senior it technician

accountant

software architect

it support specialist

systems administrator

Auxiom

What is the best part of working at the company?
The actual service desk team was made up of wonderful people. 

What is the most stressful part about working at the company?
Constantly having to clean up messes that were the result of company mismanagement and the propensity of Auxiom to allow incompetent people to run projects and departments based on favoritism alone. The company continuously trying to enforce new policies that encroached further and further into service desk employees after hours time due to their own lack of staffing and opposition to hiring and paying actual employees. (People hired for, and working day shift for months or years suddenly being forced to work one or more afternoon shifts a week regardless of if their circumstances allowed it). Employees not well compensated for on-call work, despite it taking up a tremendous amount of after hours and weekend time. 


What is the work environment and culture like at the company?
FOUL. 
While the service desk team members were great and very teamwork oriented, and the service desk manager did his best, middle and upper management never bothered to hide their obvious distain for the people that they employed on the service desk. The service desk employees existed to be dumped on, talked down to, exploited, and pushed into burnout. 
All of this while people that were hired as friends of management could break everything they touched, fail out of multiple roles created SPECIFICALLY FOR THEM, and ultimately end up getting paid to do literally nothing. 


What is a typical day like for you at the company?
Applying for different jobs and praying that the lord just put me out of my misery already.

I'm starting this with the fact that I will appreciate how much Auxiom forced me to grow and adapt and learn so much about myself. 

This job tries to kill you. You are never good enough, nothing you do will be enough. And you always need to do more. I often found myself covering for the amount of 5 people.  For every 1 ticket they got, I would get 2 to 3. For every call you're on you're missing more so it's automatically your fault. 
I never received any sort of training or walk through starting, I sat for weeks without any direction and then was thrown right into the fire and told to make it freeze. Management believes that meetings are the only way they can spend their days, but you are never enough and need to cover everyone's slack. Don't try to shine either cause they will take full advantage of every breathe they can. And once you burn out it's your fault for feeling this way and you need to just adjust your attitude.
You are put on PIP's for simply "breathing to loudly" or in simple text - "I don't like you and your on the list"
And I felt it because of ever receiving coaching, I was often praised for my work and ethic and my drive. 
Auxiom also is just plain DISGUSTING people refuse to wash their hands in the bathroom, clean up after themselves or in the kitchen, or just plain stink.
I came into Auxiom with energy and happiness and left with severe anxiety, stomach issues, severe depression. 

Remember you are only a number to them and you will be treated as such. 

I worked here for just over a year and quickly recognized the leadership was a disaster. I was told a "new" president came in for the betterment of the company a year prior but listening to many of my co-workers complaints of her performance made me more attentive to make my own decisions. It was not long and I could see everyone in this company was dealing with a micromanager, who was all over the place, no consistency, asking questions to the wrong people and would not be held accountable for her own decisions. The lack of communication and defined goals by this president was absolutely mind blowing. This led other managers to have free reign with a laissez-faire attitude also not giving a solid direction or goal for the employees. Service desk employee turnover was extremely high while I was here but I noticed that the turnover rate throughout the company was just as high. All saying the same thing they feared the direction this company was headed under the current president and management team. I saw the writing on the wall myself and had to leave for another job opportunity as I feared this company will not be around too much longer. It is a shame because there were so many good employees with a lot of potential and management failed to acknowledge them. They acknowledged who they "liked" and sad to say, favored. My new employer is a 180 compared to the environment of Auxiom, glad I made the move.  

Auxiom is a very poorly run company that is carried by its talented employees. The owner/founder and current president are both tech illiterate. Middle management has several entirely unnecessary members who are longtime friends of the owner, and turnover is high (around a year of employee retention on average) with special treatment being given to employees with seniority.

Those with requirements for disabilities are ignored at best and belittled by HR at worst.

The hardest part of the job is dealing with internal pressure. Most clients are very easygoing as Auxiom typically doesn't take clients that are difficult to work with. Helpdesk management constantly makes verbal requests with no written confirmation, then changes their expectations. If you work here, it's very important to get everything in writing.

It's very difficult to get management to clearly tell you how you're performing.

When I first started at Auxiom, I was bright eyed and bushy tailed. Upon leaving, I was burnt out and held a lot of resentment towards this company. Not only was management difficult to please and constantly hounding the service desk employees, but management failed to provide employees much recognition for hard work. This includes decent pay, as it was not easy to receive an appropriate raise and a lack of trust for employees regardless of amount of dedication towards the company.  The HR department (if you can call it that) has a lack of anonymity, so it felt like you had to walk on eggshells. Breaks were hardly uninterrupted, and at times it felt like certain employees were carrying the weight of certain departments. 

The leadership in tis organization is some of the WORSE I've ever seen. There is a President who lacks proper communication skills and has some of the worst management styles any employee can imagine. Most of the other managers or "Directors" are in the same boat. Many things brought to all these folks attention is unheard, dismissed and you are seriously looked down upon when trying to provide insight and ideas. The co-workers are pleasant and helpful to work with but the management in this business deflates hope and creates a very moral for the employees. As the most recent reviews state accurately, just be aware and prepared. 

To start off, this place is full of broken promises. You can ask for one thing and there will be no follow up, even if you bring it up multiple times. This place is full of people coming in as relatives and buddies of management. The special treatment is obvious and don't think you will be able to grow and learn more if you are not friends with management. They work their service desk to the bone and have the nerve to get upset when they asked to be compensated.  Service desk is the backbone of this company, but you refuse to pay them their worth or consult with them before you make changes.  There are a few lazy people in that company who they refuse to let go, but they wonder why they keep losing good employees.  

Great company, it’s a fast-paced growing company and its management team really seems to care about its employees. If you apply yourself, you will do well, the company works hard to put their employees in positions where they can succeed. They encourage an “always learning mindset” Obviously with company growth comes career growth and learning opportunities. I enjoy witnessing my efforts' positive impact and outcomes on the company and its clients. The office environment is great and having fun is a good thing!


I have worked here for 4 years, it is a fast paced environment and the days often go by quickly. They have a lot of the typical “fun” things like arcade machines and free snacks but the coworkers, management and culture are what make the job worthwhile.  It is clear leadership cares about the staff and there are clear opportunities for advancement. The company has grown significantly since I started and I feel confident in my job security because it continues to grow

The company sets high expectations but consistently fails to deliver on its promises. There's a concerning turnover rate, and advocating for a raise is discouraged. Additionally, the lack of effective communication between three separate teams creates daily challenges. Working here has left me feeling undervalued, especially as a woman in the IT field. My recommendation? Steer clear.

Top Job Titles	Average Salary
Senior it technician 2 salaries reported	$28.13 per hour
Accountant 1 salary reported	$72,500 per year
Software architect 1 salary reported	$90,000 per year
It support specialist 5 salaries reported	$58,300 per year
Systems administrator 3 salaries reported	$79,167 per year

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