software engineer

customer service representative

senior software engineer

product owner

quality assurance analyst

Availity, LLC.

Management doesn't have your back even if they claim they do. They play favorites and you only get promoted in the call center if you're in the "click" or wait years and years for management to finally have faith in you. Otherwise, you have to try your hardest to get promoted into a different department. Some people get lucky. Some don't. You're treated like cattle numbers until you have your 1 on 1 meetings with management where they claim they're there to help you and try to get you promoted when its obvious they're just trained to say that. Sometimes they do step in and help you, sometimes they don't. Depends if they like you and you haven't challenged their authority previously. If you have, you're screwed and you're never going to go anywhere.
Web portal is garbage and half the tools don't work correctly, prompting providers and their staff members to call in angry to have tickets opened for the various issues and the tickets just keep building up with no time to work them or follow-up. Reps bare the brunt of angry callers and are basically programmed to think it's okay to be verbally abused by customers. Customers are angry because their tickets haven't been resolved and tools don't work or they are told to call the payer. Portal is not user friendly unless you've been correctly trained in it, which of course Availity reps are but not the providers and their staff members. The portal is like a maze, prompting more calls. The call volume is ridiculous all the time. It's a never ending cycle of anger and failure. How can an employee promote and encourage the use of a product or service when it doesn't work? There's always multiple things listed in the "Known Issues List" that sit there for months unresolved. One item gets resolved, five more issues with the portal appear. You have to keep yourself from giggling and agreeing with the customer that the portal and/or payers SUCK.   
Leads are only helpful sometimes. Leads talk bad about the reps to other leads when it's supposed to be their job to be supportive of reps. Not judge and gossip to each other about how annoying a rep is for asking them questions when that's what they're there for!!
Your metrics can be outstanding and you could even be a top call taker or most supportive representative and still not get promoted or recognized for your hard work. They're stingy with nonphone inventory to reps who have earned the reward of doing something that doesn't involve taking call after call after call after call all day. Lunches were cut to half an hour because "calls are the priority". What about your employees being a priority? Without employees, you have nothing. You never get recognition for your hard work other than a "good job" at your monthly 1 on 1 meeting with management and maybe an annual bonus if you're lucky. Taking a bathroom break is most often used as taking a mental break/breather, but you have to watch how long you even go to the bathroom because your whole work day is timed by metrics and God forbid you spend some extra time in the restroom. This place will make you mentally and physically sick if you stay long enough. If you're a super tough person, you might survive.

Here is how Availity will pull you in. They will invite you to a mixer of sorts in which you'll be able to mingle and interact with various managers, higher ups, and even other applicants. They'll show off their beautiful building that's right next to the Town Center, along with amenities galore. A gym, video games, ping pong table, modern looking break areas, the whole nine yards. They'll tell you about a culture that supports growth and opportunity. The presentation is really quite remarkable. And I could see how anyone in their early 20's could get wrapped up in this wonderfully crafted facade they've been able to put together. What they won't tell you, is if you are hired on for Client Services, you will have little to no support going forward. You will be forced to speak with irate customers over and over again, who quite frankly have every reason to be mad with this company. You will be made to support a website and user portal that does not function properly in any way, shape or form. The next time you go to the doctor's office for any reason, ask anyone there how they feel about Availity. 9 out of 10 will tell you how much they despise using the Availity Portal. Let's not forget the complete lack of support from leadership. You will most like wait 10-15 minutes for your question to be answered by a "SME" that doesn't actually know the answer him or herself. The CEO is also completely out of touch when it comes to current events or valuing the lower level employees. Do NOT accept a Client Services position here. You will be miserable. Chances are, you'll be hired because Availity is BLEEDING right now. They are losing employees in droves because they have such a poor way of supporting their own reps. Stay clear of the brightly wrapped gift, because there's coal inside.

The HQ in Jacksonville will blackball recruiting firms that give offers to employees that work in Jacksonville. Management will yell that things need to be changed but then become upset when you start making changes. If you ever speak up about any issue, in an attempt to help, you will now be in charge of the issue and held accountable even if you were just giving a helpful suggestion. I have heard multiple stories about how the HR department plays favorites towards those with seniority. You are treated like you are completely replaceable and are just a number. The company will use your social media accounts against you so be prepared to block all employees that know your name and make it private. The company keeps preaching that they have much more work than can possibly be finished but won't give you priorities, but will let you know you failed at meeting their priorities even though they were never given to you. There are clear favorites at this company that will get better treatment than others.

Do not accept a job at Availity! It takes some time to see the true Availity which is: management is terrible, there is no communication, will be expected to know everything about the Healthcare industry immediately, there is no training, senior management thinks everything is perfect and they say the company cares about employees while management treats employees poorly. Certain managers will get away with anything and everything. It's all about the data/metrics, even when the data makes no since and is incorrect. Expect to always have incorrect data and have to redo projects several times. No matter what you do, it will be wrong. You will never receive credit for your work unless you're one of the special employees that get away with everything. Expect to spend most of your day in useless waste of time meetings. Nothing is ever resolved or finished, it's the same nonsense over and over again. 

I enjoyed working at Availity, you are able to learn and grow a lot unless you get in with a bad manager, and there are quite a few of them. Either you get a manager who is apathetic and won't do much for you or you can get one who actively hinders your progression. In the rare instance you get a supportive manager you can go far. Availity does offer a lot of learning courses to grow your knowledge and teams are approachable to learn more processes in detail.
The company is constantly changing so your work can change a few times a year.
Very unstable for job security, they have let people go with no warning (myself included) but keep on people who actively cause issues.
If you are interested in healthcare management systems Availity is a good jumping off point, just have a backup plan.

Resolving medical claims issues needing someone with the ability to interpret raw data and payer specific edits.
I was able to learn more about HIPAA guidelines and the edits it takes to impose these guidelines.
Co workers are from all walks of life. Extreme variety with a lot to bring to the table as far as resolving issues and making it possible for a first call resolution.
Hardest part of the job would be when the client was not experienced enough on a computer or their own software to make the necessary changes to correct issues.

Most enjoyable would be the client with the knowledge to understand the medical language and be able to complete the necessary corrections and resubmit the file

Call Center work for badly designed online software for the Availity website, along with troubleshooting for the Electronic Data Interchange (EDI) for health insurance claims. Being asked to read EDI code made a tedious Call center Job into the most tedious, difficult work I've ever done. 

Time tracking was neurotic, with start, end times, breaks, and lunch being tracked, and deviation being punished with 'occurrences' that were tracked by management. 

Eventually management revealed they had outright lied to contractors about hiring them full-time after a certain period, preferring to hire new people as full-time employees instead.  After a year I was laid off during the Covid-19 pandemic. Don't expect better if you work there. 

During the interview I was told there would be a pay increase after 90 days, there were stipulations that weren't discussed about that. Your job performance has to perfect. Meanwhile I didn't receive good training and asked for more pretty much the entire time I worked, but they only provided trainers to listen on my calls.. Um that's not helping me. Only because the calls were for different things every time (hence we never received training for most). We have to reach out for help if we can't fix the issue, which wastes a lot of time, even though your call should only be about 5 mins.. Ehhh the calls were actually hours long. There's much more but I don't want to waste more energy on this. Long story short, this place is highly unrecommended and a lot of false information was given.

Work hard, play hard.  There are many facets to learn with Availity. 
 There's healthcare, insurance, software development, big data platforms, and how to make the best of close working environments.  There isn't anything negative to say about a company that allows you to participate in community outreach while innovating in the healthcare technology space (which is only going to grow).  The culture is absolutely amazing.  Dress code is, well, jeans.  Coming from a stodgy not-for-profit healthcare organization where the women had to wear closed toe heels, and EVERYONE was uptight, this was a welcomed change.

Very supportive and welcoming company with many kind and helpful employees, trainers, and supervisors. Unfortunately, the entry level work is still a call center where you're tracked by the second, given very little time between calls to do required documentation, and everything is based off your metrics. From what I've heard, the people that promote out of the call center are all extremely happy and the jobs get much easier, but promotion isn't guaranteed even if your metrics are good, and I've spoken with several employees who have been in the call center for well over a year with still no chance at promotion. They sell the promotion aspect hard, and if you're willing to roll the dice or don't really care where you go career-wise, then it's a great gig honestly.

Top Job Titles	Average Salary
Software engineer 4 salaries reported	$118,154 per year
Customer service representative 5 salaries reported	$17.60 per hour
Senior software engineer 3 salaries reported	$111,333 per year
Product owner 4 salaries reported	$97,575 per year
Quality assurance analyst 4 salaries reported	$64,250 per year

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