security officer

event staff

guest service agent

security guard

event manager

BEST Crowd Management

This company is extremely shady. The scheduling department never answers the phone and management is never there. Field supervisors need to be walking the site such has the regular employees but all they do is drive home and come back at the end of their shift (supervisor "D" told me this) several workers had problems with their paystubs and absolutely ZERO help was given from management, supervisors, or the scheduling department. In this COVID-19 pandemic this job is about going to public sites ie; beaches, parks, marinas and tell the public to wear mask and to social distance HOWEVER you are not allowed to remove people if they refuse to wear one. They want you to enforce social distancing but they mandated you to drive to a random place they call "briefing area" to park and then get in a black van with 12 other workers for that shift. After the shift they again pick up all the smelly workers and put them in the same van to drive back to the random "briefing area" so they all can go back to their cars. Because of this 2 worker contacted the COVID-19 virus and I was told by another supervisor that management has the black van regularly cleaned but I tested that theory by leaving a very removable in side the van and the next week the mark was still there and was still removable. This leads me to believe that they're just lying to cut corners. Now I have to get COVID-19 tested each week because of this job. Some sketchy field supervisors will have you sign in and then they will just sign you out at the end of the shift without getting proof of how many hours you actually worked. To add more the job sites are even worse in the sense that almost every single job site you have is a different supervisor each day even if you are sent to the same job site. On top of that, they do not let you know when you should or can take your breaks. They expect you to not use the restrooms if you need it and if you would like to use the restroom or take your lunch they'll get mad at you and try to discourage you from doing so. The uniform is a green shirt that says "Staff" at the back which they only provide 1 unless you bug every supervisor for another shirt, black shorts or pants (not gym shorts) and black shoes with socks. This company is only good for if you want to have a "security job" on your resume. I would just recommend you lie and say you worked for this company before because what are they gonna do? Call or email to verify that you work there? Good luck for them to try to get in contact with anyone there.

I quit even though I know I probably won't find another job during the pandemic. The company doesn’t treat their employees with courtesy and respect and I was depressed coming home every night because I felt like I was complacent in messing with people’s lives.

The only communication that happens between departments seems to be during the daily financial call. Management was always supposed to "get back" to us on simple policies like uniform and attendance that were not consistent.  If an employee is late, they are sent home and marked absent. If an employee can't go to a different location because they don't have a car, they were marked absent. If a supervisor is new and doesn't understand how things work because they weren't trained, an employee is marked absent instead of being paid for showing up. If an employee is marked absent 5 times, they get fired without any warning - and I was part of the small team that had to deal with those employees after the found out. Some employees were even scheduled without their knowledge because that is how someone filled all the available spots last minute. I couldn't stand to hear my supervisor tell responsible adult employees trying to provide for their family that "life is unfair" when there wasn't a responsible, respectful, and ethical adult in charge for the entire time that I worked there.

Things do seem to be improving through some new people joining the company, but I just couldn't work there anymore.


had an interview, drug tests, background check , filling paperwork etc , and was called by manager to come  for a field supervisor training, when i showed up he was not there and heard that training was canceled, called numerous time and after 2 days he responded to me and schedule me next day to have again training, when i got there i did training return back to the stadium and of course manager was not there next day i called on both number  numerous time from 8.30 am until 3pm and no answer or call back at all, i sent email with question about next step, do i need training or should i wait for schedule, or will i be paid, no answer at all. and yet they are sending me on my email every week schedule and of course i am not scheduled, oveall the worst experience, i sent them even email to remove me coz i am not employee and i never worked had only 1 day training. this is far the worst nor professional company i every had experience with. as well i bcc to my attorney email i sent to remove me from schedule and from they employee list ,if they do not do it i will fill a law suite because this is way to disturbing , unprofessional and company that disrespect people. please stay away from this company, Management is low level educated and have no idea how to work and how to response to people.

What is the best part of working at the company?
What I absolutely appreciate the most about my time with Best is how this is a learning and growing environment. I also appreciate how accommodating management is and how they're willing to work with you to make sure you have everything you need to have a smooth sailing shift. I never would have thought 10 years ago that Id be doing the work that I do for Best. Thanks to the fantastic management team to has learned to see potential in me before I can see it in myself, has told me that they will do what it takes to help make the next shift better even if it means making some adjustments, and has been validating on the days that were rough, it feels like home to finally have a company to work for that gives me a reason to keep going even when the going gets tough. 

What is the most stressful part about working at the company?
Typically its just average issues during events that can occur

What is the work environment and culture like at the company?
Very supportive, very encouraging, and willing to meet needs of staff when necessary

What is a typical day like for you at the company?
Depending on the venue, you come in a few hours prior to the start of your shift. You check in, meet with management to figure out where you go, and then go to your post. I've either worked parking, security, or as a ticket taker.

What is the best part of working at the company?
This is a very professional company and they work with you as far your schedule. And I love how the uniform look too! Everyone is down to earth and we all work as a TEAM!

What is the most stressful part about working at the company?
Nothing isn’t stressful you do your duties at your post and there’s always a supervisor if u need help with searches/ pat downs 

What is the work environment and culture like at the company?
Depending on what you event you chose to work to me depends on how hectic the crowds are. You have to be very vigilant, aware, and professional because people will try to bring items in that aren’t allowed. So you have to be stern and also provide customer service the best way you can if u don’t know something, lead the patron to someone else and continue to do your job! The environment can be fast paced, long hours to stand and move around the culture is very down to earth! Working with this company isn’t for the WEAK 💪🏽

What is a typical day like for you at the company?
A typical day with this company consists of arriving a few minutes early before call time. You have to give yourself time to change into uniform and you need extra time to clock in, have a meeting and then be assigned to post! They always huddle up and have meetings before shifts begin so we can go over rules/ and regulations/post orders

Worked there 2 years. If it wasnt for the Library Position the first year I wouldnt have stuck around. 

The job is great if you're retired or looking for Gig work. Its not meant to be something you can earn a living off of alone. To try will destroy you mentally and physically and burn out out. 

You often deal with drunk sport fans, and privilaged college students. Not sure which is worse tbh. 
At major events like Football games, most supervisors dont take into consideration the amount of time it will take for you to get from your post to the break area into consideration when telling you when to be back from you often - one break - meaning you dont actually get your full break. 

Clients can have stupid rules. As Contract Security you're often threated poorly by law enforcement or campus cops. 

On the bright side, most of the people are pretty cool. You get to attend a lot of college level sporting events, or even live music events. 
It can be a -fun- job. 
But its a min wage job and if you dont live in Corvallis or Eugene its not really worth picking up positions for shorter events because it'll barely pay for the gas to get there and back, 

I literally got scheduled to do a interview today at 11 am


Only to found out that the facility doesn’t offer any free parking.
Most of the parking in the Orlando area of the position either has pay parking or reserved parking.

And if you don’t have any of those your vehicle can be risk at being towed.

I literally tried to call someone to get any assistance 

No one was there to pick up and the phone service led to voice message.

Literally called the actual stadium of the position of where it’s located.

Literally got jerked around and told to just figure out and do the best to find free parking.

When all the free parking is literally miles away from the standium LOL.

I literally a wasted whole hour from getting up early in the morning just to get to an interview that I was assigned to be at.

Only to be told there was no prohibited parking in the stadium,
Constantly get jerked around when trying to gain assistance or where I need to be and where to park 

Etc.

This was probably the worst hiring interview process I ever had to deal with in my life.

Very unorganized mess

Definitely not upfront with their information.

Don’t even bother applying here.



What is the best part of working at the company?
Satisfaction of helping in a high energy event, the comraderie with coworkers, and genuine respect for employees shown by the management.

What is the most stressful part about working at the company?
There has to be a great deal of coordination between Best management and the venue. Sometimes, details that seem unimportant can be overlooked and only become a problem when it potentially effects the experience of 90,000 guests.

What is the work environment and culture like at the company?
The events can be chaotic, but the staff is genuinely appreciated by management.

What is a typical day like for you at the company?
As event staff, you arrive for your 'call time' and are given a specific location to meet with your supervisor. A briefing is held, informing you of the event, any special instructions, and where you will be located. Before guests are allowed in, you go to your spot. When the doors are opened, you do what you were trained to do, which is be as helpful as possible while ensuring the comfort, enjoyment and safety of the guests.

Best crowd is absolutely horrible and if it wasn’t for such a terrible economy right now I would’ve left them a long time ago! The clients don’t really like best crowd either but only keep them around because there isn’t many event companies here and no one else wants these headache of a contracts. Anyways back to my review. Management doesn’t care about anyone and they go by favoritism. I’ve seen people promoted to supervisor that shouldn’t even be one to begin with let alone work for the company. They don’t let you explain yourself in situations and leave you out high and dry to fend for yourself. You have to BEG for hours and I’m a grown adult I don’t beg for things that’s childish! Whenever I ask for hours I only get a day or two and then I’m back to calling, emailing, etc to get hours. I put my availability but they give the shifts to other people then assign me at the last minute to shifts nobody wanted. I feel disrespected and not wanted. Hopefully god has something else in line for me because this isn’t it and it’s not fun anymore. 

Can you pick what jobs you work which is nice but at times even tho you say your not available they will schedule you no matter what.

Another problem is the pay, they always make mistakes with hours and at times forget to put the days you work in. I had a experience where I worked 51+ hours in a week and to avoid paying me overtime they just took off one of the days I’ve work and when I try to contact them about it I get no answer.

Another problem is no clear Communication, they say that parking will be taken care of but 50% of the time you have to pay at the site. They take contracts without working anything out so your lost at the job with people telling you differently how the job works.

My time with this company has been horrible and I hope you can avoid this job at any cost

Top Job Titles	Average Salary
Security officer 1333 salaries reported	$16.60 per hour
Event staff 302 salaries reported	$14.93 per hour
Guest service agent 352 salaries reported	$15.29 per hour
Security guard 491 salaries reported	$17.34 per hour
Event manager 73 salaries reported	$19.28 per hour

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