host/hostess

bartender

cook

server

concierge

Auberge Resorts Collection

During my first week as an AM server, my supervisor 'no-showed'. Apparently, she checked herself into rehab leaving me as the only FOH staff member on the floor that morning. The MOD was the Spa Manager and she just sat at a desk while I was running between the kitchen and the floor. Tables needed to be cleared and set, and I was literally sweating.You would think that if a manager saw a server in the weeds he/she would help out-especially a server that just started and if the supervisor didn't show. But, not this one. 

As it turns out, the Marketing Manager was just as bad. Anything relating to the restaurant was beneath them. They just sat at the front desks rolling their eyes and talking trash. Somehow, they convinced the GM to require a server to be standing on the stairs to the restaurant floor at all times. This way, they wouldn't have to do anything restaurant-related. And, while it might make for a great picture in a magazine, it doesn't make sense when you are the only server on the floor. Questions regarding how this was supposed to work wouldn't get an answer from the Restaurant Manager. Questions like: How am I supposed to toast bread, make an espresso, put together continental breakfasts, room service orders if I can't go into the kitchen? I needed the job, so I stayed. If they want me to stand in one place and do nothing all day for $10/hr, while my (new) supervisor does all of the work, I will. But, it wasn't easy. Have you ever stood in one place for an entire day with one break? I have. It's brutal. It's physically painful. And, I'm not sure it is legal either.

Also, when I started, I needed a letter confirming that I was working at the hotel and that I would have earnings of roughly X. It took more than 2 weeks to get 1 sentence printed out. For some reason, this was a huge deal. There seemed to be chatter about why I would need such a thing, and the GM had to clear it with corporate HR. Are you kidding me? It was for health insurance that I am mandated to have. It is subsidized because I can't afford it on my own. Hence the letter stating my earnings. 

As for earnings... Servers pooled here. Except another server was stealing from that pool. Multiple complaints to the Restaurant Manager yielded no results. This same server was fired from her nursing job for stealing medications from patients. She was ordered to go to rehab by a judge, and she lost her nursing license. Why was this allowed to continue? 

Management was a tragic mess.

frankly it does seem like a decent place to work but the way they run housekeeping is a nightmare . there is a huge communication issue which partially is due to there being a language barrier which is understandable but it goes beyond s that the managers (who speak English) don't seem to want to communicate or care about properly training employees. everyone of them is gonna tell you something different so you never really know what's what. a lot of the coworkers in housekeeping seemed nice and wanting to help but its hard teach someone when there's no way of communication cause they may be able to show you how to fold a towel but its impossible for them to tell you the ins and outs and the dos and don't, but frankly in managements case there really isn't an excuse cause i've been in places where they'll have the managers train you if there isn't anyone else that can do it but these ones just don't care enough. I told them i wasn't ready to be on my own but they didn't care. I ended up having a panic attack cause they put to much on me before I was ready. and also if you're working the night shift it should pretty much be in the job application that you have a drivers license so you can drive the golf carts, but its not, I don't know why i was hired sense i don't drive. Overall some other departments might not be as bad the employees as whole seem really friendly i'm not sure how management in other departments would be but if you at least can communicate and rely on your coworkers when you managers are useless you can get your job done, but with housekeeping was prodomintly Spanish speaking but i didn't really see that in any other departments.  If you speak Spanish or are bilingual you'd probably do fine in housekeeping cause again the coworkers are great, but if not you are kind of on your own cause the mangers don't care. but there are good benefits to working there and the pays good but for me it just wasn't worth the stress plus the management didn't even seem that welcoming like they kind of seemed annoyed the first day even though i came early. Like most place i feel try to make the new employees feel somewhat welcome to give them an incentive to stay but frankly it was the opposite which is odd considering this is a hospitality buisness  .

Dont be fooled by the gorgeous resort, I would not recommend working in the office unless you are a director of some kind. There was little to no training to work as an itinerary designer and the resort does not prioritize training. They constantly ask you do to the impossible at an unrealistic rate then make you feel personally responsible when it cannot be accomplished. They will not give you a consistent schedule or any holidays off. Some days we would have to be there at 6am,  then 10am then 2pm at random. Expect to stay until midnight occasionally. If you have a family or pets the unsustainable schedule may not work for you.Somehow only male co works had their preferred days off honored, everyone else was at the mercy of the managers. You may also never see the sun if you work in the crowded windowless office. Most of the people there are as sweet as can be but the managers look for any chance to write you up. They will also personally take credit for anything you do. It is a very corporate competitive environment despite the very low pay. On several occasions there were no managers to be found and I had to run across the resort to take care of something…as an office employee. Enjoy all the perks while you can but I would not recommend working here unless you love unnecessary stress and do not value work/live balance. Even if you have children they will fight you on any scheduling preference. They have an extremely high turnover in the office for a reason. Other than that the other staff are nice and the resort is pretty.

When I had first started here, everything seemed great, I felt like I was learning something new every day, and I had the support of my team. Then, things became bad real fast; I noticed the management treated everyone different, one person specifically made me feel singled out, had no regard/perspective of how I felt when they talk to me in a disrespectful tone. When I brought it up to upper management, they simply turn it around to make it look like it was on me, I felt like I had no voice as an employee and as a team member. This is probably one of the worst properties I’ve ever been to, they never let employees speak on behalf of how they felt. You’d always be interrupted, and it always seemed one-sided when it came to management, and it never seem like they were out to protect their employees/subordinates. If what I say doesn’t help, you’ll start to see lots of turnover, and that can already tell you a lot about the property. The management that is currently there is highly inexperienced and unqualified, to manage, and they don’t have the proper people skills to be professional leaders. Completely demotivating leaders, they don’t have the appropriate people skills either to manage. If you’re desperate for a job, I promise you, there are other ones that have better competitive pay, and will treat you with better respect. 

I worked here as a spa receptionist. My typical duties included cleaning the spa, stocking linen, answering phone calls, checking guest in and out, and answering emails. Overall, the job it self is not complicated, but I thoroughly was stressed almost every day due to lack of communication with managers, and also stressful due to having so many tasks at once. There is one desk, which only one person sits at, and you have to manage emails and phones calls while also checking guests in and out for their treatments and giving them a tour of the spa and answering their questions as well. This may not sound like much, but to only have one person doing at all, it gets overwhelming and a little much. We are held to such high expectations, but for only one person to be doing it all, it gets very stressful at sometimes. Away from the negative, this place has also taught me great communication skills and interactions with different people from all over the country. I enjoy working with my co-workers, and they are very flexible when I need a break or if I need to switch shifts. We currently do not have a spa manager right now, but our supervisor has stepped up and taken over multiple roles until the new manager takes over, which is so helpful. Overall, Primland is a great place to start. I have met so many great people here and continue to do so everyday. Most every employee I have got to talk to is so kind and always gives a helping hand if you need it. Try it out! It may be for you. 

Before starting at The Vanderbilt, I was excited to being working there. While being interviewed by the managers, everything seemed to be perfect, they had plenty of hours, were revamping the hotel, and wanted to set the standard of luxury, but after working there for a few months, all the bs started to peel away like the skin of an onion. This place is a swiveling door, people leave as fast as they get hired. Because of this, almost the entirety of the staff is new and very poorly trained. This of course leads to poor service and management does nothing to help. It's almost comical how this place is still operating. Don't get me wrong, the managers do try their best, but it is not nearly enough. Also the tip system here is a pooled tip system, which creates an environment for people to slack off since the tips you earn are shared equally with them, no matter how hard you work or how great your service is, whatever you make is distributed among everyone else you work with. If you want to be stressed out every shift, all shift, if you like customers getting mad at you because other servers aren't doing their job, if you like walking into work everyday knowing it will be understaffed, if you love incompetent managers and passive aggression, this is the perfect job for you. If not, scroll right past this place on Indeed and save your mental health, it's much more important than any amount of money this place would give you.

What is the best part of working at the company?
I learned a lot over my three years and my coworker were all passionate and willing to help each other but I wasn’t worth the all of the abuse for little to nothing pay and management does not care about there an employee at all. The kitchen when I was there was barely kept up with equipment was broken most of it broke since before I got there and there always a rotating door of executive chef and sous chef

What is the most stressful part about working at the company?
You do a lot of work for little to no. Advancement in pay or professional because the kitchen is always changing hands and you get better with better benefits and a more supportive management in other places. This place only cares about making a dime. 

What is the work environment and culture like at the company?
Toxic management, all the line cook when I was there really work together and support each other but I can’t say the same for other departments or upper management, very toxic work environment.

What is a typical day like for you at the company?
Three years ago it’s come in set up line,  for service check prep list, prep, make family meal,by 4, cook for service, clean up go home, like a regular kitchen, except you might have to set up two stations so double the work

Asked by General Manager to develop Human Resources Department for his high end full service resort. I was excited to develop something on my own and bring it to life. I developed manuals, safety programs, implemented software for payroll and management tools. I was made a member of the resort directors which helped give me credibility with all employees. I interviewed new employees, counseled employees and directors, worked with struggling departments, created all personnel files. Supervised payroll clerk and bookkeeper. I loved the variety and the constant challenge that working with people brings.

Natural and proper leaders in management who are absolutely brilliant. Mostly professional and proper co-workers/work environment. Exciting as it can be stressful with elegant and classy ambiance. High end atmosphere for high caliber guests looking for decadent dining and relaxation. Although not all employees seem to thrive for having upstanding behavior/nature among them, the excellent management keeps everything/everyone fair and respectful. Auberge du Soleil is the most professional environment I’ve ever had the pleasure to work in. 

Your experience will depend on the department you work in and the management style and experience of the department Manager.
Before quickly promoting junior employees into Management jobs that they are unqualified for, Auberge should provide them with executive coaching and ultra-luxury hospitality management training; followed by a trial period. The amount of poor time management, unprofessional behavior, power plays between managers, lack of respect towards their team, no interest in establishing relationships with guests, and talking poorly/complaining about “needy” guests was astounding for a company like Auberge. The GM was a pleasure to work for, but my direct supervisors were simply not ready to lead teams or work in a luxury property.


Top Job Titles	Average Salary
Host/hostess 13 salaries reported	$21.27 per hour
Bartender 11 salaries reported	$29.05 per hour
Cook 8 salaries reported	$24.12 per hour
Server 10 salaries reported	$19.63 per hour
Concierge 6 salaries reported	$26.58 per hour

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