account representative

collector

patient accounts representative

training instructor

account resolution specialist

BCA Financial Services, Inc.

I am extremely delighted to write a review for BCA Financial Services, which has been a remarkable part of my professional journey. 
My favorite part is my boss. I am grateful for the exceptional leadership provided by her. She has been an incredible mentor, providing guidance, support, and recognition for hard work. Their leadership style encourages open communication and sets a positive tone for the entire team.
One of the standout aspects of this company is the exceptional camaraderie among coworkers. The sense of teamwork and mutual respect among colleagues has helped make my work more enjoyable. As with any company, you come across coworkers that aren’t as cooperative, but the majority are excellent to work with. 
What sets this company apart for me is the consistent pace of work. The workload is steady and manageable. It allows us to focus on delivering high-quality results without the stress of rapid changes and uncertainties. Things do change from time to time, but the changes are well thought out and communicated so it’s not so intimidating. The flip side is that change does take time, so you do need to be patient but so far it has worked out well for me. 
Moreover, the company encourages and facilitates growth from within. I have had the privilege of growing within the organization through promotions and moving to a different department that better aligns with my interests and skills. It's important to note that promotions are not handed out freely here; they are earned. I have seen many other colleagues provided with similar growth opportunities and promotions; you can certainly achieve growth here if that’s what you want.

This company has a huge turn over rate. I loved the work I was doing. I loved taking patient phone calls. But you are only a number in a seat taking calls. If you have computer issues and you cant login, they give you an attendance point.. once you get so many they fire you even though you got no control if the power goes out or something.  My hubby was in a coma on a respirator and I got told that was unexcused even though they don't take excuses.  It's absurd.  Tell you to keep the patient on the line while you enter your notes so it looks like you are lagging in between calls. If you stop for more than 2 mins between calls they are messaging you wanting to know why you're idle. Not worth the stress. Put it this way...there was 10 in my training glass. We all started the same day....There is only 1 person left out of those 10....we all quit in the first 4 months.  They go on and on in the interview process about how great of a company they are to work for.  That's a joke. They have a "good ole boys" system...if you aren't in their click they are against you. They tell you you get a bonus if you're top 3 on your team for collections. The problem is...when you get a patient to pay it doesn't get posted for 2 or 3 weeks after. So you don't always get credit for your payments.   

I work remotely for BCA Financial Services and even though remote, I feel as if I am with each and every employee (in person) I communicate with daily. BCA has opened my eyes to so many different ways of working together and communicating across all departments top to bottom. My Director is phenomenal. She truly cares not only for your growth as an employee but also cares just as much about you as a person. One thing I can say about the culture at BCA is everyone cares about each other and everyone wants to push each other to be successful. I can without hesitation say the one thing that sticks out the most, it feels like "family". We all have different opinions on how to achieve company goals. The great part is we all have a voice and we all work together to choose the best way to get everyone to exceed those goals. Being remote and not being in the same office with everyone could be be challenging at times, but everyone at BCA works hard to make it feel like you are there with them every step of the way. I would say working with BCA Financial Services for 2 plus years has been nothing short of amazing. I am lucky to work for an organization that not only cares about their employees, but they also care so much about their clients and their client's customers. Excited for the future here at BCA! 

From day one myself and other new hires were skeptical.  Training was done via webinar and was so unorganized. Once on the floor, we were all worried about job security.    Managers micro manage, constantly peering over your shoulder as far as what you are doing.  They don't do any work except follow behind the work you just worked and pick on you all day why you did what you did, which stalls your productivity, then they ask why you don;t reach your goal,   For the short time I was there nearly 12 people either didnt show up, walked off the job, quit with notice, or got fired.  The main office is in Florida and that is a whole other ball of wax. Florida office doesn't like the Richmond office to do anything, so hard for the Richmond Office to grow. Florida office limits information to be send to Richmond office, when in fact the needed information is mandatory to be able to get the job done.  Micromanaging is the culture indeed across the board.  If you have things you want to bring up as far as a suggestions when asked by management, they will listen, but then eventually find a reason to get rid of you because you had "complaints".   Job pays well, BUT insurance premiums are super costly AND once hired you don't get insurance until after you pass your 90 days.   Pray you don't get sick!!!!!

I’ve been working at BCA Financial Services for 3 years now and started off as a Patient Accounts Representative. Since then I’ve been promoted twice now and have been recognized several times for my work and earnest customer service skills and am now teaching of others those same skills.

BCA gives a lot of incentives to their employees along with a bonus structure and awardco points. The staff is always looking out for opportunities to train you and give you the best experience to have success assisting patients.

They recognize employees for their attendance and ability to do what’s best for the patient. This means there is always room for raises, bonuses, and promotions if you work diligently and show interest. 

They accommodate work from home since the pandemic and was considered a necessary company to continue operations. Which means job security is guaranteed when working for them. 

This company is growing at a fast rate taking on new clients and are looking for people to show their potential. I highly recommend working here if you are eager to have experience and be at the foundation of a ever growing company. 

Alot of hype and appears to be professional. They cheat you out of commission and make excuses. Management tries to have relationships with you on another level and if your not apart of their idea they make it hard on you and you get wrote up for anything possible. Policies change often if they do not like you or other co-workers. It is kind of like not being in jail but let out on house arrest and still can not move. They will intimidate you and fabricate at any means necessary to make themselves look good in publics eyes. The Catholic Hospitals represented by BCA should look more in depth as to who is handling and working their accounts cause they are not worked as often as some others. Alot of favoritism goes on there. Musical chairs if you discuss work place ethics with your co-workers and management finds out. Upper management and some agents undisclosed are owners or owners children. Not an open door here! The assistant supervisors that were there for the agents got pressured and eventually left due to the tension in workplace. Make sure your from Trinidad if you want to be liked.You might get invited to her house for private parties. Ask around !

If you're looking for a job where you're micromanaged to exhaustion, underpaid, and undervalued—this is the place for you. The pay is barely livable, and annual raises are a joke (typically around 50 cents a year). Promotions are used as a way to increase your workload without offering any raise or real advancement.

There is no room for growth or career development, and any initiative you show will be taken for granted. Appreciation is nonexistent, and burnout is constant.

One of the most discouraging experiences was going to HR to raise concerns about the unlivable wages. Instead of support or a constructive response, I was sent an article claiming inflation "isn’t really happening" and told that, compared to other companies, they’re being generous—and that they could easily offer even less. That pretty much sums up how employees are viewed here.

If you want to feel respected, supported, and fairly compensated, look elsewhere. This company is not where careers are built—it’s where motivation goes to die.

Working for BCA has it pros and con like all jobs the management was good, they help you when needed, any questions you may have they will answer and if they can't they will try to get the answer for you, they dont breathe down your neck and if any mistakes are made they speak to you and not at you. The training however I wasn't happy about they train via Skype which is hard because there aren't any hands on with the training learning the system, they don't give you time on the floor before coming on to the floor. the pay is great esp to start off. The bonus they have is confusing however it's not hard to reach your goal. the hr department is out of FL which is something else i didn't like while i was there i felt like we should have had hr at this location as well to many misunderstandings from what was told to me having the office there. Even some of the my coworkers i had for the time i was there made things even better to work with. But overall i would definitely recommend this job to people and had i moved i would still be working for this company

So I am going to be totally honest I had worked for this company 2+ years  and let’s just say the management has always been horrible they do not include you on what’s really going on and give a clear explanation as to why the staff didn’t meet quota. I used to be the type of employee that used to work hard and go above and beyond but after working there for such a long time it’s not worth it because no matter how hard you try they don’t see that! they only promote people based on who you know up in management!! Going on to the pay they barely even give you a reasonable yearly review and if they do decide to you give you a raise don’t expect much of it, it’s only a few cents and if that! Finally the horrible environment let’s put it this way it’s such black and white atmosphere, Anyone and everyone that gets hired  always have such a smile in their face  that by the time training ends half of the group has quit or left and the others are just another lost soul in that dead end job so I wouldn’t recommend this job it’s only a temporary job

Do not apply, you will not like it. First of all, this is a debt collecting agency. You are assigned up to 4-5 different clients with multiple systems, different requirements for each that you must know. The supervisors, leads, & managers aren’t always knowledgeable about the clients you serve so a lot of questions do go unanswered. Management also picks & chooses who to help, limited responses, not understanding to the patients needs so you are left on your own to resolve issues. Multiple systems should be configured to have same info but not everything is in sync which you will get complaints from patients. When serious issues arise, patients are denied supervisors often which only prolongs conflicts with no resolution. Management mainly cares about collecting funds, not actually assisting patients with their issues. Soooooo many issues, pay is not worth it, you will not wanna stay here longer than 6 months I guarantee. 

Top Job Titles	Average Salary
Account representative 48 salaries reported	$17.00 per hour
Collector 31 salaries reported	$20.50 per hour
Patient accounts representative 6 salaries reported	$17.25 per hour
Training instructor 5 salaries reported	$26.00 per hour
Account resolution specialist 5 salaries reported	$17.00 per hour

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