  -  if the image server works 
work station setup and moves 
Tape library duty / tracking per SOP Backups - who me?
Compliance Training Classes - which is a Joke 
Retrive pcs / Pull drives for pcs
Send Drives out for offsite backup 
Document drives sent out
Receive Drives back 
install drives back in pcs
image pcs / deploy pc / track the pc
Call in for Warranty Repairs 
Escort the repair tech 
all that and plus doing trouble tickets..

You could save them a thousand dollars by repairing a printer and they will give you a doughnut as a reward.  and then  complain about it.

Most of the management team work from home depending on all the work being done by dedicated desktop support team but management team is not fair with the desktop team. There is no loyalty in the company. Loyalty is one way i.e., you have to be loyal to the company but company doesn't have to be loyal to you. The word Loyalty merely remains in the dictionary, it doesn't apply with the companies. Regardless of how many years of service you have provided to the company, if there is a small/minor error from desktop support team, management will write report against the tech and terminate the position. Not keeping in mind all the credits management gets is due to the desktop support team holding the platform for the company. Who gets the big pay & bonuses, management team, I am the prime example/victim of such situation. I have trained so many new comers in the company for what, so that the management team can fire the tech who trained new comers and hire them for entry level salary and fire the one who has been there for quite some time making little more than new ones who just started. This may sound very negative but the fact/truth remains the same, can't be hidden.

Worked in 2 areas. One was good, with a good manager just was a bit of an outsider as was one of the few remote employees. Second one was a great job, but manager was non existent, did no research on his own, and basically informed me that the truth doesn't matter, and Proof of the truth doesn't matter. You need to operate in a CYA environment. If given permission, be sure to get it in writing, and store outside of Atos systems.  Be sure to save all conversations with your manager off network.  

Atos claims to be completely ethical and do the right thing, but know of numerous complaints regarding managers with no follow up or feedback. 

Internal prejudicial discrepancies between Europe/US areas were starting to cause concerns in the team. 

You will be forced to put work in your name that other people people do, to protect them, and cause you to get the blame. 

You are treated like a robot, every minute of your day is watched. You need to qualify to WFH . Productivity constantly brought into question even if your efficiency and productivity are over 90%. There’s a low morale in the building, everyone just seems to be waiting for the weekend or their next holiday.

There’s no kitchen appliances ie. fridge, kettle, microwave. So, if you're wanting something hot from home you’ll have to go to the cafe to buy something to eat. 

There’s a  high staff turnover. High up management tend to give us bad new towards the end of your shift so we have to wait until the next day or over the weekend  to ask any questions or raise any concerns. 

You’ll be given a generous holiday allowance but good luck trying to get the time off.  I would have to book my holidays over a year in advance to get them and they blank out all school holidays, Christmas etc  so it becomes a first come first served basis or a pull the name out the hat situation. 

The pay is awful, you could do the same job elsewhere and get better pay. The stress isn’t worth it. If you’re thinking of applying for ATOS maybe think twice.  

I had high hopes that since Atos is a vendor for Microsoft that the opportunities would career worthy for a jump into new possibilities. Unfortunately this is not the case at Atos. There is not a progression scale to promotion nor a structure that allows professional growth. Also once promoted, HR takes forever to bump up pay to match the position. Although, they do pay for certifications. Yet there isn't any weight to them once received. This is a good ole boy scenario. Basically its not what you know. It is who you know. Microsoft has a high input on job promotions. This is disconcerting considering I don't work for Microsoft. Microsoft also micromanages Atos and its employees. This is really a violation of labor laws. As I feel I should be paid by Microsoft and not Atos. Lastly, the environment is toxic. Majority of the employees are looking for new jobs elsewhere. Due to a variety of reasons, the reasons being lack of career progression, negative work environment, and no regards to professional expertise.

Our team contracts to provide all the IT needs for a local government utility provider.  We provide HelpDesk and Network support and complete Service Requests in a timely manner.  
I've learned technical lingo and concepts.  I've also learned many aspects of Project Management.  As part of my job, I am responsible for keeping my team on track to meet deadlines and keeping them supplied with necessary materials to complete the tasks.  
My manager is a highly technical people person with a great sense of humor who makes working for him a pleasure.
My co-workers are all part of a close-knit group that works tirelessly together to accomplish the goals of our company and our client.  Each one of us are concerned with providing a truly great customer experience.  
The hardest part of the job is not being able to be as proactive as we would like since we work for a client IS Manager who operates reactively.
The most enjoyable part of the job is working with the client user base (approximately 150 users) and with my team.

I had a great salary because I worked very hard for it at a popular entertainment company before they outsourced over 1000 employees in 2005.  For the next 13 years there was only 1 raise for this group of employees and 2 months later Atos took back that raise due to "economic reasons".

Some parts of the IT department were worked like dogs; others of us were often looking for work.  It didn't seem to me that 'loaning' individuals from underworked groups to help out  the overworked groups was ever a consideration.

When I asked management where there was the greatest need (should I learn more about Excel or SQL or Perl...), I would be told "just pick something and go with it."

We were repeatedly told "there is no talk of layoffs for anyone in our group".  Then suddenly half my team was laid off and our jobs were given to employees in the Philippines.

In short, there is no appreciation for accomplishments or loyalty.  Additionally there is no job security.  Because of this I found I had no 'pride of ownership'  working for an outsource company.

I literally loved the entire team that I worked with across all facilities both out of state and in state. I was fortunate enough to meet several parties who are truly amazing both in and out of the working world. However, in terms of support for employees; they are severely negative in terms of different needs/requirements. Based on my initial experience; I did attempt to go back later after letting them know my personal situation. Based on their conduct before/during/after my employment- it was clear recruitment is key but retaining employees through various life scenarios was not at all in their priorities. Unfortunately, their professional conduct displays "everyone is replaceable" sadly. However, the training coordinator/SME that I had at the time was more than understanding and helpful. He was fantastic and to this day, I have yet to find a trainer in any role as professional, talented, accommodating, and competent as he was. If I ever encounter another trainer as exceptional as the one from the Fargo, ND office; I will most definitely request that party to mentor me. The man was truly gifted in his role professionally.

Top Job Titles	Average Salary
Service delivery manager 1 salary reported	$109,000 per year
Test engineer 3 salaries reported	$70,000 per year
Senior consultant 3 salaries reported	$141,667 per year
Manager 3 salaries reported	$111,667 per year
Financial analyst 3 salaries reported	$63,000 per year

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