BANKPLUS

The very definition of a "go along to get along" company. The first thing you will notice is they are top heavy with made up titles/positions that have never existed in banking. And most with those titles lack any meaningful experience. In short; They are a small town bank that grew via pandemic deposits and two smaller bank acquisitions. Now they are stuck closing branches because they don't have the systems, processes, or talent to manage that growth. The last acquisition was handled so badly, they hired a consultant to advise them how to move forward. HR employees are inept, in place of fixing antiquated policies there's always some kind of "work around." If this is your first job in banking, do what you have to and jump when you can because if you're not in the Jackson/Ridgeland, MS clique you will be treated less than. Treating talent less than is how they soft fired most of the "legacy" employees from the two banks they acquired. Instead of treating them well for a job well done and offering severance, they demoted and treated them less than until they resigned. Just look around, you won't see many "legacy" employees around. 

Working at BankPlus has been one of the best professional experiences of my career. From day one, I felt supported, valued, and encouraged to grow. The company truly invests in its employees—not just in words, but in action.

One of the things I appreciated most is that everyone, even in the most entry-level roles, accrues PTO. It really shows that BankPlus values work–life balance across the board. Their benefits are also a huge plus: the bank pays a majority of medical insurance costs, which made a meaningful difference for me.

There are also clear opportunities for advancement. I was consistently presented with chances to learn new skills, take on more responsibility, and grow within the company. The leadership team is approachable, and the overall culture is supportive and collaborative.

The annual bonus opportunity is another great perk and reinforces the feeling that everyone’s contributions matter.

Overall, BankPlus is a company that cares about its people. I’m grateful for my experience and would highly recommend it to anyone looking for a long-term career in banking.

The retail banking branches where I worked were quite busy and were open from 7:00 am until 7:00 pm Monday through Friday, and for at least five hours on Saturdays. The culture was very customer service driven and the management was very good at ensuring everyone who worked there had the tools they needed to help the customer. 

My co-workers were bright, conscientious, and hard-working and it was my great pleasure to supervise those who worked behind the teller line.  Advancement within the company was encouraged as was continuing education. 

The most difficult part of my job came when it took several days to resolve a customer issue. While this did not happen often, I knew that time was of the essence when resolving issues that directly affected a customer's finances. Resolving customers' issues and getting to know them on a personal level was the most enjoyable part of this job.

What is the best part of working at the company?
Off on ALL holidays WITH PAY. 

What is the most stressful part about working at the company?
Unrealistic QA calls that are graded by someone that’s not quite knowledgeable    Faulty  equipment/ATM machines sound quality making it difficult for customers to hear.  

What is the work environment and culture like at the company?
“Do as I say” mentality. Don’t ask us any questions. If questions are asked, you are labeled as a “problem employee”. Rules are made up on the spot. Inexperience supervisors and managers. 

What is a typical day like for you at the company?
Come in, sit down and work. Late shift workers take the brunt of the work because it’s hard to keep agents in this department. No consideration is taken when it comes to busy days. Lacks proper training.

I've worked here as a teller and customer service agent. Being a teller is fine but I definitely could not do it for a lifetime. I would only recommend this job to ppl that really REALLY enjoy helping ppl with their finances face to face. The work is extremely repetitious and there is not enough pay offered for being a teller. I performed as a teller for about 6 months. Being a customer service agent was great! I'd advanced to an agent 3 position before leaving. Although its not as repetitious as being a teller, it starts to feel that way eventually. I'd acted as an CSA for over 2 years and the pay raises in this department were quite sufficient. Bosses are great. Benefits are extremely great. But you do have a hard time advancing to other departments within the company.

I want to love this bank but I have a lot of issues. The culture is amazing don’t get me wrong, definitely better than most other banks but there is a lot of favoritism and made up job titles you won’t find anywhere else in banking. No matter how well you do your job, the promotions only go to the coworkers who butt kiss and are highly social with management . They get promoted with the most absurd titles. People like me who come to do their job and leave do not thrive well here. Also,
The diversity within the company needs work. Most of the diversity is at the bottom. Not really in the higher roles. Also, you find that there are supervisors who have absolutely no clue what goes on in the department they supposedly “manage.” They’re only VPs because of who they knew.  Not a good look for the company culture. 

Do not take a job at the Mortgage Center. It is one of the most disorganized, dysfunctional, stressful, overly demanding, unwelcoming places to work. There's mostly old women who are resentful! Employees have negative attitudes, whispery and gossipy, make you feel inadequate if you make a mistake. If you take a job here, speak your mind and don't let anyone put you down. They WILL try you here and push you to a breaking point. This center is utterly unprofessional and take favor in the oldies. They run this place and management is poor. The work is overload and originators are demanding! They don't care about your well-being, only their commission. BEWARE! A lot of the mistreatment of employees is not reported to HR.

BankPlus needs to enforce their policies and procedures more effectively to all areas of the bank. My particular branch operated with the mentality of “out of sight, out of mind.” This location decided to not follow the rules and to pick and choose what worked for them. This caused the branch to have low morale. Due to the staff being unsure or not caring at all it gave a poor representation to the customers. This caused difficulty in maintaining customer relationships and growing the business. 

A usual day at work includes ensuring the accuracy of all financial transactions, assisting customers with financial decisions concerning products and provide superior customer service.  In this job I have learned how to work along with a diverse group of coworkers to achieve one main objective.  Sometimes the hardest part of the job is discerning exactly what a customer needs.  However, when a customer's need is discovered and met with quality, this is often the most gratifying part of the job.


This company has been the most challenging and disappointing banking institution I’ve ever worked for. The values they claim to uphold do not align with the actual work environment, which is toxic and counterproductive. New employees are not given proper training or support, making it extremely difficult to succeed in their roles. The workplace culture is dominated by gossip, unhealthy competition, and a complete lack of teamwork. At the Gulfport branch, the leadership there lacks integrity and cannot be trusted.

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