emergency roadside specialist

technician

automotive technician

senior java developer

market manager

Auto Rescue Solutions

I started working as a dispatcher for this company in the latter half of 2018. Then, it was great. The working environment was laid back, and even fun at times. After a long job hunt, it was great to get back on my feet, get my bills caught up, and even have a little extra to invest in things needed for my life outside of work. 

Unfortunately that was a long time ago.Over my 17 month span at Auto Rescue, things became a nightmare.

The Human Resources department is a sketchy, unorganized, questionable mess that seemingly pulls their logic and decision-making out of The Twilight Zone. The first problem is their almost proud showcasing of blatant favoritism--sometimes for seniority, sometimes for reasons beyond comprehension. They'll pick and choose who they put the target on, and once it's on your back, you cannot get it off. You'll watch so many fellow employees get away with so much, yet it's only deemed unacceptable when it's you that does it, because you're the target now. Even before me, I witnessed this happen to an unfathomable number of dispatchers, new and old. 

If that doesn't scare you away, your floor trainees will. Prepare to either be blindly left to your own devices with senior dispatchers who don't want to / are too busy to help you, or have a trainer breathe down your neck and rip you apart for doing wrong on your first hours on the floor. My trainer was just fine, but towards the end of my span at Auto Rescue, I've watched just about every trainee get viciously scolded simply for just trying to learn how to properly do the job, hence why most trainees barely last past their first week let alone their first day.  

To add insult to injury, after I was terminated, Human Resources lied to the Texas Workforce Commission, giving out fake call counts of fellow dispatchers and blowing certain scenarios out of proportion to make me seem more disposable. As a result, I was denied unemployment. I'm sure they probably do this with everyone, so don't count on that if you get fired.

Low pay, sketchy upper management, too much focus on becoming a large scale corporation, awful training system. In my personal opinion, it's not even with the "it's a job" excuse.

I'm just starting here so don't take my review with a grain of salt. The hours are flexible which is nice you can pretty much set your own schedule. The work itself is very easy and most of the people I have assisted have been very appreciative. You get paid $12 per service plus fees you might acquire due to the call such as fuel, parking fees, etc which isn't bad for the work you do if you are paid mileage as well seeing as some calls can be an hour away (I just started so I don't yet know if you do or not). You use your own vehicle to go on calls as well as your own equipment such as jumper cables/jump box, air compressor or some means of airing up flat tires (will use on almost every tire service call since the spares are usually flat), fuel cans (always check type of fuel car takes beforehand), jack (I recommend getting a small 3 ton low profile hydraulic jack), lug tools, automotive lock out kit. Most of the equipment is everyday stuff you should have in your vehicle anyway. Getting ahold of a dispatcher if you have problems or questions can take a while which can be annoying and something I would like the company to work on figuring out a better system and when you end up with multiple calls it can be very annoying because you have customers waiting long periods of time and they get frustrated and start calling dispatch wanting ETA and then dispatch will call you and it can get frustrating but it's not terrible. My biggest complaints so far are the long wait time to get ahold of someone and when you arrive on scene and the car has already been serviced

Pros: 
1. You can make extra money (not really)
2. You’re an independent contractor

Cons:
1. Pay is horrible and every once in a while they offer an insulting “incentive” to work on holidays, nights and weekends. 
2. They will ask you to drive long distances for gas money with no consideration for your time, skills or tools cost. By the time you’re done with each call you’ve earned less than minimum wage. 
3. Management is non-existent and that’s probably a good thing since interactions with them reinforces how little they know and the lack of caring they have for your situation. 
4. Dispatch will call you regardless of your schedule. Doesn’t matter who you send your availability to, they will not look at it. At a funeral? They’ll call you! Just found out you have cancer, they don’t care, they’ll call you. Tell them you’re having an operation and expect them to call to see if you can take a job while you’re in recovery, if you don’t answer they’ll call you again and then text you! 
5. The app sucks and is very glitchy! Report the issues and nobody cares and they do nothing. Send them screen shots of the issues, yeah right, they’ll just tell you thanks for reporting it, and ask what’s your eta to the next call?
Oh and lastly, wait till you drive 25-30 miles and they tell you that the customer cancelled an hour ago and they didn’t update you - here’s your $6 GOA fee and be happy! Oh and just shut up and go to the next rescue cause they don’t care. 

I could go on but you get the point. 

Auto Rescue Solutions is a waste of time. As an Independent Contractor for them, you are going to average several dollars less than your states current minimum wage per hour. Which is unacceptable considering insurance companies pay around $75 for a basic roadside assist call. A service that you will be performing, and making less than 1/6 of that $75 to do so. Keep in mind, income tax, fuel expenses, vehicle wear, and tools are things you will have to pay for with this highly insufficient compensation. Auto Rescue Solutions will not re-negotiate your contract for higher pay per service call. No matter how long you've been contracted, and running calls for them. You have to work at least 60 hours per week to just barely get by. Usually closer to 72 hours/week. You can literally make more working at a fast food restaurant. Also, don't expect any tips/gratuity from customers. If you deliver food to someone, you're almost guaranteed the customer is going to tip. If you perform a roadside service, tire change, door unlock, etc., don't expect a tip. Most people assume we make "good" money doing roadside services, not minimum wage. Only about 10% of customers tip for a service, and that's a generous number at that. I strongly suggest that you don't waste your time with Auto Rescue Solutions, or any other Independent Contract work with any roadside assistance provider.

A typical day is changing some tires with a few lockouts and a few jumpstart. Fuel delivery isn't often, usually couple times a week.  I have done 3 in one day, but not often. 
I have learned a few tricks along the way occasionally having to read the vehicles manual. It is worth taking the time to read a bit because you Will run into the same problem again with another customer and you will already know from previous experience. 
Management is helpful if you ask for it. You're a contractor so you're responsible for damage, so be careful and send in notes and take pictures to Protect yourself. If you do this you will have no problems. 
There isn't much training. Although everything is basic and simple. Watch videos and practice on your own vehicle, maybe moms car or friends. Once you do a few it's easy.
Just my opinion but you should buy good tools. Don't cheap out. The hardest part of the job is truck and SUV tires. If you can make them as easy as possible then this job is easy. Some days I feel like I don't even have a job, LoL. No B.S.
Set your own hours and pick the days that you want to work, how great is that. If you have plans of any kind just don't put yourself on the schedule that day. 
We do receive Tips sometimes. 
I could give you a ton of advice but I'm not writing a book here. Get a  dependability vehicle that's good on gas and go for it. 
This is my favorite job ever.
I will  retire doing it.

Extreme lack of communication. Emails are not respnded to, or problems are not resolved. The response is always a shifting of responsibility. No follow through to resolution of a problem. Always told that is not their department I will email them. Than no response at all from anyone about the issue. Feels like company gives the run around hoping you will give up. Never able to speak to someone right away with issue about a current call. Dispatchers and supervisors ignore texts. Phone lines don't work often and don't get answered. Takes average of 15 to 20 minutes to speak to someone about an active call. When you call you get an answering machine to leave a message. Than you have to explain to customer that you can't help them till the company calls you back. Customers get iratated that they and i end up 45 minutes sometimes for a dispatcher to finally get back to you. Only to than have to wait another 30 minutes while agero supposedly keeps dispatcher on hold. This infuriates customer even more making the tech and company look incompetent. Also pay is often screwed up. They also refuse to give a weekly pay statement. You don't even now if you are being paid properly. The app they use to give calls has not worked properly for four months now. You miss more calls than you get. They don't care and won't fix it.

Driving to flat tires and putting on spares. Jumpstarting cars. Performing lock out maneuvers. Delivering gasoline to drivers. Calling them to verify info. Using the app. I’m not an employee. Though I’d like to be. And I’m more like a customer than a tech. They don’t provide anything. Only access to calls for service. Which I provide. Hardest part is paying for everything. Not great for getting started. Great if you’re already doing this. But I love driving around and being of service to the good people. No actual boss mad for no reason all the time. That’s something I can do without. But I need more money or vehicle and tools.
 $200 and more goes to gas  each week.  And this is a hybrid vehicle. Money should start to accumulate here. Where the services are being provided. So the services can continue to be provided. 

This job is a joke i did it as a temp job before moving out the country ive been a master mechanic my whole life and this job is pathetic u get no benefits u get paid terribly u have horrible communication with management. and its just a waste of time u get 12 bucks for a call but the call are most the time 20 min away i actually stop working for them and worked for uber eats and made more money faster and less stress plus less work no dangerous sweating on the side of the high way changing a tire for 12 bucks get a real job or do uber eats as a side job. also dont forget your putting like 200 miles a day sometimes on your own personal vehicle so they not only put your life in danger with some call they also expect u to pay for your own maintenance and repairs . even your own insurance so if something happens on the clock its on you no help from the company 

What is the best part of working at the company?
I enjoyed the work, but the pay just about covered expenses. The only person I knew that made good money worked 12-14 hours a day 6 days a week. Not what I would call a life.

What is the most stressful part about working at the company?
Besides low rate per job, the way you have to fight for jobs, you only have a couple of seconds to decide if you want the job before someone snatched it. Kind of dog eat dog system.

What is the work environment and culture like at the company?
Dog eat dog as far as jobs are concerned. The people I talked to were good, but you had to compete with each one.

What is a typical day like for you at the company?
Worked 4 days a week 4pm to 11 pm. Usually did an average of 6 calls a day which payed less than minimum wage before all the expenses which i paid. I doubt if I made enough to pay for my expenses for the 5 weeks I give the job. Just not enough pay.

I've been contracted with auto rescue for a little over a year now & it is hands down the best independent roadside opportunities i've experienced. They pay on time, most days theres work (it's best to log on in the early morning), and the jobs are fairly easy. Dispatch has gotten SOO much better over the past year, there use to be a 1-5 minute wait for technical support but now you get an answer from dispatch within seconds. The only 2 downfalls is the compensation & driver app! The flat pay rate could be better especially with other companies offering way more and the driver app is a joke... I am constantly having to delete & reinstall the app in order for it to recognize my location. 

Top Job Titles	Average Salary
Emergency roadside specialist 124 salaries reported	$900 per week
Technician 1 salary reported	$11.50 per hour
Automotive technician 4 salaries reported	$900 per week
Senior java developer 2 salaries reported	$142,500 per year
Market manager 2 salaries reported	$1,000 per week

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