field service technician

field administrator

field technician

senior field technician

customer service representative

Aventiv Technologies

⭐ 1 Star

My experience with Aventiv Technologies was extremely disappointing. While the company presents itself as professional, inclusive, and employee-focused, my experience in the field was very different.

Communication between departments such as management, HR, payroll, and EHS was often inconsistent and confusing. I regularly received conflicting instructions depending on who I spoke with, especially regarding time reporting, scheduling, and work expectations while in the field.

Payroll and timekeeping were also frustrating. My checks were shorted for hours worked on more than one occasion, and the expense and reporting systems were overly complicated and not clearly explained during onboarding. Once you are on the road, the expectations and reality of the job become very different from what is presented during hiring.

The work environment felt highly micromanaged and stressful. Employees were often expected to remain available at almost any hour while traveling, and work-life balance was poor. Skipped or interrupted lunches became common due to workload and pressure to continue working.

Although the company promotes diversity and inclusion, I personally did not feel genuinely supported or comfortable as an LGBTQ employee. The workplace culture at times involved favoritism, subtle bullying, and microaggressive behavior that made the environment uncomfortable rather than team-oriented.

Safety was another concern. In correctional environments, there were situations where inmates were able to get uncomfortably close to staff and initiate communication, yet employees could still face criticism over interactions that were difficult to avoid.

I also did not feel adequately supported regarding my leg disability and physical limitations while performing field work.

Overall, the company needs significant improvement in leadership communication, employee treatment, payroll handling, training, safety, and workplace culture before I could recommend working there.

What is the best part of working at the company?
Challenging and constantly changing environment that is diverse in hardware & software OS systems withing a diverse multi vendor environment.     

What is the most stressful part about working at the company?
They were unpredictable in job stability for their employee's. I all fainnes this was during the pandemic and the prophet dynamics  of this company were  complicated.   

What is the work environment and culture like at the company?
This depended on what part of the company you supported if you were working in the ROCK it was great.  Bottom up management and training that inspired me to take risks but did not penalize you for mistake provided you did not have a learning disability. My last assignment in a different department was terrible. Managed by idiot ego driven Mainak’s  with inferiority complex's.

Onboarding is very informative and convenient through Teams with HR.  Staff in all departments very helpful and direct with communication but clear and without repetitiveness I have seen in the past with other companies.
Job description and job information readily available with encouragement for career education and advancement and opportunities.
Jb duties are spot on with what was described without any surprises and team cohesion is admirably sustainable even though co-workers are miles away and states away.
Did my homework and chose this company for the vision the culture and wasn't disappointed. 



What is the best part of working at the company?
The Independence you have preforming your tasks

What is the most stressful part about working at the company?
Constant change of management and dealing with their personalities

What is the work environment and culture like at the company?
When working in a criminal setting there is always a high stress level and when some guards don't do what you require of them to complete your job safely.

What is a typical day like for you at the company?
Deal with numerous emails , most that has nothing to do with you, constant changing your work plans for the day, because someone above your manager, wants you to shift gears to make them look good. Its all about keeping the person above you happy.

Aventiv can be an interesting place to work and rewarding if you don't find the industry of inmate calling off putting.  However, leadership is most concerned with how they are perceived by the public and less concerned with the things they are asking the employees to do.  They are also not very concerned with data and focus more on how something "feels".  For example:  Budgeting.  You can present data that show how many people you need to maintain service levels, however they will say that doesn't "feel" right and send you the budget that hits their numbers.  If you question it, you're told to be a team player and make it happen.  

What is the best part of working at the company?
Working with the inmates and helping them with their tablets. 

What is the most stressful part about working at the company?
Getting parts, and equipment  as well as support. 

What is the work environment and culture like at the company?
If you aren't a part of WA DOC then you will have trouble with the staff.

What is a typical day like for you at the company?
Answer issues that have been sent by the inmates.   Walk to the various units and hand out tablets, and collect bad ones. Once back at the  office you get to pack up the bad tablets for shipping back to the home office.

Constantly changing management structure, software applications need improvement, makes this a difficult place to work due to massive workloads. By the time you get use to a process, they change it up and it causes a state of confusion. Compensation is below industry standards and you constantly have to tell other departments how to do their job due to lack of formal training.

Good company to work for, I enjoyed their maternity benefits. The pay was $14/hr for communication analyst. I was only there for 8 months (3 of which I was on maternity leave) and they had already had an opportunity for promotion. Towards the end they did a massive lay off though. First our manager disappeared and we weren’t told why, then we were all pulled aside the beginning of the week and told it was our last week. Management was really there for you on willingness to help you grow. Lots of ways to take time off- PTO, makeup hours, Floating Holidays. They understood you had kids and was able to work with you. Metrics weren’t crazy high either, they were realistic.

The environment is dynamic and stimulating, offering ample opportunities for professional growth and learning. My colleagues are collaborative, supportive, and truly talented individuals who contribute to a positive workplace culture. Management is approachable and receptive to feedback, showing a real commitment to employee well-being and career development. The work itself is rewarding, presenting new challenges that keep me engaged and motivated. Overall, I feel valued and fulfilled in my role, and I'm grateful for the chance to be part of such a fantastic team.

I love my job at Aventiv! My leaders are exceptional and are not afraid to work just as hard as their employees. They also lead with a servant's heart, meaning they work for you. Aventiv also conducts employee surveys to understand where they can continue to improve. They also hold Focus Friday, where employees do not have any standing meetings and can focus only on their work. I also love that I can live anywhere in the U.S. They will continue to support me and my career journey. Keep up the continuous improvement Aventiv! 

Top Job Titles	Average Salary
Field service technician 154 salaries reported	$24.74 per hour
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Senior field technician 7 salaries reported	$29.44 per hour
Customer service representative 8 salaries reported	$16.45 per hour

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