host/hostess

warehouse associate

specialist

sales associate

repair technician

BOB MILLS FURNITURE

When you get hired, your first week, Bob Mills will send you to OKC, put you in a very nice hotel, breakfast, and lunches are all paid for. You take a shuttle from the hotel to Bob Mills Furniture, and you train in a conference room for a full week. I will tell you know, drink lots of coffee, and bring lots of snacks (they have snacks provided as well).
You will be in class all day, break on occasion, have a lunch, then throughout the week, you’ll meet staff throughout the whole company and train with specialists from different departments. After your full week, you will do a video test, and then “graduate.” Go back home, then get to work!

A typical day at work would be to come in an hour early, work on your “TUBS,” which is going over all of your recent open orders you have done with customers and then follow up calls with customers who received their merchandise. In that early hour, we also had daily morning meetings, going over: numbers, smart buy, mattresses, volume all %’s for the day, week, half, month, etc... The company would also bring a specialist every so often to provide “continuing education” on the furniture, mattresses, or how to work on our sells techniques. Then, when it was time to get to work, the doors would open, then you have four positions to stand “Point, chair 2, 3, & 4. Employees in line 5 and beyond had to be on alert when the line was moving, but other then that we were free to do what we wanted. Mainly, hang around, talk, or work on phone calls. Then just like a hamster wheel, the day goes on and you continue to work the sale, close the sale, and get back in line for 9-12 hours, go home drained and do it all over again.

Management is just like how you hear it in any other sales position. It’s a love/hate relationship but in the end, management would be their to help you out, (for the most part). Some days, they would be busy doing their management duties, so the sales team had to work together and help each other out.

As for the co-workers, again, just like any sales position, some were loyal, some were friendly, while others were snakes and would throw you under the bus on any given day. 
Overall, I got along with my coworkers and I learned something from each one!

The hardest part of the job I would say are the long grueling hours. You can get tired and burnt out quick. Lunches and breaks aren’t really something people take, because they want to get back on the floor and make that money! Also, the daily mind games you have with yourself; if you lose a sale, get a return, or just have a bad day or few days, having to continue positive affirmations, and stay mentally sharp is something that was a learning experience. Even veterans in the business even mentioned they have those days.

The most enjoyable part of the job, was the learning experience you will learn from this company. The fact that Bob Mills preaches on the “no shopper stalker,” “commission free environment," meaning we get paid either way was fantastic, one to give the customer more leisure to walk around without a salesmen being a vulture on the customer and two, even if you do have some bad days or slow days, we are still getting a “fixed” base pay, so we can still go home and provide for ourselves and family. You will learn a lot from this place. 


You’ll see Mr. Bob Mills himself from time to time, checking up on each stores location, which I personally respected 100%. A LOT of business owners, or higher in command, never show, never give you the time of day, and make it very known their presence is in a “powerful” position. In my personal opinion, that is not how it should be. When Bob came I always was looking forward to seeing him and listening to his insights.
 He can be intimidating to a lot of people, but he is just a business man doing his job that he is passionate about. It was a true honor meeting Mr. Bob Mills and his story of a startup was very inspiring.

Since this is a review and with all due respect, I do think when Bob Mills talks, and a few others up in corporate, that they should not make it as “military strict/standing at attention with your hands behind your back” style is not the way to speak or treat your employees. They should make it more of an open talk, and actually hear and LISTEN to feedback from ALL employees without scolding. It really made a lot of employees uncomfortable, and made the whole work environment on edge. For the MOST part, they did do a great job at making employees feel like an employee, give recognition when necessary and sending out company emails praising an employee. Only a few times, did some of the staff feel just like a number.”

Lastly, before letting someone go for not hitting their numbers, something I suggest besides getting a write up with an action plan that is not followed up by management, is to really follow up and try to help that employee who was trying. Come up of curriculum or have the employee go to OKC and train with a specialist, or have more one on one time and help the employee. Not just a write up, and a talk like you’ve been grounded.


Other then that, this company truly is great, has great furniture, great employees, great ethics, great morals, lots of fun, you can potentially make a lot of money, and importantly, knowledge gained.

They love to tout the "non commission" "no shopper stalkers" mentality but the FACT is that's a lie! Your "salary" is based on your sales - hence it's commission! Your Sales fall  our salary falls. They set the bar very high on what you must deliver every week in order to make bonus. Many people quit before the 3 month mark due to this. They state it's a family environment, but it's not. Toxic behavior exuded from sales staff to any new sales staff is just sad. Managers appear to be scrambling all the time. Constant training while informative it does not allow enough time to properly take care of customers on the books. No one told me I'd be standing for up to 3 hours in on position due to slow traffic! You must stand on point until a shopper comes in, if that shopper happens to want a "polka dot pony chair" it's seen as a failure that you did not sell them something. They calculate this stuff. You are going to engage and re-engage buyers so the shopper stalker is an absolute myth as is the commission free zone. EVERYTHING is about pushing for higher sales to up your salary and make bonus - isn't that commission? The hours are absurd open to close meaning arrive at 8am work until 8 or 9pm. Oh and this is really special on Saturdays they'll tell you we provide lunch - what they fail to tell you is money comes outta your paycheck to cover it without your permission!! Yep, and too bad if you don't like the food or your busy and everyone eats it all. You get no true lunch break on Saturdays so you're forced to eat food and you're forced to purchase it, and this is on a 12 hr ++ day. I don't even see how this is legal!!! Family environments a joke as well, and inappropriate racist comments and discriminatory conduct goes unnoticed. Stay away or you'll look haggard, stressed, and exhausted like most of their sales staff does.

The It Department is inundated with stupid people's problems, because anyone can put in a ticket.  Expect, "Do as I say, not as I do" attitude from management, to include being on time to work.  

When a co-worker is late 5 days straight and nothing happens, it proves there is a good ol'boy system in place.  When i say late i mean, comes in between 1-5 hours late, if at all, for weeks at a time.

IT department has no knowledge of basic or advanced networking and do not want to learn it.  IT director brought down an entire store because he cannot subnet.  No understanding of Vlans, routing, OSI model, CR/CA, VoIP, or the importance https to protect their precious shared admin passwords.  Would not let me fix the numerous issues that are plaguing their network. No established standards, zero disciplinary skills, little to no network security.  VPN accounts are handed out to contractors and rarely deleted.  If that place is not hacked hard at some point, I would be extremely surprised.

I was terminated for "restructuring of the department"...

If you're looking for an IT job, skip Bob Mills, as you will not be allowed to change anything for fear of their fragile network going down.

I should have know the 1st day when they all talked badly of the last systems administrator.  I wonder what they are saying about me, now that I am no longer there.

And remember, everyone is family at Bob Mills, until they need to tighten up the books for the yearly profits meeting.

Bob Mills is a fun company to work for with ample growth opportunities for those interested in advancement. However, their company operations are quite conventional for the furniture industry. IE. Their operations are not nearly as unique as the company advertises. 

The  "commission free" philosophy is a marketing ploy. The company is in fact commission oriented with commissions, known as bonuses, awarded via two tiered platforms. 

Volume bonuses are awarded to employees based on the dollar amount sold. When sales fall under 25,000, write ups are issued. Protection bonuses are awarded as well. This is what the company calls " Smart buy." As advertised, this protection plan is not outsourced to a third party company. But, purchase of this protection plan is incorporated into employee bonuses/payment. Namely, the customer pays for protections (smartbuy or mattress protectors), and the salesman benefits from this purchase in the form of a "non-commission bonus."

Again, a good company with lots of opportunities for monetary gain for salesmen. But, the monetary gains come at the cost of transparency to the customer and a very conventional mode of operation for furniture sales.

Pros - The training is good and most managers are helpful. Opportunity to make a good income is available. Mr Mills is very personable and likes to be involved with the sales staff.                     Cons - There is an information board that hangs in the hallway in a secured employee area known as “The WALL of SHAME!” This is a Disgusting 🤢 way to Intimidate employees to Sell more furniture 🪑 so management displays your sales numbers every month on this board. This is a Very Unprofessional way to inspire your sales force to do better or improve job performance. This method is very outdated and archaic at best. Instead of SHAMING sales personnel, try helping them with additional training to improve their numbers. I’m Sorry but this is Unacceptable in “2021” or anytime. Additionally management doesn’t like employees leaving for lunch. Last time I checked, all employees are adults and professionals and expect to be respected as such. These are old, outdated, practices that need to be terminated immediately! I have a lot of Respect for Mr Mills but this unprofessional mentality needs to Go Sooner rather than later! No Excuses! Strive to be a workplace of Choice, Not forced or intimidating management behavior. Good Luck! 🍀 

I normally try to arrive 30 minutes before work so I can work my open orders and make sure everything is going smoothly we will then have a meeting on what management expects from us and to have fun which sounds great. From the moment I wasn’t felt welcomed at all because I came from a competitor and I worked for two weeks before I went to training where they heavily focused on verbiage to the point it stressed me out then I went to OKC where corporate is and learned a ton of stuff that was very useful and needed information and when I got back to the location I worked at and was told the 10% deposit isn’t refundable but corporate said it was. That’s where the confusion started then being told that I didn’t meet expectations for 90 days when I’ve been with the company for 4 weeks and I had to be terminated even though I was third on the team for written volume. They have amazing potential but doesn’t feel like they want the store to grow.

Long hours. Little PTO. Base pay changes every 4 weeks, which they did not disclose until the last day of my 2nd week of training. Goals for bonuses change frequently, and are nearly unobtainable. 

Local management is fantastic and truly cares for the team. However, the only thing consistent about corporate is chaos. Lay offs, then rehire. Change in daily responsibilities. Change in pay structure. TERRIBLE BENEFITS DONT EVEN BOTHER SIGNING UP 

They took paper towels out of the bathroom as cost saving measure, leaving only hand dryer. Then refused to close the store when the power was out due to high winds. So I couldn't dry my hands after using the bathroom lolol

Decent money, but not for the hours and instability. Also, must go in an hour before open EVERY DAY for the same meeting. And they want you to use verbatim language with every customer, and somehow not sound like a robot.

The owner Bob Mills is a very hands on company C.E.O, and visits all his stores on a regular basis. Based in Oklahoma City, he has another in Tulsa, Oklahoma and six stores in Texas. The furniture and mattresses are quality name brand products. Many of these manufacturers visit on a regular basis and train the sales people on their products. You will have some of the best product knowledge in the furniture and mattress business and and understanding of what makes these products stand out from some of the rest. You will also have not just have product  knowledge on mattresses, you will have an in-depth knowledge on how we sleep, and the importance of the body getting proper sleep. As far as product knowledge, this company is second to none. So always have a pen and paper handy. As a male, be prepared to wear a coat and tie, females wear dresses or business attire. It was a great learning experience from an excellent organization.

Can't pass training if the management doesn't want to teach. Heard several complaints from other reps that business was slow, but were too busy to help or train. The training is intensive but is treated by the company as a slam dunk opportunity, but there is a cumulative "final exam" that has to be answered verbatim, no error whatsoever. Some reps were discouraging of newcomers. Training was supposed to be in person, but was carried out over ciscowebex. I strongly believe I would have had a better outcome had there been more in person training and management that made the time to do more than one or two 15 minute training sessions to work on pitches. 
I was also not impressed with the recruiting process and how the compensation is listed in their listings. Ask more questions about your compensation beforehand. I was told that the position was like a third in command, but that was not the case. Very misleading.

I worked at the OKC store for 2 years as a payment specialist, the amount of pay for the amount of responsibility is ridiculous and the continue to stack more work on you daily that doesn't even make sense. I received 1 raise after 6 months only because a promotion. We are supposed to have yearly raise reviews but I never got 1 in my 2 years. It is a constant fight to get days off for personal appointments even though you put in weeks ahead and it was approved, you get scheduled anyways. You have 0 work-life balance, you work every holiday except Thanksgiving, Christmas and Easter. The management above all else is horrible in every department, and often shows a lot of favoritism openly. The schedule made by the "office manager" was absolutely horrible and didnt make any sense what so ever. 

Top Job Titles	Average Salary
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Repair technician 13 salaries reported	$19.58 per hour

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