senior personal banker

senior consultant

senior business consultant

concierge

teller

BECU

I appreciate the lack of sales-mentality. This job isn't about pushing products, although there are quarterly goals (which are pushed a bit too much for my taste.) The benefits are great, and there is some schedule flexibility. You can request PTO far in advance. You'll work 2, sometimes 3 Saturdays per month. 

When you work on Saturday, you'll get a weekday off. It can be nice for scheduling appointments on weekdays, however the lack of consistency can be annoying. The schedule for the following month is usually late, so making plans far out can be a nightmare. You rarely know exactly what your schedule will look like for the following month, so even making dinner plans a month out can be risky. You could be off work at 5:15, 6:15, or you might have the day off - there's really no way of knowing until the schedule is final. Branches are open until 6:00 PM, and if you get a home equity loan at 5:59 PM... well, you're staying late that day. Your schedule will flex that week or you'll get overtime, but if you made any plans after work that day... kiss them goodbye. Even though you are scheduled to leave at specific times, there is never any guarantee that you will actually leave at that time. You have two 10-minute breaks per day and a 45-minute lunch. The breaks are paid, the lunch is not. If you get stuck with a long interaction and it overlaps with one of your 10-minute breaks, you don't get to make that up, you're simply out a break. 

The work culture is extremely political. Many coworkers openly discuss politics in very polarizing ways, and if you're not left-leaning... well, just prepare to keep your opinions quiet. The work culture is in many ways one big leftist club, and if you don't agree with the group opinions, you are an outsider. Even staying quiet is almost seen as disagreement - silence is violence, and all that. Your best option is to quietly smile and nod. 

Since those political opinions are openly supported by the company, it's not worth bringing to HR. I've had coworkers say extremely offensive things about conservative opinions (and the people that hold those opinions), as well as the states in our country that tend to hold those values. In one case, coworkers openly discussed their disdain for a specific state - the state that my extended family is from. As a conservative living in a liberal area, I've spent my entire life biting my tongue and putting up with it. When the company openly supports leftist/liberal political stances, I have no faith that the company would take any action. It's one big club, and if you're not part of it, be prepared for various levels of alienation. Everyone here loudly and proudly embraces liberal politics, and if you don't match their noise level, you will never truly fit in. 

BECU is, no doubt, a very decent company to work for. Many people who don't work there would love to. Many people who do work there rave about it. Realizing that no company will ever be perfect, I still stand concerned for its future--one which carries with it an unfathomable potential. While its culture may be inviting, the benefits some of the best in the industry, and its reputation a beacon of hope in the often greed-ridden financial services industry, it is a company that has grown too big, too quickly without showing the agility to adapt to its ever increasing girth. Behind-the-scenes it is a company run with some of the thinnest staffing levels I have ever seen. The idea is of course to save money for its membership and run more efficiently. While this does indeed save [heaps of] money, it clearly takes a heavy toll on its habitually overburdened workforce. Of course, this leads to high turnover, missed opportunities and reduced production. Several departments are backlogged with huge workloads that they cannot physically handle with available resources, business is turned away or literally walks out the door, communication is poor between departments as people are preoccupied with just getting through the day, systems and procedures are prehistoric, and many people are stressed and resigned to realize that this is just the new reality at BECU. This is a company which has seen its membership and loan volumes grow at record levels over the last several years, yet has almost always failed to adequately fortify its inefficient infrastructure and support systems to compensate. Often, these growing pains are shifted to the membership who must endure long waits, grumpy employees stressed over ever increasing demands and sales goals, or innocent but unhelpful rookies who are constantly  racing to plug the ever growing holes that naturally sprout in a high turnover environment. There is hope for BECU which has the following, community appeal, and brand recognition most companies would kill for. That hope starts at the top, where many of the executives are inoculated from the challenging realities of those working to just make it through one day. BECU needs to realize and solve for its challenges, recognize its place in an ever shifting financial landscape, seize on its popularity and strength in a sustainable way, and channel its strategic resources to affect the change it needs to survive and thrive.

This review might be premature, since I haven't been with BECU very long, but I couldn't wait any longer. 
I hesitated about applying here because I knew absolutely nothing about banking from a professional standpoint but applying and getting hired here was the best thing I've ever done. 
Never in my life have I ever encountered such kind, caring and supportive people. I have been "burned" in the past by other jobs that required you to "fly alone" after the initial training period of 1-3 weeks so I was worried about that happening when I started here. I was nervous about asking for additional help but they were generous about giving it to me. I've never had a one on one or a group mentor before and it made it so helpful to be able to ask questions and voice my concerns without having to do it in a large meeting. 
The training I have received is incredible and so detailed that I feel like I have a grasp (if only slight right now) of the industry and can talk to members confidently about the products and services that BECU offers. 
I am planning on working here for a long time and even have a department in mind to transfer to in the future.
BECU is wonderful in that they offer remote work and they make sure that they communicate with you in every aspect of the job. 
Coming from a job that had no values and didn't care about their employees to working at BECU has been a big shock but in a very good way. 
I am a member of BECU and never dreamed I'd end up working for them but it's the best company I've ever worked for. 
They have opportunities for remote work in several states (even more than they have branches in) which is really, really nice. I even enjoy the many Team meetings we have. When you work remote you don't get to see many people so having that opportunity is fun and I really enjoy the meetings with each department where we can learn what they do. It really brings the place together. 

All the things they say and do, the money they spend on their employees is impressive.  But the infrastructure is a mess.  Outdated operating systems that are so old, there are no longer any updates available.  Processes are so compartmentalized, most people can only do their one function and most aren't willing to do much else.  Too much responsibility is placed on the member, there is little ownership from start to finish simply because of the process which usually equals 3-5 different departments/people to complete the need.  A company this size should have their inner workings together so much cleaner.  It's disappointing.  General communication is lacking which sets the stage for more areas of severe opportunity.

The most disappointing part is the inter-department transfers.  The recruiting process is lagging and silent.  There is a gigantic focus on employment development but no support to actually execute things like job shadowing.  It becomes a smoke and mirror process if you show desire for another department. 

I really want to stay, it's been less than a year.  I want to believe that a Credit Union of this size will show it's majesty if I just hang on a bit longer.  But I can't see myself growing more than frustration, weight gain and general stress.

I liked working at Becu This was a job for people who mostly enjoy customer service. Member interactions are mostly fun and I enjoyed talking to people as I worked to find solutions for the members. The hours are banking hours so that makes it so you don't have to work super early in the morning like my previous job. I stayed here for about 7 months and I knew that this wasn't the job for me but it certainly could be an awesome job for some. I met a lot of really good, hard working co workers. The benefits and vacation time is certainly a plus and rare amongst employers

The bad parts of this job were outdated systems, the occasional cranky members and the incompetent managers and leadership. It was easier to get help from your fellow co-workers than speaking to a lead or management which made the complicated interactions with members even more complicated. Also, in speaking to fellow co-workers, it was clear that a lot of people are underpaid and some employees were very unhappy. the position is a little too sales oriented even though they try to act like it isn't. Be prepared for monthly and quarterly goals they expect you to hit and force you to be kind of pushy.

Typical day requires assisting members and internal staff with support questions regarding transactions, mobile and online banking. I learned a fair bit about finance and mobile applications and securing accounts. Management is supportive, however your supervisor is your champion. Unfortunately I had a supervisor that seemed to be riding the pine. The hardest part of the job is rude members and work schedule. Having a young family and working after 5pm is difficult. The most enjoyable part of the job is the culture. 

What is the best part of working at the company?
Quite honestly, your fellow work companions, the supervisors, managers were all truly wonderful!!

What is the most stressful part about working at the company?
I worked in payment processing, and found it to be delightful. What I found stressful, were the other temporary employees that were felt that they were better than the actual employees that had worked there for years. 

What is the work environment and culture like at the company?
Wonderful! Most people are friendly and kind! The work culture is great! I only worked for a contract, but I really wish I had been hired on perm! Really seemed like a great place to work!

What is a typical day like for you at the company?
Being welcomed by security. Walking in, grabbing a cup of coffee and settling into your work area. Greeting your fellow employees and getting ready to start the day. Working as a team, being productive and still having time to take a moment and chat. Trying to recover after a large lunch, and plow ahead with finishing off the day!

Responsibilities include: review and process conventional, FHA and VA mortgage loan applications taken online. Interview members to assess preparedness and eligibility for home buying or refinancing, calculate income and debt to income ratios, review tax returns and complete SAM worksheets, assess rental income schedules, gather supporting documentation, and communicate frequently and effectively with my team of loan processors, underwriters, and escrow officers. Adherence to federal, NCUA, CFPB, FNMA and BECU lending guidelines and regulations. Provide timely, transparent and concise communication to members in regard to the status of their application, need for more information, or underwriting decisions regarding their loan. Process sensitive information pertaining to credit history and personal information with strict adherence to company and federal privacy standards. Fostering relationships with members and the community through positive interactions as the face of a member owned not-for-profit credit union.

BECU as an organization is good.  The individual departments making up the larger organization vary in style and management ability.

Upper management for IT seems to be retired on the job.  There doesn't appear to be much oversight of management staff as one manager can be quite good while the one next door is a micromanager.  IT is small and overwhelmed by the number of vendors and 3rd party software they need to support.  Every production problem is treated a major outage even if it has low impact resulting in more stress and overtime than necessary.  

BECU has a very generous bonus program, but again there does not seem to be any oversight as one manager can require something as simple as "read 3 books on X topic" for a full bonus while the next manager makes their team bleed for even a fraction of a bonus.

Most of the time is review the loan and past due account. Not much learning at this position since I have done the same type of work for several years, there is not too many of the commercial loan coming through. Management is OK they are too busy to notice the work load or responsibility. Loan officer don't really know their job and not much of the effort to get a new loan.

Most of my co-worker are great specially in the other department, I have a great relationship with just about everybody except for a couple of them that I don't care much about the work ethics and habit.
Hardest part of job is looking for something to do and have to do something that I am not comfortable to do like collection

Enjoyable part of my job is having work with my long time best friends that I know from the other company.

Top Job Titles	Average Salary
Senior personal banker 54 salaries reported	$26.94 per hour
Senior consultant 13 salaries reported	$27.67 per hour
Senior business consultant 80 salaries reported	$28.59 per hour
Concierge 17 salaries reported	$25.85 per hour
Teller 18 salaries reported	$24.87 per hour

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