crew member

shift leader

assistant manager

team member

general manager

Auntie Annes

I began work as a full-time employee, but was moved back to Part-Time when one of the shift leads returned to full-time status after finishing the semester at college. I stayed part-time for about a month or so before being promoted to one of the four shift leaders. I remained a full-time employee ever since. After three months or so as a shift lead, the then manager stepped down, leading to a "contest" as it were for the title of manager. I was the favorite to take the position, but the new general manager brought her choice in from another location to be the manager. 

That was when my previous manager transferred me to Perimeter Mall's location to train to become a manager. Things continued to progress, my training was going well, and I was finally given a raise to match my new level's base pay of $9.00/an hour. Then the owner exceeded a total of 40 full-time employees across his entire franchise, and formed his HR department. Since then, pay raises are limited to once a year, and advancement becomes significantly more difficult. New regulations limit the uniforms part-timers have to one shift, a hat, and aprons, and full-timers are to have two shirts. 

We do not receive paid vacations, and almost never receive over-time pay for major holidays, at least since I have begun my tenure with the company. Several of the locations need to be renovated, but plans are underway to accomplish this. Major issues come from lack of action, at least in some locations for disputes to be resolved quickly in terms of employees or other issues arising. Many locations have an effective revolving door when it comes to all levels of employment. I have worked under at least four different managers, and several assistant managers.

Most of the problems are typically confined to individual locations, so it's by no means a company wide problem, so you shouldn't be overly concerned about finding yourself working with the company. I do inform you that Black Friday is particularly demanding, and can be very daunting if you do not have a full staff that is sufficiently trained, such as this last one I was present for as well as the prior one to that.

This was one of the most fun jobs I ever held and if I could afford to stay in a part-time position I would have stayed! This is a PERFECT first-time job! Customer service can be intimidating if it's something you've never done before. At Auntie Anne's they understand this fear. They also understand how to combat it! They started me off on the register from day one and I appreciated that quite a bit because someone was with me for most of the day by my side with every order. Day two I was handling customers on my own but there is usually someone else up front to help if I needed it. Auntie Anne's splits the work between two people. A baker, and a cashier. You are taught both positions and will work each position depending on the day of the week. Monday you may be the baker, Tuesday the cashier. The baker manages the mixer, oven, toppings, and dishes. The cashier maintains the register, drinks, and makes sure enough of each type of pretzle are kept stocked in the counter. The team works together to ensure no pretzels stay in the warmer more than a few hours. No one wants a stale pretzel. One of my favorite things about Auntie Anne's when I worked there was that as long as a pretzle didn't have cheese or meat on/in it the pretzel was frozen and donated so that nothing was wasted. If it couldnt be donated sometimes we were allowed to take them as a snack (I've been told that may have been illegal so please dont turn them in. I dont know if they still do this or if every location does/did it. It was just a perk of the team I had worked with. My location has been taken down so I'm not sure) But that's the kind of thing Auntie Annes is passionate about. Employee morale is super important and has a massive impact on the way customers see us! They can tell the difference between a fake smile and a real one! So, if you're considering applying please do! It may be the best job you ever take! 

OH AND THEY TEACH YOU HOW TO MAKE PRETZELS! BY HAND! That skill alone is one ive kept my entire life so far and hopefully will keep forever! Thanks for the fun times Auntie Anne's!!

I have worked for Auntie Anne's for 1 year and about two weeks going on three. I do not intend on staying here for very long. my first three months on the job I didn't work more than 1-2 days a week and slowly added up over time to 10-33 hours a week. depending on the mood of my manager of the time, and how she felt toward me determined my hours the following week. I was forced to clock out at a certain time when closing besides being finished or not. The new manager that is here now is funny and easy to work with. I haven't gotten scheduled more than 1 day a week in the month of August 2016-Sept. , I've made maybe $200 in one month. Maybe management is not the problem but a higher responsibility.


     Not many aspects of this job were particularly challenging besides handling hold orders during busy times of the year. Holiday season gets very busy and crowded and many anxious impatient customers get upset, I was mostly responsible for greeting customers, getting their order ready,communicate with the roller for it to be prepared and cooked, then onto the buttering station to be glazed with butter, packaged and called the name of the customer waiting. 

     The most enjoyable part of working at Auntie Anne's has to be a few great customers, our reliable mall employee's, and most of all my staff. My fellow co-workers make a job day fun at times, we get the job done but we are always having fun. I love that the most.

    I learned customer service the most at this job more than any other I have had. Cash register is where I learned conversation, how to handle emotion and my facial expressions, and i also learned how to work quickly in a high demand environment. Organization and memory is key to getting a customer in and out happily and in a timely manner.

If you're a teenager looking for some extra cash then this is the the job for you. But don't dedicate your life to it. The pay is obviously not good. There are absolutely no benefits. I never even filled out a W-4. Raises are nearly non-existent. Management is simply not good. I can't begin to go into details, there are too many. Just...if this isn't your only option, choose the other option. It's simply not a good job, in my opinion. With my experience at the location I worked at, I didn't have faith in the product. At times I didn't even feel comfortable selling it because I just felt it didn't stand up to the quality that it promised nor is it worth the prices. But I still had to sell, sell, sell. The actual job is easy but not rewarding, honestly. You make pretzels. That's it. It couldn't be more easy. It's not challenging. You don't learn anything. You don't grow. You hit a plateau quite early then you just do the exact same thing every single day until you burn out. At my location you aren't allowed to get tips. Maybe that's not a big deal to some people but it was such a bummer. Even the customers think so. And speaking of the customers.....that's a whole different story. I think if we could get tips that would've changed the dynamic of the work. I can't speak for all the stores but my experience was less than gratifying. I didn't feel like I had a purpose. I'm not the type of person that just likes to run out the clock and get paid. I want to enjoy what I do. It barely created a notch in my resume. I don't think future employers are going to care that I worked at Auntie Anne's making pretzels. The only thing that gives me a bit of an edge is the fact that I was a shift leader. But I didn't do much more than regular employees. 
To sum it up, it felt like I was working at the Chum Bucket.

I only worked here 6 months for the experience and used that to transition into retail. It was a good job, the people I worked with made me feel at home and I loved working with them, they made the job go by quicker, but there is an issue. When I was working there, you worked past the closing of the mall we’d be still cleaning, if you slip and fall which I did, you don’t get workers comp just time off and no pay. You’ll smell like soggy wet pretzels at the end of the day. The area is way to small for our grand job we do, there is no break room really so we have to go outside the mall to enjoy our lunch break. Sometimes management makes us clean even the garbage cans one time top and bottom while in that cleaning the floors which was a pain for anyone who suffers from back pain. Aside from that it’s a fast food job, really no way to move up effectively as a raise would be just maybe a few cents or 20-50 cents up. But even us as regular crew members we were just a bit scared to ask the owner for a raise. We do work hard, and harder than most fast food chains. But at the end of the day you get free pretzels but that’s not going to pay bills is it

A typical day: 
* sometimes I would open the business or close the business 
* if opening I had to get their early to prepare the shop and the food before opening and that took about 1 to 2 hours. 
* if closing I would have to make sure the store was clean and then close the cash register out at night, count the money, and then make sure the drawer was ready for the next day, and then shut off light and locked everything up
* during my shift I had to make sure everything was clean, pretzels were prepared every half hour, rolled pretzels, made sure workers kept busy and treated every customer courteously in a speedy fashion, made sure shelves were stock and dough's prepared ahead of time 
* sometimes I had to instruct or train an employee 

What I learned: 
I learned a lot about how to run a small business and take pride in it. I learned about leadership and how to deal respectfully with different personality in my work environment. This was my first real job and I have fond memories of it. 

Management and what I enjoyed about this job: 
My management over time became a lot like family. That is probably a big part of the reason I stayed so long. On top of that the frequent customers that came to the shop are what made doing the same thing day after day worth it to me.  

I would say the hardest part of my job was dealing with difficult and rude customers. But I eventually learned how to deal respectfully with them as well.

A typical day at work involved preparing and baking pretzels, serving customers, handling orders at the register, and keeping the store clean and organized in a fast-paced environment. During my time there, I learned how to work efficiently under pressure while improving my communication, teamwork, time management, and customer service skills. Management was generally supportive and provided guidance when needed, especially with training, scheduling, and keeping operations running smoothly during busy shifts. The workplace culture was team-oriented and energetic, with everyone working together to handle rush periods and maintain good service. The hardest part of the job was managing busy rush hours while balancing multiple tasks at once, but the most enjoyable part was interacting with customers and working with a supportive team in a lively environment.

An average day as a crew member consisted of dealing with a line that had no end at the register, getting a face covered in butter or sweating next to an oven always full of pretzels. Well at least at the busy stores. It was an amazing first job experience and the relationships with the people I got to work with were irreplaceable. But firstly you’re going to love and hate the ISTA. This consisted of your average sale and the amount of customers you attended at the register. The higher the ISTA the more hours you got BUT if you ever needed a needed a cover or someone to cover your shift it was only someone who had a higher ISTA so in turn you were punished for working too hard, or it seemed like that to me. I remember charging people everything separately to lower my ISTA. The management was decent, the actual manager didn’t do much, it was more of the supervisor and the shift leaders that were in charge of the store. Being an ex shift leader and trainee trainer for upcoming stores I learned that it really was your job to male sure everything ran smoothly and that the goal was met. Along with being in charge of the team as shift leader you had to count money at the end of the night which was the most relaxing part of the job. By far the most enjoyable part was getting to know other manager from other stores and getting those discounts along with the relationships with you coworkers.

The location I worked at was on my college campus, so the environment was very upbeat and energetic, even during lulls. We always had music playing to keep us excited during the shift. My coworkers were so much fun to work with, and we all got along really well. The most enjoyable part about working there was free food! Every 30 minutes, the warmer has to be restocked, and anything inside is either thrown away or eaten by employees. It's crazy how much food is wasted, but really enjoyable when a perfectly good pepperoni or cinnamon pretzel is up for grabs. Also, on the Jamba Juice side of the store, there would be leftover smoothies if someone added too much of an ingredient, so it was really fun having a free mini smoothie and pretzel! The hardest part about the job was keeping the warmer stocked and smoothies going during large rushes, especially when we were missing a shift lead or another coworker. Unfortunately, the shift leads would leave for long amounts of time and occasionally leave us stranded during rushes, then complain that the warmer wasn't stocked or the store wasn't clean once they returned. However, it was still a really awesome experience and I wish I could return, but since I'm no longer going to that college, I can't.

What is the best part of working at the company?
The best part of working at this location is that you can eat pretzels

What is the most stressful part about working at the company?
The most stressful part about working for this company is that they’re very unprofessional. There’s a lack of communication and they will retaliate against you if you are unavailable to work. You also have to go through TSA every time you go in so if you go on lunch break, you have to go through TSA when you come back in to the airport also you have to park your car in the employee parking lot which is a 10 minute walk from the actual airport

What is the work environment and culture like at the company?
it is a very toxic work environment and as far as the culture you are treated with no respect, you’re not appreciated and I am still currently there while posting this review the new manager is very rude. Unprofessional doesn’t know how to communicate.

What is a typical day like for you at the company?
a typical day for you at this company would literally be you sitting in a chair, waiting for passengers to get hungry and purchase a pretzel majority of the day. You’re just sitting there and you’re allowed to be on your phone even though they have a sign up you are allowed to sit on your phone.

Top Job Titles	Average Salary
Crew member 246 salaries reported	$14.27 per hour
Shift leader 213 salaries reported	$15.30 per hour
Assistant manager 122 salaries reported	$17.85 per hour
Team member 54 salaries reported	$12.40 per hour
General manager 21 salaries reported	$52,734 per year

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