automotive glass technician

customer service representative

store manager

automotive technician

manager in training

Auto Glass Now

What is the best part of working at the company?
Unorganized, corporate "help" takes forever to get a task done that you need to complete your job. Run their employees ragged, like one manager instead of one and an assistant, so they're forced to work 8-6 M-F and 8-2 Sat. They will steal your life from you AND waste your time on the clock and pay you nothing for it all. Last cuts were over Thanksgiving and Christmas. Don't let them fool you into thinking they have your best interests at heart

What is the most stressful part about working at the company?
Not being able to get ahold of someone above shop when it is imperative. They're very slow at communicating so any new changes to the company, what have you, are beyond delayed. They push for more work but with less hands

What is the work environment and culture like at the company?
The culture can be good in shop, the manager isn't bad at all, they can just only do so much though and can be overworked therefore stressed out and we all know the affect that can be held on an environment with stressed leadership. Friendly people in shop though for sure, but Corporate can make it a nightmare causing you to run around like a headless chicken

What is a typical day like for you at the company?
All over the place, wrong parts, wrong appointments set, appointments too close together to even make viable. It's usually a joke

At auto glass now, it’s all about upper mgmt. Shop managers get dragged and technicians get taken advantage. They rarely promote from within with reasons such as “you’re too valuable as a technician”. Or finding any other reason not to give raises and promotion. They try and recruit other installers from other shops offering them more than what they pay their own technicians, and try to recruit other delivery drivers for management positions instead of promoting worthy and competent employees from within their own business. CSR’s are horrible and order wrong parts ALL THE TIME, while scheduling a mass amount of jobs with little labor force to do those jobs, and completely overload their technicians while paying them like trash. They restrict overtime while slaving you away. 10/10 do not recommend working for this company. The commission is now horrible, and set to a slippery slope. They tell you you have opportunity to make all kinds of money which you do. But they always find a reason not to give it to you. If you don’t get a paycheck or two, they do nothing about it. Yes, IF YOU DONT GET YOUR PAYCHECK, AS IN YOU DONT GET PAID FOR WORKING THE HOURS YOU WORKED BECAUSE MANAGERS DIDNT DO THEIR JOB CORRECTLY, YOU WILL MOT BE PAID. 

The only good thing I have to say about this company is that they hired me to install auto glass with zero experience.  There were alot of downsides to this though.  I had to sign a contract for 2 years.  The pay is not very much compared to other auto glass shops especially during training.  Then on top of that they make you buy all your tools.  The ones they want to to have.   Then they take it out of each paycheck for months.  I first started right in the middle of the busy season and was working 12 hours a day with no tools and no real training.   I was installing windshields by myself on my second week.  Plus I had to constantly borrow other techs tools.  Then after it slowed down they finally decide to order the tools they made me get.  The other techs were not qualified to train and they weren't getting paid any extra to train.  I would have to constantly have to ask questions just for the other techs to either not help at all or tell me the wrong way to do something.  Another bad thing is they have five techs and only two spots in a garage so the rest of us have to work directly in the sun.  Now that I'm starting to learn everything I like what I'm doing,  but I've been there over 90 days and they haven't even mentioned a raise yet.   And we have no benefits.

A typical day at auto glass now would be coming in and feeling stressed, not knowing how many jobs are coming in or what they are. You usually do all the work in a 3-4 hour span. There's no consistency with scheduling, at all. 
The people that I've made connections with at my specific location are what kept/keeps me here. 
I've learned a lot about the trade from the guys I work next to. 
Management, from the very beginning, is put at odds with their technicians. Their job is to book as much work as they can for the day. Point is, technicians are only people and all jobs aren't the same. Some take a lot more effort than others. Which brings me to a very important point, management and costumer service reps are hired on with no knowledge of the work. So you can imagine how that might end up not going so well.
Like I said before I really enjoy the people directly around me at my location. We work very well together and we love each other. Makes it a lot easier to make it through a day. I'd say our specific shop has built a great culture.
The hardest part of the job is definitely dealing with how the job/company makes you feel on a day to day basis. 
The most enjoyable part, once again, would be the people I work with.

Working at Auto Glass Now (AGN) was a valuable and dynamic experience. I was initially hired as a Customer Service Representative, but due to the store manager's frequent and necessary absences, my role quickly expanded in scope and responsibility. I was trusted to take on significant managerial duties, which allowed me to hone a versatile skill set in a fast-paced retail environment.
​I successfully managed the day-to-day store operations and excelled at handling complex situations, which often included stepping into management functions. The best part of my experience was the culture of collaboration fostered by my store manager and teammates; their support and encouragement were instrumental to my success.
​While I valued the increased responsibilities and the opportunity to exceed expectations, my decision to move on was driven by seeking a role that offered a clearer alignment between my contributions and career progression. 

As with anything in a big company, the number one thing is location.  every market is going to be different.  I am in the norht east, and love the people I work with.  Only issue I see, is that corporate doesnt have a good handle on what is important for an auto glass company.  techs are #1.  good techs are hard to find, and the market for them is highly competetive.  We should be offering better benefits, and a willingness to match PTO. Also, leave our CSRs alone.  I am wathing my CSR have to sit through training sessions with a "team lead" who has half her experience, and she is in a market that is 100 % different than what we deal with.  Her "leader" wouldnt last a week in this market.  But, it is still a new company, and I have faith that they will find level ground, and will learn through experience.  Great opportunity to get in on the ground floor, and I love being able to square off against safelite head to head.  If your currently at safelite, I can promise you, the enviroment is 1000x better here!!!!

Things at this job are so chaotic, poorly organized, overwhelming and stressful. I worked for this company for 3 long years. The stress from this job, between poor management, hateful belligerent customers, and the looming threat that mistakes will cost you your job, caused me to have a full blown mental breakdown. The work load is horrendous, corporate does not do any training that is well thought out or conducive to a proper working day. They demand you work an insane amount of hours but get mad at you for accruing any over time. District managers are horrendous people with God-complexes. Store managers are incompetent. People who work hard for promotions and raises are overlooked and underpaid. Over all this job shaved years off my life. 0/5⭐️

Buy your own tools you won’t be handed anything here 
Learn on your own they won’t teach you hardly anything 
Be ready to not have time for family or anything other than work they don’t care about you or your family it’s a close your mouth and work type place everyone will talk bad about you your work and then act as if nothing ever happen the next day 
The pay is less than any other glass install job the paychecks are questionable at times seeming more or less than expected often when you think you should have 59 hours they say you only worked 34 
It’s wishi washy to say the least use this as a last option 

Take it or lose it style lunches it comes out your check even when you aren’t given time to take one

Horrible communication, I could never get answers to questions- we have to submit a link for everything. Benefits are hard to find doctors for since it’s from another state. I never got the title change processed and had to ask three departments about it. Direct manager would leave every task for him for me and the other employee and left early every single shift maybe would stay the entire shift 1-2 times a month. Loved my sales account manager and coworker. Call center did everything they could to work with us as a team. Great hours and flexibility to leave for errands and appointments. 

I have never worked for a company like this. 
My predisposition is very positive especially with customer service but I’ve found myself being negative by the terrible work culture here. The negativity and downright unprofessionalism from my superiors was astounding. Also the disrespect and lack of care is another issue. You cannot complain to anyone because no one cares, not even HR. The lack of communication and the nepotism is also just gross. I regret taking this job out of desperation from COVID-19. Please don’t make the same mistake I’ve done.

Top Job Titles	Average Salary
Automotive glass technician 38 salaries reported	$21.92 per hour
Customer service representative 7 salaries reported	$14.86 per hour
Store manager 3 salaries reported	$51,667 per year
Automotive technician 18 salaries reported	$20.61 per hour
Manager in training 8 salaries reported	$45,000 per year

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