customer service representative

warehouse worker

call center representative

data entry clerk

forklift operator

BCforward

BCForward is a staffing company that only cares about their bottom line. The company is paid $38 per worker by their clients, but does not invest in their workers enough for them to maintain a basic standard of living. Workers are treated as second-class citizens, especially by Full-Time Employees and their clients, despite their work being just as integral or even more important. 

- Workers are put on "at will" contracts (can be terminated without warning, justification, or reason) and have exercised this power multiple times already. 
- Workers can only receive a static, low income that is not adjusted to the average Cost of Living for the area. Any request to receive an increase in pay will be denied for tax purposes.
- Workers are not allowed to receive commission/raises/pay increases outside of a promotion within the vendor/agency.
- There is little to no career advancement within the company. Promotions only provide a pay increase of $1-$2/ per hour. 
- Workers have to deal with incentives and disincentives that can create biases against hiring contractors for Full-Time Employment positions, thus making it nearly impossible to convert to a full-time position.
- Workers are unable to apply/change to another vendor or agency that works with the client without at least a 6 month hiatus to prevent "poaching."
- Workers are required to work on holidays and do not receive Overtime (OT) for working those holidays without requesting it, which is usually denied.
- Workers do not receive paid benefits (health care, dental, etc.) Instead they are offered plans that would eat up at least 25-40% of their income.
- Workers must request Paid Time Off (PTO) and can be denied without justification.
- Workers are required to spend PTO on sick days.
- Workers have no control over their work schedules.
- Workers have inadequate care for trauma or counseling when dealing with traumatic content.
- Workers are required to sign NDAs agreeing to never publicly disclose that they have worked with (Insert name of large social media client) or are/were associated with the client in any way, shape, or form.
- Workers are not permitted to participate in most company sponsored events and/or programs.
- Workers are not allowed to receive/use references or letters of recommendation from full time employees when applying for a job outside of the company or the client.
- Corporate management is very disconnected and actively works against it's own employees, cracking down on any employee who speaks against them. 
- Company's inner network is unreliable and it has taken them years to create something even slightly coherent.
- Constant socio-economic discrimination and racial discrimination are becoming bigger problems than ever within the company.
- Workplace retaliation is becoming more of an issue that is being ignored for the sake of appearances and productivity.
- Workers' demands for better conditions are entirely ignored and even punished via contract termination.

Through inaction and empty promises, it is implied that because there are ongoing transitions in the company's management and ownership, the upper echelons are trying to get as much money as they can and make the company as valuable as possible before jumping ship. So, logically, they'd want their productivity to be as high as possible, which means workers' rights are the least of their concern.

The only real benefits are the provided meals, snacks, drinks, and access to the amenities of whatever building they're assigned to.

I would come into work at 9 am, then I would find out a meeting scheduled at 10 am was rescheduled at 8 am, five minutes before 8 am. The onsite client would do that to us regularly in order to trick us contractors into falling on our faces. I was constantly watching my back with no help from BCforward management. Once they told you where to go for work, you'd hear or see management again from BCforward. At that point all they cared about is you making them hourly money so they could make their profits.

Unfortunately, contracting means you will work with clients that hate you simply because you're a contractor. BCforward has no sympathy for that. I saw colleagues treated horribly by the client. The company only likes people that do not stand up for themselves, and are male. Women are laid off before getting into any positions of management, as those are all reserved for the men. The men protect eachother, even giving them work in between contracts. The women are all let go immediately and in a humiliating manner in front of other colleagues at the last minute---no warning. 

I had no badge to go in and out of my workspace where I was supposed to be each day. I had to text colleagues to let me back in if I went to get food, or went to the bathroom. I was given no computer and had to use my own. When I asked the status, no one knew the answer. I applied for  health insurance after 90 days, but I never received any of the cards to use it.  However, the money was still taken out of my paycheck. No one at the main office knew answers to anything because the turnover rate is astronomical. They even hire people in HR to work only 1 week at a time, which was shocking to learn. 

 I know of a handful of women I worked with who were all let go in humiliating circumstances under the guise of 'budget issues'. None of the men were laid off---not ONE. To cover for their sexism, they will take a few men off the contracts and bring them back to the main office and continue paying them. They will then be placed on another contract at the same, or higher salaries, while all the women filed for unemployment insurance benefits. 

At least one of the women has already obtained a lawyer. Honestly, I don't see this company lasting, which is fine. Companies like this shouldn't last. This company victimizes people further in this horrible economy by treating employees like they're worthless.

What is the best part of working at the company?
Weekly pay but company I worked for thru them were really horrible to work for.

What is the most stressful part about working at the company?
The company they assigned me to were not responsive and ended your assignment for reasons that were unclear and I felt they were biased against certain people and played favorites, which is something I couldn’t understand. BC Forward was a decent company to work for though. They did a great job regarding payroll and we got paid weekly with no issues.

What is the work environment and culture like at the company?
The company they assigned me to was really stressful and they ended people’s assignments for literally any small reason. They were ending the assignment on people for literally any reason and they were replacing people constantly and then hiring in people who couldn’t do the job and ending the assignments for people who were doing a good job and were constantly hiring and replacing people and continuously on a hiring roller coaster. It was interesting to see that happening.

What is a typical day like for you at the company?
The job itself was pretty easy, most of the customers were very nice but the company itself was really stressful because you would see people who were articulate and good at the job, the company ended people’s assignments for any reason and it was stressful watching people who were intelligent and articulate have their assignments ended and they were constantly replacing people and it was uncomfortable, they couldn’t hire good people and were keeping people who were not customer friendly and  think they had difficulty finding good customer service people that had good phone etiquette.

I worked with BCforward as a contractor and overall had a positive experience. They acted as the liaison between myself and the client, and were generally responsive and professional throughout the assignment.

Pros:

Smooth Onboarding: The hiring and onboarding process was efficient. Paperwork and initial setup were handled quickly and professionally.

Supportive Recruiters: My recruiter was communicative and checked in periodically to ensure everything was going smoothly at the client site.

Timely Pay: I never experienced issues with payroll. Direct deposits were accurate and on time.

Opportunity Access: BCforward provided me with a valuable opportunity at a reputable company that aligned well with my skills and experience.

Cons:

Limited Benefits: As a contractor, benefits were minimal. Health insurance options were available

Communication Gaps: At times, responses from HR or support staff could be delayed, especially when needing help with documentation or contract details.

No Career Growth Path: Like many staffing agencies, long-term growth or promotion is dependent entirely on the client, not BCforward.

Summary:
If you're looking for a contract role and need a reliable staffing agency to facilitate the process, BCforward is a solid choice. They provide access to good opportunities and handle their responsibilities professionally. Just be aware that, as with many contract roles, long-term stability and benefits may be limited depending on the client’s decisions.

The initial presentation of this job was very good, very promising. We had a set date to start, rate of pay but that was it. A few us that was attached to an email started chatting and none of us had an update. Finally we where able to get a hold of someone that then told us that our assignment had cancelled but they where trying to find us something else. I want to say a month later we where notified of a new assignment and this one came with a pay increase which was cool. But overall this place is very unorganized, I still have equipment due to not receiving email of the return ticket. I left in June and there was a mistake on one of my checks very obvious I started out making one amount I was paid one amount for a week then another amount the second check and still it has not been fixed. I reached out several times over the course of 3 months to get it fixed with failed attempts at rectifying my issue. Just this year in Jan. someone called me about the laptop and I had to ask about my other issue I had like four ticket numbers in and no one ever reached back out. I was put in contact with someone to rectify that issue that it would be corrected but yeah I haven’t seen anything to send back the laptop or a corrected check in the mail. 

I was promised benefits along with a regular schedule of Mon-Friday, 8-5; with very little change and the occasional Saturday. Before the first week of training was finished we had received new contracts saying that we would be subject to regular shift bids with a 24/7 workflow. Meaning that we would all be working weekends regularly. We received our benefits sign up to see that the benefits we were given to choose from were much to expensive given our hourly pay. As a result many, if not all,  of us did get a benefits plan; either leaving us uninsured or relying on third party providers. That was just first 4 days. In the two years following that I have been here, I have seen nothing but fail initiatives, ineffective management that has seen a very high turn over rate of ops managers as well team leads, and a lack of care and empathy from the company when it comes to listening to employee feedback and bettering the company. The best part of this job is the pay which is the single chain keeping me bound to the project. I was put on special projects, ran training classes, made training material, and acted as floor support; only to watch them continuously hire externally and promote those who have proven to be ineffective and inefficient. The atmosphere is heavy with the weight of unhappy employees, clueless management, and a plethora of unmet expectations.

This company is a supplier of contingent workers for a contractor who actually had the relationship with the client.

Training was not the typical sit in a classroom for a few weeks being taught practices, etc. They just bring new people in first of each week and you may be the only person being trained or there might be more. Hired for one job description but moved to something else after first day. One person could begin training you but them move you on to someone else. Ended up with multiple people training me which left me confused and feeling as if I was setup to fail. Expectations aren't clearly provided and sometimes you don't find out until you haven't met them on the final date of your 'probationary' period. If you don't absorb the information quickly and pass assessments, they'll kick you to the curb. My assessments were made by someone who was still learning the job themselves. They ended my assignment over the phone and it wasn't via my supervisor, and they added false info about why I was let go. Pretty tacky if you ask me.

Benefits were there but you have to shoulder a large part, if not all, of the cost (think $200 per weekly paycheck)

Only real plus of the job was that you got free breakfast and lunch, along with drinks and snacks, from the overall company you are providing services for, and the people I worked with who were laid back and helpful.

While compensation is distributed reliably on schedule, the organization faces significant challenges regarding employee retention and morale. Executive leadership appears indifferent to institutional knowledge retention, resulting in elevated turnover. A persistent lack of capital investment forces staff to rely on outdated, partially integrated systems and trial software. Financial growth is stagnant, with merit increases averaging roughly 2% every four years, and standard benefits are subpar. Furthermore, the operational culture disincentivizes high performance by distributing additional workloads without concurrent compensation adjustments.

Structurally, upward mobility is highly dependent on navigating executive politics. The recent influx of leadership talent shares a singular background, having previously operated together at Aditi in Seattle. This alignment strongly suggests a strategic pivot toward either relocating corporate headquarters or positioning the enterprise for an impending acquisition, with a strict focus on maximizing owner equity over organizational development.

The place I worked for was great, but BCforward as a contractor business is an organizational nightmare. It was impossible to get information about my (terrible and expensive) benefits, nobody would email me back if I had questions. I worked for BCforward for several clients at another company and I have great things to say about the company and nothing good to say about BCforward after working there for close to 3 years.

Someone at BCforward forgot to renew my contract so one day I showed up to work and couldn't even access the building. Things slip through the cracks and they aren't organized enough to care without putting a help desk ticket in to India and taking weeks for a reply to a simple benefit question. 

Unless you're desperate for employment I'd suggest looking elsewhere. 

No PTO, horrible/expensive benefits if you can even get an insurance card. Layoffs without notice even if your contract had already been extended.  So lower job security even than other contractor positions.

My experience may not be typical. That being said, I was always paid on time. and they did seem to care that I was taken care of. However, I had the feeling that it was very disorganized and I had other coworkers who didn't have a good experience. 

The hiring process was the only real bump for me. It was convoluted, redundant, and the job description from the recruiter was not truthful. I was told I was applying for a work from home position, which I was not, and that I would be working downtown if I couldn't work from home, which was also false. I ended up with an almost 2 hour commute, which was much different than what the recruiter was trying to tell me.

The pay was fair for someone just starting off after college, but the benefits were not very good. I was a recent graduate, but also prior military and had a lot more years and life experience than my coworkers. I was never given an opportunity to interview for positions closer to my experience level.

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