park ranger

phone operator

driver

operator

helper

AutoBase Inc.

The job is to provide basic roadside assistance. Similar to what you get through insurance or AAA. You have a location on or close to the highway that you jump off for your shift. Hardhat, clothes, money towards your boots, basically all the gear you need is provided. The truck you drive is a company vehicle. You basically patrol a set route for your shift. In addition to the roadside assistance, you assist in traffic control for accidents, remove debris from the road, anything that pertains to maintaining the safe flow of traffic on the highway.
That said, people don't always get the scheduled they are hired for, so be REALLY clear about your availability so when they switch it up on you, you have a leg to stand on when you say you can't switch things up. They are huge in Florida, but they are only a few years old out here. Picking up contracts left and right, they are growing like crazy, but they are NOT hiring to match the growth. That's where schedules you were promised start getting pulled from under you, and you are tossed all over.
Lastly, they hire MOST upper management from outside. There's a lot on the managers/supervisors/leads to do but the company itself seems to throw them to the wolves on how to figure out how to put out the fires. It's similar to retail in that there can be 150 people working, with 1 to 3 positions above a basic operator. Translation: better grease the heck out of the wheels and buddy up with someone important, or be of some class of person that earns them extra money for being promoted if you want to move up. Because busting your hump, being reliable, and keeping your nose clean ain't gonna cut it.
It's a job. A dangerous one. They're growing, but that isn't carrying a whole lot of upward momentum with it, regardless of what they say. But if you like the pay even though you ain't gonna retire on it, and you don't mind dodging traffic sometimes, it's not a bad job. Not a career for the VAST majority of people though.

Typically I drive one of the busier routes at work. There is always something new to see or learn. It's great working alongside local and state agencies. You'll meet plenty of good and occasionally bad people from all walks of life at their best moments, and their worst. This job is not for the faint of heart. You are 100% guaranteed to see absolutely brutal car wrecks. It just comes along with the job. There is no avoiding it. Management is great regionally. My supervisors in Cleveland are amazing people, and it really is like a second family with these guys. Occasionally very unique incidents will occur that management may not understand. This can get you in major trouble if you do something that is correct, but not SOP. This is an annoyance at best, termination at worst. Always be clear as to why you did something a specific way, because it can and will save your job. The hardest part of this job is dealing with death first hand. As stated previously you're almost guaranteed to have at least a few fatal accidents in your first 6 months. The best part of this job will always be helping those in need. Wether it's changing someones tire or giving them CPR, more times than not you'll be the first one there. 


I am writing this review to provide an honest account of my time at Autobase. Since joining over a year ago, I have observed certain areas where the company fell short on its promises. These issues include neglected truck maintenance and a lack of efficient communication between operations and corporate.

One of the challenges I face in my role is the independent nature of my work. While I appreciate the autonomy, it often becomes a hurdle when essential truck maintenance goes unnoticed due to improper notification to corporate. This has a direct impact on our day-to-day operations.

Unfortunately, I have also noticed that management's involvement primarily revolves around micro-managing and focusing on cost reduction, such as monitoring the use of the gas card at the cheapest fill stations. This approach has resulted in a lack of meaningful communication and a noticeable morale gap between management and staff.

Despite these challenges, the most enjoyable aspect of my job lies in working with the people who genuinely need assistance. Their appreciation and the opportunity to make a positive impact keep me motivated.

However, based on my experiences, I would not readily recommend Autobase to those seeking a long-term career or a positive work environment. It is important to consider these factors before deciding to join the company.

In conclusion, I felt it was necessary to share my honest feedback about my time at Autobase . I hope this review provides valuable insight for both prospective employees and the management team to address the areas that need improvement.

I've been with AutoBase for little over a year now. I think AutoBase took a chance with me because I was a referral. First because I am a girl and at the time I was only the 2nd female road ranger in the state of Florida. Second I had minimal car experience. Once I started, I received a lot of training on how to operate and stay safe on the side of the road. I had Supervisors that would help out, answer any questions I had or back me up for major events. It was a lot of fun, keeping people safe at an accident scene, clearing lanes so traffic can flow normally and helping motorist get back on the road as soon as possible. Management and dispatch saw how hard I worked and noted I how good I was at it. Within a couple months, I began my training to become a supervisor and was nominated for First Responder of the Quarter (Although I came in 2nd, it was still nice to get recognized). AutoBase likes to promote within and push operator towards paths that they can excel in. Shortly after being trained to become a supervisor, I was moved out of the truck and into an administration role. To help with training and administration work.

Overall, I was satisfied working at AutoBase. I can't speak for others, but I only worked under one person and he has always pushed me to succeed. Our team has made things happened and ensured that everything was completed in a timely manner, especially when it came down to time crunch. I personally been helped constantly and felt like I was really part of my direct manager family. Seriously never a dull moment and regardless of any massive issue, we always laughed in the end and kept moving. Everyone on our team sometimes have their moment, but like any other place, we are human and the Manager always understood that. I learned everything from my Manager and still utilize it till this day. I can say now, that I can teach him a lot of things. But because of the foundation that he helped me build, I am a way better person. AutoBase is truly a great place to work for. Very easy when you do your job. Always ask questions, they like that because they don't want to leave you guessing and possibly making a mistake that can cause safety issues. This company offers everything that another company does not offer and it shows. They are the number 1 Safety Service Patrol Company in the Country for a reason. 

While my time was short with Autobase, it was a great time. The people are great, the equipment and tools are great, and if something breaks or something goes wrong they are in top of it to fix or replace. Hours are very good for part or full time. The not so good, if you go over the speed limit your in trouble. We responded to accidents on the Maine turnpike and they do NOT want you using the median breaks to turn around in. If you do your in big trouble. I absolutely disagree with this rule. It’s the most ridiculous policy. Any driver with a brain would be able to this safely. They want you to go to the next off ramp and tie around and get back on the highway. Even if the next exit is 3 miles or 5 miles. Just ridiculous!! There are cameras watching you inside and outside at all times on the trucks as well which is fine. If you are responding to an accident don’t break that speed limit or it’s off with your head!! Again completely ridiculous. Too me I would want my drivers there ASAP. You can drive faster and be safe at the same time. Great place to work but they go way overboard with the rules and regulations. 

Raises - promised a dollar raise every year in training by regional manager. Told later its review based. 
Health insurance - market average, high deductible, high out of pocket, high premium.
Work week - average 40 hour week, off weekends but this depends on what location your at and the state contract you're under and overtime need. 
401k - 10% match, but can't contribute until you've been working a full year.
Time off - average, 1 week of vacation after a year then 2 weeks after three years, then no change for a long time. This is the only time off available if you want to get paid.
Management - pretty bad honestly, lots of he said she said, stuff getting lost in translation as it trickles down from regional managers to state managers to city supervisors to drivers. Ends with drivers doing the wrong thing without knowing and being disciplined. Some rules don't apply to some people.
Advancement - minimal unless you can move to a different state. 

There are good and bad everywhere and AutoBase inc. is not the exception. There are more goods than bad. 
The Good:
1.You get paid for your work.
2.Benefits like medical, vision, dental and 401k match.
3.High quality uniforms and gear.
4.Boot reimbursement up to $100.
5.Paid holidays.
6.Safety is top priority.
7. Vehicle maintenance  is a top priority.
8. Ensures tools are operational.
9. Bonuses for EVERYONE!

The Bad:
1. You have to be on edged with anyone on the road or DOT personnel making allegations against you without any validity or proof.
2. Micromanaging is becoming an issue.
3. No matter what type of weather is present, you will have to go into it.
4. If you are late 1 minute you will get it from all sides.
5. If you wake up sick you better be in that truck before the shift starts and bring it up after you are in the vehicle.
6. New rules come up anytime anyone anywhere makes a mistake everyone pays for it.

First off job is extremely dangerous because you work on the highway only, to many close calls.   Pay is decent but you will never have 40 hours and pay checks are ALWAYS short.   Management will make many promises and keep none of them.  Management will have you drive to other locations (hour plus commute) to work and never compensate for mileage or extra pay or extra hours.  Totally disorganized family ran business.  Don't expect to get raises.  Zero sick time, one week of with vacation with two years service.  Job is super easy but dangerous, you wont learn any new skills.  Job is state contracted so no job security.  Benefits are outrageous and unaffordable.  Company and management does not care about you, they only care about themselves and their bonuses and contracts.  Managers will throw anyone under the bus to save themselves.  "Mom and Pop" operation with uneducated and inexperienced management.   Stay away from this company!!!

I have been an employee since 2014 and happy to be with the company. They have always treated me with respect and been there to help if ever in need. Great job for someone who enjoys helping people. They have strict safety policies but coming from another company in same field I see this as a benefit because they are keeping me safe. Outdoor job so have to be prepared for all weather and situations because its a dangerous job. I have always received fair raises which I did not at another company before coming here and started $4 higher to start from a competitor.  The employees in my region I see complain because they don't want to be monitored, if you do the right thing and want a company who will keep you safe you will have a long career here.

Top Job Titles	Average Salary
Park ranger 151 salaries reported	$20.79 per hour
Phone operator 10 salaries reported	$22.44 per hour
Driver 138 salaries reported	$21.90 per hour
Operator 32 salaries reported	$24.69 per hour
Helper 14 salaries reported	$22.43 per hour

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