customer service representative

call center representative

business analyst

sales

Aureon

You are contracted out to other companies and get paid about $5/hour less than those companies pay their employees doing the same job. You get half as much training time with no opportunity for advancement because you don’t actually work for the company. They say they care about you but they double punish you for sick days or doctor visits (attendance point and forced PTO or attendance point and forced to work during usual off time to make it up), they advertise to hire you for day shift Monday through Friday then  they do a shift bid and if you want to stay day shift you better have been there for over a year or be willing to work weekends because otherwise you’re getting evening or night shift, and despite you telling them months in advance that you aren’t available outside of day shift hours they do absolutely nothing to accommodate you. They hold you to higher standards than the company you are contracted to holds you and pay you and train you less to do it. This company is a joke. And I regret working here. 

I loved my job through Aureon mainly because it fit me as a person. Unfortunately this company does not value its employees time, and is a revolving door. Working here you will feel that you have a handle on your basic duties and then the company will add 20 more "Literally" so you will always be at a disadvantage when it comes to being good at your job. The pay for this company is sub par to say the least, and they do not offer any overtime. This company does not care about quality when it comes to customer service and only cares about saving money and time. If you plan on applying for this company please only do so as a last resort, or while waiting for a company that actually values their employees.

One of the aspects that I truly cherish is the flexibility I am provided with, enabling me to accomplish my tasks efficiently while basking in the warmth and coziness of my personal abode. Furthermore, the camaraderie within my team holds immense value to me. Each day, I am sincerely appreciative of the incredible individuals I collaborate with, fostering an atmosphere that seamlessly blends productivity and enjoyment. It is a blessing to share a laid-back yet focused work environment with a group of like-minded individuals who are committed to achieving success in our endeavors. The unique balance we strike between professionalism and camaraderie makes each workday not just productive but also enjoyable and fulfilling, making me grateful for the exceptional team dynamic we have.

The commitment of a true leader shines through when they express their genuine intention to carefully place the most suitable individuals in appropriate roles within the organization. This became evident to me when, despite beginning my career in sales, I realized that I lacked the necessary preparation for that specific role. However, this was not meant as a setback but rather as an opportunity for growth and development. With the leader's empathetic approach, we collectively identified a solution by relocating me to the position of an account coordinator. Such instances highlight the admirable quality of leadership which values transparency and open communication with employees, fostering a culture of trust and collaboration within the team.

The people I work with play a crucial role in shaping my enthusiasm and dedication at work. Their support and camaraderie not only motivate me to strive for excellence but also inspire me to create a positive impact on our customers' experiences. Witnessing the joy and satisfaction on a customer's face after a successful interaction fills me with a sense of fulfillment. This feedback energizes me to consistently deliver exceptional service and exceed expectations. Working alongside such driven and supportive individuals fuels my passion and commitment to contribute my best effort every day, while also encouraging and challenging those around me to push their boundaries and excel in their roles.

Communication and collaboration thrive within our organization, fostering seamless interaction among all teams, executive members included. Roles are not rigidly defined, allowing fluidity and adaptability. The culture itself is characterized by high levels of involvement and engagement. Our commitment to improvement is unwavering, as we continuously strive to enhance our standing as a progressive company. We pride ourselves on being dynamic and self-aware, always setting goals and making purposeful strides forward. It's truly a rarity to encounter a company with such a proactive and forward-thinking approach.

I feel incredibly fortunate to have such an amazing group of coworkers. Not only are they all phenomenal professionals, but their ability to harmonize and collaborate effectively is truly inspiring. The dynamic we share goes beyond just work; they are genuinely great individuals who I am lucky to call friends. Outside the office, we bond over shared interests and activities, deepening our connections even further. Additionally, the flexibility of working remotely adds another layer of convenience, yet despite the physical distance, the sense of camaraderie and support from my team remains strong and unwavering.

With deleting the manager role from Jefferson center, new management has no idea how to do the jobs from this location. As a level 1 TSR I was training the new managers. 

Since this change, micromanaging has become the norm. WFM scheduling doesn’t care if you need a specific day off to take care of appointments. They will schedule you what they want and you either have to use PTO or find another agent to switch your shift with. 

This is the only company I have EVER worked for who couldn’t (or wouldn’t) look out for the employee and time off requests even if you provide appointment information a month in advance. 

Aureon is am excellent place to work. I wish the pay was a bit more however they offer sign on bonuses and incentives. All the managers check in with you regularly, make sure your training is going well, and genuinely want you to succeed in your role. I recommend Aureon to anyone wanting to work for a company that puts in the work for you when you put in the work for them. That's how it should be, it should be fair. 

Learned a lot about possible threats like hackers. Completing most forms was easy however some required extra paperwork, questions, and certain ways of submission. Most the people are friendly but some can be snappy. Weekends are quiet and easy. Hardest part is getting your breaks and lunches on time as they are scheduled and being stuck on a call can really affect your scores which will affect your bonuses, so it's important to try to make them on time. However you can't control when the phone rings.

Top Job Titles	Average Salary
Customer service representative 9 salaries reported	$5,000 per month
Call center representative 4 salaries reported	$5,000 per month
Business analyst 5 salaries reported	$6,400 per month
Sales 4 salaries reported	$5,158 per month

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