dispatcher

motor coach

diesel mechanic

chauffeur

general manager

Avalon Transportation

A typical day would be review and enter email requests throughout the day. Answering phone calls. Corresponding with our dispatch team for answers, throughout the day. Making complimentary phone calls to airline passengers regarding their ride for the following day, usually takes up to 2 hours. When busy, help dispatch with rides  that are taking place ( corresponding with chauffeurs for their eta's. I've learned how to multi-task with answering phones, entering requests, and dispatching at the same time. while keeping a good attitude.
Management was there for questions we as reservationists could not answer. Half of the time, co-workers did not show up, or call in sick. This would make it hard to multitask or help anyone else out. Highly stressful. The hardest part of the job was when co-workers did not show up. It was sometimes double or triple the work. The most enjoyable part of the job is when your co-workers are there and you can do your job very efficiently. Usually in the afternoon was the most enjoyable part.

I’ve been with Avalon Transportation for one year as a Recruitment Specialist, and it’s been an incredibly rewarding experience. Avalon is a growing company with a strong vision, and I’ve had the opportunity to support recruitment across 10+ locations, working with a diverse and talented team.

What truly sets Avalon apart is the leadership and culture. The management team, general managers, operations managers, and staff are not only professional and knowledgeable—they genuinely care about the business and the people who make it run. That level of commitment creates a positive, collaborative environment where everyone feels valued and supported.

I’ve been encouraged to pursue professional development, including industry certifications, and have been trusted with meaningful responsibilities that contribute to the company’s success. The pace is fast, but the support and teamwork make it a place where you can thrive.

A lot to learn and plenty room and time for mistakes. If you mess up an email or on a phone call when doing a booking, Boss claims it can make them lose clients and business and you wont be there much longer. I've seen her make a co worker cry from yelling about a mistake made. Boss Is straight forward and very nice mostly. Not really a friendly or welcoming environment for new workers. Older co workers there want to be managers and very aggressive. A few co workers were nice. No Direct Deposit and the bank closes early so you have to wait till other co workers come from break to cash check. Job is only good if you need quick money. There is no compassion there and very dull environment. My last check was mailed with no heads up and wasn't giving a chance to pick it up as its always done and i'm still waiting to receive it in the mail. Manager says he's not a postal worker and cant help me. so good luck!

Be careful of the traps.
Management manipulating you into assisting in having other agents fired in order to advance your position. 
Don't expect raises after the first few years or so. If you're -good- and threaten to walk only then will you get a raise. 
Being friends with management gets you everywhere. Being disliked by management puts a target on your back. Ceo has no idea how corrupt the North Arlington office is. Very little good eggs. 
They're very friendly. It's a trap. 
Work life balance is terrible. You work almost all major holidays. If you don't work overtime you will be frowned upon.  (that could have changed depending on if they're staffed or not) 
Do your job well so they can't create a file on you. Do not say anything you wouldn't say to a stranger. Manager is friends with HR. They  get away with everything.

Avalon has a lot of work volume to handle.  As a chauffeur, the hiring process was quick and easy.  The manager is very professional and provided the training needed to get me ready to start quickly.  The base pay is very fair and comparable to others in the tri-state area.  This company has a healthy mix of high end and corporate clients and a lot of work.  Great potential to make extra $$ on the VIP's and lot's of overtime available.  They provide a company vehicle to take home, a company cell phone, and pay all expenses.  Some benefits for insurance, 401K, and paid sick time.  Good Covid cleaning policy in place with a plastic partition in the vehicles that made me feel safe when driving.  The dispatchers were nice and easy to work with.  I would recommend Avalon to others.

I worked in the North Arlington office for 3 years.  The boss is fair and nice.  She tries to make it a friendly work environment for all and tells her staff she expects a low error ratio and high attendance, which is common in the work place. There is plenty of OT and the staff works well together.  I didn't have any issue collecting my last paycheck as I gave ample notice and I was told that if I change my mind, I am welcome back (left due to medical)... they tend to mail final checks for any agent that abandons the job.  Overall, I had a wonderful experience during my time there and hope to return one day soon.

Starting everyday not knowing what challenges lie ahead. Learning how to deal with 50+ personalities while making sure everyone feels important and valued. Being able to jump from different departments to hep get the job at hand done correctly. It was challenging learning how to properly delegate responsibilities to other and not put too much on my plate. I've enjoyed being able to motivate and push people to their best more than anything.

Was informed about the company prior to working with them and after working with them wish I had listened. Alright pay but the lack of everything outside of that. You will be set up for failure. I only rated them 1 star because Indeed makes you. They don’t deserve 1 star. The worst I’ve ever worked with. Their expectations of you is 100% but they don’t give you 100%. You get what you give. They are the worst I’ve ever come across. Would never recommend. I have family celebrities and will make sure they do not use Avalon if they do they account will be cancelled. They are horrible all
the way around.

This company for is terrible. When you first start they will tell you that they are under new contract . That is an excuse! If you value your CDL this is not the place for you. Their buses are very old lots of brake downs and dirty toilets. They show favoritism to the driver that are bullies. Management is terrible, none in which do their job correctly. Very unorganized location. You are thrown into things from day one. You will be blamed for their issues.  You have been warned!

What is the best part of working at the company?
Lots of free time as there are gaps in your schedule some days you won't work so there's plenty of time off

What is the most stressful part about working at the company?
Not knowing how much you will make each check 

What is the work environment and culture like at the company?
Be prepared for a pecking order some drivers make a lot more than others

What is a typical day like for you at the company?
Depends on what your schedule is sometimes you'll get up at 3:00 a.m. sometimes you'll start at 2:00 p.m. it varies from day to day

Top Job Titles	Average Salary
Dispatcher 11 salaries reported	$23.27 per hour
Motor coach 8 salaries reported	$29.50 per hour
Diesel mechanic 9 salaries reported	$37.61 per hour
Chauffeur 7 salaries reported	$23.08 per hour
General manager 1 salary reported	$92,500 per year

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